I learned after purchasing the product that they have a 20 or 25% restocking fee. So it is not really fully refundable. Also, when I called to ask for more information, they said they will get back... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The information on the IRESTORE website is very informative regarding expectations, both short and long term. The helmet fits well on my head vs. another high end brand that I returned since it was wa... Mehr ansehen
Unternehmen hat geantwortet
Recd my new Elite 3 days after ordering! So exciting! I have the Pro but have been wanting the Elite since it came out! I am 75 yr old female- not losing my hair but it sure has gotten so much thin... Mehr ansehen
Unternehmen hat geantwortet
I purchased the Elite version with the battery pack. You want to talk about premium? My goodness, I was so impressed with the packaging, housing, quality of this version of the product. Additionally,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Haarpflegeprodukte
- Haarersatz-Service
- Laden für Gesundheits- und Kosmetikprodukte
- Medizintechnikhersteller
Vom Unternehmen geschrieben
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin. From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
Kontaktinformationen
16811 Knott Ave, 90638, La Mirada, Vereinigte Staaten
- 1-888-487-1790
- info@irestorelaser.com
- irestorelaser.com
3,7
Akzeptabel
1362 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I feel so disappointed
I feel so disappointed. I purchased a mask from iRestore and now need to return it because of the poor fit and questionable effectiveness. I have sent several emails to customer service requesting a return shipping label, but so far I haven’t received any response whatsoever.
This experience makes me question the company’s integrity. At the very least, their customer service has completely failed. If I don’t receive a response soon, I will have no choice but to file a complaint with the Better Business Bureau.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Ivana,
We're sorry to hear about your experience and understand your frustration. After reviewing your case, we can confirm that you have now received our email, and your return is currently being processed.
We appreciate your patience and are committed to seeing your return through as quickly as possible. If you have any additional questions, please reply to our latest email and we'll be happy to assist you.
I purchased the helmet professional and…
I purchased the helmet professional and paid for the return refund guarantee. My results were poor, in fact I lost hair. I contacted them for the return and their promised email on how to return it was never received. I called again and was told to send another email as I had to deal with the first person I spoke to. I called again and was told I should keep the helmet and they'd send me $200. I said I wanted the full refund promised. I never received an email. Then I was told they have problems delivering to a "live.com" email and asked for a gmail address. I gave them my gmail address - again no email received. They changed their refund policy for items purchases after June 2. I bought mine in January! I never saw the "restocking fee" on my original order and now they have a 25% restocking fee. I had to call a third time and was given the same story that they'd send me the return information - NONE RECEIVED!! They are untrustworthy!!!!
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Ed,
We're sorry to hear about your experience and understand how frustrating this has been. We want to make this right. Our team has sent multiple emails to both the email addresses you provided with instructions and to help resolve your concerns, but it appears they may not be reaching you.
Please check your spam or junk folder, or contact our Customer Service team with an alternate email address if needed so we can ensure you receive our messages and assist you with your return request as quickly as possible.
Excellent customer experience and…
Excellent customer experience and product offerings.
29. Jänner 2026
Antwort von iRESTORE
Hi Albert,
Thanks for the positive feedback, and we wish you all the best!
Horrible product horrible dishonest…
Horrible product horrible dishonest customer service
30. Juni 2026
Antwort von iRESTORE
Hi Marlene,
We're sorry to hear about your experience. We've reviewed your conversation with our team, and we can confirm that this matter will be taken care of. We appreciate your patience and look forward to resolving this for you as quickly as possible.
Antwort von iRESTORE
Hi Darin,
We appreciate the early review and are looking forward to hearing positive results in the coming weeks.
Antwort von iRESTORE
Hi Rene,
Thanks for the feedback, and wishing you all the best!
My first impression of the iRestore…
My first impression of the iRestore brand was positive from the get-go. I had spent about a month doing as much research as I could on red light therapy, and I believe I found some good indicators that were positive enough to make me think it's the real deal.
So when I decided to go for it, my online shopping was quick and easy. I opted for a bundle which consisted of Elite helmet & Illumina face mask.
No, these products were not inexpensive by any means. In fact I was a little reluctant at first. But after some thought I figured if the treatment does work yes expected then the investment would have been worth it.
Fast forward and my shipment arrived exactly a week later. Unpacking was like opening Christmas gifts as a kid. I must say judging by the look and feel, these truly are high quality products, which gave me the reassurance I had made the right choice.
Time will tell about the effectiveness, but I pray and Hope that results will be positive.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Hugo,
Thank you for your thoughtful review and for choosing iRestore! We're so glad to hear you had a great ordering, delivery, and unboxing experience.
We appreciate your trust in us. Stay consistent with your treatments, and we hope you'll see great results in the months ahead. We're here if you need anything along the way!
Great product and easy to work with
Great product and easy to work with the company. I've been very pleased, and am considering additional items from them.
24. April 2026
Antwort von iRESTORE
Hi Susan,
Thanks for the positive feedback, and wishing you all the best!
App doesn't work
I just got this device. The manufacturer tells me it will take months to see results. That is fine. But I can't get the app to work to track my progress. Nothing works- I suspect it is because I registered my device on the website and now I can't register the device on the app. Who knows but I don't have time to sit on a chat to figure this out. I sent screenshots. I restarted my phone, uninstalled the app reinstalled the app but no good. Even my account information is not loading- there's a fundamental data issue here. They requested a review so here you go.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Allison,
Thank you for taking the time to share your experience, and we're truly sorry for the frustration you've had with the app.
We understand how disappointing it is to run into technical issues, especially when you're just getting started. We appreciate you sending the screenshots and trying the troubleshooting steps already. We've raised your case with our technical team so they can investigate the issue further and determine what's causing the problem.
We appreciate your patience and the opportunity to make this right.
The products and pricing are great
The products and pricing are great. Getting a customs bill for an additional $285 is not great
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Thank you for your feedback! We're glad to hear you're happy with our products and pricing.
We're sorry to hear about the unexpected customs charges. For international orders, customs duties, taxes, and import fees are determined by your country's customs authority and are not collected or controlled by iRestore unless specifically stated at checkout. These charges can vary based on your local regulations and may be due upon import.
We understand how frustrating unexpected fees can be, and we appreciate you sharing your experience, as it helps us continue improving the information we provide to our international customers.
Your charger/adapter is ancient!!
Your charger/adapter is ancient!!! Everyone is now using USB-C chargers and you have something totally obsolete. Fix it asap and send your existing customers new adapters for free
25. März 2026
Antwort von iRESTORE
Hi Sameer,
Thank you for taking the time to share your feedback. We truly appreciate it and understand your concern regarding the charger design.
We're always looking for ways to improve our products, and feedback like yours is invaluable. We've shared your suggestion with our product team for consideration as we continue to evaluate future product updates and accessories.
Thank you again for helping us improve.
I have only used it once so I can’t…
I have only used it once so I can’t give a detailed experience, but so far it seems OK I’ll let you know in six months!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Julie,
Thanks for the positive review, and wishing you all the best!
Antwort von iRESTORE
Hi Carrie,
We appreciate the positive feedback, and we are looking forward to hearing about better results in the coming weeks!
Haven't used it very long so I don't…
Haven't used it very long so I don't know but I like the product just bought it?
26. Juli 2026
Antwort von iRESTORE
Hi Greg,
Thanks for purchasing the iRESTORE Pro device. Looking forward to hearing about positive results as you start using it for your hair growth journey.
I haven’t seen my product yet
I haven’t seen my product yet. I’m
Paying for something I have NEVER received
12. März 2026
Antwort von iRESTORE
Hi Nuala,
We sincerely apologize for the inconvenience. Upon reviewing our records, the most recent order we found under your information was placed on March 12, 2026, for the Illumina Face Mask, and it shows as successfully delivered. If your review refers to a different order, please let us know the order number or any additional details so we can investigate further and assist you as quickly as possible.
The customer service has been amazing
The customer service has been amazing! They have consistently checked in with me after I received their apex laser and hair restoration helmet. When i have asked questions over text messages- they respond very quickly and comprehensively. You aren’t just purchasing a product but an entire service team.
6. Juli 2026
Antwort von iRESTORE
Thank you, Sherri! We're delighted to hear you've had such a positive experience with both our product and support team. We truly appreciate your kind words and are always here if you need anything along your hair restoration journey.
I just started- we’ll see if this meets…
I just started- we’ll see if this meets expectations down the road - too soon to evaluate.
10. Juli 2026
Antwort von iRESTORE
Hi Mac,
Thanks for the feedback, and looking forward to hearing positive results in the coming weeks!
Great recommendation and ease of use.
10. Juli 2026
Antwort von iRESTORE
Thanks for the positive feedback and wishing you all the best!
Just received it
Just received it! Took my “before” pictures and I am looking forward to seeing positive results!
9. Juli 2026
Antwort von iRESTORE
Thanks for the early review, and wishing you all the best!
Inacceptable customer service
On May 9 I posted a review about iRestore that is not honoring the extended warranty it promised for the iRestore Elite I purchased for more than 1800 $. 2 days later iRestore responded, writing "We’ve already requested your details so our team can reach out to you directly and get this sorted out as soon as possible, including confirming and fixing your extended warranty registration." Up until today, more than 2 months after this message, I still have not heard from iRestore.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Nancy,
We sincerely apologize for the lack of follow-up and understand how frustrating this has been, especially after waiting more than two months.
Please reach out to our Customer Service team via email. This will help us locate your case, investigate what happened, and work toward resolving your extended warranty concern as quickly as possible.
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