Harper Bewertungen 588

I used this service for the first time to place an order with Mint Velvet to the value of £71.10 the transaction went through smoothly at the time.

A few days later I noticed a duplicate charge on a completely different card which had not been authorised for this particular transaction.
I have since been trying to resolve this issue for just for over a week spending many hours contacting retailers, card holders etc to attempt to establish what has happened.

After ringing and chasing Harper 5 on numerous occasions I finally received an email from them yesterday confirming that my initial method of payment was not acceptable to them 12 days after the order was placed and payment accepted however they did not go into explain why this was the case given that I had also placed a previous order with them with the retailer French Connection using the same method of payment!
While being fully aware that I had already paid using this payment method they then charged another card for the £71.10 without my knowledge or authorisation for this particular transaction. At no point was I informed of this and it is only because I happened to notice the duplicate charge on another card that they have admitted this at all.
I find this totally unacceptable and I’m a little surprised that a retailer such as Mint Velvet would use such a service.
Harper 5 sent an email yesterday( at my request) stating that the duplicate charge had been refunded to my card holder yesterday however after checking with the card holder they have confirmed that the refund has not yet been activated!
In addition to this I have also contacted the intial method of payment which Harpet 5 claim is unacceptable to them however the order is still active with them as of this morning so as it stands I am still at this point paying twice for the same item with no refund. They claim the payment went through smoothly and was not declined! They have at least agreed to look into this for me.
Somewhat shockingly I received a further email from Harper 5 requesting another payment for the £71.10 again this morning. I shall wait for the refund to take place before making a third payment for the same item..
Unfortunately before I had noticed the duplicate charge I had placed two further items with Mint Velvet using Harper 5, these items have been returned immediately to Mint Velvet I have also informed Mint Velvet of the reasons for returns. The items were sent back well within the 5 day remit and one was sent back immediately on the day of delivery (yesterday) so I will not be expecting further charges for these items!!
The concept itself is a good idea especially when you live a distance away from a retailers etc however my own experience has been appalling and on seeing other reviews on this site it would seem that the duplicate charge was not an isolated case.,
I now remain extremely wary re the other items returned etc and that I am not further charged for them!
Sadly I cannot recommend Harper 5 especially considering that I have had to attempt to resolve this issue myself without help or assistance from them.,

Was apprehensive about using this service but decided to take the plunge and so pleased I did!
Excellent service and lots of reminders about return deadline dates.
Will most definitely use this service again…what can be better than trying on before you buy?
It is like going into a shop and trying on a dress in 2 different sizes because you’re unsure which will fit the best. Then simply return the dress that doesn’t fit and get billed for the one you keep.
What is not to like about this great service?

I tried Harper for the first time today and thoroughly recommend them. The booking system is really easy and the stylist, Pooja, was amazing - so friendly and full of great advice. If you can’t decide which size, style or colour to buy, I really recommend ordering them all and using Harper to try them at home. No payment up front and the whole process couldn’t be easier - and it’s fun.

BEWARE - I bought 5 jumpers from Toast over Christmas and kept 1 of them, and sent 4 back within the return period using the pre-paid label. Despite following all the instructions I was charged for all 5 jumpers - £1,200! I am now facing a nightmare trying to get a refund as I've been directed by Harper to Toast. In theory this is a great service but the reality is different and I will definitely never use this service again.

Used this service with Mint Velvet it was excellent and seamless. Would highly recommend.

So much easier to be able to try before buying so no money transactions asking for a refund if the item does not suit. Also having a 5 day window focuses the mind into making a decision.

Today I was charged for an order that was returned back in June I contacted Harper and they aren't interested in helping me So now I am trying to get Nobodys child to sort the issue with no luck so far I will never use Harper again

Great experience with Anita. She offered her advice and helped with suggestions of how to style the outfit. Was a really nice way to shop! Will definitely be using this service again.

My partner ordered some shoes from Paul Smith and decided to try out this Harper service, scheduling it for the weekend. He was honestly so excited about it and kept telling me about it for the coming week.

The day before they were scheduled to arrive, he got an email saying they were due to arrive so it seemed everything was on track.

Then Saturday came. Nothing came through. No shoes, no person at the door, no email, no text. Just complete silence. It was incredibly disappointing. He emailed them asking what had happened but we had to wait till after the weekend to hear from them for which he needed to call up to find out.

Apparently their system flagged up a fraud alert and now he has been completely banned from using it forever with no way to resolve it or prove his legitimacy.

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Update: After raising this review, they contacted my partner and me to correct whatever had happened into their system, they didn't have all the shoes available but they did agree to honour the original sale price of the shoes that were available.

The actual Harper service itself was great, the lady brought over the shoes for my partner to try on and also gave some advice when she returned when my partner was unsure which ones to keep or not. Whilst we didn't end up using the service further, she also gave us the option of rebooking more Harper deliveries where the shoes weren't the right size which would be super convenient

Fantastic service from Anita. She arrived in good time for our appointment, communicating exactly when she was arriving. I had 40 minutes to try the garments on in the comfort of home, and then she took the pieces I didn’t want away with her. Couldn’t be easier or more efficient.

Anita’s warmth and helpfulness

What a great service, very well described and explained at each stage. Delivery was extremly quick. Returns information was clear.
I ended up with exactly the right purchase for me, with no to-ing or fro-ing required and of course only one payment transaction involved, and no waiting for or chasing up a refund. I will definitely use this service again and I hope more retailers sign up.

Fantastic service. not having to a) go shopping with the Christmas crowds, b) having any returns taken away by the concierge service, and c) only paying for what I actually keep is the most effortless way to shop. Highly recommend this service, and had a lovely lady (Stacey) bring me the items, so it was a pleasant interaction from start to finish!

Excellent service for try before you buy, easy to use. Good communication to remind me when the time for trying was coming to an end.

Really convenient service! Anita was really helpful and friendly. Would recommend

Brilliant concept. I tried the same dress in two sizes such a great idea

As a long time user of Toast I was delighted that they have joined forces with Harper who enable you to try before you buy. An excellent experience and highly recommend

The most incredible service, Anita was incredible. If I didn’t have the service, I probably wouldn’t be buying … life has just been made easy

Great service , so convenient and helpful. No more hassle with returns . Highly recommend it !

What a joy to be able to try things on at home before having to pay for them. Invaluable. The courier service is great, staffed by delightful people who are friendly and helpful, and can offer advice only if you want them to. It’s worth paying the fee, especially if you are in a hurry for something or don’t trust your local delivery services. If you are more patient (or trusting) then Harper will organise having the items sent out by one of the usual delivery services and you have 5 days from delivery to decide and return before you are charged. Gives you longer to decide if you can’t make up your mind about something. Both really useful and helpful services - I’ve been using Harper for a few years now and I’m a fan!