Finders International Bewertungen 

A hand delivered envelope addressed to me, had been pushed through my letter box in about January 2024. It had been delivered by Finders. I had been traced as a relative to a long lost half cousin in France, who had died intestate.
I have now received my share of my half cousin's estate. Finders kept me informed at every stage and kept to their promised timescale for payment.
An excellent service. Thank you all.

I am writing to share my experience with Finders International , which has been nothing short of frustrating and distressing. Over a year ago, I was contacted and was then sadly involved with this company regarding my father's case after his sudden passing. The circumstances were already challenging, but the service I received has made things much worse ,I have had so much stress and upset with regards to this case.

Initially, I was assured that my fees would be reduced after raising concerns, but now I’ve been informed that only my fees would be adjusted, which is completely unacceptable and what was not discussed . It was never agreed that only my fees would be addressed, and this lack of clarity feels deceitful.

Moreover, I am appalled by the data protection breach that occurred. Sensitive information about the probate and financial matters was shared with individuals who should not have had access to it. This breach has not only compromised my family's privacy but has also led to severe complications regarding my father's estate.

Communication with the company has been shockingly poor. Despite multiple attempts to reach out via phone and email, I have not received the support or assistance I expected. It is disappointing to see such a lack of professionalism and care in customer service.

I urge anyone considering using Finders international to think twice. My experience has shown that they do not prioritize their clients’ well-being or data protection. I hope my review helps others avoid the stress and frustration that I have faced.
I am still awaiting a phone call back to discuss the fees as the information I was given from the senior manager of the team for the company who has said differently to what we discussed.This has caused significant stress throughout the last year to myself and the other parties involved in such a upsetting situation we have been thrown into ,no empathy at all throughout the case .
I hope to hear from someone who can look and resolve this issue phone calls needs to be checked and letters looked at as this was never discussed with fees as despite several attempts to get hold of the manager who I dealt with to resolve this I have heard nothing .

My case was an International case but through Finder's and with help of Betul.Mohseni and Sophie Smith, we were traced and everything has gone successfully .I'm always grateful and thankful.

We are all incredibly pleased with our experience working with Finders International. We had a property in Spain, which we could not do anything with, despite several attempts. Finders International were very professional and organised throughout, they took on several months of legal work to resolve the legal issues, and then handled all the sale process for us and we achieved an excellent sale figure. I would strongly recommend them to anyone who has property in Spain which they need legal support with.

Some more details, the property in Southern Spain, was bought by my Father, Uncle and grandmother jointly in the 1970's. All 3 of these relatives had passed away now, and we in addition no longer had the property deeds, the property had been boarded up as there had previously been squatters. There were increasing council tax debts on the property, but as we couldn't take ownership, we couldn't even pay these. Finders dealt with all the details and covered all the upfront costs. We received the sale proceeds which were greater than we anticipated, with a full breakdown of all the costs as we expected. I would feel completely happy recommending them to anyone, particularly if there are any legal difficulties with a foreign property.

Delighted at the level of sensitivity and compassion with which our delicate case was handled, and ultimately, settled. The process was long but worthwhile and we are thrilled to have connected with family members who we never would have, without Finder's help.

Finders international are truly professional. Helped me after finding me when my grandmother had died many years ago. They are skilled and help you through everything with papers if you can't figure it out. And I got my inheritance.

In October 2024,this Company acknowledged failures in my 2021 case,and in their apology gave a proactive plan from then on. This generally has been carried out with a degree of satisfaction.Now to the final stage: disbursement of funds by their Solicitors.

If politeness was the sole criterion,undoubtedly 5 stars,but other clear factors have been taken into account,which Finders are aware of.

My final review and possible recommendation upon
completion.

Finders International appeared to offer estate administration using 'independent SRA regulated solicitors' and contract was signed solely on this basis. Transpired later that this contract does NOT provide solicitor services but simply a 'research report' to prove the family relationship. This 'report' was entirely redundant, and effectively means paying 15% of family inheritance - potentially thousands of pounds - in return for nothing of any use.

Complaints were made, with Finders International stating their fee covered the research required for finding family members in the first place. Just to clarify: signing the contract meant handing over 15% of the inheritance for NO BENEFIT WHATSOEVER.

Once the first contract had been signed, a second contract was then presented. This was for Probate & Estate Administration Ltd, the company 'recommended' by Finders International to administer the inheritance, incurring additional charges of £168.75/hour + VAT for estate administration. There is no mention of this company nor the additional charges in the original contract.

In addition, despite Finders International's guarantee of 'independent SRA regulated solicitors', Probate & Estate Administration Ltd do not appear on the SRA Solicitors Register - in fact, they do not appear to be solicitors at all. The SRA will be contacted for further clarification. No online reviews are available for the company.

Finders International's response to complaints about the second contract and additional fees was that the client is not obliged to sign with Probate & Estate Administration Ltd. This fails to address the fact that the contract was only signed on the understanding that these services would be included in their commission.

There is no room here to list all the breaches of Consumer Protection Regulations we experienced, resulting in the signing of a contract which relinquishes a significant portion of one's rightful inheritance in return for a 'genealogical report' which has not been needed at any stage of the probate process.

There is no government regulation or ombudsman for the 'probate genealogy' industry, but this does not relieve them of a legal obligation to follow CPRs. For this reason, a full report and all relevant documents/communications including the 2023 contract have now been forwarded to the Competition and Markets Authority (CMA).

The solicitor was very professional and kept us informed at every step. Thanks.

Very slow process and not kept up to date with final outcome. Money transferred to bank with no indication of who transferred it, and notified 10 days after event
Disappointing

Just a straightforward service. No catches just unexpected information. Good job Finders!

We were grateful for how quickly Finders International located us to inform us of our cousin's passing. All of our questions were answered in a professional and kind manner. Our cousin passed April 2022 and settlement was completed within 2 years. We highly recommend Finders International.

Thank you

you could say it was great only because there was so little to do apart from wait.
that is the worse bit and you need to keep people updated as to progress more often.
also you need to keep your promise ( to send me a family tree).

It was a great experience from start to finish. I can’t thank Finders International enough for the work involved in dealing with this case, as it truly was international. From Mark, who first came to see us, to Betul and Sophie, for all their help and updates over the last 20 months, thank you all. A very professional Company to deal with.

I think finders are a good firm the only thing l would have liked was a final account from someone yours faithfully F B BRITTAIN.

From the first point of contact to the finish it was very professionally handled, any questions that needed attention were handled in a timely manner.

Very timely responses on e mail when I had any questions

Very sympathetic professional and extremely friendly

Contact was always polite and prompt.

I was contacted by Katelyn who has remained my point of contact through this matter and she has been nothing but helpful! She is always willing to give me a call with an update, talk through worries, and share any long lost family information she comes across. I can’t recommend this company enough and I’m looking forward to the case closing (though I will miss the chats about the family).