Used to buy all my prints from Desenio however I'm not able to do so now as when I type my address in it isn't recognised so I'm not able to get items posted to me. As other reviews have said, th... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered 4 pieces of art and 4 frames without reading any reviews beforehand, so I was a little unsure what to expect. Everything arrived very quickly, was well packaged, and the quality was great. O... Mehr ansehen
Whilst they have a wide range of pictures to suit all tastes, the quality of the prints I got was disappointing. I wouldn’t shop here again. Delivery seemed slow by todays standards and the pictures w... Mehr ansehen
Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers grea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Featured artists, Famous painters, Abstract Art, Art Prints, Curated Gallery walls, Posters, Prints and Canvas for your home. Find the right art for your home. 4/5 stars from more than 30,000 verified reviews in the UK.
Kontaktinformationen
3,7
Akzeptabel
2934 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 70 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Lovely quality lots of choice
6. Mai 2025
Bewertung ohne vorherige Einladung
Very good quality print and frame
Very good quality print and frame. It looks gorgeous on my wall. Thank you! Highly recommended :)
9. April 2025
Always high quality and very…
Always high quality and very professional. It would be nice to be able to choose a courier as Evri aren't very reliable in our area but they seem to be improving!
4. April 2025
the payment system is terrible
the payment system is terrible. It took multiple tries, with refreshing the page and changing the amounts to get the payment button to work. If I didn't have to complete the purchase for a gift due tomorrow I would have given up and gone to another website
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Desenio
Hi Sophie,
We're truly sorry to hear you had such a frustrating experience with our payment system. We understand how important it is for the process to be smooth, especially when you're ordering a gift on a deadline.
There was a temporary technical issue last week that may have affected some users, but it has since been resolved. Generally, we strive to make the checkout experience as simple and seamless as possible for everyone, and we regret that this wasn’t the case for you.
We really appreciate your patience and that you stuck with it to complete your order. If you encounter any further issues or have feedback to help us improve, please don’t hesitate to reach out.
Wishing you a lovely day and we hope the gift is well received!
very easy great choice of beauifull…
very easy great choice of beauifull prints
1. Mai 2025
Bewertung ohne vorherige Einladung
I like the prints but I think they are…
I like the prints but I think they are a bit over priced for what you get. Would not buy the frames again as they are not good quality for price. I would recommend just getting prints and buying your own frames.
8. April 2025
Antwort von Desenio
Hi Sharon,
Thank you for your honest feedback – we’re glad to hear you like the poster!
We understand that pricing is an important factor, and we always aim to offer designs that reflect both quality and artistic value.
We also want to mention that we regularly run campaigns and discounts, so we recommend keeping an eye out – it’s a great opportunity to shop your favorites at a better price.
If you ever have any questions or need assistance, feel free to reach out – we’re always happy to help!
Warm regards,
The Desenio Team
Great choice of prints and canvas'
Once a choice is made it's so easy to checkout. Once a choice is made that is!!! Great range.
28. April 2025
Bewertung ohne vorherige Einladung
Good selection to choose from
Good selection to choose from.
Good quality material.
Prompt delivery service
6. April 2025
INot good I do not have an email address for Desenio. Please just credit my account.
I am still waiting on my order number 25373520 being delivered, it was ordered three weeks ago. No way of getting in touch with company. HELP
It is now 7th May and I still have not received my order 25373520
5. April 2025
Antwort von Desenio
Dear Christina,
Our customer service team has already contacted you via email regarding this matter. Kindly check your inbox and spam folder. We’ll be happy to assist you further, so please don’t hesitate to reach out. Should you encounter any technical issues, you’re welcome to contact us at info@desenio.co.uk.
Warm regards,
DESENIO
Quick delivery but poor quality. We bought a pair of pictures in 100x70. They are very faded and look cheap. Definitely not worth £70. Basically a photocopy!
Quick delivery but poor quality
29. März 2025
Antwort von Desenio
Hello,
Thank you for your feedback.
We’re very sorry to hear that you are not satisfied with the quality of the prints you received.
This is definitely not the kind of product experience we aim to deliver. We strive to represent the quality and appearance of our prints on our website as truthfully and accurately as possible. If there is an issue with the print quality, we would like to look into this further.
Our customer service team will contact you shortly by email — we kindly ask you to respond so we can address the situation and find a solution for you. Thank you again for bringing this to our attention.
Have a great day!
Desenio
£9.90 returns 😳I ordered some lovely prints but put 2…
I ordered some lovely prints but put 2 of the same in my basket. I asked straight away if they could amend the order and was told I would need to wait for delivery and return. The return shipping was £9.90 so didn’t return and will not buy from them again as a result.
28. März 2025
Antwort von Desenio
Hello,
Thank you for sharing your experience with us.
We completely understand how frustrating this situation must have been for you, and we truly appreciate your feedback.
Please allow us to explain: due to our company policy and the way our order processing system is set up, we are unable to make changes to orders once they have been placed. This is because orders are sent immediately into our preparation process to ensure fast handling and dispatch. Allowing manual changes after placement would unfortunately lead to a higher risk of errors and even more returns, which could result in additional freight costs for our customers.
For this reason, we always kindly urge our customers to carefully review their order before proceeding to checkout to avoid any inconveniences.
We are sincerely sorry for any disappointment caused and appreciate you taking the time to bring this to our attention. Your feedback is very valuable to us as we continue working to improve our service.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Have a great day!
The frames and prints are lovely!!
The frames and prints are lovely,
The delivery went well and I was kept informed.
4. April 2025
Antwort von Desenio
Dear Heather,
We’re thrilled you took the time to share your feedback with us! Your thoughts are priceless and help us fine-tune our services to better cater to you.
We’re sorry to hear about your experience with our return costs. We understand that a £9 return fee might be a bit of a surprise, but rest assured, we’re on it!
**Why the fee?**
– Logistics involved in processing returns
– Energy and resources to print your order
– Careful packing and shipping to ensure safe arrival
We aim for transparency at every step, which is why all details about our return policies and costs are clearly outlined in our Terms and Conditions on our website. Make sure to give it a look to stay fully informed before your next purchase!
Got more questions or need a hand? Our customer service team is ready to help make your experience smooth and delightful.
Thanks again for your input, and enjoy an amazing day ahead!
Warm regards,
DESENIO
Overpricing and disinterested customer service
Bought a print just after an offer has expired, I was so disappointed, wrote to customer service to ask for a student discount and was told it wasn't applicable to prints (their main product!). I spent a ton of money, only to see 2 days later the same offer was on again. Just price your items reasonably! Product shipping was delayed, despite my ordering in the morning on a Friday, it wasn't sent out until later on the Monday. I asked Desenio in plenty of time to change the delivery address as due to their fault my product would no longer be delivered in time for me to take it to a relative's special birthday. There was a combination of AI responses and useless responses where no one actually said yes or no that they could change the delivery address or even tried to do so, and then they have ignored me since my last email. Of course, I wasn't able to take the product with me because it hadn't arrived, and now won't get to the recipient for probably around 1 year. The box containing the product was damaged but thankfully the print and frame were fine. I think the print is lovely but overpricing and disinterested customer service mean I won't buy here again.
Following the reply from Desenio, I am editing to emphasise that as I originally said, not one response from customer service ever confirmed that yes or no they could change the delivery address. The courier told me specifically that it was not something that they could change, only the seller. I specified this and Desenio just didn't engage. So sad that they also gaslight their customers in their review replies.
4. April 2025
Antwort von Desenio
We are truly sorry to hear that you weren’t able to take advantage of the discount campaign, and we fully understand how disappointing that must be. We always strive to offer the best value for our customers, and it’s unfortunate that timing didn’t align in this case.
After thoroughly reviewing your order details, we can confirm that your order was placed on April 4th. As our warehouse operates on weekdays only, we were unable to process your order over the weekend. As a result, your order was shipped on April 7th (Monday).
We completely understand your frustration regarding the delivery address change. We received your email requesting an address change on April 10th, but by that time, the parcel had already been dispatched. Once an order is shipped, we are unfortunately unable to alter the delivery details directly. This is something that only the courier company can assist with. We provided you with the tracking details and a response to your inquiry on April 11th.
We deeply regret that this situation impacted your experience with us, especially when you had hoped to deliver the product in time for a special occasion. We understand how important it is for items to arrive on time and in perfect condition, and we sincerely apologize for the inconvenience caused by this delay.
We hope this explanation helps clarify the timeline and the actions taken on our end. Please know that we value your feedback, and your experience is very important to us. We are continuously working to improve our service and customer communication to ensure situations like this are avoided in the future.
If you have any further questions, or if there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help!
Thank you for your understanding, and we hope you have a wonderful day ahead.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.