The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Unternehmen hat geantwortet
The customer service has been really good so far. The phone is really slow when it starts up and sometimes it's kind of frustrating to use because it's slow. However I think this is a really good comp... Mehr ansehen
Unternehmen hat geantwortet
I’ve received a defective phone. It only worked for less than 30 minutes to an hour after that the screen went black. I called to have the phone return and they tell me that I might get the same phone... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Telekommunikationsanbieter
- Geschäft für Mobiltelefonzubehör
- Mobiltelefongeschäft
- Mobilfunknetzbetreiber
Vom Unternehmen geschrieben
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktinformationen
PO Box 1187, 90249, Gardena, Vereinigte Staaten
- genmobile.com
3,4
Akzeptabel
249 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I never received anything from yall I…
I never received anything from yall I don’t have your service or support
1. April 2026
Antwort von Gen Mobile
Hello Mecalandria,
We sincerely apologize for the inconvenience of not receiving your package. We would like to assist you in resolving this matter promptly. Please contact our customer care team so that an agent can help you with your replacement and service choices.
Antwort von Gen Mobile
Hello Jesus,
Thank you for your five-star rating! We're really glad to know that you are enjoying our service.
Antwort von Gen Mobile
Hi Jay,
We apologize for the difficulties you are encountering. Gen Mobile collaborates with one of the largest 5G networks in the United States to provide you with high-quality service at a lower cost, although speeds may differ based on your location and device. If you are experiencing problems, please call 611 or chat with us at genmobile.com so that our team can assist you in checking coverage in your area.
Antwort von Gen Mobile
Hi Michael, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Antwort von Gen Mobile
Hi Lisa, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
Antwort von Gen Mobile
Hi Margie, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Phone barely charging now its saying it…
Phone barely charging now its saying it has a virus
16. April 2026
Antwort von Gen Mobile
Hi Tynika, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 90-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Antwort von Gen Mobile
Hi Tracey, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
I’ve received a defective phone
I’ve received a defective phone. It only worked for less than 30 minutes to an hour after that the screen went black. I called to have the phone return and they tell me that I might get the same phone meaning, I’m gonna get the same results so I give this company zero star stars and I still have not got a replacement phone
1. März 2026
Antwort von Gen Mobile
Hi Sharon, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 90-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
У вас чудовий звʼязок
У вас чудовий звʼязок. І ми дуже вдячні вам за вашу роботу. Компанія чудова , і допомогли нам з підключенням.
16. April 2026
Antwort von Gen Mobile
Hi Vasylyna, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
The phone doesn’t even work
1. April 2026
Antwort von Gen Mobile
Hi Susan, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 90-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
I was on the side of the freeway and my car broke down. I use Jen mobile to call the tow truck. It is reliable.
I was stuck on the side of the freeway and I had to call a tow truck. The service was reliable.
16. April 2026
Antwort von Gen Mobile
Hi Dina, thank you for your feedback! We're glad you're enjoying your experience with Gen Mobile. We're here to help anytime.
To be honest the phone won't stay…
To be honest the phone won't stay charged after 2hrs and is very slow
27. Februar 2026
Antwort von Gen Mobile
Hi Lori,
We are sorry to hear that you are experiencing issues with your device. The Lifeline phones that we offer at no charge are designed for basic functions such as calls, texts, and light internet browsing, but we understand that sometimes you require additional features. We also provide affordable upgrade options. Please give us a call so that an agent can help you find the best fit.
I applied for a free government phone…
I applied for a free government phone is supposed to get free minutes every month and just because I didn't use my phone on time and now have to pay $20 a month for a free government phone so I no longer wish to go with this company and I'm going to apply for another free government phone one that doesn't require to have prepaid services
7. April 2026
Antwort von Gen Mobile
Hi Talitha, I understand the concern regarding your service status. To keep the Lifeline benefit active, federal regulations require the phone to be used at least once every 30 days. If the service isn't used, the free benefit is removed and the line may be suspended. If your benefit was removed, you can purchase a prepaid plan or reapply to keep your line active.
My last customer service experience was good
My last customer service experience was okay I'm just waiting on my information to track the phone and the SIM card
11. April 2026
Antwort von Gen Mobile
Hi Freddie, we want to ensure our customers receive the best experience with our agents, please call our customer service team for order updates.
Because I can call anywhere and don't…
Because I can call anywhere and don't drop calls
15. April 2026
Antwort von Gen Mobile
Hi Sheila, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
Doing very well but need to offer …
Doing very well but need to offer more 5G smart phones which I need very much for my cellular phone needs
15. April 2026
Antwort von Gen Mobile
Hi Joshuaway, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
The service seems fine but the phone is…
The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would recommend paying the extra money for a better phone I just didn't have it the day I ordered.
14. April 2026
Antwort von Gen Mobile
Hi Adrian, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Antwort von Gen Mobile
Hi Sabrina, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
Antwort von Gen Mobile
Hi Richelle, we appreciate your review! Great to hear things are going smoothly. Don’t hesitate to reach out if needed.
So funktioniert Trustpilot
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