My dog is 10 years old and I'm always afraid of having him sedated simply to clean his teeth. I ordered this toothbrush in hopes of removing some of the buildup from his teeth. He hasn't put his new t... Mehr ansehen
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Das sagen Bewerter
I ordered a cat box and sent 215.86 for it and that was in July I did not receive a cat box so I asked for my money back and I still haven't received my money so now I am posting on Facebook what hap... Mehr ansehen
Warning! Don’t buy from this company. I ordered 2 Litter Robots for $253 on August 28th, hadn’t got a shipping notification or anything from them 20 days later, contacted them and they told me the ite... Mehr ansehen
I bought a medium size brush and some dog meat to see if I like it. I think he was, but it's definitely unpleasant to be given puppy kisses that smell like beef. Otherwise, I think if it does a good j... Mehr ansehen
Unternehmensdetails
Kontaktinformationen
Vereinigte Staaten
- 1-213-418-7818
- info@kaninecare.com
- kaninecare.com
2,7
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106 Bewertungen
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Das haben sich andere Leute angesehen
I got my puppies toothbrush today plus…
I got my puppies toothbrush today plus beef toothpaste. She loves the chew but how do you get the the toothpaste inside the chew (I have the green one)?
I put it on the outside and she liked the taste but licked it off instead of chewing. On another review I read that they also received a little cleaning brush? Very happy with the material and easy design. Good delivery time etc.thank you
18. November 2021
Bewertung ohne vorherige Einladung
Antwort von Kaninecare
Hi Ann,
Thanks so much for giving us 5 stars! We're glad that customers like you and your furry baby are having a great experience with shopping here. See you guys on your next order.
Best,
The Kaninecare Team
SCAMMERS!!
SCAMMERS!!!
1 year ago i bought toy from them for 25$ and never got it. I wrote to their customer support and they asked for details of my order. I sent all details and they apologized for delay. When i asked for tracking number they disappeared and stopped to answer for my messages.
After 6 months of waiting i asked for refund of my money. I am nurse and i am earning this money for 3 days in my home country. Why this people are stealing my money like this? Its was Christmas present for my mom and i am so disappointed that Moms dog stayed without any present.
I sent to this company around 35-40 emails and every time they just no answering at all for or they are asking to sent them one more time all details.
Scammers who will steal your money.
Worse customer service ever!!!
3. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Kaninecare
Hello Anastasia,
I'm sorry for any inconvenience. With this, please send us your order number and we'll REFUND you in full amount. Send us your order number and we'll process it for you.
Best,
The Kaninecare Team
Got my amazing dog toothbrush!This…
Got my amazing dog toothbrush!This product works great. It’s a must have for your pets!!
17. September 2021
Bewertung ohne vorherige Einladung
Do not order from this website
Do not order from this website! I ordered the dog and cat toothbrushes and toothpaste TEN months ago and only received the toothbrushes. I have emailed them consistently since and when they choose to answer they refuse to send me the rest of my order or give me a refund stating that their system says it is on it's way. I've never written a bad review in my life but almost a year of this appalling customer service has me very frustrated.
4. September 2021
Bewertung ohne vorherige Einladung
Antwort von Kaninecare
Hello Britt,
We're so sorry for the extreme delays. We're doing our best to deliver all orders as soon as we can.
Please contact our friendly team of support at info@kaninecare.com and we'll gladly give you a FULL refund or replacement whichever works best for you.
Thanks,
Kaninecare
Didn't receive full order
Didn't receive full order, they told me it's on the way but can't give me a tracking nr. They are not replying to any emails. It's been weeks!!!
Disgraceful!!
26. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Kaninecare
Hi Yolande,
We're so sorry for the extreme delays. We're doing our best to deliver all orders as soon as we can.
Please contact our friendly team of support at info@kaninecare.com and we'll gladly give you a FULL refund or replacement whichever works best for you. Please include your Order Number in the email so we can look into it easily.
Again, we apologize for any inconvenience this caused you and we're looking forward to resolving this as soon as possible.
Best,
Kaninecare
LY790159211CN That’s my tracking number…
UPDATE: it’s been 7 weeks and four complaints and still nothing. This company is nothing but a huge scam screwing people out of their hard earned pay. I believe it might be time for legal action. There are enough complaints out there just like mine for a class action law suit. All thx good reviews are from people who either work there or are paid to put good reviews. Also can’t find FDA APPROVAL so false advertising I believe we could sue them into bankruptcy. UPDATE: due to this third complaint KANINE CARE sent a message that they would refund my money if I contacted them yet again. So I did and they told me the same thing. Since my package already shipped 6+weeks ago (and there is a tracking alert that the package CANNOT be located) they still refuse to refund my money! Scam, scam, scam!
LY790159211CN That’s my tracking number feel free to look it up on CHINA POST! Still waiting for my order that according to tracking is LOST! Bianca tells me they won’t give me my money back but I can return it if I ever get it (at my cost of course). Do not buy from this company they are a total scam. All the good reviews you see are from people paid to post them. This has been going on since May 2021.
3. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Kaninecare
Hello Roxxanne,
We're so sorry for the extreme delays. We're doing our best to deliver all orders as soon as we can.
Please contact our friendly team of support at info@kaninecare.com and we'll gladly give you a FULL refund or replacement whichever works best for you. Please include your Order Number in the email so we can look into it easily.
Again, we apologize for any inconvenience this caused you and we're looking forward to resolving this as soon as possible.
Best,
Kaninecare
Antwort von Kaninecare
Hello Connie,
Thank you for your review, and I'm sorry for any inconvenience this has caused you.
Could you email us at info@kaninecare.com to look into your order? We'll make sure to deliver your package as soon as possible or, we'll give you a refund or replacement.
Thank you.
Best,
Kaninecare
Took a month to get took 10 minutes for…
Took a month to get took 10 minutes for my dog to ingest parts of it! Emailed them and wanted to send me out a replacement!!! Told them I wanted a refund!!!!! No Refund yet but Capital one gave me a refund! PLEASE DON'T BUY THIS PRODUCT!!!!!
4. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Kaninecare
Hello Pat,
We're so sorry for the extreme delays. We're doing our best to deliver all orders as soon as we can.
With the quality of the item you received, please contact our friendly team of support at info@kaninecare.com and we'll gladly give you a FULL refund or replacement whichever works best for you.
Thanks,
Kaninecare
It's been 2 months...
It's been two months and I have yet to receive my product. I have emailed customer service but haven't heard a response.
2. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Kaninecare
Hello Buddy,
I'm sorry for the inconvenience. I tried looking for your order number to check using your name but I cannot find anything. Could you please email us at info@kaninecare.com with your order number, please?
Again, we apologize for the experience. We can send you a replacement order or give you a FULL refund.
Looking forward to your email.
Best,
Kaninecare
Order never arrived
I ordered a dog chew toy from a Facebook ad, which never arrived. This seems like a scam. I am trying to start a dispute through my credit card.
31. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Kaninecare
Hello Francis,
I'm sorry to hear that. I am not able to find the order in your name.
Please contact our friendly team of support at info@kaninecare.com for assistance and to check your package's status, and please include your order number in your email. We seek to provide a great customer experience and this is not something that is taken lightly.
If you do not receive your order within the timeframe, we'll gladly give you a FULL refund.
Best,
Kaninecare
Antwort von Kaninecare
We are absolutely happy you had a great experience with Kaninecare. We really hope to be seeing you guys very soon! Thank you!
I ordered a dog chew toy and it has not…
I ordered a dog chew toy and it has not arrived!. Yet I have been sent several requests to give feedback on your performance. So poor performance! I suggest you indicate when the product is likely to arrive. Thank you
26. Mai 2021
Antwort von Kaninecare
Hello Brendy,
Thank you for bringing this matter to our attention. We're very sorry to hear your experience was not a positive one. Kaninecare takes pride in providing great experiences to each of our pets and pet-parents and would appreciate it if you could allow us to make it right. If you recently purchase, please allow 1 to 3 days for the shipping and 7-20 business days for delivery. Due to Covid19, we need to take extra security and precautions to extend all our employees' safeness and make sure all items being pack are appropriately sanitized.
If you want to know the status of your package, please give us a call at 1-213-418-7818 or email us at info@kaninecare.com to discuss this matter further; we'll greatly appreciate it.
Best,
Kaninecare
Antwort von Kaninecare
Hello Leanne,
Thank you for taking the time to share your experience. We're so happy to hear we exceeded all expectations!
Antwort von Kaninecare
Thank you for taking the time to review and sharing your experience with us. We, at Kaninecare wish you the very best and thank you for being part of the Kaninecare Family.
The order was rapidly shipped Thank you
20. Mai 2021
Antwort von Kaninecare
Thank you so much for your review.
If you have any questions or inquiries, please feel free to send us an email via our contact form or through info@kaninecare.com
Cheers,
Kaninecare
Slow shipping!!!
I don’t know yet...my order is still in China a week after I ordered it!
19. Mai 2021
Antwort von Kaninecare
Hello Julie,
I'm sorry for the inconvenience and delay.
I invite you to send us an email at info@kaninecare.com to check the status of your order.
If you recently placed your order, please give some time for the courier company to update the information.
Again, we'll wait for your email and we'll help you as soon as we can.
Regards,
Kaninecare
have not received my order!
19. Mai 2021
Antwort von Kaninecare
Hi Jeffrey,
I am sorry for the problems that have arisen on your order, for which I kindly invite you to send us an email to info@kaninecare.com
Please write your order number, indicate the problems or concerns in the email.
We'll do our best to resolve any issue you're facing. Within about 48 working hours, you will receive the support you need.
Best,
Kaninecare
I geniunely believe that there's a lot…
I geniunely believe that there's a lot of competitors trying to besmirch the Kaninecare name hence they hire people to write bad reviews on the product, I can only speak from my personal experience and for me their shipping is a bit long but their products are great! My dogs love the chew the pet bed and we have been buying our toothpastes from here every few months, I've no complaints about the brand but that's just me
18. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Kaninecare
Thank you so much for your positive feedback. We really appreciate hearing from our happy customers. We apologize for the shipping delays, this is happening due to Covid precautions that must be followed within our warehouse and partners.
Thank you for understanding.
Healthy Regards,
Kaninecare
Extremely poor quality of their…
Extremely poor quality of their products.
Bought the puppy toothbrush for my 7 month old mid-sized dog. After 5 minutes of usage, she ate up pieces of the toothbrush. It is now destroyed and not usable anymore.
Asked the company for a refund because of false marketing (on the website it is promoted as "durable"), but got rejected.
Absolutely not recommended!
13. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Kaninecare
Hello customer,
I'm sorry for the experience with our products. This is our top priority to ensure all our products are quality checked before shipping them.
Saying this, we can always help you amend this situation and satisfy your experience during online shopping with us.
You may send us a message through our contact form on our website, and we'll do our best to help you.
We stand behind our product, and if you're not satisfied for any reason, you may send it back for a replacement or have a full refund instead.
I hope this helps, and I wish you well.
Best,
KanineCare
Total con artist
Total con artist
I purchased a chew for my dog after seeing their advertisment on Facebook portraying themselves as an all American family run business, when questioned where it was made the reply was USA but they had distribution centres across the world, so I purchased one & when I got the tracking information it was from China which seemed odd, when it arrived in the Uk the carriers here had stuck a new label over the original, on opening it was far smaller than described so I asked for a refund, they offered 1 dollar which I refused they then gave me a false address somewhere in the outback of Australia which I had to pay the postage for & claim it back, nothing added up & so I decided to cut my loses & not risk the money disappearing in the outback, why would you manufacture in the USA & then send them all the way to China for distribution??
Their Reply to Paypal;
Dear Brian Shepherd,
SKUU has offered you a partial refund of $1.00 USD to resolve this claim.
Transaction Details
Claim number: PP-D-78368236
Seller's name: SKUU
Seller's email:
Transaction amount: $23.40 USD
Transaction date: 9 July 2020
Your transaction ID: 80X90615UN432132V
What To Do Next
Your cooperation is essential to the claims process. Please log in to the Resolution Centre and accept or refuse this offer before 23 August 2020.
If you accept this partial refund from SKUU, this claim will be closed. If you refuse this offer, we'll continue our review and make a decision based on the information available to us. If needed, we may request additional information from you to support your claim.
To learn how we review and resolve claims, you can view our User Agreement. Simply click Legal at the bottom of any PayPal page.
Please note: Records of all claims are kept in the Resolution Centre for your convenience.
Yours sincerely,
PayPal
4. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Kaninecare
Hello Brian,
We are very sorry for the inconvenience and experience with online shopping with us. In this regard, we invite you to send us an email, and we'll assist you the best we can to amend this misunderstanding.
We do not offer a $1 refund. It's either a replacement, exchange, or a full refund.
(terms and conditions apply)
We have several warehouses that we ship from; our main warehouse is in California. However, with the high volume of international orders we receive, it was in the best logistical sense to place a warehouse overseas for those shipments. Available stock of each product is also a factor. This is common practice with companies, and in no way does it devalue the quality of the product.
Thank you for your understanding.
Best,
Kaninecare
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