Another beautiful rose - Sir David Beckham - from David Austin. I ordered this rose which arrived prepared for winter but then received an email from them saying they still had the same rose with last... Mehr ansehen
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Das sagen Bewerter
Great products available at competitive prices. Rose bush was easy to order and delivered within specified time. An issue with a missing part was sorted quickly and efficiently. Very happy. Can highly... Mehr ansehen
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I bought a climbing rose Bathsheba for my son for his 50th birthday I was v happy with the service and prompt delivery and careful packaging The instruction envelope will be handy as he has never pl... Mehr ansehen
Unternehmen hat geantwortet
I took my Mum to visit the gardens at David Austin for her birthday treated her to lunch & brought her a climbing rose plus a David Beckham for myself. Such a lovely day, place to visit, lunch & the g... Mehr ansehen
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Unternehmensdetails
Über David Austin® Roses
Vom Unternehmen geschrieben
About us
Breeders of exquisite English roses since 1961.For over 60 years we have been growing roses on our family farm in Shropshire, lovingly nurturing them by hand until they are ready to be passed onto you, to be enjoyed in your own gardens.
Why David Austin Roses?
What is a garden without roses? We believe that roses belong in every outdoor space, which is why we have dedicated over 60 years to breeding the very best, healthiest, most fragrant roses for the world to enjoy. The promise of a David Austin® rose is many things…It is a guarantee of unrivalled breeding expertise that retains traditional methods and protects the craftsmanship of hybridising an English rose. It is a promise of plentiful choice, an unmatched collection of roses bred on a family farm that is still at the heart of the business. It is a pledge of sustainability, from recyclable packaging to rainwater irrigation systems. And of course, it is the reassurance of a service that you know you can depend on. Our leading aftercare and advice, along with our five-year promise means we have you, our customers, at the core of everything we do.
Our products
Our extensive collection of roses features over 400 varieties, including nearly 200 of David Austin’s English Roses. With so many varieties to choose from we can offer a rose for almost every position in the garden.Our five year promise
We take great pride in supplying roses of the highest quality. If any roses are damaged on receipt or fail to grow when our planting guidelines are followed, we will replace them free of charge.
Kontaktinformationen
Bowling Green Lane, WV7 3HB, Wolverhampton, Vereinigtes Königreich
- 01902 376 300
- help@davidaustinroses.co.uk
- davidaustinroses.co.uk
For Time Spent in the Garden
4,8
Hervorragend
13 093 Bewertungen
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Returning Happy Customer
First i wish to mention i am a returning customer.
I returned for a reason !
Good website, reasonable price and good quality Roses, packaged well and prompt delivery.
Bravo :)
23. September 2026
Antwort von David Austin® Roses
We are so pleased to hear that you are a returning customer and that you had such a positive experience with us again! We're delighted that you found our website good, our prices reasonable, and the rose quality excellent, with prompt delivery.
Kind regards,
Elaine
Antwort von David Austin® Roses
We're so happy to hear that you received good quality and fast delivery. Thank you for your positive feedback!
Kind regards,
Elaine
When I phoned through the order
When I phoned through the order , the lady I spoke to was kind a knowledgeable and extreamly helpful . Great customer service … thank you .
The rose was in perfect condition , again thank you .
23. September 2026
Antwort von David Austin® Roses
We're so pleased to hear that the person you spoke to was kind, knowledgeable, and extremely helpful! It's wonderful that you received great customer service and that your rose was in perfect condition.
Kind regards,
Elaine
Exceptional customer service and every…
Exceptional customer service and every rose I’ve had off them has arrived beautifully
23. September 2026
Antwort von David Austin® Roses
We're so pleased to hear about your exceptional customer service experience and that every rose you've received has arrived beautifully! Thank you for sharing your wonderful feedback.
Kind regards,
Elaine
Bare rose provided as a potted rose
Ordered a potted Charles Darwin rose as a present for my wife's birthday. I'd ordered one for a friend two weeks earlier and it arrived bushy with new growth and buds. The one delivered for my wife's birthday was very clearly a bare root rose put into a pot (no leaves, no new growth and no buds). I wrote to Customer Services to express my disappointment (not having had issues with David Austin before) but was fobbed off with a statement that plants may not have leaves when dispatched. The response was dismissive, unprofessional and completely lacking in any empathy. Reluctantly I won't be ordering from David Austin in the future because of the complete disregard to customers (leave alone the quality of the product provided).
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von David Austin® Roses
Thank you for taking the time to leave your review, Matt.
I’m genuinely sorry to hear how disappointed you have been, particularly as the rose was purchased as a birthday gift for your wife. I also appreciate how the difference between the two roses you received may have caused concern.
I can see that you have already been in contact with our Customer Services team and I’m sorry that our previous response left you feeling dismissed. That certainly isn’t how I would want you to feel following an interaction with us, and I completely understand why you expected a little more explanation and reassurance.
I would, however, like to reassure you that the ‘Charles Darwin’ you received was not a bare-root rose placed into a pot. Our potted roses are more established plants with developed root systems. At this time of year, we begin pruning our roses back in preparation for the dormant season, so they can arrive with little or no foliage, new growth or buds. We do highlight this seasonal change on our website, as the appearance of our potted roses naturally varies throughout the year.
I appreciate that the rose you ordered for your friend only a couple of weeks earlier looked very different. Roses do not all progress through their seasonal cycle at exactly the same rate, and I can understand why comparing the two led you to feel disappointed with the rose selected for your wife’s birthday.
While I’m confident that the condition of the rose is normal for this time of year, I am sorry that we did not explain this more thoughtfully when you first contacted us. I would never want a customer to feel that their concerns had simply been disregarded, particularly when choosing one of our roses for such a special occasion.
I do hope that, once planted and given the opportunity to establish, your wife’s ‘Charles Darwin’ will reward you both with beautiful fresh growth and blooms next season.
Kind regards,
Tyla
Customer Service Manager
Excellent Company
Ordered a Strawberry Hill Rose for my sister's birthday, in memory of our Mum who used to work at Strawberry Hill. It arrived on time and in very good condition and has flowered.
31. August 2026
Antwort von David Austin® Roses
We are so pleased to hear that the Strawberry Hill Rose arrived on time and in very good condition for your sister's birthday, and that it has flowered beautifully. It's wonderful that it holds such a special memory for your family.
Kind regards,
Elaine
Top quality plant delivered promptly
Top quality plant delivered promptly, well packaged and with planting instructions.
22. September 2026
Antwort von David Austin® Roses
We're so pleased to hear that your top-quality plant was delivered promptly, well-packaged, and included helpful planting instructions! Thank you for your wonderful feedback.
Kind regards,
Elaine
Always a treat to receive your roses
Always a treat to receive your roses, well packed and in lovely condition, an added bonus in mid September they still have flowers and buds, Thank you.
22. September 2026
Antwort von David Austin® Roses
We're so pleased to hear that receiving our roses is always a treat for you! It's wonderful that they arrive well-packed and in lovely condition, and an added bonus that they still have flowers and buds in mid-September.
Kind regards,
Elaine
The Roses always arrive in a very good…
The Roses always arrive in a very good condition and in my opinion are the best
22. September 2026
Antwort von David Austin® Roses
We're so happy to hear that your roses always arrive in very good condition and that you consider them the best! Thank you for your wonderful feedback.
Kind regards,
Elaine
Great selection of amazing roses but…
Great selection of amazing roses but what is also great is how they treat their customers. Receive regular emails about all aspects of roses which is so helpful. Service is great roses are amazing and packaging lovely aswell
22. September 2026
Antwort von David Austin® Roses
We're so pleased to hear you appreciate our selection of amazing roses and how we treat our customers! It's wonderful that you find our regular emails helpful and our service, roses, and packaging all amazing.
Kind regards,
Elaine
My climbing rose arrived healthy and…
My climbing rose arrived healthy and well packaged. Will definitely use again.
3. September 2026
Antwort von David Austin® Roses
We're so pleased to hear that your climbing rose arrived healthy and well-packaged. We appreciate your kind words and look forward to serving you again!
Kind regards,
Elaine
Incorrect item received
I ordered fungus clear concentrate. I received seaweed concentrate so reported this and they said they would send the correct item. The same happened Seaweed concentrate arrived I reported this and they said they would despatch fungus clear. For a third time I have now received Seaweed concentrate again. What incompetence!
22. September 2026
Antwort von David Austin® Roses
Thank you for your feedback, Mr Fallow.
We sincerely regret the repeated errors with your order. It is clear we have fallen short in delivering the correct item, and we understand your frustration with receiving the seaweed concentrate multiple times instead of the fungus clear.
We are actively investigating why this keeps happening to prevent any future recurrences.
With best wishes,
David Austin Roses
From ordering to delivery everything…
From ordering to delivery everything was perfect
16. September 2026
Antwort von David Austin® Roses
We're so pleased to hear that your entire experience, from ordering to delivery, was perfect! Thank you for sharing your positive feedback with us.
Kind regards,
Elaine
Ordering a gift card was extremely easy…
Ordering a gift card was extremely easy and arrived quickly, beautifully packaged with a good quality envelope, card and catalogue ready for me to give.
Perfect gift for so many occasions. Would highly recommend.
22. September 2026
Antwort von David Austin® Roses
We're so pleased to hear that ordering your gift card was extremely easy and that it arrived quickly, beautifully packaged with a good quality envelope, card, and catalogue! It's wonderful that you find it a perfect gift for many occasions and would highly recommend it.
Kind regards,
Elaine
Antwort von David Austin® Roses
We're so pleased to hear that the rose was fabulous and carefully delivered, especially since it was bought as a gift. Thank you for your wonderful feedback!
Kind regards,
Elaine
Antwort von David Austin® Roses
We're so pleased to hear that your beautiful rose arrived healthy, well-packed, and with good instructions. Thank you for your wonderful feedback!
Kind regards,
Elaine
Fabulous rose arrived quickly and was…
Fabulous rose arrived quickly and was healthy and covered in buds
22. September 2026
Antwort von David Austin® Roses
We're so happy to hear that your fabulous rose arrived quickly and was healthy and covered in buds! Thank you for your wonderful feedback.
Kind regards,
Elaine
Birthday gift
The two bushes were for my sister’s birthday and she was thrilled. Thank you
17. September 2026
Antwort von David Austin® Roses
We're so pleased to hear that your sister was thrilled with the two bushes you got for her birthday! Thank you for sharing your wonderful feedback.
Kind regards,
Elaine
Hugely disappointed
My rose that i’ve paid £35 for which was meant to be a generous gardener climbing rose Shrub arrived hacked down today on a lovely warm mild day 22/09/26
I opened the box & felt so disheartened so haven’t even planted the rose.
Would be happy to provide a picture but i can’t see where i can add one.
I’ve contacted DA & not being offered a partial refund
22. September 2026
Antwort von David Austin® Roses
Thank you for your review, Tara.
I’m sorry to hear how disappointed you felt when you opened your rose, and I completely appreciate that its appearance was not what you were expecting.
I can see that you have been in correspondence with us regarding this and, before responding to your review, I personally reviewed the photographs you provided. Having looked at them carefully, I can reassure you that the rose you have received is a healthy, well-established first-year plant and is ready to be planted.
At this time of year, we prune our roses back in preparation for the dormant season. This allows the plant to conserve its energy, focus on establishing its root system once planted and prepare for fresh growth in the spring. We do highlight on our website that roses despatched at this time of year will have been pruned back for the dormant season, although I appreciate that the appearance of the plant on arrival can still come as a surprise if you were expecting more foliage and growth.
Having personally reviewed your photographs, I am confident that the rose you have received is healthy and exactly as I would expect for this time of year. For this reason, we're unable to offer a partial refund.
I do, however, want you to be happy with your purchase. As my colleague Alex has previously advised, if you do not wish to keep the rose, you are very welcome to return it to us for a full refund.
I hope I have been able to provide some reassurance as to the health and condition of your rose and explain why it has arrived pruned. Should you decide to keep and plant it, I sincerely hope you enjoy watching it establish and produce beautiful fresh growth next season.
Best wishes,
Tyla
Customer Service Manager
great experience overall and very good…
great experience overall and very good customer service regarding an issue I had with the order
22. September 2026
Antwort von David Austin® Roses
We're so pleased to hear you had a great overall experience and that our customer service was helpful in resolving the issue you had.
Kind regards,
Elaine
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