iHealth Labs Bewertungen 

Ordered an iHealth PT3 thermometer on 04/19/2020. It took 2 weeks to arrive. My order was not processed for 5 days after placing my order. I have used this 2 times. I went to use it yesterday and it said the battery was dead. After replacing the batteries with 3 NEW sets of batteries it is still saying the batteries are dead. I called them today. Spoke to a foreigner, she assured me that the product has a history of doing this and agreed to send a new one today or tomorrow. She said I would be receiving an email with the replacement information, and tracking information shortly. Instead I received a computer generated email that said: Your request (#150519) has been received and is being reviewed by our support staff.

Due to the COVID 19 outbreak and the shelter in place order in our region, our ability to respond to tickets has been hampered. Please bear with us during this time of national crisis. With the need for our inferred No-Tounch thermometers, our ticket volume has gone from 40 tickets a day to over 600, we are all working long days to respond to all of the request.

If you don't hear from us over the next two business days, please check your spam folder. Sometimes our responses get filtered as spam.

To add additional comments, feel free to reply to this email.

Our support center operates Monday through Friday from 8:30am to 5:00pm, Pacific Time. We can also be reached at 855-816-7705.

This email is a service from iHealth Lab, Inc.. Delivered by Zendesk.

This is a far cry from receiving a confirmation that they are replacing the defective item, and tracking information for the replacement item that I was told I will have in my hands in 2-3 "working days" as she said. I will update, when or if I actually receive a replacement item.

BEWARE! It's a scam! I purchased 100 face masks and, after waiting for FOUR weeks, they sent me a different model, much cheaper (for the same price) that provides not the same level of protection to COVID. NO REFUNDS, NO RETURNS!!! The customer service phone number is fake, etc., etc. They just want to play with your health and take advantaje of covid at your expense. Fake intermediary.

I ordered masks that were on backorder, and waited nearly a month because I like the specific fit of the style. The delay wasn’t a problem, however, when they finally shipped they substituted a different style and brand with no notice. I figured this would be easy to fix with customer service, however they basically just told me “too bad”. I asked for a refund or for them to simply send the correct masks and they refused, insisting they expected me to pay for the wrong masks. Had they just told me they didn’t have the style I ordered I simply would have cancelled and no harm done. But to send the wrong item with no notice and refuse to do anything about it? Horrible!!!

I ordered 3 thermometers and 1 arrived defective. They don’t answer their support phone number or return email inquiries. I believe their company is a SCAM!

They are knowingly selling defective items and will not issue a refund. Their customer service department does not care. Check their Better Business Bureau rating.

scammers, never received a product ordered in april and they will not refund money. do not do business with this company.

I never received my order # 133933 from 4/26.2020 of 50 masks.

I ordered a thermometer and oximeter and like others only received the oximeter. I've emailed and called...emailed and called with no response and no refund and no thermometer! Buyer beware!!
RESPONSE TO IHEALTH 6/11/2020
ORDER NUMBER 77020

I ordered a thermometer and oximeter on March 31st. I received only the oximeter on April 13th. I sent them messages on April 13th, April 27th, May 21st, May 26th, and May 29th. I also tried calling them numerous times (which they never answer or return emails). Basically they say they have these thermometers in stock, they take your money and then you never see the product. This is especially concerning at a time when people really are counting on getting their ordered medical equipment. The fact that this company is obviously doing this means that they should be shut down!

I had very good experience with the purchases I made from this company. This is my second time buying from this company. At this difficult time of COVID-19, you can barely get any other thermometer timely in the market. I made my purchases on their website. It took a little more than a week for my first order to arrive, which is understandable due to the delay in the packaging and transportation process because of COVID-19. I received my second order in less than a week. I really like the design of the thermometer, as it is simple and easy to use. Would recommend to any buyers in need!

Received my thermometer in a respectable timeline even during this unprecedented time. The design is slick and is easy to use with a simple press of a button. I would recommend this to anyone who is looking for a convenient way to regularly monitor temperature, great product!

I got one of these thermometers when my baby was 8 months old. She is now almost three. Using typical thermometers was a total struggle until that point that I got the iHealth one. I really love this thermometer and felt it deserved a review.
Overall, for design and ease of use I'd say its 5-stars.
Regarding accuracy, all forehead thermometers are less accurate than the ear, armpit, mouth, and anus. So I'd really give it a 5- I'm not going to dock it a point for being a forehead thermometer, because I definitely won't use an anal one just for accuracy!
I'm really anal (pardon the pun) so I researched accuracy for days before buying this one. I've noticed that its more accurate at the center of the forehead than at the sides, and if there's hair over the forehead this also reduces the reading. But the manual basically says all this. I'll usually get a couple readings just to be sure, but haven't ever seen a wide variance in temperature without good reason (the typical squirmy kid). So just as long as you follow the usage instructions, you should be totally happy. During Covid-19, I bought one for my daycare. Now they use it daily to check all the kids upon arrival. I'm leaning towards this as a go-to baby gift for anyone having a kid, honestly. I trust it's accuracy with my baby and myself. :)

I ordered facemask and thermometer. They arrived as I expected. Like the thermometer design and fast reading. The mask quality is really good, very soft and protective.

They never shipped my items (thermometers) even though their website says they are in stock and ready to ship. They did charge my credit card, though. Could not get ahold of a person when calling, and emails never got returned. The only emails I got from them were generic advertisements. Maybe the company should get their sh** together before advertising even more items that are "in stock and ready to ship."
EDIT: I did end up receiving the thermometers. I wish the communication with the company was better, but the thermometers work well.

Ordered pulse oximeter and arrived quickly but NOT WORKING! Not a flicker. Changed batteries, etc..... Contacted the company 3 times over 6 weeks. Quick to sell/ship but nobody home or answering phone/emails for cheap and defective product returns or service. AVOID!!!!

0 stars. I placed order 4-21-2020 for no contact thermometer & pulse ox. $98.96 with roughly $20 shipping cost. Says order shipped 4-25-2020. As of 5-26-2020 says still waiting for USPS pickup. I have sent numerous emails to company with no response. I have tried calling company with automated response about covid-19 message. I have filed complaint with BBB. Do not order from this company waste of your hard earned money.

4/9:I placed order for No Touch thermometer.
Recd order confirmation but it didn't show my street address. I tried to correct address but their system would not let me. I mmediately called but phones were off due to C19 shut down. I sent email requesting address correction before shipped. No response received.
4/12 called but no answer just recording to send email. Status showed item shipped with no address correction.
Sent another email. No response received.
4/16: USPS tracking showed item reached USPS and was returned to iHealth by USPS for invalid address.
4/19: USPS tracking showed item received at iHealth in Sunnyvale.
I called again but still not accepting calls. No replies to my emails and item never received by me.
I sent another email with history, requesting refund.
No response to email.
4/24: sent another email requesting refund.
5/5: no response to any emails. Called and got recording they were "open" as of 5/3 but still not taking calls and to send email. I sent another email. Still no response.
5/15: I called again. Still not accepting calls, no refund received, and no response to emails.
5/22: Called again. Same recording. No response to any emails. No refund.
I Googled Customer Complaints Re:iHealth and see that on 4/24/20 they updated their return policy saying to request an RMA# for returns and they will "not process refunds for items sent to wrong addresses". Whoa!
How do you get an RMA# when not accepting calls and no response to emails? And no refunds for "wrong addresses" when their system made the error?
I have repeatedly sent emails to resolve this with iHealth all to no avail.
Now advancing complaint to Consumer Protection/California State Attorney General.
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5/29 In response to IHealth Labs
Thank you for finally responding.
My order# is 97824
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5/29 6:25 pm
Dear iHealth:
I just received notification from you that you are giving me a "partial refund". Apparantly you are keeping the shipping charge of $9.99 due to "lost in shipping".
No the item was not "lost in shipping". According to the USPS tracking, the item was returned by the USPS and delivered to your receiving area on 4/18. I should not be charged for an item lost in your shipping department.
I would appreciate a further refund of $9.99 to complete the refund resolution of this complaint.
Thank you
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6/4
Dear iHealth
I don't understand this. I have received the 9.99 but nothing else. Are you refunding the balance of $48.06 ( the cost of the returned thermometer)or not?
6/4 Sent another email to you about this.
How long is this going to go on?
6/8
I am happy to say that iHealth responded again and finally processed refund for the full amount. I have thanked them and notified them of receipt of the refund. I consider this finally resolved.
Thank you Trustpilot.

We placed an order on March 30, 2020 and the company provided a tracking #.

Current Status :When the shipment arrives at our facility the delivery date will be updated since April 3, 2020 no changes.

I have sent request (107814, 100038, 92618, via their website but still no response.

I ordered thermometer and pulse oximeter from this company but I received a box of face mask instead of thermometer. Been reading a lot of same issues in face book so I assumed that what other people were saying were TRUE.NOT recommended, Not reliable.

Update: 6/3/20: Since you've replied to my review and asked me for some information, I can't reply to your message so here is the information.
My Service Request # is: 88374. I was also sent an email on 3/27/20 with a RMA# 2683 and told I would receive my replacement thermometer in 10 days. No replacement received and my 5+ emails to your support asking for an update were ignored. That's why I posted the review that I did.
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I have been working with this company since March 27, 2020 where I received an RMA number and was told that a replacement for my defective iTouch thermometer would be received in 10 days. It is now May 5th and no replacement has been received. I have repeatedly emailed them for a status and all I get back is an automated email response. You can't call them as due to Covid-19, no one is answering their phones nor can you leave a message since the mailbox is full.

Horrible customer service and everyone should know to NOT due business with this company.