iSTRAP Bewertungen 

AVOID AVOID AVOID.
I ordered a new strap and it was a failed delivery for unknown reasons, got sent from post office, to parcel locker, then I requested a refund and it was not refunded when they received it back. 4 months later still requesting a refund and speaking to a BOT every email. Every review is the same as this - avoid this store. Next stop is consumer complaints! Terrible customer service, terrible business.

Horrible experience from this company!
Ordered a watch band and a case. Over a week later there was nil communication of whether the items had been shipped. Requested cancellation of the items. Found better superior items through another company which were shipped and received in 3 days. A friend of mine has two different watch bands and cases from iStrap. After reviewing these, I found the quality to be that of a knock off Temu or similar. The bands were splitting and the cases did not protect the watch face, even though they came with the cover plates. Avoid at all cost. Please note, customer service is shocking as well!

Update: I warn anyone considering ordering from this company: go elsewhere. iStrap is a professional scam operation and they know exactly what they're doing.
I contacted the postal service directly, who confirmed iStrap never shipped the band out of Australia — it never arrived in the US. Despite this, iStrap told my credit card company they had delivered it to me in the USA. That is a lie.
This has been a horrible, drawn-out experience. I've reported iStrap to multiple consumer protection and fraud agencies, all of whom have been helpful and responsive — unlike iStrap themselves.
Avoid this company entirely.
I never received the product, a refund, or any communication from this company. My emails have gone completely unanswered. I was forced to dispute the charge directly through my credit card company to get any resolution.

6/26/26 iStrap STILL hasn't reached out or responded to any of my emails. I am disputing this and they reached out and told my credit company that I received my item and to close the dispute! I live in the USA and the item was received in Australia, not the address on my order, which is in the USA. 100% fraud! I would stir clear of this horrible company! I am filing every complaint possible in hopes that iStrap won't screw anyone else!
I ordered an Apple Watch band from iStrap and unfortunately have had a very disappointing experience. The item was never delivered, and the tracking information showed that the package did not meet overseas customs requirements and that the sender needed to take action. Despite this, the issue was never resolved.
I contacted customer service multiple times requesting assistance. Initially, I received Ai responses, but eventually all communication stopped. The package remains undelivered, and I have not received a refund.
I understand that shipping issues can happen, but what concerns me most is the lack of customer support and communication once the problem occurred. As a customer, I expected either a replacement, assistance with the shipment, or a refund when the item could not be delivered.
Based on my experience, I would be cautious about ordering from this company.

Update 6/22/2026: There is NO communication from iStrap. This is the first communication in over a week and through Trust Pilot! I ordered the Apple Watch band on May 21, 2026. Do the right thing and refund me, as I NEVER received what I paid for and there is proof it never left Australia.
Istrap will not answer my emails. I have not received any meaningful update, resolution, replacement, or refund.
My order was placed on May 21, 2026. The tracking number (LH421644599AU) continues to show customs-related issues and indicates that the sender needs to take action. The package has never been delivered to me.
I have never been contacted by customs, never billed for customs fees, and never refused delivery. Despite this, I have already paid for merchandise, including shipping fees, that I still do not have.
While iSTRAP's public response suggests the matter is being actively handled, my experience as a customer is that the issue remains unresolved. I am still waiting for either delivery of the product or a refund.

Another update, still NO contact from iStrap, the watch band is still at the post office since June 3 with a note saying "contact sender". Now I am out $200 for a product iStrap refused to help resolve. Since they only respond to reviews, PLEASE refund me. I no longer want your product or to ever do business with you again and I am hopeful this review will help others from making the mistake in purchasing anything from this terrible company!
The tracking shows the package never left Australia due to an address issue on your end, and it is now sitting at a collection point in Bondi Junction, NSW. I'm in the USA. I cannot collect it.

6/23/26 new update: I still have not been contacted from ANYONE at iStrap. I received an email from 'shop' stating that my order was delivered. However, I have not received the item.

According to the tracking information, the package appears to be in Australia, while I am located in the United States. Therefore, it is impossible for me to have received the order.

Because the item was never delivered to me, I have submitted a return request and am requesting a full refund immediately. As I am doing my best to get in contact with anyone from iStrap and having no luck.

iStrap, please provide proof of delivery showing the delivery address, date, and location where the package was allegedly delivered. If you cannot provide proof that the item was delivered to my address.

I have been trying to resolve this issue for some time and am extremely disappointed that I am now receiving notifications claiming the order was delivered when it clearly was not.

What a terrible experience from start to finish.

It took nearly 2 weeks for this item to arrive and when it arrived, the screen had scratch scuff marks on it in multiple places.

When I contacted iStrap for a refund or exchange due to the damage, it took them ages to respond, then I got a response from their AI Bot ‘Sage’ that my request has been denied as the damage was caused by me according to them. When I replied saying I would be requesting a refund via a PayPal chargeback, I got a response saying this has been sent for human review.

Due to their failure to then respond to me or try rectify this issue, this has now resulted in a PayPal chargeback due to this company scamming me by providing damaged goods, then not be willing to provide a refund or exchange for the same item not damaged.

After over a month dealing with them, I am sending the damaged product they sent me back and PayPal will action the refund once received.

I have previously purchased from them, mostly without issue other than huge delays, however, after this experience, I would never purchase anything from them again and urge anyone thinking of doing so, to look elsewhere as the moment something is wrong with an item they send, it’s going to be a bigger hassle than it’s worth dealing with them as their ‘customer service’ absolutely stinks.

REPLY TO ISTRAP:
Hi iStrap, I would appreciate it if you spoke facts and not made up things to try suit your fake agenda. The item was not installed, as I advised, and the damage was like that when I opened it. You asked for further photos (of the back of my watch and also photos of the box/bag it came in). I explained I didn’t keep the delivery box/bag as it was after bin collection AND I provided the photos as requested of the back of my watch. I have emails which I am more than happy to share to show you are fabricating things. As per the PayPal dispute case open, you have requested the item be sent back to you and then I’ll get a refund, which I have sent back and have a tracking number, which Aus Post has advised the address given is a closed locked bag and is waiting for your collection from there. You couldn’t even get that right. All this has been advised and provided to PayPal and I look forward to them seeing how much of a terrible scamming company you lot are. You have lost a customer and I’ll make sure everyone knows how terrible your service and items are.

Don't be fooled by the slick website. What you see is not what you get.
I ordered the Gold Single Tour for Apple Watch in May. Nearly three weeks later it arrived — because they only start making your order in China after you've paid, something they don't tell you upfront. The product that showed up looked nothing like the website photos. The colour and finish were completely off. Poor quality that bears no resemblance to what's advertised.
Raised the issue and was immediately handed off to an AI bot called "Sage." There are no real humans in their customer service. The bot refused a refund and pushed a store credit — which is not a lawful remedy under the Australian Consumer Law when a product doesn't match its description. I escalated formally in writing. The bot promised a human would review my case. Nobody ever contacted me again.
I've now lodged a complaint with NSW Fair Trading and raised a chargeback with American Express. That's what it takes to deal with this company.
Three weeks wait. Wrong product. No humans. No refund. Stay away.

Watch straps excellent would buy more when needed.

Prompt reply to query
Very prompt delivery
Thanks for great service

The watch strap is well made. Perfect fit for the Apple Watch and looks like a genuine Apple product.
However it took 2 weeks after placing the order before the item was shipped. When trying to contact iSTRAP to check why the order was taking so long I could only get through to a chat bot.

goods were exactly as described and arrived promptly after ordered.

Strap came quickly and was just as described - this is my second purchase but won’t be my last. Love the colour selection and the quality is great.

Great quality band and protector for my Apple Watch! The braided band fits really comfortably on my wrist compared to the silicone bands, and the case and screen protector are barely noticeable. Watches have looked tacky on me in the past but with these accessories, I can comfortably wear them to work and social events.

Great experience online and to receiving my items I purchased in my first order so I made a second purchase and loving the colours they offer too and quality is great

Absolutely love my watch strap . It is so comfortable you forget it’s on. Easy to order and delivery also great .

The straps were very comfortable, very close to Apple quality. Pricing half of Apple. Shipping take a bit more time.

Item quality is good. Item was in stock but took approximately 2 weeks to ship. Required a follow-up to get an update on delivery and reason for delay didn’t align with ‘in stock’ status on website.

Very happy with my watchstrap. Quality excellent and cheaper than Apple. Delivery very good, especially as item came all the way from Australia. Would definitely use this company again and have recommended them to friends and family.

Simply the best straps around for Apple Watches. We love the sports loop straps. Easy to fit, look great and being fully adjustable they meet all our needs 365 days per year. Stylish, practical and comfortable.

I love my new Plum Sport Loop band for my Apple watch! It's easy to put on and adjust and is so comfortable. It's the perfect colour as we head into the cooler months and goes with everything I wear. An added bonus is I bought it during the iStrap sale.

Extremely disappointing.
Bought a strap that said “size fits most”… but it did not fit. Istrap would not return it to swap it for a larger one, despite it being unused. Yes, it was outside of the 30 days, (as I’ve been working away), but totally inflexible and unwilling to assist. Customer service is not a priority for them. Wish I’d read the many reviews here where people have said the same thing prior.

Pretty sure this company is a scam. Been 2 weeks and they still haven’t sent my order. Won’t answer emails. No contact number.
Avoid at all costs.