I decided to clean my 20-bar stainless steel barista coffee espresso machine and made a mistake when reassembling the unit. The result was a poor taste coffee with no froth. A morning coffee is import... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
If you dont value your money, then buy all their products. No post purchase assistance. They were unable to provide ide a replacement part and denied replacing the product to. All they have is apologi... Mehr ansehen
Unternehmen hat geantwortet
Purchased the GEEPAS Electric Bug Killer UV Light Fly Zapper for indoor use. It’s chemical-free and works well for flies, mosquitoes, moths and other flying insects. It was easy to order and arri... Mehr ansehen
Unternehmen hat geantwortet
I purchased a Rotating steam cleaner earlier this year and fortunately registered the 2 yr guarantee The until failed and needed to be replaced and the agent I dealt with was very helpful and laid o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachgeschäft für Haushaltsgeräte
- Fachhandel für Arbeitsplatten
- Großhändler für Elektrogeräte
- Elektronikunternehmen
- Fachhandel für Küchenbedarf
- Staubsaugergeschäft
Vom Unternehmen geschrieben
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Kontaktinformationen
Vereinigtes Königreich
- geepas.co.uk
3,8
Gut
3678 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
I had bought a blender got it replaced…
I had bought a blender got it replaced…
I had bought a blender got it replaced when I reported a fault over the email within the warranty window
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi Mustak,
Thank you for your positive feedback. We're pleased we were able to assist you with a replacement under warranty and that your issue was resolved. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Huge thanks to Geepas UK and especially…
Huge thanks to Geepas UK and especially to Sreya from their support team. I needed a product exchange, and Sreya provided prompt, helpful assistance to get it sorted right away. It's reassuring to buy from a reliable brand like Geepas knowing they back their products with such efficient customer care. 5 stars!
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi Festin,
Thank you for your wonderful feedback. We're delighted to hear that you had a positive experience with our customer support team. Your kind words and appreciation mean a great deal to us, and we're grateful for your support.
Kind regards,
Geepas Customer Support
Looks great
Looks great, and the delivery was exceptionally quick, taking less than 24 hours.
17. Juni 2026
Antwort von Geepas UK
Hi Charles,
Thank you for your fantastic feedback. We're delighted to hear that you're happy with the product and the quick delivery. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Got a replacement part for free
I bought a salad maker a couple of years ago. One part of the salad maker broke and I contacting them to request the new part. I'm very grateful with them because they had the part and they sent it over to me. They didn't charge for the part, only for the delivery fee. I'm very happy with the customer service, they always replied fast. I'm also very happy that I managed to get the spare part and not having to get a completely new salad maker - with other brands there are a lot of times when they don't sell the parts and they make you buy the product again. Being able to get the part is good not only for the customer but also for the environment. Thanks a lot!
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear Lorena,
Thank you for taking the time to share your experience with us.
We are delighted to hear that we were able to assist you with the spare part for your salad maker and that you were pleased with the support provided by our customer service team.
We strongly believe in supporting our customers with spare parts whenever possible, helping to extend the life of products and reduce unnecessary waste. It is wonderful to know that this made a positive difference to your experience.
Your kind words and appreciation mean a great deal to us. Thank you for your continued support, and we look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Antwort von Geepas UK
Dear Akhila,
Thank you for taking the time to share your experience with us.
We are delighted to hear that you are pleased with the quality of the product. Providing reliable and high-quality products is something we continually strive for, so it is wonderful to know that we met your expectations.
Your feedback is greatly appreciated, and we thank you for choosing Geepas.
We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Had an issue but customer service…
Had an issue but customer service sorted this out ( bit slow but still
Sorted) the replacement 16inch floor fan is brilliant.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear Susan,
Thank you for taking the time to share your experience with us.
We are delighted to hear that your issue was resolved and that you are pleased with your purchase. Customer satisfaction is very important to us, and we are glad that the product is meeting your expectations.
We also appreciate your patience throughout the process and your valuable feedback. Your support means a great deal to us.
We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Antwort von Geepas UK
Dear Richard,
Thank you for taking the time to share your experience with us.
We are delighted to hear that the product is working well and meeting your expectations. It is always rewarding to know that our customers are satisfied with their purchase.
Your feedback means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Penetrating the Geepas support service is so difficult I give up!
I have tried 4 times to contact their support email as directed on their website and it comes up with server error every time. I looked for a contact number and NO I am not going to ring Dubai!
The toaster that I bought from them has a '1' slice option yet, when used, both long bays' elements light up. So my question is 'What does the 1 slice button actually do?
2 days later (23/6/26) and I have come to conclusion that messages do not penetrate the Geepas system or those dealing with this enquiry.
I have simply asked what a publicised feature on their toaster does and they have (when they choose to reply) taken this simple enquiry as a complaint and said to send the toaster back, rather than answer the question.
21. Juni 2026
Antwort von Geepas UK
Dear Graham,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Has anyone brought a Geepas air cooler
Has anyone brought a Geepas air cooler. I just brought 2 filled it with water and ice but still its not giving out cold air like it should do. Any suggestions
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear Erum,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Really one day delivery
Really one day delivery
Product is super cool do the all jobs
Grinding indian spice as per expectation.
Branding was good 👍
I am happy with product ☺️
Thank you
14. Juni 2026
Antwort von Geepas UK
Dear Ankush,
Thank you for taking the time to share your feedback.
We are delighted to hear that you are happy with the product and that it is meeting your expectations, especially with grinding Indian spices effectively. It is also great to know that you were satisfied with the branding and overall experience, including the fast delivery.
Your kind words and support are truly appreciated. Thank you for choosing our product, and we look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
After the seal on my pulse blender…
After the seal on my pulse blender broke(no fault on the product) ,I contacted customer service for assistance sourcing a replacement seal.
The response from Arjun was amazing.
Polite,helpful and immediately efficient in sourcing and supplying the new seal.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear Edward,
Thank you for taking the time to share your experience.
We are delighted to hear that you were pleased with the support you received. Providing prompt, helpful, and efficient assistance is something we strive for, and it is wonderful to know that we were able to help source and supply the replacement seal quickly.
Your kind comments are greatly appreciated and will be shared with Arjun and the wider team.
Thank you for your support, and we look forward to assisting you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Antwort von Geepas UK
Dear Usman,
Thank you for your positive feedback.
We are delighted to hear that you are pleased with the quality of your purchase. Customer satisfaction is very important to us, and it's wonderful to know that the product met your expectations.
Thank you for choosing us, and we look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Absolutely love the speed at which it…
Absolutely love the speed at which it was delivered and they’re great.
12. Juni 2026
Antwort von Geepas UK
Dear Simon,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you were pleased with the speed of delivery and that you are enjoying your purchase. Providing quality products along with a smooth and efficient service is always our goal.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Excellent communication.
Excellent communication.. quick delivery .. items as described.. packed well . Good service overall
11. Juni 2026
Antwort von Geepas UK
Dear Tracy,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the communication, quick delivery, and the quality of the packaging. It's also wonderful to know that the items met your expectations and were as described.
Your kind words and support are greatly appreciated. Thank you for choosing us, and we look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Despite initially having issues…
Despite initially having issues establishing contact with Geepas, when I was finally put through to Sreya my issue was resolved. Sreya provided a quick solution and turn around, communicating clearly and punctually along the way,
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear Steven,
Thank you for taking the time to share your feedback.
We appreciate your patience and are pleased to hear that your issue was resolved satisfactorily. Providing prompt, clear, and effective customer service is very important to us, and it is rewarding to know that your experience improved once we were able to assist.
Thank you once again for your support and for giving us the opportunity to resolve the matter. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Fake "Next-Day" claims, deceptive tracking, and predictable gaslighting
Do not be fooled by Geepas’s advertised "Next-Day Delivery." I paid a premium price specifically for swift delivery and a 2-year warranty, only to experience a total failure of service and an outright attempt to mislead me. My order was placed on 27th May. I was sent a broken tracking link routing me to a completely wrong courier (DHL). After playing detective, I managed to unearth the actual tracking log via SmartConsign and DX. The internal data proved unequivocally that Geepas generated a shipping label and pre-registered a manifest on 27th May to pretend it was shipped, but never actually handed the physical box over to the courier. For days, the courier's live status read "expecting your parcel shortly"—because my fan was sitting on the stock. I sent a formal, heavily documented complaint exposing this fake tracking trail. Miraculously, the item was rushed out and arrived the very next day(3rd JUNE).Even worse is their customer service response. When they finally repliedthey used their standard, predictable script: aggressively deflecting the blame onto the courier company and claiming they have "no direct control over scans." A courier cannot scan a parcel that Geepas hasn't physically handed over to them.To top off the abysmal experience, they offered a 15% discount on a future order as "goodwill." I will never spend another penny with a company operated by Western International Group, where the leadership has a long history of dissolved corporate entities on Companies House. They take your cash upfront, hide behind automated tracking compliance, and gaslight you when caught. Avoid.
Additionally, the weather went cold and I didnt even have a chance to use their fan. Until! Today the heat boiled my room so I tried this premium fan to find out its a basic fan, noisy and does not reduce the temperature but increases humidity so that you can stay hot but sticky. Avoid avoid avoid!
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating this situation must have been and appreciate you bringing your concerns to our attention.
Unfortunately, we have been unable to locate any previous correspondence relating to your case using the information available in your review. Customer satisfaction is very important to us, and we value all feedback as it helps us identify areas where we can improve our products and services.
We would welcome the opportunity to look into this matter further and assist in resolving any outstanding issues. Please contact us at support@geepas.co.uk with your order details, and our team will be happy to investigate and assist you further.
Thank you once again for your feedback.
Kind regards,
Customer Services
Western International Group (UK)
Smashing service
I emailed Geepas on the off chance I might be able to get some info on how to get a replacement item. They asked me to hang on a little bit, which I thought was a brush off, and just over a week later I got what I asked for..
Brilliant customer service, I was looked after perfectly, thanks to all concerned..👍
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear Parry,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were satisfied with the support you received from our team. While some requests may require a little time for us to investigate and arrange, we always aim to provide the best possible resolution for our customers.
Your kind words and appreciation mean a great deal to us and will be shared with the team. Thank you for your patience and for choosing Geepas.
Kind regards,
Customer Services
Western International Group (UK)
Poor tracking
Poor tracking. Gave DHL tracking number which was not recognised by DHL when i called them. ItS NOT NEXT day delivery. No way to track.
The items are okay. Not outstanding- not happy with the purchase .
6. Juni 2026
Antwort von Geepas UK
Dear Sarah,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Antwort von Geepas UK
Dear Berlando,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
The delivery company is very…
The delivery company is very unreliable! Claimed they made attempts to deliver products that are still not yet delivered!
15/06/2026
8. Juni 2026
Antwort von Geepas UK
Dear Rackelle ,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
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