FinestCarMats.co.uk Bewertungen 

Ordered a set of mats for a c4 cactus deliverd on xmas eve.
Ordering online was simple and had to input registration to complete the order so I thought this would be an easy process........how wrong...
Currently sat at 22 emails with the customer service department. Mats do not fit, and highlighted this to them. They requested pictures,I sent pictures showing clearly that these must of been manufactured for a different car. They stated I could have a refund without sending them back as was not happy paying for return postage( I did ask for returns label/qr return) and losing money over something that they had manufactured wrongly. Thought that was that but they have since challenged this and sent a template picture of how the mats should look....the one they supplied and stuck to the mats they produced is clearly different. c4 cactus shows on all order paperwork. Is different on the delivery.......They have contradicted themselves and changed tact and frankly haven't been helpful at all. Mats themselves were of ok quality and that's all I could say about that. Found better ones elsewhere.
At this point still awaiting a conclusion and my bank in now involved as the customer service representative( laura) just won't back up her original "at fault" statement of giving me my refund.
Mistakes happen...I get that, but don't make the customer chase or be out of pocket for it please.

Poor.

Haven’t even received my mats yet and it’s been nearly 2 weeks. They might be good quality, they might not. Either way the wait time is just ridiculous. I understand they’re made to order but come on, this is not business, this is staff working 2 days a week and sending at snail pace🧐😒

After them taking a whole month to deliver the carpets I have ordered they have sent me totally something else, not even an apology from them or to say that they will replace or honour the order as it was ordered from the start, after numerous emails with them, their conclusion was that if I'm not happy to return the carpets on my own expense and they will refund me... what else there is to say about them apart that it was a long and shocking experience considering they are only car carpets but they were for my pride and joy and they did a total mockery of it and worst of it, they didn't care one bit. They don't even deserve the one star I gave them, if I could I would take that star off as well as they deserve somewhere around -1000 stars which seems more then appropriate! They were even blaming their delivery company for not being able to keep up with the orders/deliveries but since I placed my order at the end of November frankly I do not care about these, they are not my problems one bit and if I would of been the seller, I would of tried and would rectified this mistake asap but they have done absolutely nothing !!!
I hope this review will be seen by thousands of people and take every word in I have said as they are completely true. I do not advise anyone to buy of these people since for the money I payed for these so called "luxury" carpets, you can get the same quality from a page in China and they will arrive sooner then these ones which supposedly are made in the UK.

Recieved my custom ordered relatively fast ( it was a couple of weeks before Christmas) only to find that they'd sent the wrong colour. I ordered pink trim but got all black. Messaged customer service and they were brilliant. Told me to install the ones I had until they could get the pink ones to me, which are great quality. Even without the plugs to keep them in place the backing keeps them where you put them. Maybe 7-10 days later (remember it's Christmas) my pink ones arrived. Amazing! Will definitely be buying from here again when we have to replace in our other cars.

Mats don't fit. Emailed company twice...no response??? No phone number available....cpmplete waste of time...do NOT buy from them!

Avoid! do not use this company it shows as “Finest Car Mats LTD” on my card this company was dissolved in December 2024
I only realised after mats were a no show and tried to contact them only way is via email which I did and was told the mats had been manufactured just not dispatched despite them providing an Evri tracking number on 18th December 2025 (they were ordered on 5th December 2025) it’s now 5th January 2026 and no response from them when emailing now so done research to find company has no address or phone number and on debit card shows as a limited company which shows as dissolved 2024
Would question if the positive reviews are genuine

Ordered on 16th December and knew they would prob come after Christmas… but the tracking number on Evri still shows waiting to be received from Finest Car mats
Have contacted FCM and they say they have been dispatched and somewhere with Evri at Scotland Warehouse…. Contacted Evri and they say still waiting for the delivery themselves??

Fabulous car mats designed and delivered by a company that understands the importance and benefits of good communication with its customers. The delivery company could have done better, but Laura at FinestCarMats was first class at managing the situation. Final product is exceptional quality and good value for money. Wouldn't hesitate to use again or recommend.

Excellent customer service with Laura. My first order was 'lost' by Evri and Laura sorted it all out for me. I received my second order promptly and was delighted. Would definitely recommend this company.

Absolutely rubbish, dont even go there.. customer service is non existant .. the mats took so long to arrive that christmas was over and done with!!

Great product and after sales excellent

The quality of these car mats is excellent. None slip backing, and the coloured piping makes them look good.
Many thanks.

I was unsure they were a real company after I had paid so emailed them saying this. I was emailed back quite quickly reassuring me everything was good and sure enough the mats were delivered for Christmas. The mats look real good and fit perfectly.

Ordered the car mats for a VW Polo early December as a Christmas present for my newly qualified driving teenager (not a fancy or unusual car!) and I still havent recevied them (its now 29th December).
I wrote to them before Christmas to ask when I would recevie the mats and it took several days to reply to me. I asked if I could have a refund and rerturn them as it missed the due date as a present - more than a week later they replied to say I can return them but at my own cost. I still havent even received the mats.

I wouldnt shop here if you value expedience, clarity and excellent service - this business fails on all counts! It just isnt good enough.

I ordered these mats as a prestige quality after waiting for 2 weeks and RECIEVED 23rd of Dec these were a gift and too late to do anything about it
It turned out I got the cheaper version and I ordered a fresh air pack which I never received
I will be returning these for a full refund
Do not purchase from these quality not great

Not happy with the service still not receive my car mats

Absolute rubbish company! I ordered a set of car mats as a Christmas present I was told give to eight business days I ordered them on the 27th December so thought plenty of time , after the initial email I heard no more so emailed them on the 11th December no hurry to answer email and then was told there was delay due to Christmas but my mats would be with me soon.. I emailed them again this week to be told three days later that they couldn’t find the tracking number so they would refund my money 😡I asked them where I was supposed to get another set of car mats before Christmas amongst another few choice words but no answer .. I’m absolutely disgusted with them tbh.. I wouldn’t touch tbem with a bargepole.. the first email when I ordered them said my mats were in production three weeks later they had lost the tracking number so, it makes me wonder if they are even manufactured in the UK at all tbh.. 😡

Messaged the company initially to make sure I ordered the right size mats and was sent a link to order.
Received them today and they dont fit !! Holes to lock the mat on are in the wrong place.
They dont even look like the picture online.

Ordered over 2 weeks ago tbis shitty company hasnt sent order when email saying we are busy.shit service seems like they are middle men trying to mk a cut

Terrible experience. Ordered mats over 2 weeks ago. Still no mats. Contacted them 4 times over 3 days. No replies. Had to contact bank