Cellu Bewertungen 125

TrustScore 2.5 von 5

2,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I have only just started my first jar but it smells and feels different to other creams I’ve tried and my skin does feel better I have not subscribed but if it does work I’ll order again

Bewertet mit 1 von 5 Sternen

I bought creepy skin cream to try on 3 tubs for price of 2 introductory offer. Do not like the smell or the feel of it. Within 3 weeks I get notification that they are charging me for another 3 tubs.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Terrible service. Wish I'd read reviews before purchasing. Customer service will lead you around in circles to ensure you never get a refund. Please avoid this company. I'm now having to go through... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

What I love about about this cream - absorbs nicely, not greasy, my skin stays hydrated and so soft. As for the firming, I have used 2 jars already and haven’t noticed a firming difference in my crepy... Mehr ansehen

Unternehmensdetails

  1. Kosmetikbedarf

Vom Unternehmen geschrieben

Experience visibly firmer, smoother, younger-looking skin with every application.


Kontaktinformationen

2,5

Mangelhaft

TrustScore 2.5 von 5

125 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 44 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

I have tried several creams for crepe…

I have tried several creams for crepe skin. I’m 56 with generally good skin. This product is the first that I’ve actually noticed a difference in my skin. My arms look incredible!
I’ve only been using for 4 days. Seems hard to believe, but I’m extremely impressed!

19. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Damaged, smelly and ghosted!

My product arrived damaged and it smelt disgusting like it had gone off. The seals were broken and the cream had gone a dark brown in the lid. I contacted Cellu who actually responded very quickly. I provided photos of the damage and I was advised that 2 new containers were on their way. That was weeks ago and I have had no further contact, not received the replacement cream or a refund. I dont want this product I just want my money back

28. Jänner 2026
Bewertung ohne vorherige Einladung
Cellu-Logo

Antwort von Cellu

Hi Tasha,

We’re very sorry to hear about your experience, and we sincerely apologize for the condition your product arrived in as well as the lack of follow-up, this is not the level of service we aim to provide.

We’d really like to make this right for you. Unfortunately, we’re unable to locate your account using your Trustpilot name. Could you please reach out to us directly with your order number or the email address used for the purchase?

Once we have those details, we’ll be more than happy to check the status of the replacement and assist you further.

Thank you for bringing this to our attention, and we hope to resolve this for you as soon as possible.

Best regards,
Cellu

Bewertet mit 1 von 5 Sternen

Terrible service

Terrible service. Wish I'd read reviews before purchasing. Customer service will lead you around in circles to ensure you never get a refund.
Please avoid this company.
I'm now having to go through my bank to claim my money back from these fraudsters.

4. März 2026
Bewertung ohne vorherige Einladung
Cellu-Logo

Antwort von Cellu

Hi,

We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. This is certainly not the impression or level of service we want any of our customers to have.

We sincerely apologize if you felt misled or unsupported during the process. That is never our intention, and we take your concerns very seriously.

We’ve sent you an email so we can look into your case in detail and work toward a proper resolution as quickly as possible. Please check your inbox (and spam folder just in case), and we’ll be here to assist you every step of the way.

Thank you for bringing this to our attention, and we truly hope to resolve this for you.

Best regards,
Cellu

Bewertet mit 1 von 5 Sternen

Still haven’t received the product and…

Still haven’t received the product and it’s been 3 weeks since I ordered it???

16. März 2026
Bewertung ohne vorherige Einladung
Cellu-Logo

Antwort von Cellu

Hi there,

We’re very sorry to hear that you still haven’t received your order, and we completely understand how frustrating that must be.

We’d be happy to check the status of your shipment and assist you further. However, we’re unable to locate your account using your Trustpilot name. Could you please reach out to us directly with your order number or the email address used for your purchase?

Once we have those details, we’ll look into this right away and provide you with an update.

Thank you for your patience, and we look forward to resolving this for you.

Best regards,
Cellu

Bewertet mit 1 von 5 Sternen

Further to my last complaint about this…

Further to my last complaint about this company, I cancelled my debit card so no further charges could be made unfortunately that doesn’t always work as this company has taken another payment from my new card of $53.98, I have been in contact with my bank and the new card has also been cancelled, my bank informed me if you have a dispute with an online purchase contact the bank as cancellation of your card won’t stop the company from taking further payments. I did contact Cellu (Zezza - Customer Support) (InBlair) to stop any further transactions and clearly that doesn’t work so please be aware
,

14. März 2026
Bewertung ohne vorherige Einladung
Cellu-Logo

Antwort von Cellu

Hi Pam,

We’re truly sorry for the inconvenience and frustration this situation has caused you. We completely understand how concerning unexpected charges can be, and we sincerely apologize for your experience.

Upon reviewing your case, we can confirm that your account has now been fully refunded and no further charges will be made. Please allow a few business days for the refund to reflect in your account, depending on your bank’s processing time.

We also want to reassure you that your subscription has been cancelled, and this matter has been addressed to prevent any future transactions.

Thank you for bringing this to our attention, and again, we deeply apologize for the trouble caused.

Best regards,
Cellu

Bewertet mit 2 von 5 Sternen

STEER CLEAR

STEER CLEAR!
They offer a 60 day risk free trial-
Better skin or your money back.
To get your money back is NOT easy. Emails can go on for a few days. First, they will offer a 20% refund for you to keep product. After that, it goes up to a 50% refund. They then tell you, the return has to be sent to an international address. None of this is mentioned before purchasing.

27. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I wish I could give this product a…

I wish I could give this product a zero! It doesn’t work any better than the great moisturizer I had been using. AND even though I was very careful NOT to enroll in a continuous shipment, they keep shipping this horrible product. It is a scam directed at women who are older. Don’t buy it!!!!!

20. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing Hydration that Lasts!

Right from the start, my skin was hydrated and very smooth with CELLU. The MOST incredible thing is it stays hydrated! I have dry skin and occasional eczema. I’m surprised when I see my perfectly moisturized skin 24 hours later. I’ve been using it for a week and will have to wait to see if it works for crepey areas.

11. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This company is really bad.

This company is really bad.
The cream is basic with nothing special added it dose not work.
They will not cancel your subscription so you need to delete your card from the system or block them.
The price is disgusting, and my items came months after ordered and I kept having to pay, but I was able to shut that card down.
I only wanted to try the product not pay $145 a month for supermarket grade $5 cream.
They then sent an empty box in two parcel bags? Why? This company needs to be assessed and shut down.
It's false in all ways, it's advertising is fake, it's product is bad, service is bad, and they take money without asking.
And provide no way to get out of a contract when the 60 days free, they lock you in and you can't cancel!
Do not trust this product!

2. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Be careful what you ask for - order

I advise people to be very very careful when they order this. Cellu do not wait to see if you like it enough to re-order, there is a link somewhere on the order that you tick so you a buying a 'subscription' and not placing a one off order. No matter what you buy you want to be able to see if it works for you before you re-order. This link is a scam. I did not tick 'subscription' and after countless emails must log in to unsubscribe. They will not cancel your order unless you actually find the link and do it yourself. I can now see why I am not seeing results in the product. It is just not good enough to re-order again - or else they would not be scamming you with their order site,

7. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Crepey skin cream

So far I have used one tub of cream and at first I thought this is doing nothing. But when I apply it on damp skin it seems to be working so yes I still have crepey skin on my arms but it’s improving as long as it is used constantly on damp skin.

4. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

DO NOT USE SCAM

I placed my order on 14th January and have still not received it. Despite multiple attempts to contact the company and request a refund, I have been repeatedly ignored or given vague responses. Based on my experience, DO NOT USE THIS COMPANY IT’S A SCAM.

26. Februar 2026
Bewertung ohne vorherige Einladung
Cellu-Logo

Antwort von Cellu

Hi Lindsey,

We’re truly sorry to read about your experience, and we completely understand how frustrating this must feel. Waiting this long for an order and not feeling properly supported is absolutely not the experience we want any of our customers to have.

Please accept our sincere apologies for the delay and for any frustration caused by our previous communication. That is never our intention.

We have sent you an email directly regarding your concern so we can properly review your order details and resolve this as quickly as possible. Kindly check your inbox (and spam/junk folder just in case), and reply to us there so we can prioritize your case immediately.

We genuinely value every customer and take feedback very seriously. We are committed to resolving this for you and making things right.

Thank you for bringing this to our attention, and we hope to hear from you soon.

Warm regards,
Cellu

Bewertet mit 1 von 5 Sternen

SCAM ALERT- appalling company

***SCAM ALERT****I’m really disappointed with my experience with Cellu. I received a batch of five Crepey Skin Repair Cream jars that smelled awful and were clearly faulty. I sent photos and followed up several times initially was told they were shipping replacements straight away but two weeks later i still hadn’t received a shipment notice. I followed up multiple times and only got generic, copy‑paste replies.
After weeks of delays, I was told my complaint was under review and would be updated within 24 hours—nothing since. I’ve asked for a refund, but the lack of genuine support and accountability has been extremely frustrating. I used to love this product, but this experience has completely changed my opinion.

Edit: I was promised a refund which of course never eventuated, when followed up they had decided I would have to return the product for refund! Stay away from this company!

10. Februar 2026
Bewertung ohne vorherige Einladung

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