Their communication with client isint the best. I ordered a wuwa account off of them, the person sending me the account gave me the @gmail.com part but like nothing else. The passwords were there ye... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
To start with I had a bad experience with Genshin Account, as I purchased a Pokémon TCGP account that I could t access. Upon getting in touch with costumer service, I got an email from the owner him... Mehr ansehen
I’ve been purchasing from this website for a while, I like it. However i feel like you should post and let others know when things get sold out, although you gave me a really good deal by offering mor... Mehr ansehen
I was a little worried because I didn't get any notification after 10 hours but I got the account a few hours later, and it's a very good account honestly, rich in resources. And the characters I've g... Mehr ansehen
3,6
Akzeptabel
1001 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 60 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
thought I was buying from the right…
thought I was buying from the right store it turns out I was terribly wrong
They gave me account with an active players and not responding to emails until they respond to one of my emails that are not related to the issue dont recommend this store
27. Oktober 2025
Antwort von Genshin Account
Hello Leon, thank you for your review. All support is handled by email and every message sent to the correct address receives a reply within 24 hours. Messages sent through other channels, to other addresses, or without an order number cannot be matched to an order and may not be answered.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
horrible account and service
I was told that the account I wanted was out of sale after I bought it? This was something they could have put on their website which left me with no choice but to pick a different unwanted account since I couldn’t get a refund. The account has an extremely high adventure rank with horribly weak characters so its completely unplayable. Not only did I not get what I want, but I got something else that was even worse. They also took forever to respond which I somewhat understand but is still really irritating.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hello Nevada, thank you for your review. Each listing states the server, platform and contents of the account, and an account that does not match the listing that was ordered is corrected or replaced. Please note that reviews are sometimes posted on a different product page than the one that was actually ordered, which is why we can only work from the order number.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Fast delivery
11. Oktober 2025
Lo fácil que es adquirir una cuenta de…
Lo fácil que es adquirir una cuenta de DBl :)
15. Oktober 2025
THEY GAVE ME THE WRONG ACCOUNT AND…
THEY GAVE ME THE WRONG ACCOUNT AND SUPPORT NEVER CONTACTED ME
12. Oktober 2025
Antwort von Genshin Account
Hello kalel, thank you for your review. Each listing states the server, platform and contents of the account, and an account that does not match the listing that was ordered is corrected or replaced. Please note that reviews are sometimes posted on a different product page than the one that was actually ordered, which is why we can only work from the order number.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
the account was better that expected.
25. Oktober 2025
Great on time
31. Oktober 2025
Fast and efficient
23. Oktober 2025
For first time here I have been scamed…
For first time here I have been scamed and nobody answer on chat or mail, what changed in this web? You are not serious anymore? They don’t even answer Money lost
31. Oktober 2025
Antwort von Genshin Account
Hello Oscar, thank you for your review. All support is handled by email and every message sent to the correct address receives a reply within 24 hours. Messages sent through other channels, to other addresses, or without an order number cannot be matched to an order and may not be answered.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
89/70
If I could rate this 89 out of 70, I would—because that’s exactly how much this account exceeds expectations. Flawless, ready, and utterly satisfying. Honestly, it feels like someone’s been taking care of it just for me.
28. Oktober 2025
Super great
30. Oktober 2025
Excelente servicio y muy rapido
29. Oktober 2025
Recommended
Payment was easy with no issues at all,
the accounts were sent and ready to use almost instantly 👍
29. Oktober 2025
The first account i got was perfect the…
The first account i got was perfect the second one that got delivered on october 29 wasnt linked to pokemon pocket it was linked to a different game. Update the reached out to me and will provide an account, it took longer than expected but they reached out
28. Oktober 2025
I good everything…
It took some time but I got everything I was suppose to and a little extra
27. Oktober 2025
It was perfect
21. Oktober 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.