Cellu Bewertungen 125

Antwort von Cellu

23. Dez. 2025

Hi Vania,

We’re truly sorry to hear how upsetting this experience has been for you. We understand how frustrating it can feel when things don’t go as expected, and we sincerely regret any stress or confusion this may have caused.

We want to reassure you that we have already reached out to you via email and have successfully canceled your subscription. There is no active subscription remaining on your account.

Please know that it was never our intention to make this process difficult. We aim to be transparent and accessible at all times, and we’re sorry if this wasn’t reflected in your experience.

If you have any remaining concerns or need further assistance, we kindly ask that you reply directly to our previous email. We’re more than willing to help and ensure everything is fully resolved to your satisfaction.

Thank you for bringing this to our attention, and again, we apologize for the inconvenience caused.

Warm regards,
Cellu

Antwort von Cellu

19. Dez. 2025

Hi Lourdes,

Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment this situation has caused you. We completely understand how upsetting it is to wait for an order that never arrived, especially after reaching out multiple times.

We would like to clarify that we have already sent you a direct message confirming that a full refund has been processed to your original payment method. Depending on your bank, it may take a few business days for the amount to appear on your statement.

We truly regret the delays and the repeated updates you received while your case was under review. This is not the experience we want any of our customers to have, and we are taking your feedback seriously to improve both our communication and delivery processes.

If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’ll be more than happy to help.

Warm regards,
Cellu

Antwort von Cellu

16. Dez. 2025

Hi,

Thank you for taking the time to share your experience, and we’re truly sorry to hear that the product didn’t meet your expectations. We understand how disappointing it is when a skincare product doesn’t deliver the nourishment or results you were hoping for, especially after using it consistently.

Our formula is designed to absorb quickly and work gradually, which can sometimes feel lighter on the skin, and results may vary depending on individual skin type and condition. That said, we fully respect your experience and sincerely apologize for the frustration this has caused.

We want to make this right and support you further. Please reach out to us directly with your order details, or reply to the email we’ve sent, and we’ll be happy to assist you with your refund request.

Thank you again for your honest feedback it truly helps us improve.

Warm regards,
Cellu

Antwort von Cellu

9. Dez. 2025

Hi Alexander,

Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration and inconvenience you’ve encountered. This is absolutely not the kind of experience we want any of our customers to have.

I completely understand how upsetting it must be to feel that your concerns weren’t properly acknowledged, especially after explaining that the product was unopened. You should never be left feeling unheard or unsupported, and I sincerely apologize for the misunderstanding and the back-and-forth you’ve had to go through.

Regarding the return information you received, I’m very sorry for the confusion this caused. We want to ensure that all customers are given clear and fair return options, and we would never want you to face shipping costs that exceed the value of your order.

To help resolve this as quickly as possible, could you please share your order number or reach out to us directly with your details? This will allow us to look deeper into your case and make sure we provide the correct solution for you.

Our goal is always to be transparent and to support our customers in the best way we can. We truly appreciate you bringing this to our attention, and we’re here to help make things right.

Warm regards,
Cellu

Antwort von Cellu

8. Dez. 2025

Hi Angie,

Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration this situation caused. I completely understand how concerning it can feel to see a subscription activated when that wasn’t your intention.

I’d like to reassure you that during checkout there is always an option to select a one-time purchase instead of a subscription, and a subscription is never added unless it’s chosen at that step. Still, I fully understand that this may have been missed, and I’m very sorry for the confusion and inconvenience.

I’ve personally checked your account and can confirm that your subscription has been successfully cancelled, and your order has now also been cancelled exactly as you requested. No further charges will be taken.

We aim to provide a smooth and transparent customer experience, so we truly appreciate you bringing this to our attention. If you ever need any help in the future, please don’t hesitate to contact us we’re always here and happy to assist.

Warm regards,
Cellu

Antwort von Cellu

7. Dez. 2025

Hi Marci,

Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that the product didn’t meet your expectations. We never want any customer to feel disappointed, and we genuinely appreciate your honest feedback.

We’d love to understand more about the concerns you were hoping to address so we can better assist you and see what we can do to help. When you have a moment, please reach out to us at info@getcellu.com or reply with a bit more detail so our team can support you directly.

Your satisfaction matters to us, and we’re here to make things right in any way we can.

Warmly,
Cellu

Antwort von Cellu

2. Dez. 2025

Hi Bridget,

I’m truly sorry for the frustration this delay has caused. I completely understand how disappointing it is to wait past the estimated delivery window.

I’ve checked your tracking, and your parcel is still in transit and currently in Aramex’s care, with the latest update showing it has arrived at their depot on 01-12-2025 at 03:13. This means it’s still moving through their network and has not been lost.

We’re closely monitoring your shipment and will continue to follow up with the carrier until it’s safely delivered to you. Thank you so much for your patience. We genuinely appreciate it, and we’re here for you every step of the way.

Truly yours,
Cellu