iSTRAP Bewertungen 

I ordered an iwatch case on the 14 July and it is now the 19 July. When I review my purchase I note where my item remains pending and unfulfilled. This is despite the fact that I paid Express Post for next day delivery. Why advertise this fact when obviously in my case it cannot be honoured. It concerns me also that the businesses website does not have any telephone or email contact details. Extremely dissapointed in the level of service and would find it difficult to recommend this business.

exchange of watch band
I ordered multiple items from your website and it said it was going to be delivered in 24 hours however it was received 4-5 days later.
In addition to this, one of the bands that arrived (15th July 2024) was wrong and I lodged a returns form online to have it exchanged however it got rejected and I am unsure why. There is no email on your website to contact and no other means of communication. The band is untouched, brand new and still in its packaging.
My order number is 7233238.

I placed an order & the automatic address fill in came up whilst putting in the details, I clicked on my address but when the email was sent to me it had changed my unit number to the street number which means I will not receive the delivery.
Tried to send an email which replied it is not monitored.
There is no phone number & no way to contact other than this way.
The help centre advises to contact Australia Post if there is an issue but no information is given or tracker number given.

I received an email from ISTRAP 22/07/2024 with a tracker number.
My order was being shipped a week after I placed it supposedly for next day delivery.
I also received the reply from ISTRAP regarding my complaint yesterday (22/07/2024) advising the address could not be changed as the order had already been shipped, but the order was not sent until yesterday, enough time to change my address.
Not good enough.

Strap arrived with velcro not stuck to the strap and therefore unusable. Return initiated and dismayed to find that I will not receive my postage paid as well as the cost of the strap and also maybe have to pay to return the strap. Update 19/07/2024 No contact following return request for faulty goods and no way of contacting them. Update 22/07/2024 - Refund received for price of strap only and told I can keep the faulty strap. Now £15 out of pocket for postage and left with a strap I cannot use. AVOID THIS COMPANY AT ALL COSTS!!!

Unfortunately incorrect size was ordered and an exchange was approved. However I have not received the exchange even though iSTRAP received the original band on 11th June per Australia Post. The original Order No #7230258 shows that I owe $10 for exchange freight but I have no idea how to pay this and even if this is what is holding up the exchange. There is absolutely no way of communicating with this company, it is very frustrating.
Update - Thankyou iSTRAP for responding, payment has been made and I look forward to receiving the exchange strap.

Ordered a tempered glass film from this company for my Apple Watch SE 44mm version, looked great out of box however went to apply and figment was terrible. Did not sit flush with watch and bubbles would appear in the corners. Won’t be using again

Order number 7232434

They sent me a reply problem is I want to speak with them. I tried to send number as directed several times previously and it failed. I think they have stolen my $ by not allowing me to get reimbursed easily. They need to email me or call me.

Absolutely zero customer service so far. there is no phone number or email address anywhere, I feel so helpless.

I bought two straps for next day delivery but it came after two weeks.

I returned the straps in original condition without even wearing them because they weren't the right size.

Aus Post has confirmed that they have gotten the straps back but there is no email, no contact, nothing. Where do we contact them? PLEASE give us some response!

It is a $100 loss for me, which is a lot in this economic climate.

Please respond to all of us we are all naive and believing in your ads and ordering the straps but this is not what we expect. Will change review if it is rectified.

Please have a look at order #7232011 and please give me a store credit at least so I can order the right straps for my family.

EDIT: Thank you istrap for responding asap, I really appreciate it. The straps have been posted and it says that it has been received by your office in NSW, so please give me an update asap as I am needing these straps urgently/ Thanks once again.

Terrible product, terrible service. Ordered case for my wife’s Apple Watch - arrived quickly but cracked on application onto the watch. She persisted to use but water would sit underneath after washing hands or swimming, requiring case to be removed and reapplied regularly. Sent photo back to istrap about the cracked screen, and they declined it immediately, incorrectly stating that it cracked because it’s designed to crack before the screen - implying that heavy pressure was placed on the face of the watch. They allow no option to respond to this and have no option to phone or email other than starting from square one. $40 for a $5 product that broke within days. Avoid like the plague!

Edit following response:
The case did not repel water, as you suggest. This is not true. And the screen cracked from constant removal to clear this water, and not from a heavy impact. Damage occurred simply from application and removal. The product is cheap and poor quality.

I ordered 4 products, and 3 of them are great, probably worth 4-5 stars, but 1 is faulty. it was a buy 3 get 1 free promotion and its the one they assigned as free that is faulty so it can't be returned. There is no way to contact them via email (as its not monitored) or speak to someone. I have submitted a returns claim for the other band to see if someone will contact me by a returnable address, but I only want the faulty part replaced, so lets see what happens. until I hear further, its a 1 star from me. and I warn you to be careful and perhaps choose a different company for you watch straps and protection items.

I recently returned a Milanese loop watch strap that wasn’t suitable. The return was declined due an odour on the item, which would have been perfume.
Your website features the following:-
LOVE IT OR SWAP IT
Love it or Swap it allows you to return any product to us and swap it for something else. If you’ve changed your mind, ordered the wrong item, need to change your size, or just don’t love it – we’ve got you!
I returned the strap as I didn’t love it; it catches on clothing and has torn a pair of jeans, and the inside lining of a suit jacket. Perhaps this falls under Manufacturing Faults. I was happy to receive a store credit to swap it to something else. Nowhere on your website does it say the item could not be worn within the 30 days.
Your website also doesn’t have a contact email address, phone number, live chat feature, or any way to contact the business, which is an unfair business practice, and fails to meet the consumer rights and guarantee requirements of a business operating in Australia. The email addresses all reply with an unmonitored message.
I’d appreciate you applying the credit and advising once this has been done, as the strap is both faulty and I don’t love it. If you can’t apply the credit than please proceed with a full refund due to faulty item.

Was sent a faulty strap. Would just like a replacement, but instead their portal initiated a return, for which I am expected to pay return shipping. Absolutely no way to contact their support by phone, email, chat, socials. I'm forced to post here because they seem to actually respond to these reviews. Order number is #7230039.

Beautiful product however after wearing it for 3 hours it broke and I didn't get a confirmation email with and order number to be able to process a refund and there is no way to contact customer service except through a order number

Bought two screen protectors, watched the videos and installed according to those videos. It’s absolutely impossible to install without bubbles; they’re defective. Can’t believe they cost $20 each. The cases work but you can buy the exact same thing on Amazon for a third of the price. Trying to contact customer service to discuss and there is no live chat, no email. It is intentionally evasive. If you have a direct email please let me know !

I send case protector for exchange because I don’t have order number they don’t send receipt so can’t contact them will not buy anything else.Jeanette

Worst online shopping experience ever in my 55yrs. I recently purchased a braided loop strap as mine had broken and I needed one immediately. First I was told 24hr delivery and it took 4 days. Then when it arrived, it was too small. I put it back in the original package and immediately went to refund or exchange. No refund only exchanges... and the porthole wouldn't even let me order the exchange until they received theirs back. So I paid postage over $10 for tracking only to find out 5 days later that they denied my exchange and lied saying the item was dirty. DIRTY? WT.. I didnt even have it out of its package for more than 10 min. They are using this as an excuse to not refund. DO not buy anything from this company. You cant even send them an email of complaint as they do not monitor the shop email they provide and there is NO phone number.. Very poor service and very unhappy. What a waste of $90 dollars and time. Is there a negative star available....

07May2024
An additional email arrived from iStrap today - with the promised credit / gift card - Thank you iStrap. 04May2024
The response from iStrap is ambiguous and at present not-helpful. The response below refers to 'a couple of emails' but there was a single email that indicates 'Return is complete' with a link that says that $79.99 will be refunded 'via a store credit (gift card0 once your request has been completed'. These 2 statements are internally inconsistent. I am none the wiser and still dissatisfied and their portal is still a problem

Problems with Return Portal
I exchanged 2 watchbands for 2 alpine loops - there was a cost difference of $60 ($60 more) as the alpine loops were $79.99 each. I paid the difference.
The 2 alpine loops arrived today - they were supposed to be the same size for a 41mm but they are not and one is >> larger.
I attempted to return the incorrect sized band - the portal however only registers that I paid $30 for it rather that $79.99 and furthermore it says that it can only refund $30 and and I cannot 'love or swap it' because there is no alpine loop available for $30...the complete catch 22!
The Return Portal needs to have a human being attached to it in instances like this.
Can iStrap please contact me

the 5th of october 2023 i purchased a Midnight Braided Solo Loop 38/40/41 / Size 4. so i thought okay well i know im gonna have to wait a long time, but i also expected to get updates from where in the world my package is. But no i had to check it myself, plus i gave up regularily checking to see how far it was, cus it never ever moved. Now when i check, there is nothing on that tracking number whatsoever.
You cant find their support mail, when you click "contact us" at the bottom of the page. i want my money back since i consider myself scammed.

I ordered a blush pink case protector and blush Milanese loop band for my series 8 Apple Watch. The colours are beautiful and aesthetically pleasing and the band is ultra comfortable. The band arrived in the mail with a a small scratch on it. It arrived in plastic and not well packaged, but I wasn’t keen to go through the process of exchanging. The band unfortunately gets snagged in clothing and will pull the threads out of the fabric. The case protector doesn’t look too bulky and the screen is still fairly responsive, although at times I will need to press twice but the protection outweighs the inconvenience. It does do the job of protecting the watch as mine is already cracked from a hard knock. I intend on buying a replacement protector

Faulty strap and unable to use it as it snags on my clothing and has become unusable so I have removed it. Trying to find an email address to get any correspondence to them is proving difficult. The only one I could find says it’s unmonitored and to click the customer service help email but the link doesn’t work. Wish I’d read the reviews before I ordered because it seems a lot of people have trouble with customer service and support.