I've dealt with Herne Bay Domestics twice before and both times they've been a pleasure; helpful, cooperative and easy. This third time really tested the theory that it's how a company react... Mehr ansehen
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Das sagen Bewerter
I have used HBD several times over the last few years and they have always been an excellent company. Yesterday my dishwasher broke and it was well overdue replacing. I popped into the store and talke... Mehr ansehen
Unternehmen hat geantwortet
Another great service from Herne Bay Domestics. We ordered a washing machine six years ago and sadly it needed replacing due to a leak. I called the shop and explained what we needed. Everything was d... Mehr ansehen
Unternehmen hat geantwortet
I couldn't be happier as always with Herne Bay Domestics great company, grat staff All my white goods have come from them My most recent experience was when they delivered and fitted my new long aw... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Kontaktinformationen
89 High Street, CT6 5LQ, Herne Bay, Vereinigtes Königreich
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5,0
Hervorragend
252 Bewertungen
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THE PLACE TO GO FOR ALL APPLIANCE PURCHASES AND REPAIRS!!
When we've needed repairs, or to buy a new appliance, the HBD team are second to none!!
Prices are VERY competitive, staff are VERY responsive to emails and phone calls and VERY helpful!!
What a privilege to have such a brilliant, local company that we can use. They are a great example on "how to run a customer-facing business" in my opinion!!
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Oliver, thank you for your kind words and for recognising our HBD team's efforts! We're delighted to hear that you find our prices competitive, and that our responsiveness and helpfulness meet your expectations. It’s a privilege to serve such a supportive local customer like you, and we truly appreciate your positive feedback. Your satisfaction motivates us to continue providing excellent service and quality products. We look forward to assisting you with any future needs. Thank you for choosing HBD!
Excellent Service…
Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on behalf of my mother in law.
Will certainly be buying from Herne Bay Domestics again and recommending to family and friends.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Mr Sims, thank you for your kind words and for taking the time to leave this fantastic feedback! We're delighted to hear that Matty, Dave & Chips provided excellent, friendly, and efficient service, and that your mother-in-law's fridge freezer was delivered promptly. We truly appreciate your recommendation and look forward to serving you, family, and friends again in the future, if you need us. Thank you for choosing HBD!
Absolutely brilliant service!!!!!
Absolutely brilliant service!!!!!
Dave and Steve delivered my beautiful new washing machine today, they were on time, and certainly went above and beyond !! So impressive!! Would certainly recommend them to anyone.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Karan. thank you for your kind words and positive feedback! We're delighted to hear that Dave &Steve provided you with excellent service and went above and beyond to deliver your new washing machine on time. Your recommendation means a lot to us, and we're pleased you had such a great experience with us at HBD. We look forward to assisting you again in the future, if you need us. Thank you for choosing HBD!
Great experience and stress free
Great experience and stress free. Was worried taking the door off to fit through may be a big ask but it was no problem. Tony and Drew were super fast and efficient. Would highly recommend
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Helen, thank you for your fantastic feedback! We're delighted to hear that your experience was stress-free and that Tony and Drew provided fast and efficient service. We appreciate your recommendation and look forward to assisting you again in the future, if you need us. Thank you for choosing HBD!
This is my third purchase from HB Domestics
This is my third purchase from HB Domestics, even though I have a local outlet I found this company to be highly efficient, honest and professional. Matt gave good advice on the phone as to how to open my old locked machine. Chip and Dave arrived on time and were able to install the new washing machine with no snags. They were a great team! As a retired nurse I appreciate quality and a friendly approach. I would recommend this company, give them a try! Julie from Folkestone
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello and thank you for your kind words and for taking the time to leave this lovely feedback! We're delighted to hear that Matt’s advice and Chip and Dave’s professionalism met your expectations. We truly appreciate your recommendation and your recognition of our HBD team's friendly and efficient service. It’s always our goal to provide quality assistance, and we’re pleased we could help with your washing machine. We look forward to assisting you with any future needs. Thank you once again for choosing HBD!
Excellent service as usual
Excellent service as usual, knew when they were coming and they came when they said they would, efficient and polite
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi De, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that our HBD team was efficient, punctual, and polite. Providing reliable and courteous service is our top priority, and it's rewarding to know we met your expectations once again. We appreciate your continued trust in us and look forward to serving you in the future, if you need us. Thank you for choosing HBD!
Amazing service
This was the first time I used Herne Bay Domestics and I am delighted with everything. I found it very easy to speak to staff members by telephone. Thank you very much Rob and Andy! I was given all the help I needed with choosing products and felt as though everything would be sorted out. The visits were booked to fit in with me and when I needed to change appointment time that was done straight away. The products were fitted well and are just what I wanted. Many thanks for such a great service.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Karen, thank you for your wonderful review! We're delighted to hear that you found it easy to communicate with our HBD staff, and that Rob and Andy could assist you effectively. We're pleased the appointments were convenient and that the products met your expectations. Providing excellent service is our priority, and we're glad we could deliver that for you. We appreciate your kind words and look forward to assisting you again in the future, if you need us. Thank you for choosing HBD!
Excellent customer service!!!
I recently bought a washing machine and Daisy was amazing. She was friendly, knowledgeable, and helped me choose the right machine for my needs. Nothing was too much trouble, and she made the whole process easy and stress-free. Excellent customer service from start to finish. Thank you, Daisy!
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Good morning, thank you for your wonderful feedback and for highlighting Daisy’s excellent service! We're delighted to hear she made the process easy and stress-free for you. Providing friendly, knowledgeable assistance is our priority, and we're pleased it met your expectations. Customer satisfaction is our motivation, and we truly appreciate your kind words. Thank you for choosing HBD!
Needed a new washing machine fast as…
Needed a new washing machine fast as old one had broken down mid wash cycle. I searched all the usual appliance suppliers but Herne Bay Domestics were the only company that a) had what I wanted in stock and b) could deliver the next working day with a timed booked slot. Their friendly and efficient delivery team were on time and installed the new machine and disposed of the old one very quickly indeed. The price was good too. Can't fault them
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Anthony, thank you for your kind words and for sharing your positive experience! We're so glad we could provide the in-stock washing machine you needed with next-day delivery and efficient installation. It's great to hear our HBD team met your expectations and that you found our pricing satisfactory! We appreciate your trust and look forward to assisting you again in the future, if you need us. Thank you once again for choosing HBD!
From ordering to delivery the next day
From ordering to delivery the next day. Lots of communication. Great product. Thank you 🤩
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Leigh, thank you for your fantastic review! We're delighted to hear that your order was delivered promptly the next day and that our communication met your expectations. It's wonderful to know you’re pleased with the product. We truly appreciate your kind words and look forward to serving you again, if you need us. Thank you for choosing HBD!
Excellent service
Excellent service. Very friendly and efficient service and installation engineers and sales staff. Highly recommend.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Tim, thank you for your kind words and high recommendation! We're delighted to hear that you experienced friendly, efficient service from our HBD sales and delivery teams. Providing excellent customer service is our priority, and it's rewarding to know we met your expectations. We appreciate your support and look forward to serving you again in the future, if you need us. Thank you for choosing HBD!
Fantastic from beginning to end
Washing machine stopped working and engineer attended within 24 hours.
Machine was dead (damage was shown and explained to me)
New one ordered and paid for there and then, delivered and plumbed in the following day.
Engineer and delivery staff very polite and respected my property.
I will definitely use Herne Bay Domestics in the future.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Joanne, thank you for your positive feedback! We're glad our engineer responded promptly and that the HBD delivery team was polite and respectful of your property. It's great to hear that we could quickly resolve the issue with your washing machine and provide a new one the very next day! We appreciate your trust in us and look forward to assisting you in the future. Thank you for choosing HBD!
Excellent service
Excellent service instore and by the delivery staff. Faultless. I highly recommend. I chose Herne Bay Domestics for my new fridge as only a few weeks ago I had such a positive experience with buying a new dishwasher from the firm.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi KG, thank you for your kind words and for choosing HBD again! We're delighted to hear you had a positive experience both in-store and with our delivery staff. Your recommendation means a lot to us, and we're pleased we could assist you with your new fridge. We look forward to serving you again in the future, if you need us. Thank you for choosing HBD!
This is my first time buying a purchase…
This is my first time buying a purchase from Herne Bay Domestics. Excellent Service. cannot fault it any way. If i require anything for my Kitchen they would be my first place to look and enquire. Thank you very much for a excellent service from start to finish
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi David, thank you for your kind words and for leaving this fantastic feedback! We're delighted to hear you received excellent service from start to finish and that HBD will be your first choice for kitchen appliances. Customer satisfaction is our priority, and we look forward to assisting you with any future purchases. Thank you for choosing HBD!
Excellent customer service received.
I needed to replace my built in Hotpoint double oven. The one I wanted was out of stock, so we ordered it. There was a delay and it looked like I would be waiting for many weeks, so an alternative oven was also, very kindly, ordered so that I was not left without one. Low and behold, my original choice did arrive...together with the alternative choice, so all was well. It was installed the next day, without any problems. Every member of Herne Bay Domestics has been so friendly and helpful, a big shout out and thank you to Nick and team. Needless to say I am very pleased, and would highly recommend Herne Bay Domestics and the service they give. Thank you.
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Mrs Barber, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that Nick and the HBD team could assist you effectively, and that everything was resolved smoothly with your oven. Your recommendation means a lot to us, and we're pleased we could meet your expectations. If you need any further assistance in the future, please don't hesitate to get in touch. Thank you for choosing HBD!
The team called 15 minutes prior to…
The team called 15 minutes prior to delivery just to confirm it was still OK. Installation of the new washing machine and removal of the old one was done very efficiently and quickly by two v helpful and friendly guys. Really good service
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Diane, thank you for your positive feedback! We're glad our HBD team confirmed the delivery time and completed the installation efficiently with friendly service. We appreciate your kind words and are pleased to hear you had a positive experience with HBD. Customer satisfaction is our priority, and we look forward to assisting you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Great service
Great service, courteous and efficient. The engineers were held up in traffic and called regularly with updates. Old fashioned attention to detail putting the customer first.
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Thank you for your kind words and for recognising our HBD team's dedication to customer service! We're glad our engineers kept you updated despite traffic delays and that our attention to detail made a positive impression. Providing courteous and efficient service is our priority, and we're pleased we met your expectations. We appreciate your feedback and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Great price came out quickly
Great price came out quickly
. Office staff were helpful and engineers were very thorough courteous and tested the dishwasher fully before leaving. Happy to recommend with a five star review. Thank you. Great to deal with.
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Robert, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you found our pricing competitive, and that our HBD office staff and engineers provided thorough, courteous service. We truly appreciate your recommendation and five-star review. Customer satisfaction is our priority, and we look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
We were in need of a new freezer
We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once more.
Why did we even bother looking elsewhere?
Looked online & ordered the freezer. Within 20 mins of ordering on a Saturday, we received a call from them advising they would be delivering our freezer on Tuesday. Fabulous customer service as always.
Can't praise them enough.
Thanks HBD. 🙏
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Carol, thank you for your fantastic feedback and for choosing Herne Bay Domestics again! We're delighted to hear that our service exceeded your expectations and that you found our HBD team helpful and efficient. It's great to know that our quick communication and delivery process made your experience positive. We truly appreciate your continued trust and support. If you need any further assistance, please don't hesitate to reach out. Thank you once again for choosing Herne Bay Domestics!
Our washing machine stopped working on…
Our washing machine stopped working on a Saturday, used a search engine to find companies which sell washing machines in my area. Herne bay Domestic came up. The website was user friendly and well laid out, with plenty of information about the machine . purchased a washing machine online, on Sunday, with the options for delivery slots, choses the Tuesday. also had the option for old washing machine to be taken away. on the 18th received a text message to confirm time slot for the following day delivery. The machine was delivered within the time slot. The two delivery men, were friendly and helpful. they put the machine were we asked for it to go. The also took away the old washing machine, which was paid for when ordering. I would certainly recommend Herne Bay Domestic and will be using them again if an electrical items are required .
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Tony, thank you for taking the time to leave this positive feedback! We're delighted to hear that you found our website user-friendly and that the HBD delivery team was friendly and helpful. It's great to know that your experience with the online purchase, delivery, and old appliance removal met your expectations. We appreciate your recommendation and look forward to assisting you with any future appliance needs. Thank you for choosing Herne Bay Domestics!
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