Houseoffaiza Bewertungen 

I wish I had read these reviews before ordering. This company is fraudulent & are absolute scammers. Not to mention that according to companies house - they are a dissolved company!

As per other reviewers, I placed an order which failed to dispatch over a month later. I chased with emails & received the same BS answer that it was due dispatch or apparently had already been dispatched (they can’t keep up with their lies) week after week.

Only after mentioning that I will be reporting to trading standards & letting influencers know did they straight away cancel the order & put in a refund.

If the item was already dispatched - how could they cancel & refund so easily? Meaning the item never existed let alone was it dispatched!

Save your money & time, DO NOT ORDER FROM HERE!

Sorry to have to write this review. But I am very disappointed with the customer service. I recommend house of Faiza to my mother who is 70 year of age. She was very excited to order from the company. However - the suite arrived and did not look the best on her. Which was fine!! My mother followed the return policy and sent a recorded delivery. When requesting credit note on number of occasions she was firstly told they did not receive the item. Then she was told there was make up stains on the outfit. Therefore, she was unable to receive refund. This was shocking as my mother does not wear make up!!!!! I am very disappointed with this. Customers who are thinking purchasing from house of Faiza please be careful as I would not want this to happen to yourself. My mum is very upset and has lost her money and trust with the company. This needs to be reported to trading standards.

Worst company I have ever come across. Ordered 3 outfits and they sent 2. When emailed to say please cancel the order as I don’t think it will arrive in time, they reassured me it would but it didn’t. When I chased up the order they responded with that they had never said it would arrive in time. When a refund was requested, they start to ignore my emails. On instagram, they were replying but not addressing the refund. They then deleted my comments under their posts and blocked me. I had seen other customer comments were also deleted! I wish I would have read these reviews first. Horrific experience.

DISGUSTING HORRIBLE UNPROFESSIONAL so called ‘BUSINESS’. Took my money and sent a suit that was wrongly advertised! didnt respond to my dm email or comments, instead they blocked me. they claim to have a shop in california, if you google the address lots of random fraud businesses come up with the same address.. THERE IS NO STORE! they are liars! dont buy from here they will take your money!!!!!! they need to be reported absolute liars

Iv had such a bad experience with this company..I ordered 2 outfits..they sent me the wrong outfit and then asked to send it back recorded delivery but they don't refund delivery charges even when the fault lies with them.

They then sent a credit note when a refund was promised for the one item...we still have no idea where the second outfit is

This is an absolute shambles of a company. They don't respond to emails and when they do its very vague and you have to keep emailing them to get half an answer

What sort of customer service is this?

And now they have blocked me on Instagram because I spoke up...how many other people have they done this to?

Ordered in February 2023. Didn’t receive order with no communication. Got an email April 2023 saying the suit was faulty and they will send a new one within 2 weeks. Haven’t received anything and it is now almost June. Have emailed them several times, asked to speak to a manager, messaged them on insta and commented on their insta pics but still no reply or order received. Reporting to trading standards. Disgusting company with horrible / no customer service at all.

Update: they have been continuously ignoring me and I left a comment on their Instagram post asking for a response which they deleted. They have still not responded.

Update: I informed them that they are breaching the consumer rights act by taking my money and not sending my package and I will be reporting to trading standards. They blocked me and said I was using threatening language.

I have checked the company on companies house and it was dissolved in 2019! The owner is Faiza Kousar.

I bought 2 outfits and paid over £270 for them and still have not received them. I have had no email response from them and no refund for clothes that are overdue by 5 weeks!!! I posted on Instagram about their terrible service so they blocked me! Please do not buy from them and read all reviews about them. I have to claim my m9neyback through the bank and have contacted Trading Standards!

Very unprofessional and extremely unhelpful customer service.
Regretting not reading the reviews before ordering.
They sent a dress which was nothing like what they advertised and then refused to accept the return.
They are an absolute scam

I ordered a suit from House of Faiza for this Eid (2023) and whilst the suit arrived it did not fit right in a way that getting the next size up would not have been feasible. The shoulders were loose and fitted on the hips - I chose Thor automated returns request reason as ‘fit and feel’ not right. I put in a return request which was approved and I sent out as per their policy the package and all accompanying complimentary items back to them within 14days of receipt of the item on my end (13th April 2023). I emailed them twice to support dept and once to their complaints department enquiring about the refund gift card or whatever they promised and received no response. I gave proof of them having received my return within the 14 day period as I returned using tracked delivery. I got no response just the parcel returns back to me and an email saying the return was rejected with no explanation. I emailed them the proof that they have accepted my reason for return - and also mentioned their returns process is ridiculous!! I have maintained proof of this and am keen to take this up with trading standards officers. Cannot believe they are operating in this manner! Furthermore, I have noticed they do not advertise which items they get stitched
themselves even though fabric may be designer and having had experience of stitching and designing suits in Pakistan I can tell when they stitch any unstitched fabrics the tailoring is way off the original design as is the cut of the suit/kameez and the laces and detailing used of cheap quality - massively disappointed when you pay a hefty price for a basic lawn suit. Learnt my lesson! Some places should not be given the benefit of the doubt and House of Faiza is one of them. Nobody from their support or complaints team reached out to me in response to any of my emails - I have even attached the emails I have sent. I have ordered a a suffuse suit from them again massively overpriced (they are a business so won’t fault them for that) from what I purchase directly from Pakistan but as least it arrived and as the stitching was done by the actual Suffuse brand it was great. Lastly, they sent a lovely book called Secrets of Divine love as part of my parcel, though a thoughtful and religious reminder, quite ironic coming from them seeing as they lack the decorum and manners of operating a business and providing customer care as a Muslim Business. Perhaps they need to delve into that very book and reflect on their unethical and flippant customer service and returns process.

I’d rather not have a generic response from
your complaints “department” under my post; nor a post telling me that you look after your other customers and they’ve had a great experience because is doesn’t change mine (the gaslighting is real!) Nevertheless I anticipate it will appear here anyway. The frustration and disappointment!

Also I know “you can’t change the past” according to your responses to other customers, don’t but at least pay heed to the advice you seek from you disappointed customers - pls live up to your own returns policy and kindly offer me the credit note / gift card refund (and others!)

Avoid this disgraceful and dishonest company. I placed an order 6 weeks ago and received an email stating that my outfits would be dispatched in 3 weeks. I chased them as 3 weeks had passed and I received nothing! I was advised that I would receive one of the two outfits by the end of the week and the other one the following week which was 2 weeks ago. I had wedding events to go to last weekend and ended up wearing a suit that I had worn before as I didn’t have any time to purchase from elsewhere.
I’ve chased my refund for £232 a few times and have been told it will take 14 days, yet funny how they don’t waste time and took my money as soon as I placed the order!!!
Avoid this company like the plague if you know what’s good for you..

AVOID THEM THEY ARE LIARS AND SCAMMERS!!! They have runied my eid and left me with no outfit i payed £136 for mariba b outfit which was supose to deliver on time on the 17th when message they said they have had delay and promise to deliver on eid morning that in the morning i will have my outift nothing has come i order this over a month ago on the morning my emails were ignore and i reached out to them on instagram i seen other people comments to they have not had they clothes to now their instgram
Page is deactivated funny THEY ARE SCAMMERS THIS COMPAY SHOULD BE SHUT FARUDSTER TAKING PEOPLES MONEY AND RUIN A SPECAIL DAY FOR PEOPLE i have now reported to them to my bank for fraud

Please save yourself from alot of misery, disappointment and wait. This is the worst company I have dealt with ever. They will post pictures of every design in the world without having any stock of it and will make you wait and wait and wait. This company is working in UK and does not provide with customer services number. When you message them they will make these pathatic excuses and false promises. After that they will start ignoring you like anything. I have bought a dress and then canceled the order with in an hour they replied after two days, canceled the order and its been three weeks there no refund in my bank yet. Eid is excpected tomorrow and there no sight of my order, I had to go and get another dress in an urgency today from local shop. They have made me cry so much and made me bed for my own hard earned money. These people are vultures. Even if you make a mistake of ordering from these people pay from your credit card so that you can easily claim it via bank because you are not getting it back from these vultures. They think they are working in Pakistan where there are no rights for customers. I will drag these to the court to get my each penny back. Please please please don't order from these. The website is an illusion they don't have those clothes. Its a fraudulent company. I have reported them to many high authorities and will name and shame them on social media via two very big influencers. Please AVOID AVOID AVOID AT ALL COSTS!!!!!!!!

DO NOT SHOP HERE! Worst “business ever” it’s just scam and a way of taking peoples money. They never deliver on time. They refuse to return customers money. And funnily enough when a customer complains the demand respect or threaten to ignore it block you! They need to be shut down completely. No morals and no ethics. They couldn’t care any less about the customers just want the money. Never heard of a business refusing a refund and only providing vouchers. A voucher was forced upon me a year ago when the Outift was late and did not fit the description. Since then I have attempted to sue the voucher 2/3 times and the item is never sent out when stated. I now don’t have any eid clothes. They refuse to pay for ethers when the items are delayed due to their fault. And they are now ignoring me because I have console in about the atrocious service and demanded all of my money be returned to my debit card instead of a voucher as I have had enough of this ongoing drama and have no intention of shipping from this fraudulent immoral disrespect “business”. They are breaking numerous consumer rights and do not care! Just take peoples money and get rude.

Did not receive my items and waited a few months. Contacted the company but kept receiving automated replies.

Only received one of two items but wanted to return. So as per refund policy I emailed before hand and got a returns authorisation. After months of chasing got a gift card refund instead of my money back. Surely this is unlawful. Unresponsive and distrustful company I am out of pocket and nothing to show for it.

Awful company. Ordered an outfit from house of faiza that said it would dispatch on 9th Jan. then got an email on 9th jan saying it would be delayed for 3-4 weeks.
3-4 weeks comes and goes, no further communication until i email. Then they say on 6th Feb that it will be dispatched in 2 weeks.
2 weeks comes and goes, no further communication until i email.
1st march i ask for a refund, 2nd march they just send an email with a cancellation notice with no apology or anything. 2 weeks later still no refund. I email again, they say wait 14 working days for a refund. I wait 14 working days and what a surprise, no refund. And now they no longer reply to my emails.
I will be raising a dispute with my card company to get the money back.
Avoid like the plague, awful company.

Very poor quality of stitching and cutting of fabric. Definately avoid. I bought a Takkwal stitched outfit. It was of extremely poor cut and fit. it appears they buy the fabric and then get it sewn from random , poorly trained "tailors".

i will not be buying from them again. i do not recommend them

One of the worst company don’t buy anything from them it’s been over 6 months now I never got my order and they will never respond to any emails.

I placed an order at the beginning of November and i have had no updates on my order, no tracking information and customer service is appalling. My emails have not been answered. And worst of all the money out of my account has been taken, a total of £200. I have resorted to leaving under there instagram posts which have been deleted. Do not purchase from this store!

I am still waiting for my suit which was ordered in August or a refund and have had no response. There is no phone number to call. I am asking house of Faiza to resolve this asap or I am going to report them to Trading Standards.

This company is the worst company I have ever purchased from.. My very first outfit was used and damaged and I returned it. They gave me a credit note and I have tried ordering from them on 2 occasions.. The first occasion it was taking weeks and still no sign of the order then I placed another order and again it said order shipped on their website but 2 weeks later still no sign of order. I checked the website again and then it said order unfulfilled.. I emailed customer service on 5 occasions and they did not respond.. I then contacted them on instagram and they said that there was an issue with that order and they emailed me. I did not receive any emails from them regarding this order and after chatting to them they cancelled that order and refunded the credit note. I requested a refund several times especially as the first order was used and damaged but they refused. The dishonesty and unprofessionalism from this company is unbelievable.. They are a disgusting, unethical and a dishonest company. Trading standards needs to look into this company because what they are doing can not be legal as they are defrauding the public.I advise people to report them to trading standards ASAP.