I was contacted out of the blue about a distant relative. She was my father's cousin who I sadly had never met as her side of the family (there were 11 children between her father and my grandfather)... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The case managers are consistently helpful and proactive with communication. They always keep us updated on our cases and handle every query with the utmost care.
Unternehmen hat geantwortet
You notified me after my aunt passed away, without you I would possibly not have known. After that you also found all familymembers that I can think of, and that is something I have deep respect for... Mehr ansehen
Unternehmen hat geantwortet
3 years and 4 months later, still no resolution Never update the family Continually having to chase them. Been advised different outcomes on several occasions which were untrue One time I wa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're Finders International, an award-winning probate genealogy firm established in 1997. We trace missing heirs, locate assets, and support estate administration. Headquartered in London with offices in Cardiff, Edinburgh, Dublin, and Sydney, we work globally to help legal professionals, public sector bodies, and private individuals resolve complex cases. We are trusted experts in probate research, known for our accuracy, ethical standards, and commitment to excellence. Our accreditations include ISO 9001 and ISO 27001, and we are proud members of the IAPPR. Named Best UK Probate Research Firm for six consecutive years, we continue to lead the industry with professional, reliable service.
Kontaktinformationen
Vereinigtes Königreich
- findersinternational.com
4,3
Hervorragend
119 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Very sympathetic professional and…
Very sympathetic professional and extremely friendly
18. Oktober 2024
Antwort von Finders International
Thank you for your kind review. We are happy to have been of service!
Antwort von Finders International
Thank you Vera for the 5 star review, we really appreciate it!
Excellent Service!
I was contacted by Katelyn who has remained my point of contact through this matter and she has been nothing but helpful! She is always willing to give me a call with an update, talk through worries, and share any long lost family information she comes across. I can’t recommend this company enough and I’m looking forward to the case closing (though I will miss the chats about the family).
16. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Finders International
Dear Claire, Thank you so much for your kind words! We’re thrilled to hear that Katelyn has been such a great support throughout your case, and it's wonderful to know that you’ve found her updates and family insights helpful. We truly appreciate your recommendation and the trust you’ve placed in us.
We wish you all the best as we move towards finalising your case.
My family were contacted by finders…
My family were contacted by finders International nearly 2 years ago now, ref an unknown relative . Apart from myself calling them up every 3 months or so for an update to be told really that there is no update . Things don’t seem to have moved in 2 years. Myself or my sister have not had one update voluntarily off the company at all . I just get told that they are still waiting for family members abroad to respond and waiting for them to sign up . Communication is very poor. Surely part of the service is giving updates? . Not really sure how long this is going on for at all we were told in beginning 12 to 18 months . Reading the reviews here looks like most people have the same problems, and been waiting even longer . Next step ?
15. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Finders International
Dear Ms Price, Thank you for your message and for raising your concerns. We are sorry to hear that you feel our communication has not met your expectations, and we'd like to offer some clarity regarding the progress of your case.
We appreciate that this process has taken longer than initially anticipated. The complexity of the family tree, including international elements, has contributed to delays as we work through various legal and procedural requirements in different countries. Please rest assured that we are actively working on your case and making every effort to locate and confirm all heirs.
Our team has been providing updates, including one as recently as yesterday, and we understand you have been in contact with one of our researchers, who has shared the latest developments. While we understand that some updates may not always reflect significant changes, we remain committed to keeping you regularly informed.
An interim report has also been submitted to the solicitors, allowing them to begin work while we continue to finalise our research.
Going forward, we will ensure you receive regular updates, even if there are no major developments, so you remain informed of the current status of the case.
Thank you for your patience and understanding throughout what has been a particularly complex case. If you have any further questions or would like more information, please do not hesitate to contact your case manager directly who will be happy to assist.
Diamond Company
A truly transparent, compassionate, friendly, caring, approachable and trustworthy company. A bolt out the blue brought me to their door and they dispelled my fears instantly.
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von Finders International
Thank you so much for your wonderful feedback! We’re truly humbled by your kind words and are delighted to know that we were able to put your mind at ease. Providing a transparent, compassionate, and trustworthy service is what we strive for, and it’s great to hear that this was reflected in your experience. If you ever need any further assistance, we’re always here to help!
Well, big slice, little cake!
Well, if it had been up to me, there is no way that I works have instructed them. I have contacted them for information and advice during the course of the kast 2 months and have yet to receive a reply.
20% slice of a cake that doesn't belong to them feels like robbery.
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von Finders International
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve had a frustrating experience, and we’d like to address your concerns.
First, we apologise if there was any delay in our communication. We always strive to respond as promptly as possible, but the complexities of probate cases—especially when multiple parties and solicitors are involved—can sometimes cause timelines to extend beyond our control. We understand this can be frustrating, and we regret that it may not have been communicated clearly enough.
Regarding the percentage fee, please be assured that this figure was carefully calculated based on the extensive research required for your case and was determined in accordance with the instructions from the solicitors managing the estate. Our services were essential in locating the family members involved, as the solicitors had no prior way of contacting the next of kin. Without our assistance, it’s likely that your family may not have been aware of the inheritance matter at all.
We did make attempts to reach out to you and your family during the process, and we sincerely regret any confusion or perceived lack of communication. Our role is to verify all parties involved, which sometimes requires additional steps and waiting for responses from others.
We appreciate your patience and understanding as we navigate these legal processes, and we will certainly take your feedback on board as we continue to improve our communication practices.
Please don’t hesitate to contact us directly if there’s anything more we can do to assist you with your case.
Best regards,
Finders International
Finders International Probate Genealogists good experiience
We had communication for this company about a deceased relative we did not know about. The company kept us informed at every stage until a solicitor contacted us further down the line with more information. As a result after probate having been sorted out, we then had a nice little surprise cheque in the post.
24. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Finders International
Thank you for sharing your positive experience with Finders International. We're glad to hear they kept you well-informed and that everything was handled smoothly, leading to a pleasant surprise in the end! Thanks again!
I am so grateful this company exist
I am so grateful this company exist, never would have got anywhere with selling my father's property otherwise (seriously very difficult circumstances), everything was very straightforward and handled very professionally, I couldn't be more thankful and I highly recommend this brilliant company.
5. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Finders International
Dear Ms Bell, Thank you so much for taking the time to leave a 5 star review. We are glad that we have been able to assist you during such a challenging time. We're thrilled to hear that our team was able to make the process straightforward and professional for you. Thank you again!
I have worked with Finders…
I have worked with Finders International for many years (8+ years). Finders has gone from strength to strength, professional, courteous and sympathetic to each individuals situation. The Researchers at Finders International are very knowledgeable, passionately committed to their job and piece together very complicated families all over the world. Not only do they assist with any problems that may arise in a case, but take a proactive approach to all their cases and are happy to assist as and when needed.
3. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Finders International
Dear Ms Hollingsworth, Thank you so much for your glowing review. We are honoured to have had the opportunity to work with you over the past eight years. Our researchers are dedicated to their work, and it’s wonderful to hear that their knowledge and passion have made a positive impact. We look forward to continuing our successful partnership for many more years.
People Finders located us as heirs
People Finders located us as heirs, however Kitsen’s Law Firm of London did not disperse and funds and blocked all heirs from e-mail or phone inquiries.
Lucy Patricia Talbot…Arthur R. Harrison cousin. Never got a tree as requested either. Thank you People Finders, Shame on Kitsen’s. October 2023
10. Oktober 2023
Antwort von Finders International
Dear Ms Clark, Thank you for your feedback. We are pleased to have been able to assist you in locating your rightful inheritance. We regret to hear about the difficulties you have faced with the solicitors. We will pass on your comments to Kitsen’s to ensure they are aware of your concerns. Should you need any further assistance, please do not hesitate to contact us.
I was found by this company
I was kept informed at all stages and it was sorted very quickly
30. Juni 2023
Antwort von Finders International
Thank you for the 5 star review Miss Sullivan. We are pleased to know that you found our communication clear and timely. Ensuring a seamless experience for our clients is of utmost importance to us. Thank you!
See previous 3 reviews.
31. Dezember 2023
Antwort von Finders International
Thank you for the 5 star review Pauline, we really do appreciate it!
A good service
A good service. Useful but protracted as it went on with little update contact but we knew that wd be the case because of the process. Thank you FIBG
14. Juni 2024
Antwort von Finders International
Thank you for your feedback and the 4 star review! We're pleased to hear you found our service useful. We appreciate your understanding of the lengthy process. Due to the nature of work and the legal involvement, some cases can take a long time to complete. Your input is valuable to us, and we'll work on improving our communication to ensure a smoother experience in the future.
Simplicity
They make it so simple for you because they do all the work for you and let you know at all stages what is going on and where they are up to and if you have a query they answer very quick
5. Dezember 2023
Antwort von Finders International
Hi Dianne, thank you for the 5 star review! We're delighted to hear that you found our process straightforward. Our team is dedicated to keeping you informed every step of the way, and we're always here to address any questions promptly. Your satisfaction is our priority, and we're glad to have made things easier for you.
Honesty
Because the ladies I dealt with were honest and upfront very courteous and very quick to reply to my e-mails. All in all a very pleasant experience. My very grateful thanks.
13. Juni 2024
Antwort von Finders International
Hi Peter, thank you for the glowing review, we are delighted you found the experience a pleasant one. Thanks again!
It was totally unexpected and they went…
It was totally unexpected and they went to great lengths to find me, top marks 👍
3. April 2024
Antwort von Finders International
Thank you for the positive review, Mark! We understand that being contacted unexpectedly can be concerning, so we're glad our team was able to reassure you and demonstrate the genuine nature of the matter. We're delighted to have been of service!
Professional and kept me informed of…
Professional and kept me informed of progress.
13. Dezember 2023
Antwort von Finders International
Thank you very much for the 5-star review, Mr. Richards. We're thrilled to hear that our team provided you with an excellent service!
Surprised family connection
It was a surprise to learn that I had a relative linked to our family. If it wasn't for Finders International I would never have known about them.
15. Mai 2024
Antwort von Finders International
Hi Alex, Thank you very much for the 5 star review. We are glad to have been of service!
Brilliant service and first class…
Brilliant service and first class people, thank you for your help and support
1. Februar 2024
Antwort von Finders International
Hi Martin, Thank you very much for your positive review. We pride ourselves on the excellent staff we have here at Finders, and we're thrilled to hear you feel the same way!
Antwort von Finders International
Thank you for the 5 star review Sindie. We really appreciate it!
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