Drone Nerds Bewertungen 230

I had a question about delivery times and chatted with Michelle, who provided the information I needed in a quick and professional manner! Great customer service!

Complete waste of money. First I understand everyone is busy and it takes time, but over a month just to diagnose is far too long. Then the price to fixed was over 400$ for a stuck gimbal... more then the mini2 values... got me. Still have to pay over 100 buck to have shipped back to me. Redicouls!

Took over a month and couldn't fix the problem. Never again.

The technician did not take the time address the issue with controlling gimbal tilt speed proportionally using the gimbal tilt wheel, and claimed that the "new remotes" do not provide control over the gimbal tilt speed with the control wheel. Instead he sent the drone to billing without returning my call, and I was charged $69 for diagnostics, $99 for rush service and $35 for shipping. Seems like the "rush service" was to hurry up and ship the drone back so as to get paid. Spent over $200 for nothing!

I was extremely pleased with the communications between your repair shop technician, Matthew, and myself. Matthew was very informative and polite. He listened carefully to my concerns and questions. He was also very prompt to inform me and other DroneNerds personnel of progress during the repair process. This gave me confidence that my drone repair was given any necessary attention to complete the job. Please keep up the great work of communicating with your customers. It was excellent.

They were very snappy and quick to discount my repair to fit my budget. Thank you!

DRONE NERDS IS TRASH!! STAY AWAY!!
Shipped to wrong address, had them change it and to be geld at FedEx for pick up there.. wasn't left there... they haven't answered where the drone was sent... don't trust them!!
Update: still no drone, they said not their problem so I'm out my money, they don't ship packages insured.. so it leaves them and the shipper(fed ex) not responsible.

From my first contact asking questions about my drone repair all the way to the follow ups and final repair was excellent, I will highly recommend Drone Nerds! Thank you so much for all the help!

Straight forward, friendly service, kept me notified of progress. Good business to deal with.

Drone Nerds provided very timely and professional service. I was especially impressed by the knowledge of the tech who helped with my P4P v2 repair, Matthew B. Matthew gave me details on the type of testing they did and insight into the trouble I had experienced. I paid for the express service and it was extremely fast. I have many weekly and twice weekly construction update mapping clients and the Drone Nerds service kept me from worrying about being down to a single drone with no backup.

After FedEx lost my package Drone Nerds went above and beyond to make things right. Great customer service and friendly staff.

I had put a review after requesting a fix from Drone Nerds but wanted to change it a bit.

My review is going from "bad service" to "Deceptive Business Practices". Stay away from Drone Nerds especially if you are from out of town.

We use our drone for a High School. We paid almost $1000 to get it fixed and the job was no done right. Now, I cannot get a hold of them anymore. They just stole $1000 from high school kids pretty much.

Our drone does not fly, and they put an old used gimbal camera on it. The drone is pretty much useless.

Hate for anyone else to go through this. Stay away from these people.

This process going through Dronenerrs slowed the repair process down and extended the down time to months. As first responders, the turnaround time is essential.

Payed almost $150 for nothing to be fixed. I sent in my drone to get fixed March 1st (-$35 shipping) and today March 25th am finally getting it back still not working. They said dji doesn’t offer them the part they need to fix it and their solution was offering me a new remote for $200 + $35 shipping or just paying $104 for a diagnostic fee, and shipping to get my drone back. (Now I’m down -$140 and still no drone) When I finally got it back today and went to go sign for the package the fedex guy said I had to be 21 to receive the package.

I had brought the inspire 2 as it didn’t feel it was flying right. Stuart diagnosed it and found some issue with the motor and some screws. After repair The drone flies like new. Super fast turnaround time and excellent customer service. Thank you

I wish Drone Nerds could expand to Everything Nerds! These guys are the new unicorns of the retail industry, honestly. The customer service they provide is unheard of anymore in our current society. My man Drew solved my issue in a 45 second phone call after less than 30 seconds of “on hold” time! That just does not happen anymore. This is my second large purchase in over 5 years of being their customer and cheers to many more. 11/10… would def recommend!

The person I spoke with was quick and easy to get answers from.

Customer Service even on weekend with automated chat! Check back with me early the first business day after my initial contact! Sent service request and expect nothing but the same treatment!

The worst customer service EVER
What they say on their website 7-10 days is the biggest lie.It took them 13 days with me calling every day after the 10th day to ask and their response was promises and promises that they ll look into it
On day 13 th I finally got an email that my drone was finally diagnosed and will cost such and such( a lot) but what can I do after 2 weeks waiting i agreed.
after that they called me telling me that they fixed the physical damages but the cant link the drone to the RC and I need to send the drone to DJI so they can link it. I agreed to be sent to DJI in which I waited 2 weeks for them to send it to TX.After 2 weeks I called and they saids the drone is still at the shop in the UPS bin and will be send in a couple of hours,,,,that was a lie too
3days later I called because i did not get notification from UPS about my package and my drone was still at the UPS bin waiting on someone to actualy send it. finally another week later my drone was in TX That of course cost me $200 on top of the 400 to the Dronenerds when Josh the technician that repaired my drone said that DJI wont charge me anything but they did. So any way
DO NOT GAMBLE WITH DRONE NERDS GO TO DJI DIRECTLY

Luis, was very helpful!!