iHealth Labs Bewertungen 

Received 2 covid home tests from this company. Both had about a half of the required test fluid in the supplied capsules. They were sealed with no leaks poor quality control, would never use their products.

I have to say I was very surprised with iHealth. My last review was a one star and very bad for them but on the day after I placed the review, I received a brand new BP7 wireless BP cuff. My first thought was why in the world did they send this. It’s probably because the other one was not working. I could never get it to pair with the app. Thankfully the new one paired right away. iHealth, I ask you to forgive me for the bad review.

Ordered 14 COVID home tests from this company and they sent me expiring products.

For those complaining about not receiving their thermometer be glad! It is completely useless. The forehead thermometer only registers 98.2 or below. At least if you don't receive it, there is less plastic waste. I purchased mine through Amazon and received a refund; however, now I'm concerned my Covid tests that are also iHealth are also not to be trusted. Who can't make an accurate thermometer in 2022?!.

I ordered a wrist blood pressure cuff from ihealthlabs.com. I decided to go with another one instead and tried to return it. They originally got back to me, but after that one time, they never got back to me again. Even after many attempts at contacting them. It's been months and still nothing!

TOTAL WASTE OF TIME AND MONEY! I purchased two proctored Covid tests so my boyfriend and I could take the required tests in the comfort of our hotel room the day before our flight back to the U.S. We each had a good laptop (a MacBook and Microsoft Surface 4) and strong internet connection, logged in at the scheduled time and did everything correctly. However, after being instructed to wait for the proctor (who was behind schedule, with 5 people ahead of each of us), neither of us was able to get connected to a proctor, and we wasted almost 2 hours of our last day in Paris sitting in front of our laptops and waiting on the phone in a futile effort to contact customer support. We finally gave up and found a pharmacy around the corner from the hotel and were tested there (at a cost of only 20 EU each - - LESS than iHealthLabs charges!), and we walked out with our certificates about 20 minutes later. I've requested a refund from iHealthLabs, and if we don't receive it soon I will report this company to the FTC.

They are very good at taking your money, but useless at providing a service. I made an appointment for a proctored covid test, logged in at the assigned time and have been waiting for 20 minutes for a proctor to show up. After 10 minutes I called the customer support line which kept me on hold for about 5 or 6 minutes, then played a recording of useless tips and then dropped me into a voicemail box without my getting to talk to a human. Presumably they don't have any humans at the other end of the line as they can take your money by computer and so don't need them. If you are looking to get into the US with a covid test, you won't get there this way.

I ordered 4 tests Wednesday of last week by Friday they were in my mailbox. I have read the negative reviews and comments and my experience was 5 out of 5 stars. I don't know if it had anything to do with the site I ordered them off of but give it a try. Go to cdc gov site look for order tests click and it should take you to the post office site look for order 4 free tests. Put info in. That is it! Remember your not ordering anything thats just how it is set up...hope this helps. God bless you all

Purchased 2 rapid antigen covid testing appointments and didn’t realize I needed to purchase their test kits. I contacted them several times and asked for a refund - still haven’t heard back. I think it’s a total scam!!!!

As with so many businesses these days they send out automated messages letting you know that response times are longer because of Covid. It’s been 2 weeks now and still nothing…

You must haul your laptop when traveling. These morons have not realized that most people DO NOT travel with a laptop but use ipads!! They will then repeatedly call you and be of no help!
It was easier to find a local test. These folks are making millions on the USA government meaning us the tax payers. Stay away.

Ordered one of their Blood Pressure monitors and it was defective right out of the package....they don't answer phones or e-mail (email sent to their support address resulted in "undeliverable" response). Their support link on their website is a dead end. Considering legal action! John Curia
UPDATE: a week after writing that review, they finally reached out to me and provided an RMA# to return my defective monitor. Haven't received the replacement yet

I don't write reviews, but this company is awful. I ordered Covid tests on 12/15/21. After 2 weeks, I emailed to inquire about the status of shipping my order. I emailed a total of 3 times, received emails from them that they received my emails, but no response as to the status of shipping my order. Today (2/4/22) I called and actually spoke with someone. After giving my order number, the person knew my name, address, order quantity, etc. When I asked the status of my shipment, the response was "We lost the shipping label." Really? When I asked about the responses to my 3 emails, the response was "We've been very busy." Really? Before I could again ask for the status of my shipment, the person said ihealth would refund my purchase and then hung up. I note that I paid $13.98 per kit. The price was raised to $17.98 per kit.

I ordered the home test weeks ago and sent them an email asking where the tests were. I got a generic letter in response saying because of lockdown things were slow. The took my money but no tests. Stay away from this company.

Purchased COVID-19 tests and had them shipped to my inlaws. 1.5 weeks passed by and they commented that they never received the tests, although the tracking info says delivered. The order page says to write to a specific email address if there are any issues (including an undelivered package) but it is unmonitored and Google Mail bounces it immediately. (The email address is on the order page twice!) I sent a support request through their main page and--days later--have not heard anything.

I ordered COVID antigen test (home rapid test) and was directed to pay via Amazon pay, which is now my only confirmation. No email receipt or estimated shipping date. I saw IHealth tests listed on FDA's approved list so thought I was doing right thing by going straight to their website to order (to avoid scams!) When I sent followup query about receipt, I received same message as posted by another reviewer here over a year ago, full of spelling and grammatical errors. Eek, red flags galore! I have complained to Amazon and will continue to escalate as needed because this sort of thing INFURIATES me. PS: further red flag? The only positive reviews of this Chinese-company here appear very likely to be the result of in-house review padding. PS: oh my goodness another reviewer was additionally correct about the Better Business Board reviews on this company! They are TERRIBLE! Customer service is very important in this country. Though this company may have convinced the poor FDA to approve its Covid test for the time being, success will not last with such poor service, not to mention - apparently (again, there's so much documentation!!) - such terrible products (broken, missing pieces, missing chemicals, USED?!?!?, etc)

DO NOT BUY FROM THEM!!!!!!!!
I purchased a PT3 Forehead thermometer April 6, 2020. Received it on about April 11, 2020. It was defective. Contacted ihealthlabs customer service recording April 15, 2020 and was assigned a request number on April 16, 2020.
I have sent copies of my USPS receipt and tracking info that it was received by ihealthlabs May 7, 2020 at 11:46AM in Sunnyvale, CA 94086.
I have spent at least 6 hours discussing this with Customer Service, who are pleasant people, but nothing gets accomplished. They claim that they refunded my payment. My bank and my checking account have never received any funds from ihealthlabs.
today is Dec. 22, 2021!!!!! This has been over 20 months of chasing them!!!!
I was referred to the Accounting Dept.
The accounting Dept. Manager, Qi Jiang, never answers the phone and her voicemail is always full. Her number is 650-338-1187. Try it for yourself! No answer, full voicemail mailbox. I even sent an email to her and got no reply.
I bought this thermometer from them because I read a good review.
DO NOT BUY FROM THEM! I have since seen a large number of very poor reviews.

This company is beyond terrible. Since my orthopedist's office switched to them we have had all sorts of problems. Many payments we make are not credited and it takes months and months to get them to acknowledge and to fix. The last one has been going on for 9 months and still they cannot get their act together. When I told a few friends about it, they told me they had the exact same problem with them. Beyond incompetent.

I should’ve looked at the reviews before I ordered anything. Ordered two different items of different sizes. I was charged two different prices and the order I received contained two of the same size even though I paid more for one. They don’t respond to emails so don’t even bother wasting your time. I definitely would not recommend them to anyone.

Garbage company that misrepresents theirs products. They are not in anyway affiliated with Apple, and they won’t stand by their defective products.

I have been ordering supplies from Ihealthlabs since the beginning of the pandemic. I ordered 40 thermometers then hundreds of good quality KN95 masks. Over the last 8 months I have ordered about 5000 medical quality masks. At the beginning of the pandemic shipments took a while as they originated from China. Now shipments arrive in three or four days. I have referred them to other departments and they are happy with them as well.