HomeServe USA Bewertungen 10 251

The technician came into my house, determined what had to be done in order to clean the main drain he was professional. He took his time. He made sure the tarps were put on the stairs to make sure that the equipment that he was bringing down the steps did not ruin my rugs. He determined that it was a clogged main sewer line so he brought down his big sewer cleaning machine I need and he did exactly what he said he was gonna do. He was gonna clear the line and exactly that’s what he did. after he got done clearing out the sewer line he cleaned up the mess that the machine had made and cleaned the whole entire area that he worked in then he took his machine back upstairs and put it back into his truck when he came back into the house, he removed all the tarps that were on the basement steps. He told me to flush all the toilets twice on the sinks the shower and everything is working well before he left. He did a great job.

Promptness

Prompt service. Capable and courteous technician.

Very responsive to appointment, repair and subsequent return to complete repair once part was in.

Plumber was knowledgeable, professional and friendly. He explained the problem and did not make me feel uncomfortable or embarrassed about the issue that caused the clog.

Responded quickly, communicated well,
Provided a reputable contractor.

The customer service representative was not fluent in English. He didn’t know what a sewer is. I had to explain it to him over and over again and he still couldn’t get it. He kept telling me that my warranty didn’t cover the sewer under my house. It was frustrating and upsetting. You should keep your customer service division in the USA and not send it to other countries. Disappointing.

Daniel was very informative and very friendly person.

Great experience all the way around.

The technician knew what to do and did a very good job and got it done so we could have hot water same day.

Things are taking care of on time

He did a great job. Had the problem resolved very quickly. He was very friendly

Teams very professional. Determined what problem was and took care of it. Arrived as scheduled , cleaned up after the project was completed. We were satisfied

I got help so quickly! Was able to avoid a flood. It was very efficient

Respectful - seen immediate need when getting info about a Disabled Veteran , needing a Furnace Repair now & not 3 days later! Got a Local HVAC to come that morning! He was on time, very explanatory, and efficient!

I've had little interaction with HomeServe or the technicians, therefore, I can't speak from a wealth of experience.

The tech came early. And it was a two day job. He was very professional and accommodating.

I called for service for our heater. It had stopped working overnight. Called and spoke to a very nice customer care agent.

With in hours the technician came and fixed the problem.