David was very knowledgeable and gave great advice when he came to quote for my EV charger. The installation then happened two days later, not only was this very quick but they went out of their way... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Damian phoned to let me know he was delayed, which was not a problem but knowing was much appreciated. When he arrived he quickly got on with the job of replacing a light fitting over a staircase - an... Mehr ansehen
Unternehmen hat geantwortet
Custom Heat were contracted by Hastoe Housing Association to replace the air source heat pump at our home. Unlike the previous company who held the service contract Custom Heat have kept us informed... Mehr ansehen
Unternehmen hat geantwortet
competent engineers and friendly service, it would have been 5 stars but for the second time the wrong part was ordered causing a delay to the completion
Unternehmen hat geantwortet
Unternehmensdetails
- Heizungsbau
- Klimaanlagenanbieter
- Elektriker
- Anlagenmechaniker Sanitär-, Heizungs- und Klimatechnik
- Heizungs- und Klimatechnikbetrieb
- Klempner
Vom Unternehmen geschrieben
Established in Rugby since 1980, Custom Heat are a family run central heating and plumbing business serving the Midlands & the South West
Custom Heat Ltd
Vom Unternehmen geschrieben
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Kontaktinformationen
9 Somers Road , CV22 7DB, RUGBY, Vereinigtes Königreich
- 01788 568752
- office@customheat.co.uk
- customheat.co.uk
4,8
Hervorragend
4589 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Custom Heat Ltd
Thanks for your review! We're glad you found the service quick and the information helpful.
Quick and efficient
29. März 2026
Antwort von Custom Heat Ltd
Thank you for your feedback from the team!
Antwort von Custom Heat Ltd
Thank you for your 5 star review!
Admin error to start with but rectified…
Admin error to start with but rectified after phone call. No drama. Would be good when boiler service and and. Full system plan are due an email to remind would be good
18. März 2026
Antwort von Custom Heat Ltd
Thanks for your feedback! Glad we could quickly sort the admin issue for you.
We appreciate the suggestion about reminder emails too definitely something we’ll take on board.
Amazing service as always
Amazing service as always! Always friendly, helpful and reliable. Thank you!
17. März 2026
Antwort von Custom Heat Ltd
Thank you for your 5 star review and choosing Custom Heat!
Avoid if you can
Avoid if you can. Our oil boiler broke. They quoted £600 for 2 parts + £96 call out fee. Had another company look and it was neither of these parts it was a different part all together that cost £185 inc vat to fit. They refused the parts were different, even though the part numbers are different and the descriptions (burner motor and oil pump vs fan motor) and still insisted they be paid the call out for misdiagnosis. Will rip you off if they can. Avoid.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Heat Ltd
Thank you for your feedback. We’ve been unable to locate a record of this visit based on the details provided.
Please contact our team directly so we can look into this further and discuss with you.
I excellent service
I excellent service. boiler engineer was helpful,very considerate and friendly. Many thanks
16. März 2026
Antwort von Custom Heat Ltd
Thank you for your kind review. We’re so pleased you had a positive experience and found the engineer helpful and considerate!
Satisfied customer
Hi, we have been a customer for Many years and have had very good service on every occasion. Would recommend the company as being reliable and helpful.
24. März 2026
Antwort von Custom Heat Ltd
Thank you for your continued support over the years. We’re so pleased you’ve consistently had a positive experience and appreciate your recommendation. Your feedback means a great deal to us.
Very good and reliable
Have used Custom Heat for a few years now; generally for plumbing / Boiler maintenance and servicing, and they now take car of my AC too. Quick, reliable, knowledgeable. Would recommend
12. März 2026
Antwort von Custom Heat Ltd
Thank you for your continued support and review - we really appreciate your kind words about our service and team.
I have passed on your comments regarding the quote, to our Operations Director.
We truly value your custom and hope we can restore your confidence in our service.
Antwort von Custom Heat Ltd
Thank you for your 5 star review and for choosing Custom Heat!
You would have got 5 stars but for the…
You would have got 5 stars but for the fact you didn't send your engineer somebody to give him a hand to help get the old boiler out, he didn't get help until lunchtime and the new one didn't arrive until about 11-30 hence it took two days, otherwise a very good job, your engineer Douglas was a very friendly bloke and good at his job
14. März 2026
Antwort von Custom Heat Ltd
Thank you for your feedback. We’re pleased you were happy with the overall job and that Douglas made a positive impression, we’ll be sure to pass that on to him. Your comments have been noted and will be shared with the team.
Antwort von Custom Heat Ltd
Thank you for your review. We’re pleased everything was carried out efficiently and to a high standard. Your feedback is much appreciated.
The engineer was polite and punctual
The engineer was polite and punctual. He didn't give any feedback after the visit, so we assume that all is well.
12. März 2026
Antwort von Custom Heat Ltd
Thank you for your feedback.
We’re pleased to hear the visit went smoothly. Your comments have been noted and will be shared with the team.
Best Service & Boiler
Company made me feel welcomed and always informed me everything the process and detailed me with the boiler and function. The young lad that came and did my job was really good and nice guy. Will definitely recommend anyone to choose this company
20. März 2026
Antwort von Custom Heat Ltd
Thank you for your wonderful feedback.
We’re so pleased you felt well informed and looked after throughout the process. Your recommendation means a great deal to us, and we truly appreciate your support.
I had a full radiator clean and boy did…
I had a full radiator clean and boy did it need doing. They arrived first thing and were here all day. The heating system works better now than when it was installed. I am delighted with the results and although it was expensive, it has been well worth while.
20. März 2026
Antwort von Custom Heat Ltd
Thank you for your great review.
We’re delighted to hear you’re so pleased with the results and that your system is working better than ever. It’s great to know it’s been worthwhile.
We really appreciate you taking the time to share your feedback.
Easy to book on line
Easy to book on line. Communication was brilliant and the engineer on time and thoroughly efficient. Great price too! Highly recommended.
20. März 2026
Antwort von Custom Heat Ltd
Thank you for your fantastic review.
We’re so pleased everything was easy and ran smoothly for you. It’s great to hear you were happy with the communication and service.
We really appreciate your recommendation.
System Boiler Installation .The Custom Heat team did System Boiler…
The Custom Heat team did System Boiler replacement for me .Their call out service diagnostics and ease of booking was first class .
A highly efficient engineer did a brilliant job with the new installation.He was so tidy ,taking great care with everything ,friendly and helpful .
The company was easy to contact with most helpful receptionists and never kept waiting .
Thankyou Custom Heat for indeed a first class service .
19. März 2026
Antwort von Custom Heat Ltd
Thank you for your wonderful feedback. We’re delighted you had such a positive experience throughout, from booking to installation. It’s great to hear everything was handled efficiently and with care. We truly appreciate your kind words and support.
Good service and helpful staff
9. März 2026
Antwort von Custom Heat Ltd
Thank you for your lovely 5 star review!
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