Harper Bewertungen 588

Brilliant service. Goods arrived swiftly and gave me enough time to try. Easy service to use. Would definitely recommend A*

I love the quality of the clothes, and to try at home before you buy is so helpful.

Wonderful experience from start to finish. I loved being able to try everything at home before deciding what to keep. The pieces were beautiful, and the stylist who visited me was incredibly kind, professional, and helpful. The whole experience felt easy, comfortable, and very personal. Highly recommended.

Somebody’s great idea made my day today. It’s more easy to decide when friendly person can give you honest opinion. And you pay for the visit, so are not obliged to buy anything if you don’t like it

First time used but will not be the last. Unlike other companies the item was well packaged and very prompt delivery. Like the try before you buy idea as able to make informed decision with other clothes etc No hassle and no continuous contact so relax excellent customer service

I have been looking at these sandals for a while and decided to purchase them, fabulous great investment piece as are all MEandEm pieces. Everything about the brand shows attention to detail and style, you feel great when you wear them.

Great way to try out clothes before committing to payment. Particularly good if you’re hesitating over spending a significant amount when you have only seen the items online. Easy to use, smooth service.

Convenient. Very friendly and helpful and did not feel under pressure to buy

This service was so well organised and useful, being able to try on clothes in your own home before paying for them - perfect.
Why doesn't every retailer use them?

Excellent service. Try before you buy, what a great service and quick delivery and also time to make your mind up and return

Harper is Trying to Charge Me for a Returned Item Two Months After Refund Was Processed For Mint Velvet.
I ordered three items from Mint Velvet via Harper ‘Try before you buy’ and returned two of them together in a single package using the provided returns label. The return was processed on 27 January.
At no point between then and now was I contacted about any issue with the return. Now, two months later, I’ve suddenly been informed of a missing item and asked to approve a charge for it.
I returned everything within the required timeframe (within the 5-day window), so this a complete shock. I’ve escalated the issue with both Harper and Mint Velvet, but Harper continues to send reminders requesting authorisation to charge me while the dispute has not been resolved.
This is a so frustrating! I’ve only used this service once, and it will be the last

I have used Harper several times for convenience. It allows me to order different sizes and colours of things to try without having to lay out a lot of money just to try it in. Rochelle came today and was so friendly, helpful and honest, she made the whole experience a hugely positive one.

Would recommend Harper

A brilliant service that I’ve used many times - a way of being able to try on clothes at home, often with stuff already in my wardrobe so I really can tell if things will “go” with each other or not! Something I’m useless at in stores - also saves purchasing different sizes only to have to make returns and wait days for reimbursement.

Placed an order for Me+EM garments. I returned the entire order apart from two items, over 6 weeks ago and received a confirmation of what was kept and being charged. After 6.5 weeks harper emailed me informing me they are charging me for a coat I sent back to them! They have today charged me nearly £400 for an item that was returned back to them. Horrendous fraudulent company.

Op 5 februari jl. heb ik een bestelling geplaatst. Helaas ben ik erg teleurgesteld in zowel de kwaliteit als de service.

De broek Bodi werd geleverd zonder knoop. Hiervoor kon ik een vergoeding van €10,- krijgen om het te laten maken. Gezien het bedrag dat voor de kleding wordt gevraagd, vind ik dit een zeer minimale compensatie. Voor deze prijsklasse mag je verwachten dat een product netjes en compleet wordt geleverd.

Daarnaast zaten bij het jasje Bina meerdere naadjes los. Hiervoor werd geen passende oplossing geboden. Dit vind ik erg teleurstellend.

Ook heb ik de blouse Melina besteld. Na slechts één keer wassen begint het geborduurde logo al los te laten. Dat zou absoluut niet mogen gebeuren, zeker niet bij kleding in dit prijssegment.

Terugsturen was in mijn situatie geen optie meer, omdat ik de items al (gedeeltelijk) had gedragen en ze ondanks alles graag wil houden. Toch vind ik het erg jammer dat de kwaliteit en service zo tegenvallen, zeker gezien de prijs die je betaalt.

Hopelijk wordt er in de toekomst meer aandacht besteed aan kwaliteitscontrole en klanttevredenheid.

We had such a beautiful experience with Jasmine through The Harper Experience. She was incredibly kind, professional, and genuinely warm from start to finish. She made everything feel so special and memorable, and we’re truly grateful to have met her. Thank you so much💖

Jasmine let me know when she would arrive, and was such delightful person. She handled the appointment and sale so professionally and made the whole Harper experience very enjoyable.

It would be zero stars if I could!

I had £118 subscription payment taken from my bank account last week. I haven’t bought anything through this company since July 2025 when I ordered 3 dresses on Try in 5, I kept one dress and returned the two others well within the 5 days. I was invoiced £60 for the dress I kept and £3 postage, yet six months later they say the return was never received. Convenient really as it’s unlikely I will have the proof of postage after all this time. Funny they managed to invoice me for the dress I kept, therefore they must have received my return! But only just realised 6 months later my return never arrived.

I’m not going to let them get away with this as a matter of principle. I find it hard to believe that Nobody’s Child only realises 6 months after the event that they didn’t receive my return.

I would never deal with this company or Nibody’s Child ever again.

I used the Concierge experience to look at the Weekender Bag at home for size.
It’s a wonderful idea and I am completely sold on this terrific 5 star service.
Well done Luca Faloni, it’s a shame more stores do not follow your great example of service.
Thank you
William Ian Clark