Their communication with client isint the best. I ordered a wuwa account off of them, the person sending me the account gave me the @gmail.com part but like nothing else. The passwords were there ye... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
To start with I had a bad experience with Genshin Account, as I purchased a Pokémon TCGP account that I could t access. Upon getting in touch with costumer service, I got an email from the owner him... Mehr ansehen
I’ve been purchasing from this website for a while, I like it. However i feel like you should post and let others know when things get sold out, although you gave me a really good deal by offering mor... Mehr ansehen
I was a little worried because I didn't get any notification after 10 hours but I got the account a few hours later, and it's a very good account honestly, rich in resources. And the characters I've g... Mehr ansehen
3,6
Akzeptabel
1001 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 60 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
good good good
31. Jänner 2026
Expectacular experience
31. Jänner 2026
Can’t even get the code to get on my…
Can’t even get the code to get on my account, try to contact support a week ago and haven’t get a reply, so I don’t recommend
31. Jänner 2026
Antwort von Genshin Account
Hello Ronald, thank you for your review. Every account is checked before it is delivered. Login and email verification steps are a normal part of taking over an account, and when one cannot be completed, our support team resolves it or replaces the account. Please do not change the account's email, password or recovery details in the meantime, as that can make access impossible to restore.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Deliver the product within hours 10/10
31. Jänner 2026
man these scammer sell me an account…
man these scammer sell me an account $40 then they pull back account without 1 day. I have evidence and everything please do not buy from this site. They are scammer. Can not submit screenshot on this review. Man not even one day and lose the account.
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hello Tom, thank you for your review. Every account is checked before it is delivered. Login and email verification steps are a normal part of taking over an account, and when one cannot be completed, our support team resolves it or replaces the account. Please do not change the account's email, password or recovery details in the meantime, as that can make access impossible to restore.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
amazing website!!
i got my order after waiting for a few hrs, and it was exactly what i wanted!!! i've purchased from this site over 7 times and i havent had any issues ! if ur looking to buy a reroll then this is absolutely the website 4 u
31. Dezember 2025
Amazing products
31. Dezember 2025
Absolutely a waste of money
Absolutely a waste of money! I received the email but the account didn’t exist. Then when I went to sent them an email to complain they never responded! So I basically wasted my money on an account that doesn’t exist. I’m completely upset and disappointed!
31. Dezember 2025
Antwort von Genshin Account
Hello Emma, thank you for your review. Every account is checked before it is delivered. Login and email verification steps are a normal part of taking over an account, and when one cannot be completed, our support team resolves it or replaces the account. Please do not change the account's email, password or recovery details in the meantime, as that can make access impossible to restore.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Trustworthy
I was a little worried because I didn't get any notification after 10 hours but I got the account a few hours later, and it's a very good account honestly, rich in resources. And the characters I've got beside Xiao are good as well
31. Dezember 2025
They promised 10% off for a review but…
They promised 10% off for a review but never sent the 10% discount
31. Dezember 2025
Account issue
My overall experience with this game account website was very positive. The account details were clearly described and fully matched what I received, with no discrepancies. The transaction process was smooth, and delivery was very fast. Customer service also responded promptly and helped resolve any questions quickly.
The account quality has been stable, with no login issues or unusual activity. For players who want to save time and jump straight into the game, this is definitely a convenient option.
Overall, it was a satisfying purchase experience, and I would consider using this service again in the future.
30. Dezember 2025
Antwort von Genshin Account
Hello Am, thank you for your review. Every account is checked before it is delivered. Login and email verification steps are a normal part of taking over an account, and when one cannot be completed, our support team resolves it or replaces the account. Please do not change the account's email, password or recovery details in the meantime, as that can make access impossible to restore.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
I bought the 2$ account and I didn’t…
I bought the 2$ account and I didn’t even get the transfer code what a scam
31. Dezember 2025
Antwort von Genshin Account
Hello Lachlan, thank you for your review. Orders are delivered to the email address entered at checkout, most within minutes and all within 24 hours of payment confirmation. The delivery email comes from a different address than your order confirmation, so it is sometimes filtered into spam or promotions. Your order page shows the status: Fulfilled means the account has been sent, Unfulfilled means it is still in the queue.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Received Wrong Account at first but was quickly resolved
Merchant reached out and was able to assist in the situation. They were very fast and accommodating, definitely would recommend.
Thank you!
30. Dezember 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.