I don't like the fact that you give them all your personal info AND they take a picture of you just to tell you that you need to have a certain letter that of course would take some time to get just s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Some of the representatives do not speak good english. I had to repeat myself multiple times.
Unternehmen hat geantwortet
They were quick to send a new phone n activate my service im only having trouble getting the email to verify my email address to reconnect my service but otherwise everything else has been great for a... Mehr ansehen
Unternehmen hat geantwortet
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Unternehmen hat geantwortet
Unternehmensdetails
- Telekommunikationsanbieter
- auch in
- Geschäft für Mobiltelefonzubehör
- Mobilfunknetzbetreiber
- Mobiltelefongeschäft
Vom Unternehmen geschrieben
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktinformationen
PO Box 1187, 90249, Gardena, Vereinigte Staaten
- genmobile.com
3,2
Akzeptabel
395 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Gen Mobile
Hi there, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Antwort von Gen Mobile
Hey Mark, thanks for sharing your thoughts! We’re really happy to offer reliable and affordable wireless service. We truly appreciate your support and are glad to have you with Gen Mobile.
Antwort von Gen Mobile
Hi Savannah, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
El teléfono es muy malo
El teléfono es muy malo. A cada rato hay que ponerlo a cargar. Red ok.
1. Juni 2026
Antwort von Gen Mobile
Hi Demencio, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
I received my phone and it doesn't hold…
I received my phone and it doesn't hold a charge. I charge it and the battery died less than 2 hours please send me a new one that holds a charge
9. Juni 2026
Antwort von Gen Mobile
Hi Tina, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Service is great I just wish I had more…
Service is great I just wish I had more Internet when I'm not home. Cause I otherwise use the wifi.
18. Juni 2026
Antwort von Gen Mobile
Hello Ashley, thanks for the great review. We are glad you are enjoying the service.
If you are on our Lifeline plan, your data is covered by a government subsidy. If you need more data when you're on the go, you can easily upgrade to a plan with a higher limit for as low as $10 a month.
If you are a prepaid customer, you can also change your plan at any time. To explore your options, you can call us at 1-833-528-1380 (or dial 611 from your phone) or visit genmobile.com/plans.
I never received my phone
18. Juni 2026
Antwort von Gen Mobile
Hi Angela, We truly empathize with the difficulties you're facing regarding your phone not arriving. Please know that we are here to assist you and will gladly investigate this matter for you. Don't hesitate to reach out to us by dialing 1-833-528-1380 or chat with us through genmobile.com. We genuinely want to help you through this situation.
Antwort von Gen Mobile
Hi Carolyn, we truly empathize with your situation regarding the cancellation of your services. We genuinely want to assist you in any way possible. Please don't hesitate to reach out to us by dialing 1-833-528-1380 or chat with us through genmobile.com. We are here for you and would be glad to help.
Selling Bad defective phones, sorry customer service
My phone died. It won't come on it won't charge. I tried calling and texting customer service they gave me a run around. I need a replacement phone asap . Both lied to me saying that they were sending me a email with a pin number. I received no email from either of them. Sorry customer service. The customer service phone person, spoke English so badly and her words literally ran together so you can not understand what she is saying.
17. Juni 2026
Antwort von Gen Mobile
Hi Susan, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
I do not get very good reception in my…
I do not get very good reception in my apartment on this phone with this carrier.
5. Juni 2026
Antwort von Gen Mobile
Hi Lara, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Antwort von Gen Mobile
Hello Darryl, we truly appreciate your positive review. It warms our hearts to know that you are enjoying our services. If you ever find yourself in need of assistance, please don’t hesitate to reach out to us. We’re here for you.
Nice work
Thank you again Gen mobile for my phone free tex and 5G wifi truly amazing and thank you for your help
16. Juni 2026
Antwort von Gen Mobile
Hi Christopher, we truly appreciate your positive review. It warms our hearts to know that you are satisfied with our services. Please remember, if you ever need assistance, we are here for you and would be more than happy to help.
My New Hot Pepper phone
Well, the good folks at Gent
forgot to tell me what my
New phone number is and
They're really no help at all...
The Hot Pepper phone itself is
Compact fits easily into your
hand, and is easy to use! 4 stars
16. Juni 2026
Antwort von Gen Mobile
Hello Michael, we truly appreciate your positive review, and we sincerely apologize for the situation regarding your telephone number. Please don’t hesitate to reach out to us by dialing 611 from your phone or chatting with us at genmobile.com. We are more than happy to assist you with any information you may need.
It was fast easy and I got my phone and…
It was fast easy and I got my phone and it worked right away
16. Juni 2026
Antwort von Gen Mobile
Hello Austin, we truly appreciate your positive review. It warms our hearts to know that you are satisfied with our services. Please remember, if you ever need assistance, we are here for you and encourage you to reach out without hesitation.
I'm not having any issues
10. Juni 2026
Antwort von Gen Mobile
Hi Olivia, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Antwort von Gen Mobile
Hi Angelita, thanks for reaching out. The free phones provided with our Lifeline program are designed for essential use(calls, texts, and light browsing), and they may not have the storage to run all daily apps. To get a device that works better for you, you can upgrade to a low-cost smartphone through Gen Mobile or bring your own compatible phone to our service. Please call 611 or send us a DM, so we can walk you through these options.
Wireless service is so bad there are no…
Wireless service is so bad there are no service at all for few data
1. Juni 2026
Antwort von Gen Mobile
Hi Farida, we’re sorry you’re having this experience. Gen Mobile partners with one of America's Largest 5G networks to bring you premium service for less, though speeds can vary depending on location and device. If you’re running into issues, you can call 611 or chat with us at genmobile.com, so our team can help review coverage in your area.
The Internet slow the phone slow no…
The Internet slow the phone slow no hotspot boring phone
8. Juni 2026
Antwort von Gen Mobile
Hi Reva, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Antwort von Gen Mobile
Hi Theodis, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
I think nothing but great things about…
I think nothing but great things about this fine company. Thanks it’s been nice.
9. Juni 2026
Antwort von Gen Mobile
Hi there, thank you so much for the kind words! We truly appreciate you taking the time to share your experience, and we are glad to hear you've enjoyed our service. Thank you for being a part of the Gen Mobile family!
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