Kaninecare Bewertungen 

106
•
TrustScore 2.5 von 5

2,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My dog is 10 years old and I'm always afraid of having him sedated simply to clean his teeth. I ordered this toothbrush in hopes of removing some of the buildup from his teeth. He hasn't put his new t... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I ordered a cat box and sent 215.86 for it and that was in July I did not receive a cat box so I asked for my money back and I still haven't received my money so now I am posting on Facebook what hap... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Warning! Don’t buy from this company. I ordered 2 Litter Robots for $253 on August 28th, hadn’t got a shipping notification or anything from them 20 days later, contacted them and they told me the ite... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I bought a medium size brush and some dog meat to see if I like it. I think he was, but it's definitely unpleasant to be given puppy kisses that smell like beef. Otherwise, I think if it does a good j... Mehr ansehen

Unternehmensdetails


Kontaktinformationen

2,7

Mangelhaft

TrustScore 2.5 von 5

106 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2,7

Alle Bewertungen

(106)

12 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

My first time placing an order online

My first time placing an order online. Went smooth and my dogs love their toothbrush and paste. I will order two more for my sister's dogs. KanineCare is legit. Get the mint dog toothpaste if you want your dog to smell fresh. If they are picky, go for beef. I bought all the flavors.

30. April 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Scam company from China- STAY AWAY

This company is from China- they are a scam. STAY AWAY!
I purchased a product called “KanineCare Dog Tooth-Brush (FDA Approved)” after seeing an ad on Facebook that had a lot of positive reviews of the product. I looked at the company’s Facebook and Instagram pages, both which claimed they were a “family owned business from Los Angeles, CA”. Their website did not have an address, but it did have a phone number with a US area code. I sent them a Facebook message to ask what size Tooth-Brush to order for my 8-10 lb dogs, they immediately replied and said SMALL. So I ordered a Tooth-Brush, sized small, and the total came to $23.40. I waited for over a month for the shipment to arrive. When it finally did, I was shocked to see it had been shipped from China. Why would a company based in Los Angeles be shipping merchandise from China? When I opened the package, the item they sent me was either the wrong size, or their idea of “small” is much different than reality. This item would never in a million years fit inside my dog’s mouths, it is huge. Also, it appeared to be made from a very cheap material that let off an offensive chemical odor, which I’d never smelled on any previous purchases of dog toys or dog items. It certainly didn’t seem “FDA approved” to me- it looked like something you could’ve bought at a Dollar Store! I checked the company’s return policy listed on their website, it said as long as the package was unused (which mine was) and I still had the original packaging, you could return w/in 30 days- just to contact them about the return and they would send me a shipping label. I contacted them via email the same day I received it, explained the situation and asked for the product to be returned and a refund given (like I said, not only was it the wrong size, but I don’t want my dogs chewing on a chemical cocktail). I got a reply email the next day from someone named “Bianca” saying that I can return the item, but I’d have to pay for shipping myself, and here was the address: Name: Chen Liangzhuan Wang Chao Address: No. 9, Gaoxin 13th Road, Economic and Technological Development Zone, Xiaoshan District, Hangzhou City, Zhejiang Province, China Telephone Number ---   18157171926. I was shocked and angered! This would cost over $40 to ship back- and I only paid $23.40 for it! This company has completely misrepresented itself, and not only that- they do not stand by their products one bit. The fact that they indicate on their website that they will send out a return label was completely false. Everything about this company is false. I even tried to call their 213 area code phone number- no one answers, it’s just a message saying their “phone lines are down”. It’s all a scam. I have filed a complaint with Paypal, I doubt I’ll see a penny of my money returned. I don’t care as much about that as about getting the word out to other dog owners to not get scammed by this company. Additionally, using another e-mail address, I sent them an email pretending I was a potential customer asking for information regarding their product’s “FDA Approval”. Guess what… no response. I did a little snooping online and cannot find this company or any of their products listed anywhere in regards to be associated with the FDA. So stay away- this is another scam company based in China.

25. April 2021
Bewertung ohne vorherige Einladung
Kaninecare-Logo

Antwort von Kaninecare

Dear Jen,

We are aware of how frustrating it is to run into the mismanagement of a long-awaited order.

I answer you as the head of the customer service to apologize (which I know is of little use).

I, too, am making online purchases, and the frustration of order and receiving a product with a quality issue is what I would never accept from a professional seller.

Our warehouses are all across the globe, and we ship it from where it is available. I'm sorry for the confusion. If you're not satisfied with your purchase, please let us know, and we'll do our best to amend the situation. Please send it back for a replacement or ask us for a refund. If you want to send it back for a refund, we can send you our address here in LA.

We faced some problems with the Corona pandemic, but we're doing our best to accommodate and process all orders promptly. Some changes with raw materials suppliers cannot enter the US borders is one of the many problems. These changes can create supply issues, and we need to use our stocks coming from abroad that can ship here in the US. Again we apologize for this too.

That said, I can only tell you that at any time you want, you can cancel your order, take the refund immediately and accept our most sincere apologies.

When these things happen, embarrassment is the main thing, and we understand perfectly that maybe you will never come back to KanineCare.

I wish you the best!

Bewertet mit 1 von 5 Sternen

Do Not Buy

Total rip off, one month to arrive, paid £19-98 could have bought on eBay for £3-69. Poor service poor product

6. April 2021
Bewertung ohne vorherige Einladung
Kaninecare-Logo

Antwort von Kaninecare

Hi there,

I am sorry for the problems that have arisen with your product, for which I kindly invite you to send us an email to info@kaninecare.com.

Please write your order number and indicate the problems associated with the product in the email and we'll assist and resolve this issue as soon as we can.

Within about 48 working hours, you will receive the support you need.

Greetings,
Kaninecare

Bewertet mit 1 von 5 Sternen

DO NOT BUY

DO NOT BUY
Bought 3 of these. Gave one to my 10 year old lady who is NOT a strong chewer. She chewed the top off first time she had it. I asked for my money back - wasn't going to take the chance with my strong chewers. They offered to replace the one that was damaged, no refund. I offered to send the other 2 brand new (never used) ones back. THey refused due to hygiene reasons (they at least got that right). If you read the "fine print" they say that they will replace but NOT refund. I don't want a replacement, these are choking hazards!! $70 down the drain! Don't make the same mistake!

2. Februar 2021
Bewertung ohne vorherige Einladung
Kaninecare-Logo

Antwort von Kaninecare

Hello Stacey,

I am sorry for the trouble, please know this is not the experience we wanted you to have.

I answer you as the head of the customer service to apologize (which I know is of little use).

Please send us another email at our customer support page, and we'll do our best to assist you and resolve this matter as quickly as possible. If a replacement does not work,we'll gladly give you a refund.

I wish you the best!

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr