Shahed was nothing less than amazing. Managed to walk me through resetting my ps5 and reconnecting it to a LAN cable, despite multiple issues. My previous experience with Glide was negative as there w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a problem with my apartment Wi-Fi and it was not working. Shahed helped me and did a great job. The issue was solved immediately. I really appreciate the excellent support and quick assistance.
Had a call with Shahed about a WiFi problem with my Xbox and other devices. He was excellent at helping me resolve the issue and even helped me understand about the difference between wired and wirele... Mehr ansehen
Unternehmen hat geantwortet
Completely trash experience with the wifi. The latency spikes every other day completely impossible to stream or play anything. Dont live anywhere providing this trash internet service
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
Kontaktinformationen
Alpha Tower, Suffolk Street Queensway, B1 1TT, Birmingham, Vereinigtes Königreich
- 0333 666 5555
- glide@glide.co.uk
- glide.co.uk
4,5
Hervorragend
9621 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent!
The service was quick and my operator was very attentive and friendly. It was done professionally and astutely towards any other problems that may arise. The company clearly prioritises customer satisfaction!
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
We are so pleased that your issue has been resoled!
I will pass this onto the team.
Kind regards,
Holly @ Glide
Glide has always been reliable for me
Glide has always been reliable for me. I think there was only one or two periods last year where the wifi was down for a couple hours. Otherwise reliable and fast wifi. I had an issue with the location i was accessing the wifi from and a wonderful person from the live chat team called Molly helped to fix my issue incredibly fast!
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for taking the time to send us your feedback.
We are so pleased that your experience has been such a good one with us!
I will make sure to pass this onto Molly.
Kind regards,
Holly @ Glide
Connecting speaker to WiFi
Was trying to connect my google mini speaker to the glide WiFi but was unable to do so on my own. Naz was very patient and was helpful in explaining what to do, we tried multiple different ways and in the end it connected. Thank you so much for your help- brilliant customer service
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
We are pleased to see that your issue has now been resolved and you experienced such great customer service!
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
I spoke to Naz this afternoon and he…
I spoke to Naz this afternoon and he was so patient and went above and beyond to help me very good customer service- Uni student in birms onyx
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your review.
We are so pleased to see that your issue is sorted!
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
35£ a month for an internet service…
35£ a month for an internet service with monthly interuptions. Worst part is they monopolise areas and building blocks in the city with contracts so you can't switch providers, this is the definition of an evil buissness.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for taking the time to leave us your feedback.
We have requested further information so that we can look into this further for you.
We look forward to speaking with you.
Kind regards,
Holly @ Glide
Great help and good understanding of…
Great help and good understanding of the situation
13. September 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your review.
We are so pleased to see that you had such great help.
I will pass this onto the team.
Kind regards,
Holly @ Glide
Naz is absolutely a GEM and a Diamond…
Naz is absolutely a GEM and a Diamond in Glide company. His kindness welcoming and patience helped me to resolve the issues with my personal laptop and mobile phone and work laptop. Naz has been very patient and supportive throughout my struggle with internet and new upgrade version of Windows 11. I just want to say he is a really great asset to this company and more new recruits should be lead by his experience and example of how professionalism be like. Keep up the great work Naz.
13. September 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for taking the time to leave us your feedback.
We are pleased that you had such a good experience with us and that the issue is now sorted.
I will make sure to pass this onto Naz!
Kind regards,
Holly @ Glide
Mike was very patient and helped me…
Mike was very patient and helped me solve my issue. His responses were clear！
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for taking the time to leave your feedback.
I will make sure to pass this onto Mike!
Kind regards,
Holly @ Glide
Naz was incredibly helpful and very…
Naz was incredibly helpful and very nice to deal with. Sorted everything so quickly!
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
We are so pleased to see that your issue is now fixed!
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Naz was really helpful
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good afternoon,
Thank you for your feedback.
I will make sure to pass this onto Naz who will be happy to see this!
Kind regards,
Holly @ Glide
Antwort von Glide
Good afternoon,
Thank you for your feedback.
Kind regards,
Holly @ Glide
I'm sad to say GetLiving have chosen Glide
I'm sad to say GetLiving have chosen glide for their E&C properties. The 'Free' package offered is unreliable and slower than 5G in some cases. All of the packages have no Ethernet for a week now and the 'expected fix' date keeps moving - we were promised a disruptions of day, which turned in to 3 , and now a week 'hopefully'. Customer support are trying but hour long conversations don't lead to a resolution but rather another holding date.
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for taking the time to leave us your feedback.
We sincerely apologise for the experience that you have had so far.
I can see from your ticket that our team have been trying to contact you for a couple of days with no response.
I will ask someone to reach out again so that we can provide further information and move closer to a resolution.
We look forward to speaking with you.
Kind regards,
Holly @ Glide
Up and Down load speeds have halved?
I've just moved to a new place and my UP and DOWN load speed have changed dramatically. So I called up Glide and asked for some assistance. Honestly, Billy was patient and professional and guided me through troubleshooting. In the end, a reset was carried out from their end but my issue still remains. I was instructed to follow the prompts of resetting it from my end and to call back if it doesn't work since they might need to send someone over. Like I said, I moved places and this building might just be a little different to the last one(I don't know how these things work). I'm still giving Gldie 5 Stars because the customer service was up to the best standards. However I am really looking forward to resolving this issue,
9. August 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you so much for your feedback.
We sincerely apologise for the experience that you have had so far but we will reach out and get this sorted for you.
Despite the above, our team is great when it comes to customer service and I will make sure to pass this on!
We look forward to getting this fixed for you.
Kind regards,
Holly @ Glide
Incredible customer service by Naz
Naz was really helpful and informative and sorted my TV out in record time!
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you so much for taking the time to leave us a review.
Naz will be very pleased to see this!
We are so pleased that your issue was sorted efficiently and with such good customer service.
Kind regards,
Holly @ Glide
Muhammad was so patient and helped me…
Muhammad was so patient and helped me to get a better service
30. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
We are so pleased that you experienced such good customer service.
I will make sure to pass this onto Muhammad.
Kind regards,
Holly @ Glide
I was having some challenges after a…
I was having some challenges after a network upgrade. Naz was super patient and kind, talked me through the steps and resolved the issue. Thanks so much!
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for taking the time to leave a review.
I will make sure to pass this onto Naz.
We are so pleased that your issue was resolved and that the customer service was excellent.
Kind regards,
Holly @ Glide
Antwort von Glide
Good morning,
Naz will be so pleased to see your review.
Thank you for taking the time to give us your feedback.
Kind regards,
Holly @ Glide
Great customer service
Naz, was very polite, prompt and professional
29. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
We are pleased to see that your customer service with Glide was excellent.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
I called the customer service and my…
I called the customer service and my issue was resolved in few minutes. Thank you for all the support
26. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hello,
Thank you for taking the time to leave us a review. We are pleased that your issue was resolved efficiently.
Best wishes,
Tanisha @ Glide
I called and in a couple of minutes my…
I called and in a couple of minutes my issue was resolved accordingly.Thank you so much and keep up the good work
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hello,
Thank you for taking the time to leave us a review. We are pleased that we were able to resolve you issue efficiently.
Kind regards,
Tanisha @ Glide
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.