The actual process of buying my Fiido C11 pro was easy through the cyclescheme. But I found the updates regarding delivery was very poor. The link between the bike seller, the storage location/dispatc... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Mehr ansehen
Unternehmen hat geantwortet
Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... Mehr ansehen
Unternehmen hat geantwortet
Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Kontaktinformationen
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Vereinigtes Königreich
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,6
Hervorragend
295 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Ordered delivered no problems
2. Jänner 2024
Antwort von Horizon Micromobility
Hi Colin
Many thanks for your review
All the Best
The Customer Services Team
Thankyou for finally delivering my…
Thankyou for finally delivering my pther part of my order
6. Dezember 2023
Thank You Horizon
Great product, communication and service, thank you would certainly purchase from you guys again when needed.
29. November 2023
Antwort von Horizon Micromobility
Hi Lee,
Thank you for your review and we look forward to seeing you again in the future.
All the best
The Customer Services Team
Antwort von Horizon Micromobility
Hey Freddie,
Great choice with the Tenways CGO600 Pro. We're sure your new eBike will give you many hours of cycling joy.
Kind regards,
The Customer Services Team
Excellent customer service
Very helpful and response was quick, highly recommend excellent customer service
19. Oktober 2023
Antwort von Horizon Micromobility
Hi Nigel
Thank you for reviewing Horizon Micromobility.
Really great buying experience
Really great buying experience. Bike was shipped same day, email correspondence was really fast and friendly. Would really recommend.
5. Oktober 2023
Antwort von Horizon Micromobility
Many thanks for your review - we hope your new eBike gives many hours of fun 😀
Ordered a new throttle for my X8.
Ordered a new throttle for my X8.
Great service and delivery!
18. September 2023
Antwort von Horizon Micromobility
Hi James,
Thanks for your review - glad to hear you managed to get your scooter back on the road :)
All the best
The Customer Services Team
Really efficient shopping experience
Super fast, excellent service and very competitive prices. Many thanks!
13. September 2023
Antwort von Horizon Micromobility
Hi Rich,
Many thanks for taking the time to leave a review. If you need any Bosch parts in the future then please check us out again.
all the best
The Customer Services Team
Antwort von Horizon Micromobility
Glad to hear it :) Thanks for the review.
Really pleased with the product it was…
Really pleased with the product it was exactly as described
Also the company were excellent at communicating when there was a slight hold up with the courier
In the end the item arrived intact
I would not hesitate to use them again
1. September 2023
Antwort von Horizon Micromobility
Hi Stephen,
Thank you for your review and thank you for still giving a 5* review when there was a delay with Royal Mail. It means a lot when customers are understanding.
All the best
The Customer Services Team
Product is of very poor quality metal…
Product is of very poor quality metal sticking out of tyres inside when I contacted company they didn't want to now, don't buy go for a pure customer support outstanding
11. Juli 2023
Antwort von Horizon Micromobility
Hello - not sure why you have said we didn't want to know when this is not true. Having looked through the emails between you and the support dept we have asked you to send emails of the tyre. You were complaining about the tyre quality and then said that you wanted a new scooter. We asked for photos of the faulty tyre yet you haven't sent any?
Personalised service
Personalised service, excellent communication about our order and excellent product knowledge
12. August 2023
Antwort von Horizon Micromobility
Hello,
Thank you for your review.
All the best
The Customer Services Team
Antwort von Horizon Micromobility
Hi Michael,
Many thanks for your review for the Smartphone Grip.
All the Best
The Customer Services Team
Fast delivery excellent product…
Fast delivery excellent product selection, just what I needed. Highly Recommend.
8. August 2023
Antwort von Horizon Micromobility
Hi Robert,
Many thanks for your review.
All the best
The Customer Services Team
A great quality of service
A great quality of service! They take care of the customers very closely when you have a problem. My bikes kickstand was broken when came out of the box. Company provided me new one in less than a week. Also very good at after sales communication.
7. August 2023
Antwort von Horizon Micromobility
Hi Ali,
Thank you for your review. Happy to hear the new kickstand arrived so quickly. Enjoy your new bike.
All the best
The Customer Services Team
Came quicker then i thought it would…
Came quicker then i thought it would have and cheaper then alot of other,s well please with it.
1. August 2023
Antwort von Horizon Micromobility
Hi Paul,
Thank you for your review. We're pleased you're happy with the Kiox display.
All the Best
The Customer Services Team
Quick and efficient delivery
Quick delivery, ensured the order was correct and good value.
19. Juli 2023
Antwort von Horizon Micromobility
Hi Ian,
Thank you for taking the time to leave a review. If you need any further Bosch parts in the future please check us out.
Happy e-Biking
All the best
The Customer Services Team
Antwort von Horizon Micromobility
Hi Yevgen
Many thanks for taking the time to leave a review.
All the best
The Customer Services Team
Antwort von Horizon Micromobility
Hi Michael,
Thanks you for talking the time to leave a review. We hope the SmartPhone Grip adds to your e-bike enjoyment.
All the best
The Customer Services Team
Great service and products
great customer service, they listen and advise and deliver exactly as they promised
3. Juli 2023
Antwort von Horizon Micromobility
Hello,
Many thanks for your review. We hope you're pleased with your purchases 😀
All The Best
The Customer Services Team
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