Harper Bewertungen 588

Returned all items, a few weeks later they keep trying to take payment for an ‘unreturned item’ when everything was sent back in the same package. Even received an email confirming all items returned to them, which they now claim is ‘automated’. Have been ordering and returning clothes online for years and never had this issue before. Looking at the other reviews I feel like this is evidently an ongoing issue. Customer services are not helpful whatsoever demanding proof of delivery yet confirming all ‘other’ items received back, given it was all sent in the same parcel this makes no sense. Will never use again. EDIT- after a bit of back and forth, Violeta has now resolved the issue and ‘issued the refund’.

Sent a parcel back that was registered on the 28th March, we are now on the 18th April and I have still not received a refund. Harper said the refund got stuck after I chased it up yesterday. Not good enough, now saying it will take 3-5 working days after the Easter weekend. Very poor service.

Try before you buy is a great service. I was able to order the same outfit in different sizes so I could find the perfect fit and send back the ones I didn't need. Fantastic way to shop

Called me an hour before an appointment (that had been made a week in advance) to cancel. Messed up my schedule completely.

When selecting which items you like to buy or deciding what size is best- it's great not having to pay for all the items upfront can try before you buy is a great way to shop. Also, having 5 days to return the items not required gives you time to decide on what to keep/return.

I ordered a bathroom light through B & Q website, it was supplied by Harper Living, communic re my order acknowledgement and delivery was very good. The parcel arrived a day early, well packed. The light is exactly what I ordered, looks fantastic in the bathroom. Wouldn't hesitate to order direct from Harper Living.

Ordered 2 pairs of Jeans on the "try before you buy" option. Chose the ones I wanted and using the method requested returned the other pair.
I had notification of Posting and delivery in plenty of time, yet I was Billed for the full order .
I was told while it arrived in time it was forwarded to the Warehouse . As far as I am concerned the package was delivered in plenty of time , yet I am having to try and get a refund. I will not use this option again.

Fantastic service ,having the option to try on any choices you make,to ensure they fit correctly,and also tbat the quality and appearance is what you expected

What an amazing service! I was purchasing items for holiday and an important occasion so it would be huge outlay for me. This service enabled me to get a variety of outfits but not having to pay for them upfront. Return process was extremely easy and swift. I would definitely recommend it, and would like to see more retailers offer this service.

Excellent service. I was shopping for a dress for an important event and this enabled me to order several to try on without having to purchase several upfront. Super quick turn delivery and fast turn around for acknowledgment of items returned.
With so many shops closing down on the high street and having very limited time, this was the perfect service to help me find an outfit - plus you get to have a fun little try on session when the clothes arrive without the stress of shop fitting rooms!

Such a great service, highly recommend.

Excellent service. The opportunity to try your items in your home before committing to buy is such a good idea. As it happens, I did keep the Dress I ordered and this service would definitely incentives me to order again.

Really a brilliant service and no problems with delivery or turns or refunds.
Great site.

Used try before you buy service for the first time on my items.
It's pretty good. Brilliant idea

Try before you buy is a great service. It means you can order different things/styles and sizes and you don’t pay for anything at the time and only pay for what you decide to keep.

Such a fab service - love being able to try on things I’m thinking of buying with a few different combos from my wardrobe so I know everything works together. And saves all the hassle of paying for / returning things that don’t suit. Please Harper expand beyond the M25 soon because I don’t know how I’ll manage when we move!

What a great service allowing you to try on different outfits without have to wait for a refund giving you the in shop experience at home. Please could you extend the time to 7days

The company's try before you buy strategy is an excellent way of doing business and it is to be commended for taking this customer focussed approach. I have used it recently and have been extremely pleased with my purchases. I have bookmarked their web site and visit it regularly which says everything. Highly recommended.

Fab, easy to use try before you buy ... just make sure you remember to return on time!

I tried to get a refund but to no avail. No responses from them at all. My money and jacket are both gone, as well as the postage charge. Over 100£ gone. Terrible return service.