Cellu Bewertungen 125

TrustScore 2.5 von 5

2,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I have only just started my first jar but it smells and feels different to other creams I’ve tried and my skin does feel better I have not subscribed but if it does work I’ll order again

Bewertet mit 1 von 5 Sternen

I bought creepy skin cream to try on 3 tubs for price of 2 introductory offer. Do not like the smell or the feel of it. Within 3 weeks I get notification that they are charging me for another 3 tubs.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Terrible service. Wish I'd read reviews before purchasing. Customer service will lead you around in circles to ensure you never get a refund. Please avoid this company. I'm now having to go through... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

What I love about about this cream - absorbs nicely, not greasy, my skin stays hydrated and so soft. As for the firming, I have used 2 jars already and haven’t noticed a firming difference in my crepy... Mehr ansehen

Unternehmensdetails

  1. Kosmetikbedarf

Vom Unternehmen geschrieben

Experience visibly firmer, smoother, younger-looking skin with every application.


Kontaktinformationen

2,5

Mangelhaft

TrustScore 2.5 von 5

125 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 44 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

FRAUD SCAM BE AWARE

FRAUD SCAM BE AWARE
You will get signed up for a monthly subscription without your consent which is fraud.
I will be in touch with the Financial Ombudsman again tomorrow as this is the SAME company called Lymphoria and this is the 2nd time this has happened to me in a matter of weeks!!

22. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Do not order this product

Do not order this product. You will be caught in a never ending repeat cycle. It would be ok if it worked but i ended up with blisters and peeling skin.
Ì am still trying to return the second lot sent to me and i fear another is on the way despite me cancelling after the first order. Responses are sent by AI machine

19. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Do not buy this product

Do not buy this product. First, it doesn’t work. Second, it smells bad - some people might like the smell, but I thought it was awful. Third, it takes a very long time to get to you. Fourth, it is advertised as “risk free,” but it’s not. I tried to return it within the “risk free” period and found that the seller is in China, and shipping exceeded the purchase price by about 100% - so, not worth returning. Cellu says they’ll refund your purchase if you return the product to them, but they don’t pay for return shipping. Instead they offer you a 30% refund on the amount you spent. DO NOT BUY THIS PRODUCT.

5. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Cellu …

I believe I do see a slight difference in my skin. My arms look better so I am starting to use it on my legs. Will continue to see if this really works. Hoping it does so I can justify the cost.

4. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

It does work for me

Product arrived very quickly. Started using twice a day and have noticed slight improvement within first week and feel confident it will keep improving. Easily absorbed cream and I’m looking forward to my skin to continue to improve.

23. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This cream is a scam

This cream is a scam, you get charged 2 pots for 58$ in the US and in the uk the cream is £12 for one pot.
I have unsubscribed but guess what 2 other pots of the awful cream have arrived, getting my bank to insure this does not happen again.
I do NOT WANT ANY MORE OF THIS HORRIBLE CREAM.

29. Jänner 2026
Bewertung ohne vorherige Einladung
Cellu-Logo

Antwort von Cellu

Hello,

We’re very sorry to hear about your experience, and we truly understand how upsetting and frustrating this situation must be. Please accept our sincere apologies for the inconvenience caused by the unexpected charges and additional deliveries.

This is certainly not the experience we want for our customers, and we take your concerns seriously. We would really like the opportunity to review your subscription, ensure it is fully cancelled, and assist you with a proper resolution.

To help us look into this as quickly as possible, please contact us directly at info@getcellu.com and include the email address used for your order along with any order details you may have. Our support team will prioritize your case and assist you accordingly.

Again, we’re very sorry for the frustration this has caused. Thank you for bringing this to our attention, and we hope to resolve this for you promptly.

Kind regards,Cellu

Bewertet mit 1 von 5 Sternen

Complete scam

As others have noted, I too fell for the scam. Repeat ordering is not mentioned at checkout so please read the small print. I now have 6 tubs of the cream. Absolutely no difference to my skin texture at all. They say that they will refund if you don't see a difference after three weeks! Is it worth paying the postage back to China and then not receiving a refund. Please please please do not fall for all these fraudulent scams playing on the insecurities of older ladies

19. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Don't buy anything here!

Total scam. Very agressive and repetitive communication. After a few emails I got a link to cancel the subscription....which I never new I had signed up for. The subscription was automatically applied without clear and transparant disclosure.

26. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Total Scam

Like many other people providing reviews here, I have been scammed by this company. Presumably the purchase is set by default to a repeating subscription, which is effectively invisible when you purchase. Instead of buying the product once, you buy it repeatedly every 4 weeks. It so far has proved impossible to cancel. Best bet is to go to your bank and try to cancel all payments. With luck, they may no longer accept payments to these scammers. Worse case scenario: cancel your card.

22. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I really like this cream.

I really like this cream. I am using it all over my body and have definitely noticed an improvement. I am age 66 and the skin on my arms was getting crepy. It feels and looks much firmer. I have been using Cellu for about 5 or 6 months so it isn't immediate but give it time . I also use it on my face and my skin is firmer . It has been commented on. The company were great when I had a query with them and replied quickly.

10. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Avoid this comany and their products

On the date of writing this review, 8th Jan 2026, I have been waiting nearly 5 weeks for my 2nd delivery. No tracking data is available - numerous requests for a refund or redelivery merely elicit empty promises of a future update from their logistics team. In the meantime any benefits (?) achieved from using my first delivery have been lost.

8. Jänner 2026
Bewertung ohne vorherige Einladung
Cellu-Logo

Antwort von Cellu

Hello Susan,

Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and inconvenience this has caused you. This is certainly not the experience we want any of our customers to have.

We genuinely want to help resolve this for you. However, at the moment, we’re unable to locate an account or order under the details provided in this review, which makes it difficult for us to investigate the delivery status, tracking, or refund properly.

We sincerely apologize for the delay, lack of tracking updates, and the impact this has had on you. Please reach out to us directly at info@getcellu.com
with your order number or the email used at checkout, our team will prioritise assisting you as quickly as possible.

Again, we’re very sorry for the inconvenience and appreciate the opportunity to look into this further and make things right.

Best regards,
Cellu

Bewertet mit 1 von 5 Sternen

I have been signed up for a…

I have been signed up for a subscription that I did not request. Avoid at all costs. This is yet another scam.
I have tried to get them to cancel but with no result as yet.

4. Jänner 2026
Bewertung ohne vorherige Einladung
Cellu-Logo

Antwort von Cellu

Hi Christine,

We’re very sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is certainly not the experience we want for our customers, and we would like to resolve this issue as quickly as possible.

At the moment, we’re unable to locate your account based on the information provided in the review. To assist you further, could you please share your order number or the email address used at checkout?

Please reach out to us directly at info@getcellu.com
, and our support team will prioritize your case and ensure everything is sorted promptly.

Thank you for bringing this to our attention.

Warm regards,
Cellu

Bewertet mit 4 von 5 Sternen

Great customer service

I'm updating my review of Cellu because of their really efficient customer service. The product itself is no good for me because I really don't like the smell. Cellu have been very quick to contact me and ask what the problem is. When I said I can't use the cream because of the smell, and didn't want to return it because of the prohibitive cost, they offered to refund my money. I agreed, and it is back in my bank after just 2 days. I'm very happy with their service, and really wish I could try the product to see if it is as good as they claim. The smell might not be off putting to others - we all have a different reaction to odours!

29. Dezember 2025
Bewertung ohne vorherige Einladung
Cellu-Logo

Antwort von Cellu

Hi,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that the scent of the product wasn’t to your liking we understand that fragrance preferences can be very personal.

We appreciate your comments about the ingredients and the texture of the cream, and we regret that the scent affected your overall experience. We’ve also sent you an email previously to follow up and see how we can assist further.

Please know that we take your feedback seriously and have shared it with our product team for review.

Thank you again for reaching out.

Kind regards,
Cellu

Bewertet mit 3 von 5 Sternen

Moisturizing

I find the cream moisturizing and absorbs well but no sign of firmness. Smell is pleasant.
Shame really.

29. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

WARNING to potential customers ⚠️

WARNING to potential customers ⚠️

This company signs people up for recurring subscriptions but provides NO clear way to cancel.
There is no “cancel subscription” option in the account — only email unsubscribe, which does not stop charges.

I contacted support multiple times — no response.
To stop further charges, I was forced to block my bank card through my bank.

This is misleading and unethical business practice.
The cream itself did absolutely nothing.

Think twice before ordering.

28. Dezember 2025
Bewertung ohne vorherige Einladung
Cellu-Logo

Antwort von Cellu

Hi,

Thank you for sharing your experience, and we’re truly sorry for the frustration and inconvenience this caused. We completely understand how upsetting it can be to feel stuck with a subscription and not get the clarity you expected.

After reviewing your account, we can confirm that the subscription has been successfully cancelled, and there will be no further charges moving forward. We’ve also sent you an email confirming the cancellation and offering further assistance.

We sincerely apologize for any confusion around the cancellation process and for the delays you experienced when trying to reach us. Your feedback is extremely important and helps us identify where we need to improve, especially in making subscription management clearer and more accessible.

If you’re open to it, we’d appreciate the opportunity to assist you further via email and address any remaining concerns.

Thank you for taking the time to raise this, and again, we’re sorry for the inconvenience.

Best regards,
Cellu

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr