FA Removals Bewertungen 

440
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I cannot rate FA Removals highly enough! Sabrina, JJ & Ola made the experience of moving from East London to West Somerset as stress-free as such a big move could possibly be. Sabrina answered my n... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Absolutely hassle free removing service. The quote received was very reasonable too. We moved from London to Scotland with 2 bedroom furnitures. The team were friendly and easy to liaise with. They co... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very good experience. Even before moving day what I needed to be moved and where changed several times, but FA Removals gave me upfront quotes and seemed totally unfazed by my changing requirements. A... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I'm very satisfied with the service from FA Removals. They arrived within the target window, were very polite and professional, and didn't stop until the job was done. They managed to fit everything i... Mehr ansehen

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Contact us today, if you are looking for the best home removals in London. Our expertise is delivering quality service and moves your home at the cheapest rate.


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4,6

Hervorragend

TrustScore 4.5 von 5

440 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Hat 66 % seiner negativen Bewertungen beantwortet

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4,6

Alle Bewertungen

(440)

23 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 4 von 5 Sternen

Great company

I had a very good experience with FA Removals. Turned up on time, worked extremely hard and the girls in the office were fantastic !! I only knocked off a point as the van was too small despite the assessor visiting my property twice.

2. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Very stressful experience...

Weighing up the experience I would not use this company again,
Where they were great was they sent round a really nice engaging guy who gives you lots of reassurance that this company is professional and will help with a stress-free move... and Brie is very communicative and sends the boxes etc pre the move.
However the day of the move was very stressful, they had not sized up my move appropriately and sent a Luton van, which was not big enough at all, I ended up filling three additional cars with my possessions... (Please note I actually had one less mattress then I had been quoted to move so it would have been four cars really).
Further once we arrived at the new property the timer started and they attempted to charge me £300 for 1hr and 15 minutes of waiting time, which of course I had no control over.
I did not pay a penny more as I argued that they would have had to of made several trips back and forth if I did not have three cars available. A lot of arguing and frustration on what was already a stressful day.
The removal men were ok, they were caught in the middle and did their best but there were 4 extra hands helping them.

Overall I would have paid more to another company and have less stress.

30. September 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Dear Charlotte,

Many thanks for your feedback. Please allow us to address the points you have made.

Firstly, the vehicle provided was definitely the right vehicle assigned to you, however, the vehicle was on the verge of being overloaded. We had spoken to you about the team coming back to get the very few remaining items once they had offloaded some of the goods at the new property, free of charge but you had refused this offer.

Secondly, The team had waited for close to 3 hours and not the 1hr 15 minutes you mentioned.

You had asked us to forward you your booking confirmation again, which was time-stamped and dated for you to see and this showed that nothing was hidden from you. This was written in bold prior to you making your booking with us.

To conclude, FA Removals had gone above and beyond to make sure that you were happy with the service and even waived the waiting fee

We nonetheless wish you all the best and hope that you are settling well into your new home.

Best Wishes,
FA Removals

Bewertet mit 5 von 5 Sternen

Made our move a lot less stressful!

They made a very stressful time, a lot less so! From the start with their easy and professional communications we felt comfortable and in safe hands. We moved from a first floor flat to a two story house and all along the 4 removal guys were hard working, amiable (with 800 books in boxes having to go up two flights of stairs!) and practical. We had 5 very awkward, heavy and large pieces of furniture and they managed to move everything in without a scratch! The also dissembled a large mirror fronted double wardrobe with internal sliding draws and reassembled it perfectly (and lots of patience!)… they worked from 09:00-18:15 and not once did I hear a grumble or a whinge. Yup. Very grateful for making our lives a lot less stressful!

14. Oktober 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Thank you so much for your kind words, Ian. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future!

Best Wishes

FA Removals

Bewertet mit 5 von 5 Sternen

Hard working team

Very good experience. We booked packing and removals and as well as disposals and even a storage unit pickup. The boys kept going on a couple of very long days. Never complained and always made sure we were happy

4. Oktober 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Thank you so much for your kind words, Geoff. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future! Best Wishes

Bewertet mit 5 von 5 Sternen

Excellent Value for Money

The team were friendly, professional and worked really hard to make sure everything was packed and unpacked to the correct location. We were very impressed! Thank you FA Removals

16. September 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Thank you so much for your kind words, Rob. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future! Best Wishes

Bewertet mit 4 von 5 Sternen

Very professional company.

27. August 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Thank you so much for your kind words, Andres. We really appreciate you taking the time out to share your experience with us. We look forward to working with either you, your friends, or your family again in the future! Best Wishes

Bewertet mit 5 von 5 Sternen

The team we had were excellent careful…

The team we had were excellent careful with all our goods very efficient would use again

26. August 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Thank you so much for your kind words, Sally. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future! Best Wishes

Bewertet mit 5 von 5 Sternen

good experience great service

The guys who came for shift were Absolut quick no messing around, moved everything in quick time, no fuss no issues. good experience great service.

23. September 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Thank you so much for your kind words, Kevin. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future! Best Wishes

Bewertet mit 5 von 5 Sternen

Great service, polite and hard…

Great service and polite and very hard woking team!!

25. August 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Thank you so much for your kind words, Jim. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future! Best Wishes

Bewertet mit 5 von 5 Sternen

The guys got the job done really hard…

The guys got the job done really hard working they said they had only been doing this job 2 weeks luka and his partner were fantastic

12. September 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Thank you so much for your kind words, Rebecca. We really appreciate you taking the time out to share your experience with us. We have a fantastic crew who are always willing to go the extra mile. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future! Best Wishes

Bewertet mit 5 von 5 Sternen

We used FA Removals to move from London…

We used FA Removals to move from London to Milton Keynes and they were absolutely fantastic. Harry came to survey the house and the office sent us a quote same day as we only had a week before our move.

We ended up booking the packing as we were short on time and my husband and I both work. We dealt with Brie from the office and she was fantastic. Very attentive, patient and calming.

The 2 men that packed, Jj and John were first class and the team that done the removal were excellent. Great service all round. Would highly recommend

2. August 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Thank you so much for your kind words, Kex. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future! Best Wishes

Bewertet mit 1 von 5 Sternen

Avoid if possible

Avoid if possible.

I expect one of the two main representatives of FA Removals to comment on my review. They have done this for other bad reviews and always disputed every single bit of it. I leave it up to you to believe who is right of course. In my experience however it is quite clear: if things go badly, they will not help you and it's a total disaster. This is very consistent with other reviews here. So I strongly suggest not to risk anything while moving house and just go with another service. Ideally one that is member of The Revmovals Ombudsman to allow you some protection.

Here my experience:

We moved into a flat and then into our new house. When moving to the flat first, we booked them for sufficient time over 2 days as advised by the company. Half of our stuff went to the new flat, the other half went to storage. However, the job they had on the 1st day ran over so they did not make it. They then were late on the 2nd day as well (traffic.....).

This predictably ended up in a total disaster with all being late, things needed to get rushed and few items that were broken. The guys moving also had insufficient tools to move our bed. I had to get someone in the next day (for £200) to take the bed over to the new flat.

A main person called me in the evening - while the job was not yet finished - and told me i have to transfer all the money now, reminding me in no uncertain terms that i would better do that as i will have things in their storage - a gentle reminder that i should better do as they tell....

At least: FA removal subsequently re-imbursed the broken items.

Before the 2nd move i wanted to go and get something out of storage. In contradiction with the storage agreement however this was not easily possible.

On the day of the 2nd move, all went smooth - i.e. all boxes arrived in our new house (from our flat and the storage).

However, there was a bad surprise waiting for us: once we started to open up the boxes from storage we noticed that dozens of items were totally broken. Also, the guys managed to bring a box out of storage that did not belong to us (this was picked up later).

I tried for months now to get into contact with the main persons to claim insurance for the items broken. They both sent me around the houses (one was sick or off apparently, the other one not in charge, then the first one not in charge, the other one off etc. etc.). I sent pictures and videos with the daamage. However, they simply stopped responding and no re-imbursement was done.

11. September 2021
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Hi Lucius,

Thank you for your review even though a large part of the review is fictitious and over exaggerations, however we do accept that there were mistakes made on this particular job which was completed close to 2 years ago.

FA Removals accepts that the team that undertook your removal should have carried tools with them even though the surveyor mentioned that you would dismantle and assemble all your furniture yourself.

Additionally, FA Removals accepts that the team were late on the packing day due to traffic and apologised for this at the time. FA Removals were not late on the removal day and are disappointed that you would choose to be dishonest regarding this.

There was minor damage to a wardrobe which as you mentioned, FA Removals reimbursed you handsomely for. This was the only damage noted on the removal day and in the main, you were fairly happy with the service as mentioned to the office.

When your items were delivered back to you. You emailed in and mentioned that a few items were damaged inside the boxes. Fa Removals asked you to send photos and fill out the inventory form which you had previously failed to do.

FA Removals never received these documents even though you falsely claim on your review that you sent them and had no choice but to close your claim

FA Removals finds your claim that FA Removals do not own their storage slanderous and are tempted to take legal action as there is absolutely no possible way for you to substantiate this claim

Additionally, FA Removals finds your attempt to persuade potential customers to focus on negative reviews disingenuous as review sites are useful because they allow the public to assess a company as a whole and not just focus on either on negative or positive reviews.

FA Removals believe that had we given Lucius money like he requested instead of going through the proper channels as FA Removals chose to do, this review will most certainly not be here.

Bewertet mit 5 von 5 Sternen

The guys were great and hard working

The guys were great and hard working, moving us across the country with little hassle and problems. Thanks very much!

31. August 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Thank you so much for your kind words, John. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future! Best Wishes

Bewertet mit 5 von 5 Sternen

They were 1st class from the original…

They were 1st class from the original phone call to the removal. Not only we're they the cheapest nothing was too much trouble for them.

22. August 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Thank you so much for your kind words, Del. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future! Best Wishes

Bewertet mit 5 von 5 Sternen

Hard Working and Professional

I was a late afternoon slot, and even after these men where so tired, they where hard working, giving their all and so professional, from the minute they rocked up till the evening they left. Highly recommend their services

13. August 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Thank you so much for your kind words, Joa. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future! Best Wishes

Bewertet mit 5 von 5 Sternen

Really good service at a very…

Really good service at a very competitive price. Accommodated me at quite short notice (10 days or so). I was impressed by the communication with the administrative staff (Gemma and Brie). Answered queries quickly and efficiently.
There was a couple hours of delay to the removal service turning up at my previous address which did make me nervous but Brie was frequently in contact with updates and put my mind at rest that everything will still be done at a high standard.
The two removal operatives were very quick but careful with my belongings. I haven’t found any damage to any furniture or belongings etc. Brie also followed up to make sure I was happy with the service.
Would recommend highly, especially as they were a lot cheaper than alternative providers and automatically included a level of insurance. Thank you!

23. August 2022
Bewertung ohne vorherige Einladung
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Antwort von FA Removals

Thank you so much for your kind words, Sasha. We really appreciate you taking the time out to share your experience with us. We pride ourselves on our amazing team and Brie and Gemma are truly a good representation of fantastic customer service. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future! Best Wishes

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