The person who did the work on my vehicle kept me informed of his arrival time. When at my house, he talked me through what he was going to do, how they check the vehicle and any recommendations. Wor... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The online booking system was very easy and simple and I got a confirmation email straight away. After a slightly shaky start with the first engineer being off sick and second one getting stuck in t... Mehr ansehen
From my first call to the company to the technician arriving was absolutely first class. Luke was brilliant, explained everything fully, was polite and listened to what had happened to my van, he p... Mehr ansehen
Turned up on time. My vehicle is complex , I am used to indrawn breathe followed by "I am not sure etc"- didn't phase him at all. He was obviously familiar with dealing with complex cars and had zero... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
DPF Specialist are experts in restoring your DPF like new. We provide a roadside cleaning in all Makes & Models. Nationwide Service.
Kontaktinformationen
67 Cuxton Road, ME2 2BZ, Strood, Vereinigtes Königreich
- 01634 934983
- info@dpfspecialist.co.uk
- dpfspecialist.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 17 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent
Excellent, great costumer service and very professional
Karl was professional and knowledgeable!
Karl was professional, knowledgeable and efficient. He finished the job and gave me information and advisors for the future!!
Great service
Karl was great, explained the process and was very knowledgeable. Work was complete quickly and professionally
What an absolute shambles of a company.
What an absolute cowboy of a company.
Paid for mobile DPF clean at £359 with 120 day warranty. 3 days after the clean the DPF light re-appeared on the dashboard. Contacted them to be told it could be a faulty EGR valve and suggested getting that checked out, and if the EGR valve was ok they would come out under the warranty and perform another clean. Had the EGR valve cleaned and checked out by my local garage who told me the pipe leading to the EGR valve was still full of carbon and also the EGR cooler still all sooted up with carbon. Upon notifying this to this bunch of cowboys I'm now informed the extended warranty does not cover the EGR parts or clean, but they could do this at an extra cost at their workshop in Kent. AVOID AT ALL COST.
Excellent service worth every penny
Excellent service worth every penny
Great service / easy / helpful
Easy to book. Good communication. On time. Craig was very Informative and explained the work required and had extra parts needed. He happily talked it all through and gave some useful information and helpful Maintenace tips to improve performance longer term.
Would recommend.
Would not recommend
Had problems from the start. Had a phone call in the morning to rearrange our time slot which then still didn’t arrive in this time and ended up chasing up again. Was told at this time he was having issues with his equipment all day so will come but may not be able to carry out what was booked. This was late afternoon at this point after waiting all day. He arrived tried to diagnose the car but was unable so said I’d need to rebook for another day but would be days later as he had other jobs booked in. 20 minutes later looked at the car again and said it was a different issue. Received a quote through the next day but continued to chase for a diagnostic report to be sent which took about 3 days!!
We have since took the car to another garage to get the reported faults sorted however they had deleted the faults on looking at the car so when they tried to look at the faults the garage were unable to diagnose. After them driving the car we were told that it wouldn’t be what we were previously told to be repaired and it was a different issue.
We were quoted over £800 to replace a faulty throttle body and dpf sensor after already paying £150 booking for a diagnosis and dpf clean booking fee which wasn’t needed.
The garage we have taken it to after this have told us that isn’t the case and that the throttle body is blocked and there is an issue with the ad blue crystallising. Which is absolutely shocking how we have been told we’d need two parts replacing spending nearly £1000 with this company and it was far from the case.
Tried to put in a complaint in the first instance as obviously he was unable to run a full diagnostics on the car which is what we had paid for and was dismissed with this as we were told that they’ve found the fault. However we weren’t happy as we had paid for a comprehensive full system diagnostics and an in depth technical report which we were not satisfied we had received.
Dpf clean
Craig got to my house on time and was very professional and polite he fixed my van and was very helpful would definitely use this company again if needed and would recommend them to anyone else
Excellent
This is the third time I've used DPF Specialist, this time I had a different engineer. But both engineers were friendly and helpful. He cleaned the DPF and got my van back out of limp mode.
Extremely professional
Extremely professional and knowledgeable Technicians explained all my options and outcomes to make informed decisions. Second time using this company and well recommended
Excellent service very efficient…
Excellent service very efficient explained everything clearly
Excellent service arrived on time
Excellent service arrived on time
Craig was absolutely amazing
Craig was absolutely amazing. Propa cap knew what his doing and highly recommend.
Very polite respectful and professional. 11/10 . Thanks craig
Could be 5 stars!
First of all, the bad.
Booked on-line for a Thursday morning. Had no confirmation email or any communication from them regarding the appointment. When Thusday came I called them to see when the engineer would be arriving. Was told it was going to be in the afternoon and that I would get a text saying when he would be arriving. At 3pm I rang them again still chasing them as still no communication from them. The engineer eventually arrived at 4pm. The communication from DPF specialist was non existant and I had to keep chasing them.
Now the good.
Ross was brilliant, very thorough and knew his stuff. He kept me informed of everything that he was doing and what to expect. He managed to fix my van and get me back up and running.
This would have been a 5 star review if the office staff had any form of communication.
Craig came down today and serviced the…
Craig came down today and serviced the Car with a full service and done a DPF clean and gave me thorough detailed advice about the car which was helpful was very fast and prompt would highly recommend!
Quick resolution to my DPF alarm.
The guys turned up at the time they said they would. Very pleasant and completed the work in about an hour. The car is running as it was before the red dpf alarm appeared, which put it into limp mode, and all alarms cleared. They left an OBDll diagnostic interface and 500ml can of Klen diesel cleaner. No mess whatsoever.
Obviously, I will follow the technicians advice, re: a long run every week or so, and just hope the fault doesn't return.
Shambles of a company
Shambles of a company . Booked a slot with them for Friday between 1pm and 4pm . Got a call the following day to ask if i wanted to make a booking, I had to inform them I already had one! On Thursday got a text to say they’d be out on Friday between 8am-10am . At 10am Friday Got a call from them to ask if I’d met my engineer ? They then said he’d been to my property - he hadn’t - when I told them this they told me he couldn’t make it due to a panic attack and I’d have to reschedule .
Declan’s triumph
Declan, was professional, friendly and thorough. It’s like having a new car.
DPF clean
Craig was very helpful in getting my car up and running again. Recommended on what the next best steps would be.
Craig was excellent at explaining and…
Craig was excellent at explaining and solving my filter problem
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