Their communication with client isint the best. I ordered a wuwa account off of them, the person sending me the account gave me the @gmail.com part but like nothing else. The passwords were there ye... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
To start with I had a bad experience with Genshin Account, as I purchased a Pokémon TCGP account that I could t access. Upon getting in touch with costumer service, I got an email from the owner him... Mehr ansehen
I’ve been purchasing from this website for a while, I like it. However i feel like you should post and let others know when things get sold out, although you gave me a really good deal by offering mor... Mehr ansehen
I was a little worried because I didn't get any notification after 10 hours but I got the account a few hours later, and it's a very good account honestly, rich in resources. And the characters I've g... Mehr ansehen
3,6
Akzeptabel
1001 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 60 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Terrible
Bad, “refunded” (they just took my money and did not refund) my order and never sent my money back. Do not purchase from here.
30. Dezember 2025
Antwort von Genshin Account
Hello, thank you for your review. When a refund is issued, the funds go back to the original payment method and can take 5 to 10 business days to appear, depending on your bank or card provider. If it has not appeared after that period, we will trace the payment.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Antwort von Genshin Account
Hello Luz, thank you for your review. Resource amounts on our listings are minimums, and the screenshots are examples; the exact total varies from account to account. An account with less than the stated minimum is a mismatch and is corrected. An account above the stated minimum matches its listing.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Bittersweet
I bought two accounts with them, one was excellent, the other was COMPLETE TRASH. They take weeks to reply to emails, but I would definitely recommend them.
29. Dezember 2025
Never received account
I brought two accounts. One i received and the other they said they fulfilled but i never received the account information. I emailed customer service and I have gotten no response.
31. Dezember 2025
Antwort von Genshin Account
Hello nelly, thank you for your review. Orders are delivered to the email address entered at checkout, most within minutes and all within 24 hours of payment confirmation. The delivery email comes from a different address than your order confirmation, so it is sometimes filtered into spam or promotions. Your order page shows the status: Fulfilled means the account has been sent, Unfulfilled means it is still in the queue.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Nice
Very nice website for looking a starter account.. it's delivered fast..
30. Dezember 2025
Bewertung ohne vorherige Einladung
Scam - Product not as described and used by someone else
I purchased a Wuthering Waves account with 59k+ currency, but received one with only 25k. Moreover, the account was already used by another person before my purchase (as seen in the history). Support does not respond to requests for a refund . Stay away, this site is a scam! Order #299754
28. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hello шиндес, thank you for your review. Every account is checked before it is delivered. Login and email verification steps are a normal part of taking over an account, and when one cannot be completed, our support team resolves it or replaces the account. Please do not change the account's email, password or recovery details in the meantime, as that can make access impossible to restore.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
I RECOMMEND THIS SITE
This was an amazing purchase will be buying from this site next time
19. Oktober 2025
My luck was abysmal so 1 star
15. Oktober 2025
Antwort von Genshin Account
Hello Justin, thank you for your review. Pull results in the game are random and are not something any seller controls. What we guarantee is that the account matches its listing at delivery, with the characters and resources stated. If anything on the account differed from the listing, we will look into it.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Disappointing
I bought a pjsk account, it was delivered fast, but the information was very vague and wasn't an actual transfer ID supported by PJSK. Rather it was a email, and I tried many ways to log into this and nothing worked. I emailed the company TWICE about this and still no response. The last pervious times I had an inconvenience, the costumer service was terrible and would hardly respond to me after 2 weeks.
30. November 2025
Antwort von Genshin Account
Hello Athena, thank you for your review. Every account is checked before it is delivered. Login and email verification steps are a normal part of taking over an account, and when one cannot be completed, our support team resolves it or replaces the account. Please do not change the account's email, password or recovery details in the meantime, as that can make access impossible to restore.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Trustworthy and worth giving a shot!
Will definitely be coming back! Fast shipping and communication!
28. November 2025
Resolved
When I got the account the process was confusing and I wasn’t able to get into it. But the company has emailed me back and we are sorting the account process, very apologetic and nice. I am grateful for their cooperation.
30. November 2025
didn't have what I bought so I had to…
didn't have what I bought so I had to agree to get something of the same value because when I asked for refund they went radio silent for 24 hours and thats after I waited the first 24 hours on my item
30. November 2025
Antwort von Genshin Account
Hello Sebastian, thank you for your review. Each listing states the server, platform and contents of the account, and an account that does not match the listing that was ordered is corrected or replaced. Please note that reviews are sometimes posted on a different product page than the one that was actually ordered, which is why we can only work from the order number.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Great product received quickly
17. Oktober 2025
took long till i got my account
took long till i got my account
+
took long till they respond to my support email.
19. November 2025
Bewertung ohne vorherige Einladung
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