I learned after purchasing the product that they have a 20 or 25% restocking fee. So it is not really fully refundable. Also, when I called to ask for more information, they said they will get back... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The information on the IRESTORE website is very informative regarding expectations, both short and long term. The helmet fits well on my head vs. another high end brand that I returned since it was wa... Mehr ansehen
Unternehmen hat geantwortet
Recd my new Elite 3 days after ordering! So exciting! I have the Pro but have been wanting the Elite since it came out! I am 75 yr old female- not losing my hair but it sure has gotten so much thin... Mehr ansehen
Unternehmen hat geantwortet
I purchased the Elite version with the battery pack. You want to talk about premium? My goodness, I was so impressed with the packaging, housing, quality of this version of the product. Additionally,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Haarpflegeprodukte
- Haarersatz-Service
- Laden für Gesundheits- und Kosmetikprodukte
- Medizintechnikhersteller
Vom Unternehmen geschrieben
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin. From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
Kontaktinformationen
16811 Knott Ave, 90638, La Mirada, Vereinigte Staaten
- 1-888-487-1790
- info@irestorelaser.com
- irestorelaser.com
3,7
Akzeptabel
1362 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
RETURN COST
I’m not rating the neck n chest mask. I’m giving a one star for service because I spent almost 1k on two products had to return one for medical reasons and had to pay $34to send it back. Such a company should offer free returns. I personally stay away from such companies but being that the product seems to be good I took a chance. I’m out $34.
23. Juni 2026
Antwort von iRESTORE
Hi Myrna,
We're sorry to hear about your experience. We understand your frustration with the return shipping cost. As outlined in our return policy, customers are responsible for return shipping expenses. We appreciate you giving our products a chance and value your feedback, as it helps us evaluate and improve our policies.
Antwort von iRESTORE
Hi Jeanette,
We appreciate the positive feedback and wish you all the best!
Cool mask and I like that it is not cabled to a wall
Looking forward to seeing the results from the mask. I have only received it last week and used it three times, so the jury is still out on whether it will give me good results, but I am hopeful. I knocked one star off the review because for $400+ USD, I was hoping I wouldn't have shipping issues and assume this company had dealt with shipping internationally before. My package crossed the Canadian border with no problem and then got "stuck" for several days with a note repeated each day for several days that it was being held for shipping related fees. This is fine - living in Canada and ordering things from the US, I have encountered this before... but usually I get a message from the shipping company to pay the fees and instructions on how to do that. Nobody from DHL ever contacted me and my package would have likely sat in a warehouse in Toronto forever (or been sent back to iRestore) if I hadn't taken it upon myself to look into it and realize there were duties and taxes to pay. So I figured out how to pay them (no instructions or anything were given) and I had my package a couple of days later. But again - I had to do all the leg work to figure this out - shouldn't I have been contacted? Maybe this is a DHL problem and not iRestore's problem, but every other package from DHL I've ever received that had duty owed, I got a little card through my mailbox to go pay and pick up at the post office. This was really odd that they never contacted me and just expected me to figure it out for myself. For a $400+ USD order, I'd hope that this would've been worked out in advance or they would've known to contact the buyer to tell them they owe duty and taxes. Very odd. If I was not as efficient as I am and figured it out on my own, I would imagine this package would've just been returned to sender which would have been very disappointing.
25. Juni 2026
Antwort von iRESTORE
Hi Shelley,
Thank you for sharing your detailed feedback. We sincerely apologize for the shipping experience and understand how frustrating it must have been to figure out the customs payment process on your own. While customs notifications are handled by DHL, we'll share your feedback with our logistics team to help improve the experience for future customers.
We appreciate your patience and hope you see great results with your Illumina Face Mask as you continue your treatment journey.
Very pleased with quality of product…
Very pleased with quality of product and ease of use. Also was packaged very well. Only been a week so too early to report any results.
25. Juni 2026
Antwort von iRESTORE
Hi Angela,
Thanks for the feedback and wishing you all the best!
I am very pleased so far with my…
I am very pleased so far with my shopping experience with irestore laser. It was delivered to me within days and I’ve had super communication from the company from the beginning. They are checking in on me and how things are going and readily answer questions. That makes me feel confident about my purchase.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Leslie,
We're delighted to hear that everything went smoothly. Let us know if there's anything you need, and we'll be there for you in a heartbeat.
Thanks and wishing you all the best!
Warranty information requirements
In order to register the product to enact the 3 year warranty they require your birthdate, giving them more personal information to sell.
The irestore elite is very easy to use.
24. Juni 2026
Antwort von iRESTORE
Hi Charles,
Thank you for your feedback, and we're glad to hear you're finding the iRESTORE Elite easy to use.
We also understand your concern about providing your birthdate during warranty registration. We apologize if the request felt unnecessary. The birthdate is requested solely for account verification and to help us accurately identify your registration if you ever need warranty support. It is not required for the purpose of selling personal information. We take customer privacy seriously and handle personal information in accordance with our privacy policies.
We appreciate you sharing your concerns, as feedback like yours helps us improve both our processes and the customer experience.
Loving IT!!
I have just started using my Elite and currently facing some shedding for the first time in my life I am happy with the shedding as I know now that Elite is working. Waiting for good results as I have just started my journey!!!
23. Juni 2026
Antwort von iRESTORE
Hi Shalini,
Thank you for sharing your experience! Shedding can be a normal part of the hair growth cycle as weaker hairs make way for stronger, healthier ones.
We're excited to be part of your journey and can't wait to hear about your progress. Wishing you great results!
iRESTORE Elite - UK VAT SCAM
I purchased my iRESTORE Elite directly from the manufacturer on 29 June and paid $2,271, including UK VAT.
My shipment has not been delivered because iRESTORE did not pass the UK VAT on to UK Customs, despite charging me the additional 20%. Instead, I keep receiving generic emails from AI-generated customer service responses stating that the shipment was not marked as duties paid. This is clearly their error, as the VAT was paid at the time of purchase.
DHL will not deliver the shipment unless I pay a further 20% in import VAT, which I have already paid to iRESTORE.
I also contacted the CEO, Kevin Chen, via LinkedIn but received no response. In my experience, the company does not have an effective customer service department, and they charge a 25% fee if you wish to return the product.
Do not buy from this company.
$1,179.95
Subtotal: $1,893.00
STANDARD RATE - UNITED KINGDOM: $378.60
Shipping: $69.95
Total: $2,271.60
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Inna,
We're truly sorry for the frustration and inconvenience you've experienced. We completely understand how upsetting it is to be asked to pay import VAT again after already paying UK VAT during checkout.
Please rest assured that your case is being actively reviewed by our team. We understand the issue you've raised regarding the VAT collected at the time of purchase, and we're working to resolve it as quickly as possible. We sincerely apologize for the delays in communication and for the experience you've had so far.
We appreciate your patience while we investigate this matter, and we'll continue to keep you updated as soon as we have more information. Our goal is to make this right and ensure the issue is resolved appropriately.
Thank you for bringing this to our attention, and again, we're very sorry for the inconvenience.
it's perfect timing that looking for
i have try it for more than 2 week it's all good easy to use and look forward for result. good for budget.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Thanks for the feedback and wishing you all the best!
If I could give zero stars I would
If I could give zero stars I would. I’ve sent irestore so many emails about returning my Helmet that I have lost count. I haven’t used it and don’t intend to. I just want a refund and to return it and they have literally ghosted me. Absolutely useless and would never recommend
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Georgina,
We're very sorry to hear about your experience and understand how frustrating this has been.
Upon reviewing your case, we can confirm that we've been responding to your emails and have sent multiple messages regarding your return request. It appears that our replies may not be reaching your inbox, so we kindly ask that you check your spam or junk folder, as they may have been filtered there.
If you still can't find our emails, please let us know, and we'll gladly resend the return instructions so we can help process your refund as quickly as possible. We appreciate your patience and look forward to resolving this for you.
Great Product
It's easy to use, comfortable and seems to work really well so far. I'm really enjoying it!
22. Juni 2026
Antwort von iRESTORE
Thanks for the feedback and wishing you all the best!
I love the product
I love the product, but I don’t wear it enough. What can I do? I need to send it back.
15. Mai 2026
Antwort von iRESTORE
Hi Trina,
Thank you for your feedback! We're so glad to hear that you love the product.
If your main concern is that you haven't been wearing it consistently, we'd encourage you to give it a little more time and try to use it as recommended. Consistency is key with red light therapy, and most users don't begin to see noticeable results until they've used the device regularly for several months.
Of course, if you still decide that you'd like to return it, we're happy to help. If your order is still within our return policy, please contact our Customer Support team with your order number, and we'll provide you with the return instructions and explain the next steps.
Smooth buying experience and unboxing…
Smooth buying experience and unboxing product was a delightful experience with well designed packaging and easy to understand directions. The quick start guide was very helpful. Will peruse manual more in depth later. Overall, impressed with product and buying experience so far.
16. Juni 2026
Antwort von iRESTORE
Hi Robert,
Thanks for the positive feedback and wishing you all the best!
Antwort von iRESTORE
Hi Bob,
We appreciate the positive feedback and wishing you all the best!
Not a “12 month guarantee”
I didn’t see any results after 10 months but what is most upsetting is the misleading “12 month guarantee” language when you purchase. When you return the item you are charged a 25% return fee which on a product this pricey is not a negligible amount. Beware.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Andy,
Thank you for sharing your feedback, and we're truly sorry to hear that your experience has been disappointing.
Hair regrowth results can vary significantly from person to person. While many users begin to notice visible improvements within several months, others may require a longer period of consistent use, especially depending on factors such as the stage of hair loss, age, genetics, and overall health. Because of these individual differences, we generally recommend using the device consistently for at least 12 months to allow enough time to evaluate its effectiveness.
We also wanted to clarify that, after reviewing your account, we can see that you chose to keep the device rather than return it under our 12-month money-back guarantee. While our return policy does include a restocking fee for returned devices, we understand your concerns regarding how the guarantee may have been perceived, and we appreciate you sharing that feedback. We'll be sure to pass your comments along to the appropriate team as we continuously work to improve our customer experience and communication.
We genuinely appreciate you giving iRESTORE a try and thank you again for taking the time to share your experience.
I love red light laser therapy
I love red light laser therapy. And I iRestore is fantastic! I love there products so far got the red light helmet and belt. Looking into getting the red light panels as well but not sure how and where to store them. Love love love it! Don’t hesitate to give them a try!
15. Juni 2026
Antwort von iRESTORE
Hi Wendy,
Thank you so much for your amazing review! We're absolutely thrilled to hear that you're loving your iRESTORE Elite device and Sculpt Belt and that you've had such a positive experience with our products.
It means the world to us that you're considering adding one of our Red Light Therapy Panels to your routine as well! If you ever have questions about storage, setup, or choosing the right panel for your needs, our team would be more than happy to help.
Thank you again for your trust and support. We truly appreciate you recommending iRESTORE to others, and we look forward to being part of your wellness journey!
Power bank cord issues
The sculpt belt is great. However, the power bank that I purchased with it had no directions for how to charge it. It looks like the power cord that came with it should charge it, but instead you have to use a USB to USB cord. I had to purchase a separate cord to charge it.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Rebecca,
Thank you for your feedback, and we're so glad to hear you're enjoying the Sculpt Belt!
We're very sorry for the confusion regarding the power bank. We understand how frustrating it must have been to find that the charging instructions weren't clear, especially when it led to you having to purchase a separate USB-to-USB cable.
Your feedback is incredibly valuable, and we'll be sharing it with our team so we can improve the instructions and packaging to help prevent this from happening for future customers.
We truly appreciate you bringing this to our attention, and thank you for choosing iRESTORE!
Just got the elite
Just got the elite, it’s appears to be very well packaged, there is attention to detail and the product appears is built with quality in mind. Let’s see if the science works and the red lights improve hair loss.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Sean,
Thank you so much for taking the time to share your first impressions!
We're delighted to hear that you noticed the quality of the packaging and the attention to detail that went into the iRESTORE Elite. Our team works hard to ensure every customer has a great experience from the moment they receive their device.
We hope you'll continue to enjoy using it. While it's still early, consistent use is key, and most users begin noticing visible improvements after several months of following the recommended treatment schedule. We look forward to hearing about your progress and hope you'll share an updated review as your journey continues.
If you have any questions along the way, please don't hesitate to reach out. We're always here to help.
Ordered a product on June 17th
Ordered a product on June 17th. On that day, I was notified that the product was sent to USPS for transport and given a tracking number and my credit card was charged. As of July 2nd I have not received the package and no one can tell me where it is.
17. Juni 2026
Antwort von iRESTORE
Hi Mitchel,
Thank you for bringing this to our attention, and we're very sorry to hear about the delay with your order. We completely understand how frustrating it is to have been charged and receive a tracking number, only to have no updates on your package's whereabouts.
Please know that we are treating this as a priority. Our team is actively looking into the shipment with the carrier to determine what happened and to get you an update as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this. We'll be in touch as soon as we have more information.
I have owned my iRESTORE elite for…
I have owned my iRESTORE elite for about a week now it’s easy to put on only need to wear helmet for 12 min a day. I don’t like that the wire that’s connected it helmet is fixed on helmet so when I put it away it’s kind of just hanging there I wish I could take it off that way wire is safe and not out. Also I saw that they recently have a 4th of July sale and I just bought my maybe a week ago if I had waited I could have save money.
Lastly when I tried login in to the account I used to purchase helmet it said I didn’t have an account so not sure what that is about.
I hope I can write another review after I see hair growth/less fall out
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Juliana,
Thank you so much for taking the time to share your experience! We're glad to hear that you've found the iRESTORE Elite easy to use and that the 12-minute treatment fits well into your daily routine.
We also appreciate your feedback about the fixed cable. We understand how having a detachable cable could make storage more convenient and help protect it from wear. We'll be sure to share your suggestion with our product team for future consideration.
Regarding the recent 4th of July promotion, we're happy to let you know that we've already matched the sale price for your order, so you won't miss out on the savings.
We also appreciate your openness about updating your review in the future. Since you've only had the device for about a week, it's still very early in the treatment process. Most users begin noticing visible improvements after several months of consistent use, so we hope you'll continue to see progress over time.
Thank you again for your feedback and for choosing iRESTORE. If you have any questions along the way, we're always here to help.
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