Nice and easy!!! Alex was just what you need when trying to resolve a financial situation he was very polite and offered me the best advice into a payment plan that was best for me, immediately put... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I made a call today around 3o’clock this afternoon I spoke to a really nice gentleman. He was very kind and understanding as I suffer with mental health he was very reassuring and made me feel very co... Mehr ansehen
Unternehmen hat geantwortet
The gentle man was polite, understanding and empathetic. He wasn’t aggressive or rude. Most conversations would last for a long time which creates stress but this gentleman handle it in a very quick... Mehr ansehen
Unternehmen hat geantwortet
I had spoken with Sam today, all I can say if he is an example of the employees at the company they’re doing a great job. So polite, thoughtful and genuine care through the phone, wonderful guy I hope... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Inkassoagentur
- auch in
- Inkassobüro
Über Lantern
Vom Unternehmen geschrieben
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Vom Unternehmen geschrieben
Kontaktinformationen
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Vereinigtes Königreich
- 0113 887 6876
- lanternuk.com
4,8
Hervorragend
7933 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Tom was Amazing
Amazing. Tom was so easy to speak to and understood my situation without judgement. Made me feel at ease to be able to speak about my situation and made it affordable for me. A real gem to the team you have at lantern
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hey Robert,
We are so pleased to hear that you had such a positive experience. It is incredibly important to us that we provide a supportive, non-judgmental environment where you feel comfortable discussing your circumstances, and we are delighted we could help find an affordable solution for you. Your kind words mean a lot to us.
Thanks, Mark
I’m so happy the customer service I spoke with so helpful
What i learn today is don’t egnore a call or a messeg
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you Abdisala,
We appreciate the kind words. Reaching out can be tough, but we are so glad you did. We are very happy to hear that Jordan was able to support you and explain everything.
Warm regards, Mark
I made a call today around 3o’clock…
I made a call today around 3o’clock this afternoon I spoke to a really nice gentleman. He was very kind and understanding as I suffer with mental health he was very reassuring and made me feel very comfortable. and explains everything to me that I could understand it made me feel stressfree he’s a credit to your company
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Elizabeth,
It is incredibly heart-warming to hear that our representative was able to provide such a compassionate, patient, and reassuring service during your call. We always strive to make our customers feel completely comfortable and supported, especially when dealing with difficult circumstances. Your kind words mean a great deal to us. We will be sure to find who you spoke with and pass on your praise.
Take care, Mark
Ian was so much help was unreal can't…
Ian was so much help was unreal can't thank him enough true help.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks John.
We are happy to hear that our team member provided such great support to you!! Thank you for our feedback score.
Regards, Mark
Amazing service
Amazing service, very helpful
Made me feel comfortable
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We are so glad to hear that you had an amazing experience and felt completely at ease with us. Thank you for sharing your wonderful feedback!
Regards, Mark
Antwort von Lantern
Thank you Jane.
We are so pleased to hear that you had such a positive experience with our team member. Thank you for taking the time to share your kind feedback with us.
Take care, Mark
I was amazed about the professionalism…
I was amazed about the professionalism and right guidance .
Super friendly and I'm very happy too see still exist such persons witch are rare truly genuine.
5 stars aren't enough to describe it.
Thank you very much !!!
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Robert.
We are absolutely thrilled to hear about your wonderful experience. It is incredibly rewarding to know that you received such professional, genuine, and friendly guidance from our team. Your extremely kind words and high praise mean the world to us, and we truly appreciate you taking the time to share your feedback.
Thank you again! Mark
Excellent
Excellent customer service and very understanding of my situation
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you so much for your wonderful feedback Steven. We are thrilled to hear that our team provided you with such compassionate support and was understanding of your circumstances. Your kind words are truly appreciated.
Regards, Mark
The gentleman Paul spoke to me in a…
The gentleman Paul spoke to me in a calm
Manner very professional and straight to the point.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you for sharing your positive experience. It is wonderful to hear that you received professional, calm, and efficient assistance during your conversation. We appreciate your feedback.
Thank you!! Mark
Such a friendly call handler
Such a friendly call handler, should give some training to the girls in the office I work from! I think her name was Chanel and she was brilliant.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks Dave.
We are absolutely thrilled to hear about your wonderful experience with our friendly team member. It is fantastic to know that you received such brilliant and helpful support during your call. Your kind feedback has been passed along to celebrate this excellent service.
Take care, Mark
We need a People like Amir in this…
We need a People like Amir in this Life,, he's very Friendly, Amazing service, Understanding and very great customer service, very experienced PERSON,, Great company & Great STAFF.
Many Thanks
AFRIM LLAVESH
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Afrim.
We are absolutely delighted to hear about your wonderful experience with Amir recently. It is incredibly rewarding to know that his friendly, experienced, and understanding approach made such a positive impact. Thank you so much for taking the time to share your kind words and support for our staff.
Take care, Mark
Thomas was very helpful and comfortable…
Thomas was very helpful and comfortable to speak to
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We are so pleased to hear that our team member was supportive and easy to chat with. Thank you so much for taking the time to share your wonderful feedback with us!
Thanks, Mark
I spoke to customer service by name…
I spoke to customer service by name Andrea very helpful and understanding, I was very impressed the way she spoke so politely lantern should be proud to have a staff member like her in their team.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you so much for sharing your wonderful feedback. We are absolutely delighted to hear that you had such a positive experience and that our team member's polite, helpful, and understanding approach made such a great impression on you. We are very proud to have staff who represent us so well, and we will be sure to pass your kind words along to them.
Take care, Mark.
I have been harassed by these Lantern…
I have been harassed by these Lantern crooks for weeks, even though my affairs are being fully dealt with by StepChange. They are absolutely the worst kind of company. Despite spending my time getting in touch with StepChange to pass their details to resolve this, and receiving confirmation that it was sorted, I still had a harassing letter through the door, not mentioning calls at all times of the day. Pathetic company to deal with! Rude staff as well
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Pat,
Thanks for your feedback.
I tried to get in touch with you today to discuss this matter and provide some further support.
I’d like to reassure you that your feedback has been taken on board. I can also assure you that the necessary action has now been taken regarding your file. We shall await contact from Stepchange.
In the meantime if there’s anything else you’d like to discuss, please don’t hesitate to contact me directly at customerfeedback@lanternuk.com.
Many thanks,
Ash
Kevin was brilliant and very…
Kevin was brilliant and very understanding of the situation. 5 stars!
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Ben.
Thank you for our feedback and for highlighting Kevin by name. We understand how difficult it can be, so we are very happy to hear that Kevin's customer service was excellent!
Take care, Mark.
Very helpful.
Today I spoke to a really lovely gentleman who was very polite, understanding, sympathetic and extremely helpful!! Would definitely recommend 👌
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you Emma.
We are absolutely delighted to hear that our team member was polite, understanding, and incredibly helpful during your conversation. Your recommendation means a lot to us.
Thanks! Mark
Ethan was really helpful and made it…
Ethan was really helpful and made it easy for me to communicate with him
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you so much for sharing your feedback. We are absolutely delighted to hear that our team member was so supportive and made the communication process straightforward and comfortable for you.
Thanks!! Mark
The gentle man was polite
The gentle man was polite, understanding and empathetic. He wasn’t aggressive or rude. Most conversations would last for a long time which creates stress but this gentleman handle it in a very quick way, he didn’t prolong or add unnecessary details. Thank you
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks Jodi!
We are glad you enjoyed your experience with our team member. It is wonderful to hear that our representative provided such polite, efficient, and respectful assistance. We know that long conversations can be stressful, so we always aim to resolve matters quickly and clearly. Thank you so much for sharing this positive feedback with us.
Take care, Mark
Thank you!
I spoke with Alex, Alex was absolutely wonderful. He was incredibly kind, patient and understanding of my current circumstances, and he made what could have been a very stressful conversation feel so much easier. He listened without making me feel judged, took the time to understand my situation and offered me alternative options to help ease some of the financial pressure I’m currently experiencing. I genuinely finished the call feeling less anxious than when I started it. It’s rare to come across someone who shows such genuine compassion and empathy, especially when someone is going through a difficult time. Alex went above and beyond to make me feel supported and reassured. He is a real credit to your company, and I hope he knows how much of a difference his kindness can make to someone who is struggling. Thank you, Alex, for being so lovely and understanding.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Samina.
We are glad you enjoyed your experience and felt so much better after your conversation. It is incredibly important to us that our team members provide a supportive, compassionate, and non-judgmental environment, especially when you may be navigating difficult financial circumstances. These are stressful enough and we would never want to add to that.
We are happy to hear that your interaction left you feeling less anxious and more reassured about your situation. Our goal is always to listen attentively and offer helpful, practical alternatives to ease the pressure you are facing. Your kind words about the genuine care and understanding shown during the call have been shared internally, as we take great pride in recognizing when our team goes above and beyond to make a meaningful difference. We appreciate you taking the time to share this feedback, as it reinforces our commitment to treating everyone with the utmost respect and empathy.
Take care, Mark
The lady Noreen was amazing
The lady Noreen was amazing, so helpful and friendly . Really appreciate all the help thanks so much.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks Martin.
We are so pleased to hear that you had such a wonderful experience and received such friendly and supportive assistance. Thank you so much for taking the time to share your kind feedback with us!
Regards, Mark
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.