I learned after purchasing the product that they have a 20 or 25% restocking fee. So it is not really fully refundable. Also, when I called to ask for more information, they said they will get back... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The information on the IRESTORE website is very informative regarding expectations, both short and long term. The helmet fits well on my head vs. another high end brand that I returned since it was wa... Mehr ansehen
Unternehmen hat geantwortet
Recd my new Elite 3 days after ordering! So exciting! I have the Pro but have been wanting the Elite since it came out! I am 75 yr old female- not losing my hair but it sure has gotten so much thin... Mehr ansehen
Unternehmen hat geantwortet
I purchased the Elite version with the battery pack. You want to talk about premium? My goodness, I was so impressed with the packaging, housing, quality of this version of the product. Additionally,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Haarpflegeprodukte
- Haarersatz-Service
- Laden für Gesundheits- und Kosmetikprodukte
- Medizintechnikhersteller
Vom Unternehmen geschrieben
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin. From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
Kontaktinformationen
16811 Knott Ave, 90638, La Mirada, Vereinigte Staaten
- 1-888-487-1790
- info@irestorelaser.com
- irestorelaser.com
3,7
Akzeptabel
1362 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I haven’t seen results yet so my…
I haven’t seen results yet so my experience is neutral right now. Thank you
12. Juni 2026
Antwort von iRESTORE
Hi Brian,
Thanks for your honest feedback, and we look forward to hearing positive results in the coming weeks.
In the meantime, please dont hesitate to reach out if you need anything else. Thanks and wishing you all the best!
I just have one month using irestore…
I just have one month using irestore professional and I am noticing I am not loosing as much hair now when I wash my hair
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Luz,
We're delighted to know that you're already seeing early signs of improvement. Wishing you continuous success in your hair growth journey!
The worst experience of customer…
The worst experience of customer service and shipping I’ve ever had for buying such an expensive product!
11. Juni 2026
Antwort von iRESTORE
Hi Sara,
We're truly sorry to hear that this was your experience. We understand how frustrating it must have been, especially for such a significant purchase.
Please know that we did our best to make things right by issuing refunds wherever possible and working with you throughout the process to address your concerns. While we regret that we couldn't completely change your experience, we sincerely appreciate your patience and the opportunity to assist you.
Thank you for your feedback, it helps us identify areas where we can continue improving both our customer service and shipping experience.
Antwort von iRESTORE
Hi Debra,
Thanks for the feedback and wishing you all the best!
No problems so far
No problems so far. I will let you know down the road in a few months how everything is working out. I have positive vibes about it.
16. Juni 2026
Antwort von iRESTORE
Hi Terry,
Thanks for the positive review and wishing you all the best!
Excellent quality! Results pending.
It has been just several days since I received and begun using the product. Overall quality is excellent. Outcomes still pending. Ask me again in 6 months.
15. Juni 2026
Antwort von iRESTORE
Thanks for the feedback, and wishing you all the best!
Be aware when ordering from Australia
Ordered from Australia, only to discover I had to pay an extra $400 in custom duties - no idea why. I originally thought it was a scam, but sadly not. These devices are on the high-end price wise, and I was very borderline on going with them. If I knew it was an extra 400 would have gone elsewhere. As it is I am still waiting for the devices to arrive, last noted that it had been past onto a "third party" delivery service 5 days ago and no tracking updates since :-(. Hopefully the devices are brilliant and well worth the hassle, but they have to arrive first.
Update: Products arrived the day after I posted. The quality looks very good. Only issue is the charger for the headset can only be plugged into a US socket. the other devices used USB , so off to buy an adapter.
15. Juni 2026
Antwort von iRESTORE
Hi Mark,
Thank you for sharing your experience, and we're truly sorry for the frustration this has caused.
We understand how unexpected customs duties and taxes can be disappointing, especially for a premium purchase. These charges are determined by your country's customs authorities and are not collected or controlled by us. Unfortunately, they can vary depending on the destination country's import regulations.
We also checked your shipment and can confirm that it has now been successfully delivered. We hope you've received your devices and that you're able to start using them.
If you have any questions about getting started or need any assistance with your devices, please don't hesitate to reach out. We're here to help and want to ensure you have the best possible experience with your purchase.
Professional and solved my issue.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Cindy,
Thanks for the feedback, and wishing you all the best!
I have still not received my item
I have still not received my item, and no one has replied to my previous email.
Could you please check the status of my order and let me know when it will be delivered?
8. Juni 2026
Antwort von iRESTORE
Hi Sara,
Thank you for sharing your feedback, and we're truly sorry for the frustration you've experienced.
We have responded to your email with an update regarding your order, but we're sorry if you haven't seen our reply. Our team genuinely wants to make this right and ensure you receive your order as soon as possible.
Please check your inbox (and spam/junk folder) for our latest message. We appreciate your patience and look forward to resolving this for you.
The LED Mask arrived quickly and it's…
The LED Mask arrived quickly and it's really easy to use. It's lightweight, doesn't hurt my nose and I can do other things while I'm wearing it. So convenient. I got a compliment on my skin the after my first use!
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Karen,
Thank you so much for your wonderful review!
We're thrilled to hear that your LED Mask arrived quickly and that you're finding it so comfortable and easy to use. It's great to know that the lightweight design lets you go about your day while wearing it, and we're especially excited to hear you received a compliment on your skin after your very first use!
Thank you for choosing iRESTORE and for sharing your experience. We truly appreciate your support and wish you continued success with your skincare journey!
So far
So far, so good! The iRestore Face Mask is easy to use, comfortable, and convenient. I’ve had a positive experience with it so far.
27. Mai 2026
Antwort von iRESTORE
Hi Denise,
Thanks for the positive feedback, and wishing you all the best!
Antwort von iRESTORE
Hi Sam,
Thank you for your feedback, and we're sorry to hear that you were disappointed with the refund process.
We'd like to clarify that our records show the refund was processed in accordance with our policy. The remaining charge was for the overnight shipping service, which was successfully fulfilled. Although the package was ultimately refused upon delivery, the expedited shipping service had already been completed and the shipping cost was therefore non-refundable.
We understand your frustration and appreciate your feedback.
They Know How To Treat Their Customers!
They Know How To Treat Their Customers!
I had a chat with a representative before my purchase and an invoice was emailed to me based on our conversation. I appreciated this. The red light therapy helmet took a while to arrive but it wasn't too bad. I am loving the experience so far and am hopeful i will have success.
25. Mai 2026
Antwort von iRESTORE
Hi Jane,
Thank you so much for your wonderful review!
We're delighted to hear that you had a positive experience with our team before your purchase and that the personalized invoice made the process easier for you. We also appreciate your patience with the delivery time.
Most of all, we're thrilled to hear that you're enjoying your iRESTORE experience so far. Hair growth takes time, and we hope you continue to see great results with consistent use.
Thank you for choosing iRESTORE and for sharing your experience. We truly appreciate your support!
Antwort von iRESTORE
Hi Maria,
Thank you for bringing this to our attention, and we sincerely apologize for the delay in receiving your order.
Please know that your order is now being prioritized, and our team is actively working to resolve the issue as quickly as possible. We understand how frustrating this delay has been and truly appreciate your patience.
We've reached out with an update and will continue to keep you informed until your order has been successfully delivered.
Antwort von iRESTORE
Hi Margaret,
Thanks for the feedback, and wishing you all the best!
irestore face and sculpting belt led
very easy to order, did not take long to receive items ordered. Wife loves the face led. I purchased a different brand and to her the comfort on your face led was a lot better. We just purchased the Sculpting belt and it is also very comfortable.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi JM,
Thank you so much for your fantastic review!
We're delighted to hear that the ordering process was smooth and that your items arrived quickly. It's especially wonderful to know that your wife loves the Face LED Mask and finds it more comfortable than another brand she's tried.
We're also thrilled to hear that you're enjoying the Sculpting Belt and that its comfort has met your expectations. Your feedback means a great deal to us, and we're grateful that you chose iRESTORE for your wellness journey.
Thank you again for your support, and we wish you both continued success with your treatments!
Customer service is top notch
Customer service is top notch. They are always available to help. The products being sold are also excellent quality and work as they say they do.
11. Juni 2026
Antwort von iRESTORE
Thanks for the feedback, and wishing you all the best!
I wasn't expecting overnight miracles
Thank you for your response iRestore. I wasn't expecting overnight miracles. You had sent me a "write a review" link within 2 weeks of purchasing and using the product so I wrote what I had experienced in that time frame. If you need review for a longer product use duration then please kindly update your system to automatically send customers "write a review" link around that time frame. Please don't expect customers to save link for 6 months and then try and find it 6 months later to write you a review. Thank you for your understanding.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Singh,
Thank you for your thoughtful feedback, and we truly appreciate you taking the time to share your experience. We completely understand your point, and your suggestion about sending review requests later in the treatment timeline is a valuable one. We'll be sure to share this feedback with our team as we continue looking for ways to improve the customer experience.
Thank you again for your understanding and for helping us improve. We truly appreciate your support and wish you continued success with your treatment journey.
Shipping was quick
Shipping was quick, and product was easy to use right out of the box. Recieved great customer service when I had a question.
2. Juni 2026
Antwort von iRESTORE
Hi Kimberley,
Thanks for the feedback and wishing you all the best!
I haven't felt any improvement with…
Apex Half Body LED Panel - Apex Elite 2160
I haven't felt any improvement with this product at all. It generates a lot of heat, and I have to keep it further and further away when using it.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Kumar,
Thank you for sharing your experience. We understand it can be disappointing not to notice improvements right away.
Results from the Apex Elite 2160 can vary from person to person depending on factors such as treatment consistency, the specific concern being addressed, and individual response to red light therapy. While some users notice changes within a few weeks, others may require several weeks or even months of regular use before experiencing noticeable benefits.
Regarding the heat, it is normal for the panel to generate some warmth during operation. However, if the heat feels uncomfortable, we recommend adjusting the distance and duration of your sessions according to the user guidelines to ensure a comfortable experience.
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