Having used the chargers at St Mellion estate, Saltash, Cornwall over the past few days, it was dissapointing to see bays occupied by vehicles that were still connected to the chargers, but no owners... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Still nowhere near as competitive as Tesla and until you are and start to compete with them properly maybe we'll see competion forcing public charging prices down as the costs are capitalist profiteer... Mehr ansehen
Unternehmen hat geantwortet
20 minutes in to charging then it stopped not able to disconnect from car as touch screen option wasn't available on the screen so had to call customer service, first time using instavolt, not impres... Mehr ansehen
Unternehmen hat geantwortet
Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Kontaktinformationen
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, Vereinigtes Königreich
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3,7
Akzeptabel
987 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Scandalous company took 45 pounds and…
Scandalous company took 45 pounds and kicked me off machine after £1.45 worth of electricity leaving me stranded in breen 115 miles away from my home in Birmingham, don’t use this company if you can get your electricity somewhere else
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Mark, thank you for taking the time to leave a review, please accept our apologies for the inconvenience caused by your experience. Please rest assured the £45.00 pre-authorisation fee will be released back to you automatically. If you are ever in a position where you need urgent support at one of our chargers, please call our 24/7 free support line. So that we can look into why your session cut out, please can you email us at info@instavolt.co.uk with the date, time, and location, along with the last four digits of the card used. We’ll look into this as soon as possible.
Kind regards,
InstaVolt
Disgustingly Unprofessional – Avoid This Company
By far the rudest HR/Hiring team experience I’ve ever had. The interviewer (Rachel) opened the call with, ‘You won’t get much from this call but if you’re successful we’ll let you know,’ immediately setting a tone of disinterest, dismissal, and unprofessionalism.
When I explained that I had tried to research the company but their website kept freezing, I was met with rudeness instead of understanding: ‘You’ve had all weekend,’ ‘You didn’t check on a phone,’ and finally ‘Well it works for me.’ I even provided screenshots to prove the site wasn’t working. Her response? She said there was no point continuing and ended the call on me — disgustingly unprofessional.
If this is how they treat candidates making an effort, it says everything about their culture and values. Completely unprofessional, condescending, and a terrible reflection of the company. I wouldn’t advise anyone to apply here if this interview is at all representative of their culture or working environment.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Sana,
I am sorry for the experience you’ve described. What you encountered is not how we expect our team to conduct interviews and we aim for every interaction to be respectful, courteous, and helpful, regardless of the outcome.
I am already looking into this and reviewing the interview, addressing the conduct you flagged and re-briefing our hiring team on our standards. I’ve also asked our IT team to investigate the website freezing you reported and to make sure candidates have an alternative way to access information if the site isn’t working.
If you’re open to it, I’d appreciate the chance to speak with you directly about this matter. Please reach me at info@instavolt.co.uk and address to InstaVolt HR Manager, and I will pick this up personally.
Thank you for taking the time to share your candid feedback and bringing this to my attention.
Great charging at winchester hub
7. September 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello Umer,
Thank you for your five-star rating and for sharing such kind feedback. We’re glad to hear the you had a great charging experience at our Winchester superhub. We hope to see you on the network again soon!
Kind regards, The InstaVolt Team
Helpful employee
Spoke to James in Scarborough who was pleasant and polite in helping us .He is a credit to your company.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello Lynne,
Thank you for your five-star rating and for sharing such kind feedback. We’re glad to hear that James was able to help you and that you found him pleasant and polite. We’ll be sure to pass on your comments to him, as he’ll be very pleased to know he made a positive impression.
We really appreciate your support and look forward to seeing you again soon.
Kind regards, The InstaVolt Team
Really easy to use if this is your…
Really easy to use if this is your first time and not sure how it works there is usually some one already someone who is willing to help you
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello, thank you for your 5 star review. We are so glad to hear that you find our chargers easy to use and that you feel you can lean on other EV users to enhance the experience! We hope to have you charging with us again soon. Kind regards, the InstaVolt team.
Plenty of handy easily accessible…
Plenty of handy easily accessible locations. A big bonus is the rate reductions after 8PM.
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Chris, thank you for your 5 star review. We are so glad to hear that you were happy with our accessible locations and our reduced evening rates! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
App not working, wouldn't charge
I put 20 credit on the instavolt app and it still wouldn't let me charge. So I had to use my contactless card and not benefit from the off-peak rate to 54 pence in porthleven, Cornwall
Had to pay 87p. Despite it being after 8:00 in the evening when it's supposed to be 54p
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Mr Hartill, thank you for taking the time to leave us a review. We are sorry to hear that you experienced issues when trying to charge via the app. Please could you email us at info@instavolt.co.uk with the details of your charging session and the email associated with your app account so that we can look into this for you? Kind regards, the InstaVolt team.
Unworthy to download
I have tried with the app in both liverpool and London but didn't get and best. It kept me waiting till I fed up. I have called the customer service however that was not useful . On the end it was time wasting.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thank you for your feedback, we are sorry to hear about your experience.
We would like to look into this further for you, by sharing further details about your experience with our app, we will be able to investigate why you may have been having trouble with using it.
We have sent you this information request through Trustpilot, once we have your details we will be able to assist you further with your app.
Please accept our apologies once again, we look forward to hearing back from you.
Kind regards, The Instavolt Team
I paid 45 pounds for ten minutes
I paid 45 pounds for ten minutes. only got from 7% to 33%. then the charger malfunction. I now have to wait five to ten days to get my money back. This is not what hard working people bargain for. much to expensive for this type of service.
31. August 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thank you for your feedback, we are sorry to hear about your experience. We’d really like to look into this further for you.
Please may you provide us with your email address so we can check the charging session and confirm the charger is working as it should? We have sent you a request for this through Trustpilot.
Just to clarify, the £45 you saw taken was a pre-authorisation hold. This is not a charge for ten minutes of use, but a temporary amount reserved by your bank to validate your payment card. The actual cost of the electricity you used will replace this amount, and any difference will be released back to you automatically, usually within 5–10 working days depending on your bank.
We completely understand how frustrating this can feel, and we’d like to make sure everything is working correctly for you, please do share your details with us so we can investigate further.
Kind regards, The InstaVolt Team
Charging is easy whether you have the…
Charging is easy whether you have the app or not.
31. August 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Dear Lisaj,
Thank you for your five star review. We are glad to hear that you found our Chargers easy to use with or without the InstaVolt app. We truly appreciate the positive feedback!
We do hope to see you on The Network again soon.
Kind regards, the InstaVolt team
Have I missing something or due you…
Have I missing something or do you have to input your card details in the app every time?
How long does it take to pay back?
Ionity pay back in hours!
The rest of my experience was ok, found the unit ok
Charger worked ok
Got a very positive response the next day, explaining how it all works
Thank you
31. August 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thank you for your review and feedback. We are glad to hear you found the unit easily and that the charger worked well.
When you set up the app you can choose between a pre-payment account, where you add funds to your wallet in advance, or a credit account, where your saved payment card is billed automatically later that day or the next working day.
Please note that when you first add a card to a credit account a £20 validation amount is taken, but this isn’t a fee, it is added to your app balance and can be used for charging or withdrawn back to your bank. You won’t need to enter your card details each time.
We do hope this helps but if you’d like a step-by-step guide on using the app, please contact us at info@instavolt.co.uk as we are more than happy to assist.
Kind regards,
The InstaVolt Team
Easy to use the app and loads of places…
Easy to use the app and loads of places to charge
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Dear Alana,
Thank you for your five star review! We are happy to hear that you found our InstaVolt App easy to use and that there are plenty of spaces to charge.
We do hope to see you on The Network again soon.
Kind regards, the InstaVolt team
Have had two experiences both very fast
Have had two experiences both very fast
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Robert, thank you for your 5 star review. We are glad to hear that you have experienced fast charging during both of your visits with us! We look forward to seeing you charge with us again soon. Kind regards, the InstaVolt team
Poor process
22/8 Financial charging process is unclear and very slow. Immediate taking of deposit but unable to process what charge has actually been used in a timely manner. Also, the getting of a receipt at charging point is unclear. Added charge nearly an hour ago and no idea what it cost. No details with my bank yet and not able to get receipt. Poor customer experience.
Now some 8 hours or so later, still no confirmation of charge amount. 🤔
24/8 - 48 hours gone now and still no detail. Perhaps it was free?
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon Nigel,
Thank you for sharing your feedback, we do apologise for your experience. We completely understand how frustrating it must be not to see your charging costs and receipts clearly.
When using our chargers, a pre-authorisation deposit of £45 is taken to ensure there are sufficient funds available. Once the charging session is completed, the final amount is confirmed and the unused portion of the deposit is released back to your bank. Depending on your bank, this can sometimes take up to 5-10 working days to appear clearly on your statement, which may explain the delay you’ve experienced.
When paying by card, receipts are not issued automatically at the charger. To obtain one, you can either use our online receipt generator or email our team at info@instavolt.co.uk with your session details, and we’ll be happy to provide it for you.
If you use the InstaVolt app to start your charges instead, all of your session receipts are stored automatically within the app for easy access.
We understand how important it is to have clarity on payments, and we’re continually working to make the process as smooth and transparent as possible. Please don’t hesitate to get in touch with us at info@instavolt.co.uk so we can provide the receipt for your recent session.
Thank you in advance, we do hope to see you on the Network again soon.
Kind regards, The InstaVolt Team
I wish you would include a route…
I wish you would include a route planner in your app. If you have then I am sorry but at the moment I am constantly swapping between Google maps, Waze and the electro verse app
The instavolt reply raises this to a 4
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Thank you for your feedback! We’ll be sure to pass this on to the relevant team. We completely understand how helpful it would be to avoid switching between different apps. We appreciate you taking the time to share this with us.
Kind regards,
The InstaVolt Team
Easy use reasonal prices
Easy to use rfid card makes it easier too. Simple set up always reasonable prices and convenient placed charges
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Thank you for your wonderful feedback! 💳⚡ We’re so pleased to hear that you find the RFID card easy to use and that our chargers are convenient and well-priced. Making charging simple and accessible is exactly what we aim for, and it’s great to know we’re getting it right. We look forward to keeping you on the move! 🚗⚡
Great location always available plenty…
Great location always available plenty of room if you are disabled..plug in scan & connection was very fast!
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Thank you so much for your kind feedback! 🌟 We’re delighted to hear that you found our chargers easy to access and quick to connect. Accessibility and reliability are very important to us, so it’s great to know this has made a positive difference for you. We look forward to welcoming you back again soon! ⚡
I struggled to start the charge with my…
I struggled to start the charge with my app so used a card.
When the charge was complete I tried to get a VAT receipt via the Receipt Generator and then by phone and lastly by email which proved impossible.
16. August 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Michael, thank you for your review, we are sorry to hear that you experienced issues when trying to charge via the app. Please do send us an email to info@instavolt.co.uk with the date, time, cost of your session and the last 4 digits of the payment card you used and we can then look into any potential issues as well as generate a receipt for you. Kind regards, the InstaVolt team.
I charged at Syon Park London theres14…
I charged at Syon Park London theres14 chargers had no trouble getting on one just a nice place to charge and relax
17. August 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi John, thank you for your 5 star review. We are so glad to hear that you had a relaxing charging experience at our Syon Park site! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Amazing overall Experience
Amazing overall Experience
17. August 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi!
Thank you so much for your kind feedback! We’re really pleased to hear you had an amazing experience, and we hope to welcome you back again soon.
Kind regards,
The InstaVolt Team
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