The actual process of buying my Fiido C11 pro was easy through the cyclescheme. But I found the updates regarding delivery was very poor. The link between the bike seller, the storage location/dispatc... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Mehr ansehen
Unternehmen hat geantwortet
Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... Mehr ansehen
Unternehmen hat geantwortet
Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Kontaktinformationen
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Vereinigtes Königreich
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,6
Hervorragend
295 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really friendly
Really friendly, great offer, fab communication!
Wish they were based a bit closer. :)
19. April 2024
Antwort von Horizon Micromobility
Hi Kat,
thank you for the kind review - we're not that far away.... just the other end of the A4.
Enjoy your Estarli 😀
Tread carefully.
Update of this review following a subsequent purchase. Their banner headline of guaranteed no quibble returns is not true and willfully misleading. I'd recommend avoiding a company prepared to mislead in this way, or at very least be aware of the small print and ignore the bigger boasts.
A stockist of wide range Bosch ebike accessories. Quick delivery and despatch of a part that my local ebike dealer would have had to order in.
Update re reply - You have a large banner saying 'no quibble' on the product page, then you reply that small print means you're not quibbling. What a joke! Make the banner clear that t&c's apply to no quibble, and I'll remove this review. In the meantime just accept that you're misleading people. Subject to terms of course!
8. April 2024
Antwort von Horizon Micromobility
Thanks for updating your review regarding our "no quibble guarantee". No quibble means that customers can return items within 30 days without having to provide an explanation. The goods must be new and unused and in a re-saleable condition. No quibble doesn’t mean that customers can return the items for any reason they choose. So it doesn't allow customers to break the seal on boxes, fit components and then return them - in this case the goods are then not new, unused and re-sellable. Our full terms and conditions are stated on the website and on the particular item you purchased we also added extra details so that as much information as possible could be provided to you before purchasing the item.
Great service and communication
Great service and communication. Questions answered promptly. I asked for a different colour after I’d placed the order and told it was as no problem. Bike turned up in the allocated time.
Would definitely recommend this company.
Thank you
3. April 2024
Antwort von Horizon Micromobility
Hi Jamie,
Thank you for leaving a review. Enjoy your new Tenways e0bike
All the best
The Customer Services Team
Excellent service from Matt
Excellent service from Matt, the CGO600 Pro was already assembled and waiting for my test ride. I was not disappointed. Well worth the 400 mile round trip.
8. April 2024
Antwort von Horizon Micromobility
Hi David,
Thanks for your review and thanks for travelling so far to visit us. We're glad to hear that you're happt with the service provided.
All the best
The Customer Services Team
Good service
Good service even though there was a delay from the manufacturer they kept me informed so wasn't worried.
18. März 2024
Antwort von Horizon Micromobility
Hi Michael,
Thanks for leaving your review. We hope you visit ourwebsite again in the future.
Fast delivery,no quibble replacement…
Fast delivery,no quibble replacement when I made an error in ordering. Will use these guys again
18. März 2024
Antwort von Horizon Micromobility
Hi Chris,
Many thanks for your review - enjoy your Bosch purchase :)
Great price.
Great service and response about late delivery and good will offer. (due to Brexit customs check's)
Best price compared to several other online stores.
Will deal with again for similar consumales.
18. März 2024
Antwort von Horizon Micromobility
Hi Keith,
Thanks for taking the time to leave a review for your recent purchase.
Easy purchasing process
Easy purchasing process, quick to respond to any queries, updated progress throughout.
18. März 2024
Antwort von Horizon Micromobility
Hi David,
Many thanks for your review - enjoy your new Kiox 500 display
Highly recommended thank you and fast…
Highly recommended thank you and fast delivery 10/10 5*****
18. März 2024
Antwort von Horizon Micromobility
Hi John
Many thanks for your review
Extremely fast delivery
Extremely fast delivery, well packaged, good price. Very happy with the service provided by this company.
15. März 2024
Antwort von Horizon Micromobility
Hi Paul,
Thank you for leaving us a review, we look forward to you ordering from us again in the future.
Fast delivery and great communication.
11. März 2024
Antwort von Horizon Micromobility
Hello,
Thank you for your review, glad your order arrived quickly
Very helpful chat line
Very helpful chat line, useful suggestions and support and excellent product delivered quickly. Great prices !!
11. März 2024
Antwort von Horizon Micromobility
Hi Aaron,
Thank you for the review, happy to hear you're happy with the service provided.
All the best
The Customer Services Team
Arrived on time and in good condition item was as ordered very happy.
Arrived on time and in good condition
27. Februar 2024
Antwort von Horizon Micromobility
Many thanks for your review. Hope to see you again :)
Antwort von Horizon Micromobility
Hi
Many thanks for your review
Excellent product an definitely suites…
Excellent product an definitely suites the equipment fitted to
19. Februar 2024
Antwort von Horizon Micromobility
Hi John,
thank you for taking the time and leaving a review
All the best
The Customer Services Team
Efficient and effective service at…
Efficient and effective service at responding to my questions and needs. They sent the appropriate order very quickly.
13. Februar 2024
Antwort von Horizon Micromobility
Hello,
Thanks for your review.
Great service and prompt delivery
6. Februar 2024
Antwort von Horizon Micromobility
Hi Jayne,
Many thanks for your review
All the best
The Customer Services Team
Great web site
Great web site which help me understand the parts I needed which then arrived the next day. An easy 5 stars.
5. Februar 2024
Antwort von Horizon Micromobility
Hi Matthew,
Thanks for your review, nice to hear you founnd the website easy to use.
Great company to deal with
Prompt delivery, and handled the cycle to work scheme admin without any issues. The bike arrived with a minor ding to paintwork, they free issued touch up paint. Great communication. Would recommend.
3. Jänner 2024
Antwort von Horizon Micromobility
Hi Iolo
Many thanks for your review and we hope we enjoy the Estarli (once the weather picks up).
All th best
The Customer Services Team
Excellent service Matt was very helpful
4. Jänner 2024
Antwort von Horizon Micromobility
Hi Julie,
Thanks for your message, we'll make sure Matt from sales gets to see it (he'll be demanding a pay raise next).
Kind regards
The Customer Services Team
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