Glide Bewertungen 9 621

I spoke to a polite and friendly bloke called Naz. In a matter of a few minutes he had sorted out an issue with my wi-fi.

Naz was very helpful. Solved my issue swiftly

I called to set up my account in my new place and I dealt with Naz who was an absolute pleasure from the second he answered the phone. He was very professional the entire time and it took him no time to address and fix my issue along with giving his professional recommendations and important information that I should know as a customer. Very pleased with my experience, thank you Naz and thank you Glide!

Thank you to Naz for helping solve the Wi-Fi issue — he was very cooperative.

I’ve been using glide for 2 years now and I’ve never had any issues with the service or the internet they provide. Rung up to cancel my subscription as I’m leaving my apartment 2 days after my full months bill falls due. Naz was really helpful and walked me through how I can cancel my subscription and only pay for the period I’m going to be under contract in the apartment. Couldn’t recommend more and appreciate his assistance!

Great service from mohamed… helped myself and my flat through all connections.

thank you once again.

I’ve just had a really positive experience with the Glide helpline. Very quick to figure out the problem and informative.
Naz was extremely helpful and professional.
Thank you
Moussa

Naz was really helpful, patient, knowledgeable and clear. Best tech support I’ve dealt with!

I contacted them to cancel my recurring charge and to get a partial refund beacause I'm moving out. Naz assisted me with this promptly, with a pleasant communication. Thank you

The name "Glide" seems ironic, as it feels like staff just glide into their roles without any real knowledge or skills. I live at a Quintain property, which unfortunately partners with Glide for internet services. The internet is consistently unreliable—among the worst I’ve experienced—and the customer service is equally disappointing. Over the past six months, I’ve opened more than a dozen support cases, all of which have been closed without any resolution. I still don’t have working internet. The support team follows a script of basic tests, and even when they acknowledge there's an issue, they seem completely unsure of how to fix it.

UTTERLY UNBELIEVABLE DISSAPOINTMENT

I was promised a smooth transition to the fastest speed they have and day after the applied, all hell break loose. Intermittent connection to lost connection to changed network SSID to 30 minute no connection to rep saying there was a probes with a cable to apologising to not be able deliver the cable asap to forcing to close the case with no resolution. in 12 hours time as we speak, I will have client meeting. Will probably loose this business proposal of mine to them. Wish me luck guys!

Naz was super helpful and friendly and got my wifi working very quickly!

Wifi went down. Halima from customer services stayed on the phone with me at 7pm on a wednesday to troubleshoot the issue until it was solved. Thank you so much Halima!

Naz was really helpful with my request.

NAZ is a wonderful and one of the best customer service I’ve ever spoken to. He was so calm and ready to listen to my complaint and he sorted everything out with no issues. NAZ deserves the best employee of the month. He is a good listener and a problem solver.

Thanks NAZ

Spoke with Naz about setting up an account and he was very friendly and knowledgeable about the service.

Customer service rep Naz solved my issue very quickly, I was frustrated at first since my call dropped, but he was able to call me back so I didn’t have to do the confirmation again. I got my problem resolved and he was rather kind and respectful.

Having joined 4 months ago, every single month there has been an issue on Glides side with the payment system which means that every month they expect you to call them, wait on hold for an operator and then to do the same manual payment. If you are happy to have to do this with repeat calls in cases that the payment doesn’t work for them again then go with this terrible service.

Just spoke to Naz and he was lively. They are super quick and friendly. Never had a problem with wifi either. Highly recommended

I had a fantastic experience getting my new WiFi set up. Naz was punctual, friendly, and clearly explained everything step-by-step. The process was smooth and efficient. Customer service was also easy to reach and very helpful throughout. Highly impressed and grateful for such a hassle-free setup!