Quite happy with the service from Heart Internet. Have been using them for several years now. Find the service reliable and the communication is great, with a 'personal level' not often found these... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Mehr ansehen
Unternehmen hat geantwortet
I came to HeartInternet because our pre-existing server hosting company began to drop service standards, slow to respond and not always helpful. All rather offhand. Then we suffered a sharp risk to... Mehr ansehen
Unternehmen hat geantwortet
I've been a customer of Heart Internet for many years. Customer Service is always on hand to help with any queries and keep my sites online. Recently I received a call to follow up on a support tick... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktinformationen
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Vereinigtes Königreich
- sales@heartinternet.uk
- heartinternet.uk
4,7
Hervorragend
4001 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Vast amount of help
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Peter,
Thank you for the kind words! We’re really pleased to hear you received a great deal of help from the team.
Always here whenever you need us.
Kind regards,
Chris
Things seem to be getting better
Helpful response and things seem to have improved at Heart.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Brian,
Thank you for your feedback, we really appreciate it. It’s encouraging to hear you’ve noticed improvements and that the response you received was helpful.
Kind regards,
Mike
Support Alex very helpful
Support Alex very helpful - got to the root of the problem and knew when to escalate.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Terry,
Thank you for the great feedback! We’re really pleased Alex was able to identify the root of the problem quickly and escalate appropriately to get things resolved.
Kind regards,
Chris
We ran into a complicated problem which…
We ran into a complicated problem which took a lot of sorting out. Thank you so much Carmen and team for your persistence and patience in getting us back on track.
David
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for taking the time to leave this feedback. We know how frustrating complicated issues can be, so we’re really pleased Carmen and the team were able to stick with it and get everything back on track for you.
Kind regards,
Mike
What a great service always on the…
What a great service always on the ball..
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Fred,
Thanks for the great feedback! We’re really pleased to hear you’ve found the service consistently on the ball.
Kind regards,
Chris
Tak and co have been fantastic from…
Tak and co have been fantastic from start to finish with such a large and complex task and very fair pricing
it’s a 10/10
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Marzio,
Thank you for the brilliant feedback! We’re really pleased the team were able to support you through such a large and complex task, and that you felt the pricing was fair too.
A 10/10 means a lot - thank you!
Kind regards,
Chris
Carmen C was fantastic in helping me…
Carmen C was fantastic in helping me unpick what my client had and then getting us to where we wanted to be. Huge thanks to Carmen for all the help, patience and expertise.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Jon,
Thank you for the fantastic feedback! We’re really pleased Carmen C was able to help you navigate everything and get things exactly where you needed them to be.
Kind regards,
Mike
Fantastic Customer Service
When needed, the Technical help is always on point and the response times are swift. Highly recommended
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Ian,
Thank you for the fantastic feedback! We’re really pleased to hear our technical support has been spot on when you’ve needed it, with swift response times.
We truly appreciate the recommendation.
Kind regards,
Mike
Nothing is too much trouble for this…
Nothing is too much trouble for this company.
Great help system, fast response.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Gavin,
Thanks for the lovely feedback! We’re really pleased you’ve found the support helpful and responsive, nothing is ever too much trouble for our team.
Kind regards,
Chris
Updating Cnames
I just wanted to say a big thank you to Adrian for all his help with our ticket. He really went above and beyond to make sure everything was sorted.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Nick,
Thanks so much for taking the time to leave this feedback. We’re really pleased Adrian was able to go the extra mile and ensure everything was sorted properly for you.
Kind regards,
Chris
Helpful and efficient
I got a very quick response to my support ticket, and the agent was polite and helpful, resolving my problem efficiently. I've been with Heart for quite a few years now, and have always found them to be helpful, whatever the problem.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for your kind words and for being with us for so many years, it really means a lot. We’re really pleased to hear your recent support experience was quick, polite, and efficient, and that this has been consistent over time.
We’re always here whenever you need us.
Kind regards,
Mike
Problem resolved quickly
Problem resolved quickly. 100% satisfactory.
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Alice,
Thanks for the great feedback! We’re really pleased your issue was resolved quickly and that you’re 100% satisfied.
Kind regards,
Mike
Excellent customer service and help to fix a problem.
I had a major issue with my website when I tried to migrate it elsewhere. The new hosting company only had a bot and I couldn’t sort it out. I decided to migrate it back to Heart and I have been so impressed with the help they have given me. The customer service has been exemplary with a real person taking the time to help me every step of the way. The original mistake was my own but with their help I have fully restored my website. I am really pleased with their customer service as it has been very responsive and helpful to someone like me who has very little knowledge of how to fix things when they go wrong. I would highly recommend them as you really can’t beat real people to help rather than just talking to a bot.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Linda,
Thank you so much for sharing your experience. We’re really glad you decided to return and that our team could support you properly through what sounds like a very stressful situation.
Website migrations can be tricky at the best of times, and it’s completely understandable to feel overwhelmed, especially when you’re not getting the human support you need. We’re proud to offer real, knowledgeable people who will take the time to work through things step by step.
It’s fantastic to hear your site is now fully restored. Your recommendation genuinely means a lot.
Kind regards,
Chris
Great help for a real amateur. Thank you.
For many years I have been "hosting" two websites for local clubs through Heart Internet and have occasionally had a problem which has been sorted quickly and easily but when all the emails stopped working I really panicked and could not find the cause. Although in the end it turned out not to be anything to do with Heart Internet Andrew kindly helped me struggle through. Such a relief to have someone to check things through with.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Paul,
Thank you for sharing this, it’s completely understandable to panic when emails suddenly stop working. We’re really pleased Andrew was able to support you through it, even though the issue wasn’t on our side.
Having someone to sense-check things and guide you through can make all the difference, and we’re always happy to do exactly that.
Kind regards,
Mike
Always a great service from the Team at…
Always a great service from the Team at Heart Internet.
The speed of response has improved tenfold over the last few years. So much quicker and efficient. Thanks Andi for your prompt sorting out.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Gary,
Thank you for the great feedback! We’re really pleased you’ve noticed the improvement in response times over the past few years, it’s something we’ve worked hard on.
Kind regards,
Mike
Great Account Management
Our account manager Waqar, worked tirelessly to get us back online and investigate an issue with our account. We are extremely thankful for his patience, professionalism and guidance to resolve and identify preventative methods. We recommend Heart internet as a great partner to any business in web hosted solutions.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Raj,
Thank you for the fantastic feedback. We’re really pleased Waqar was able to support you so thoroughly and get everything back online while also helping put preventative measures in place.
It’s great to hear you value the partnership approach, we truly appreciate the recommendation and your trust in us.
Kind regards,
Chris
Quick to respond
Quick to respond and resolved my issue
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Len,
Thanks for the great feedback! We’re really glad the team responded quickly and got your issue resolved without delay.
Kind regards,
Chris
Intermittent Issue Resolved Quickly and Effectively
I have had a hosting package with Heart Internet for over 10 years and they've never let me down.
I recently experienced intermittent performance issues on my site and within a few hours of contacting support, Andrei investigated and sorted out the problem.
The improvement was immediate and significant - the site is now performing faster than I’ve seen in a long time. I'm a very happy customer!
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi there,
Thank you for your continued trust over the past 10 years, it really means a lot to us. We're delighted to hear Andrei was able to identify and resolve the performance issue so quickly, and even more pleased that your site is now running better than ever.
We’re always here when you need us, and it’s fantastic to know you’re a happy customer!
Kind regards,
Chris
Outstanding customer service and support
Customer service and support has been second to none. Absolutely superba and cannot be faluted in any way.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Jacqui,
Thank you for the glowing feedback! We’re thrilled to hear our customer service and support have made such a strong impression, it truly means a lot to the whole team.
Always here whenever you need us.
Kind regards,
Mike
Carmen at Heart Internet
Carmen at Heart Internet has been absolutely brilliant this morning. She was able to reinstate my email domain so I could receive my work emails. Great Service.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thanks for the great feedback! We’re really pleased Carmen was able to get your email domain back up and running.
Kind regards,
Chris
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.