First time used but will not be the last. Unlike other companies the item was well packaged and very prompt delivery. Like the try before you buy idea as able to make informed decision with other clot... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have been looking at these sandals for a while and decided to purchase them, fabulous great investment piece as are all MEandEm pieces. Everything about the brand shows attention to detail and style... Mehr ansehen
Great way to try out clothes before committing to payment. Particularly good if you’re hesitating over spending a significant amount when you have only seen the items online. Easy to use, smooth servi... Mehr ansehen
Very poor availability offered to book a delivery slot, offered slots 3/4 weeks after ordering items. Delivery lady turned up on a day where harper told me there was no availability, and then attempt... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Harper is a fashion concierge service that brings you the in-store shopping experience, whenever and wherever you wish.
Kontaktinformationen
NW5 1TL, London, Vereinigtes Königreich
- 0333 939 8123
- service@harperconcierge.com
- harperconcierge.com
4,4
Hervorragend
588 Bewertungen
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Prompt delivery etc
Prompt delivery; robust packaging; easy return
17. Oktober 2025
Bewertung ohne vorherige Einladung
Best service ever
Ease, the best word I can use to describe delivery/return and the fabulous idea of Try Before You Buy.
Oh, and of course the amazing customer service.
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Thank you so much for your lovely review! We’re delighted to hear that you found our Try Before You Buy service easy to use and that you enjoyed the delivery and return experience.
It’s wonderful to know our customer service team made such a positive impression. Your kind words mean a lot to us.
We truly appreciate your support and look forward to helping you again soon.
Best wishes,
The Harper Team
Great service
Great service concept. I love the comfort of trying items at home, especially with brands that don't have a store to do so. Lovely service, smooth delivery, and fair price. Thank you very much.
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Thank you so much for your kind words. We’re delighted to hear that you enjoyed the Harper experience and found it smooth and convenient.
We really appreciate you taking the time to share your feedback and look forward to assisting you again soon.
Best wishes,
The Harper Team
Excellent idea
Excellent idea. Solves multiple sending and returns. My only slight quibble is and was for some many years the cost of postage and no free returns. The length of time too in refunding. If one returns a costly item the delay in refund at times is irksome.
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Thank you so much for sharing your feedback. We really appreciate it. We’re delighted to hear that you value the Harper service and find it a great solution for trying multiple pieces in one go.
Regarding your point about return costs, the return fees are set by each brand directly rather than by Harper. However, we completely understand how frustrating it can feel when refunds take a little longer to process, and we always work closely with our partner brands to help ensure these are completed as quickly as possible.
We really appreciate you taking the time to share your thoughts and hope to see you again soon.
Best wishes,
The Harper Team
Incredible experience
Incredible experience today using Harper; on time, brought beautiful pieces that I wouldn’t have chosen online as part of the inspire me service, and I thoroughly enjoyed the experience and advice. I’ll definitely be using this again!
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Thank you so much for your wonderful feedback. We’re delighted to hear you had such a great experience with Harper and enjoyed the Inspire Me service. It’s fantastic that you discovered new pieces you might not have chosen otherwise; that’s exactly what our stylists love to help with!
We really appreciate you taking the time to share your experience and look forward to welcoming you again soon.
Best wishes,
The Harper Team
Anita was brilliant
Anita was brilliant! What a great way to shop!
18. September 2025
Bewertung ohne vorherige Einladung
HARPER IS A GREAT NEW WAY TO SHOP!
It was great to be visited in the comfort of my home by a very pleasant young lady who gave me good advice, answered questions and patiently waited while I examined the two handbags she came with. Shopping online can be frustrating because you can’t always judge the size, quality or style of a product until you see it for real. I often order things that look and feel totally different when they arrive. This excellent service solves that problem.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Thank you so much for your lovely review. We’re delighted to hear you enjoyed the experience and found our service helpful. We look forward to visiting you again soon.
Great service
Great service - turned up on time, the assistant was very nice and also very helpful, I got what I wanted - slick and saved me all sorts of effort as I’m currently immobile.
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Hello,
Thank you so much for your kind words. We are delighted to hear that you enjoyed the service and that our stylist was able to make things easier for you at such a challenging time. Ensuring our clients feel supported and cared for is always our top priority, and it is wonderful to know we delivered that for you.
Best regards,
The Harper Team
I love ordering with Harper
I love ordering with Harper. Evie is always so helpful and has some great suggestions of items that i would not have ordered. I also love her honesty which means i can trust her opinion. Lastly I love her style.
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Thank you for sharing your experience. We are delighted to hear that Evie has provided you with thoughtful guidance and honest advice, ensuring your appointments feel both personalised and effortless. Her sense of style and ability to introduce you to new pieces you may not have otherwise considered are qualities we greatly value.
We are so pleased that Harper continues to be a trusted part of your shopping journey, and we look forward to assisting you again soon.
Warm regards,
The Harper Team
I wish all brands were on Harper
I wish all brands were on Harper. So streamlined and such a benefit to try multiple items and sizes. They matched the latest sale price on my doorstep and Anita is just a dream!
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Thank you so much for your wonderful review. We’re delighted to hear how seamless you’ve found the service and that Anita made your experience so enjoyable. We truly appreciate your feedback and hope to welcome you again soon.
Warm regards,
The Harper Team
Harper's Concierge is fantastic
Harper's Concierge is fantastic! Evie helped me choose a Self-Portrait dress with professionalism, efficiency, and friendliness, making the process smooth and stress-free.
The service is extremely flexible: you can try on as many pieces as you want at home, which is perfect for busy schedules or special events. If you don’t keep any, there’s only a small fee, which is waived with a purchase.
Everything is well organized, with clear communication, on-time delivery, and real-time tracking on the day of delivery. You have 40 minutes to try on the pieces privately or with the concierge available for personalized style advice, if desired.
Overall, Harper's Concierge is reliable, professional, and practical, making shopping a pleasant and effortless experience. Highly recommended for anyone who values efficiency and quality service.
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re thrilled to hear how seamless and enjoyable your experience was with Evie, and that you found the flexibility and personalised advice so valuable. It means a lot to us to know the service is making shopping easier and more enjoyable for you.
We truly appreciate your recommendation and look forward to assisting you again soon.
Warm regards,
The Harper Team
Fantastic Customer Service
From start to finish Rochelle was amazing. This is the first time using Harper and it won’t be my last. I was a bit apprehensive when I selected this service initially, as thought it would be a hard upsell but how wrong was I. Genuine feedback was given, on time and fantastic customer service with a smiling face.
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Thank you so much for your wonderful feedback. We’re delighted to hear that Rochelle made your first Harper experience such a positive one. Our goal is always to provide an honest, supportive service without pressure, so it’s great to know that came across.
We look forward to helping you again soon.
Warm regards,
The Harper Team
Super service
Super service. Really happy with it!! Easy to arrange and great for collections
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Thank you for your kind words! We’re so pleased to hear you found the service easy and convenient. We look forward to helping you again soon.
Warm regards,
The Harper Team
Love love love using Harper Concierge
Love love love using Harper Concierge. I often see Rochelle who is so incredibly helpful and gives great advice on fit etc (and is also lovely).
it’s so much nicer to try things on at home so you can see how they work with existing items in your wardrobe.
Highly recommend
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Thank you so much for your wonderful review! We’re delighted to hear how much you enjoy using Harper and that Rochelle has been able to give you such helpful advice. We couldn’t agree more that trying pieces at home makes all the difference. We truly appreciate your recommendation and look forward to your next appointment.
Warm regards,
The Harper Team
Rubbish clothes arrived
Rubbish clothes arrived . Should have looked it up.
17. August 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Hello,
Thank you for taking the time to leave a review. We believe your feedback may not relate to Harper, as we don’t design or manufacture clothing. Our role is to provide a premium try-before-you-buy delivery and concierge service on behalf of our partner brands.
If your experience relates to the quality of specific garments, we would recommend reaching out directly to the brand from which you placed your order.
That said, if your order was indeed placed through Harper, we’d love to help resolve any concerns you might have. Please feel free to contact our customer care team at service@harperconcierge.com
so we can assist you directly.
Warm regards,
The Harper Concierge Team
I have received a random charge on my…
I have received a random charge on my card having ordered only once using this service. Returned 1 dress and paid another. Scammers ! Avoid
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von Harper
Hi Iulia,
Thank you for your feedback. We’re sorry to hear you were unhappy with your recent experience. The £3 charge you’re referring to is in line with the returns policy of the brand you ordered from via our Try-Before-You-Buy service. This is not an additional or random fee from Harper, but a standard part of the brand’s policy that we are required to follow.
We’d be happy to go through the details of your order with you directly to clarify any questions and ensure you have all the information you need. Please contact our Customer Care team at service@harperconcierge.com, and we’ll be glad to assist further.
Scam!!!!
Scam!!!!
I ordered some dresses, kept one and returned the rest. 6 weeks later I receive an email to say they haven’t received the dresses I returned and have taken nearly £500 out of my account without warning!!
25. Juli 2025
Bewertung ohne vorherige Einladung
WONDERFUL SERVICE
Just so helpful to be able to try and return if not suitable. Wonderful service. Although product was wrong for me beautiful garments and so much easier to try before buying. THANK YOU
23. Juli 2025
Bewertung ohne vorherige Einladung
Hidden fees they don’t tell you about
Hidden fees they don’t tell you about! Was charged £10 for trying on a piece as well as the return postage by the brand. So there’s absolutely no point using this service as it cost me more than simply buying and returning wold have done!
7. Juli 2025
Bewertung ohne vorherige Einladung
I would definitely recommend
I used this service to try ME + EM clothing. They use the concierge service, which means that they bring the clothes, you have 40 minutes to try on and anything you don’t want they take away. The service was fantastic, Anita contacted me to let me know when she was on her way and then sent me a link to track her. She arrived well within the allotted hour window. If I had wanted to she would have stayed to offer advice but I didn’t need this. So when I was done, I texted her, she came back and then I paid for anything I wanted. The whole process was very smooth and incredibly convenient. I will definitely do this again, thank you Anita!
17. Juli 2025
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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