Company sent me a poor quality and defective shoe, refuses to take accountability for it since it was final sale. No response was given after multiple emails, but they did respond on BBB stating that... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I'm shocked by all the negative reviews. I own 5 pairs of Larroude shoes, each ordered from the website over the past 2 years, and each pair is perfect. The sizing is consistent, the leather is of the... Mehr ansehen
Unternehmen hat geantwortet
Scam. I’m just saying… all the other reviews are correct. After 2 months I reached out to my CC for a chargeback/refund on the returned full priced but damaged shoes they sent (and kept postponing/avo... Mehr ansehen
Unternehmen hat geantwortet
Terrible company and even worse customer service. I ordered a pair of sneakers that arrived with the sole improperly attached. When I tried them on at home, my feet slid forward and my toes hi... Mehr ansehen
Unternehmen hat geantwortet
1,5
Ungenügend
85 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Purchased pre-order shoes from them for…
Purchased pre-order shoes from them for a teenager in early September. The same shoes went on sale at the end of September at $75 off, and the ones I ordered still hadn't been shipped so I asked them to credit me the sale price. The customer service e-mail rep Abby just kept giving me the run-around and then said they had already shipped and giving me the $75 off was impossible because now the sale wasn't on anymore. I said well the sale was on when I contacted you. All of her e-mail responses don't respond to my questions or requests. I am still waiting to hear back to get instructions for returning them as I would never want to do business with a company this shady. Next, if they don't respond or try to get around giving me my money back, I will just have AMEX take care of these hustlers. Very poor business practices- especially for a small company and not very popular designer who wishes to succeed.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Alexia,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
----------------------------------------------------------------------
Hi Alexia,
We’re truly sorry for your disappointing experience and understand your frustration regarding the price change and communication.
Our records show that we responded to your inquiry on October 1 as soon as your message reached our support team. By that time, the sale had already ended, and you requested to cancel your order. Our agent then informed you that the item had already been shipped, so the cancellation could no longer be processed. However, the agent did not state that a price match was impossible due to the shipment — only that the cancellation was no longer available once the order was in transit.
Following that, you requested to return the item, and on October 2 we promptly sent you detailed instructions on how to initiate the return for a full refund.
As of today, we haven’t received a return request through our portal, but you’re absolutely welcome to initiate one at any time. Once the item is received back at our facility, your refund will be processed promptly and in full.
We truly appreciate your feedback and the opportunity to clarify this matter. Our goal is always to be transparent, fair, and supportive, and our team remains available to assist you with your return whenever you’re ready.
Warmly,
Larroudé Team
Don’t buy from this company because…
Don’t buy from this company because they are lairs .
I intital order in Aug 17 and I received the shoes even my normal size didn’t fit so I return and order in Sep 6 and supposed to take 3-4 weeks today they told me will be Oct 30 - this is the worse experience that I had lately.
I will file a complained with the customer protection agency company to investigate this company .
Worse customer service and satisfaction.
Do not buy from them!
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi, Ramona!
We completely understand your frustration, and we sincerely apologize for the inconvenience this caused. From the moment of your original order through the exchange process and the unexpected production delay, we know the situation fell short of your expectations—and ours.
As soon as you reached out, our team responded right away to inform you of the delay, and when you requested a refund and to escalate the matter, we ensured your order was cancelled and the refund processed as quickly as possible. We know this still doesn’t make up for the inconvenience and disappointment, and we take your feedback very seriously.
We are actively working on improving our customer experience, especially by being more transparent about order status and proactive in communicating any potential delays. Your feedback is invaluable in helping us do better, and we are grateful you took the time to share it.
Larroudé Team
Poor quality shoe; better off at Target
Purchased a pair of kitten heel sandals from United Apparel Liquidators (UAL). They had never been worn, were display shoes. They still had plastic and stickers on the bottom and no signs of wear. I wore them one night for approx 4 hours and the bottom of the shoes are shredded with the underside leather completely gone. Even while wearing them you can see the outline of the underside material is shredded and frayed. Disappointed by the poor quality. Something from Target would have held up better.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Beth,
We’re so sorry to hear about your experience and truly regret the disappointment this pair of sandals caused. The situation you described is not reflective of the quality we stand behind at Larroudé.
Many of our styles come with a protective plastic film on the sole to prevent damage to the natural leather before wear. It’s important to peel this off before your first use, as wearing the shoes with the film still on can unfortunately cause the sole to shred or fray. In those cases, we can’t take responsibility for the damage.
We take pride in the craftsmanship of our shoes and want every customer to feel confident in their quality.
Warmly,
Larroudé Team
Beautiful Shoes, slooooowwwww shipping!
Ordered the Stella Mule on 7/20/25, shoes arrived 9/15/25. Whew - that's just too long! When completing my 'Pre-Order' the site indicated that shipping may take '2-3 weeks'. Yeah, maybe in shoe dreamland. Happily, so many more plusses: The slides are just as pictured and look amazing. Fit is TTS and no break-in time is required. Leather is soft and the innersole cradles my foot. Even the packaging is well done with a bit of SWAG (extra laces, hair clip, shoe bag). Customer Service was responsive (usually with 24 hours) albeit elusive on the reason for the delay.
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Sandra,
Thank you so much for sharing your experience and for your patience while waiting for your Stella Mule to arrive. We’re thrilled to hear you love the design, comfort, and packaging details — it means a lot to us to know that the final product met your expectations.
That said, we truly apologize for the longer-than-expected delivery time.
We’re grateful for your kind words about our customer service responsiveness, but we’re committed to improving transparency so that our customers feel fully informed throughout the process.
Thank you again for your feedback and for giving us the opportunity to make this right — we hope your Stella Mule continues to bring you joy with every wear!
Warmly,
Larroudé Team
Does customer service even exist??? So disappointed!
Can you please tell me how to make contact with this company??? I ordered boots pre-order in July and still have not received them. I have left multiple emails at the email address indicated on the website with NO RESPONSE. I also left a message on a very suspiciously unprofessional message system with NO RESPONSE. Is customer service nonexistent??? Please help. So disappointed in this brand. Will not order again. Order #LARR216839.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi, JP
We’re very sorry to hear about your experience and want to clarify what happened with your order.
When you send us an email, you automatically receive a reply from our system. In bold, right at the top, it states: “To speak to a live agent, please reply to this message.” This step is required to open a ticket with our customer care team. Without that reply, the system considers the case resolved and automatically closes it.
In your case, although we did not receive replies that would open a ticket, our team still noticed your concern and responded to your first email (sent on a Saturday afternoon) by Sunday morning. You then emailed again on Monday afternoon, and we responded on Tuesday afternoon. You emailed again that same Tuesday, and our team replied within 10 minutes. Based on this, it seems our responses may not be reaching your inbox.
We emailed you to let you know your order had a slight delay but would ship by the end of this week—which it did. Your order shipped today, and you’ll shortly receive an email with your tracking number.
We fully respect consumer protection laws and your right to clear communication and timely delivery. If you would like us to provide all records of these email exchanges and updates, we’ll be happy to share them directly with you (Trustpilot unfortunately does not allow attachments). Please feel free to contact us again and double-check your spam or promotions folder to ensure you receive our replies.
We truly regret the frustration caused and thank you for your patience.
Warmly,
Larroudé Team
DO NOT BUY FROM THIS COMPANY AT ANY…
DO NOT BUY FROM THIS COMPANY AT ANY COST. Their shoes are incredibly overpriced, and the quality is horrible, absolutely TERRIBLE. The shoes don't fit even though I bought the correct size, and they are made of cheap materials. The return process was a mess, and their customer service was not helpful at all, and gave all the wrong directions.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Carrie,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We also want to reassure you that our products are crafted with great care and high-quality materials, and we stand by their craftsmanship. That said, your feedback is very important to us, and we would like to investigate what went wrong both with your shoes and with the service you received during the return process.
Thank you for bringing this to our attention — we want to make it right.
Warmly,
Larroudé Team
Dishonest company
After filling out the credit card info, I changed my mind and didn't press "place my order". But the order miraculously still went thru.
I immediately contacted the customer service with request to cancel my order, but they said it was already shipped (which is impossible!)
I received and immediately returned all merch and got the confirmation that the refund will be issued within the next 3-5 days.
Waited for at least a week and still no refund.
Opened a dispute with my credit card and my credit card decided I have to pay!!!
Sent them the emails to prove that the refund was due, still waiting for a decision.
Very dishonest practices!
6. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Marina,
Thank you for sharing your feedback. We reviewed our records carefully, including every interaction we had with you regarding this order, and would like to clarify what happened.
Your order was placed in the morning, and you reached out to us a few hours later asking to cancel it. As stated in our store policy, in-stock orders are processed within 3 minutes — once processing begins, the picking and packing process starts right away, and unfortunately we are unable to cancel at that stage.
Your order contained three items, one of which had a shipping estimate of 2–3 weeks (meaning it was not in stock at the time of purchase). We processed the refund for the pre-order item that had not shipped, and also sent you the instructions to return the other two items.
When the return was received, our system was not able to process the refund automatically, as the request was submitted for the full order amount (including the item that had already been refunded separately). This caused a mismatch in values. In situations like this, had you reached out directly, we would have gladly adjusted the refund manually for you.
However, since a chargeback was initiated with your card provider, we were unable to issue a refund from our side — at that point, the funds are held by your payment provider, and it becomes their responsibility to process and return the amount to you.
We want to assure you that our practices are transparent and in line with consumer law. Our priority is always to resolve these situations fairly, and we remain available to provide your bank with any documentation needed to complete their review.
If there were zero stars option I would…
If there were zero stars option I would post that and not even give them one star .. my order never came and for two months they told me to keep waiting that it would come and I should just keep waiting .. it never did come but they kept refusing to refund me so I called the bank and disputed the charge .. only then did they miraculously agree to refund me what a terrible experience
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Jessica,
To assist you as quickly as possible, could you please share your order number typically begin with LARR, so if you have that information, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
I would NOT order from here again
First pair came on time and was good. Second pair said it would arrive mid July (ordered in June). By August I emailed customer service, which didn't give a satisfactory response, but finally, they did say they'd ship on or before Aug 22. I emailed customer service on Aug 23. No response. Finally I got notification it's arriving early September, far too late for what I ordered the shoes for (an event - for a specific outfit). This company does not care about customer experience. I would NOT order again. Too many cute shoes out there at this price point with more transparent practices and better customer service
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Mich,
To assist you as quickly as possible, could you please share your order number typically begin with LARR, so if you have that information, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
Impossible to use store credit/gift card
I originally purchased and returned a pair of shoes in July 2024. I loved the shoes but the sizing was wrong. I received a store credit (as I wasn't allowed a refund). For the past year, it has been impossible to successfully use this gift card. First, it was difficult to track down the giftcard. Then, many items are final sale and I was worried about choosing the incorrect size again, as the sizing varies across styles, so it was hard to choose anything. Next, the website wouldn't allow me to use the giftcard, even for eligible items. But it's impossible to reach them by phone to have them help you order the item using the giftcard in realtime. So after back and forth on email, they told me to go ahead and order the item and then they would refund me the amount from my giftcard. So I ordered the item and immediately (within minutes of order confirmation), emailed them all the details so they could refund me. They NEVER responded to that email. Only 9 days later when I followed up did Larroude respond and say "Sorry, your giftcard can't be applied now that your order has been fulfilled." And they have committed to that response, even though it was their website that made me unable to use the giftcard, and then there own lack of response to my initial e-mail that made me miss the "window" after I had placed my order but before it had been fulfilled. This "window" for refund had never been communicated to me in the first place either. So all of this points to suspicious business practices that make it impossible to use store credit for items.
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Lauren,
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
Zero Communication
I ordered some boots from Larroude earlier this summer. When I received them, I discovered that they did not fit so I returned them. My return was assigned a tracking number. When I access the tracking number I am shown that the boots were received on July 14th, over a month ago. I have yet to receive a refund. Whenever I call the customer service number I fail to get anyone. I have sent numerous emails to the email provided and have never gotten any response. I have done a lot of online shopping and this is the worst experience I have ever had with trying to get refunded for a return. The shoes that this company sells are beautiful, but I do not plan on ordering from them ever again.
17. August 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Karen,
I hope you're doing well! I’m truly sorry if it felt like your request went unanswered.
To clarify, our system sends an automatic response to the first email. For your case to be forwarded to one of our team members, it’s important to send a reply within the same email thread. If no reply is received, the system assumes the issue has been resolved and automatically closes the case. This is also mentioned in the automatic message, which states: “To speak to a live agent, please reply to this message.” Since we did not receive a response to the earlier emails, the case was automatically closed.
Regarding your return, our records show that you requested a return for store credit on July 2. After the package was sent using the label we provided, the gift card for $176.26 was automatically issued to your email address on July 7. For your convenience, I have resent this code.
I would also like to note that this item was purchased on sale and was therefore only eligible for exchanges or store credit. This information was stated on the product page, and I have attached a screenshot for reference. As such, the item is not eligible for a refund.
If you have any trouble locating the gift card code or need any further assistance, please feel free to reach out — we’re happy to help.
Warmly,
Larroudé Team
No customer service, no response to issues
Very disappointed with the service of this company, first time purchase received 2 different sized shoes, they are not even close, a size 9 and size 11. Emailed them as soon as they arrived, with photos of the mismatched shoes and have not had a response back from them in over 2 weeks.
Looks like they take your money and don't care after that.
The order number is LARR207233, I can not add the email address in the review
30. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi John,
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Edit:
I hope you're doing well! I’m truly sorry if it felt like your request went unanswered.
To clarify, our system sends an automatic response to the first email. For your case to be forwarded to one of our team members, it’s important to send a reply within the same email thread. If no reply is received, the system assumes the issue has been resolved and automatically closes the case. This is also mentioned in the automatic message, which states: “To speak to a live agent, please reply to this message.” Since we did not receive a response to the earlier emails, the case was automatically closed.
We also sent you an email, apologizing for this inconvinience and also refunding your order.
--------------------------------------------------
I also want to clarify how our support system works:
When you first contact us, an automatic reply is sent.
For your case to reach one of our team members, it’s important to reply within the same email thread.
If no reply is received, the system assumes the issue has been resolved and automatically closes the case.
This detail is also mentioned in the automated message, which states: “To speak to a live agent, please reply to this message.” Since we did not receive a follow-up on the earlier emails, the case was closed by the system.
That said, we’ve already taken steps on our side—we sent you an email apologizing for this inconvenience and processed a full refund for your order.
Warmly,
Larroudé Team
Poor communication and terrible shipping times
I pre ordered a pair of shoes on May 15 2025 and the website stated that shipping would start in mid June. July 4th I still hadn’t received the shoes so I reached out and was told my shoes had shipped but I never got the tracking number. I reached out again July 15 and finally got a tracking number.
The shoes finally arrived on July 28th and they didn’t fit (after I followed their recommended sizing guidelines) so I had to exchange and I sent them back right away on July 30th. I reached out today on August 12 to ask when they will be shipped because the website stated 2 weeks and I was told they won’t ship until early September. Yet if you go on their website and you look at the exact shoes I ordered it says “ships out in a week”.
Don’t order from this company unless you want to wait 4+ months to get your issue resolved. I needed these shoes for an upcoming event. Their website shipping times are not correct and they should be informing customers instead of tricking you into buying.
They offered me 50% off a new pair of shoes but I already ordered another pair of shoes from a different company and will likely be returning both pairs from Larroude or I may just cancel my order unless they are able to resolve my problem.
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Carina,
We're so sorry for the delay and truly appreciate you bringing this to our attention.
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
Terrible decision to buy Larroude flats…
Terrible decision to buy Larroude flats It’s been 3 months and still no shipping confirmation.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi, Claudia.
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
You placed your order on June 21st with an estimated ship date in early July, and we sincerely apologize for the delay. We can see you were in contact with our team, and we understand how frustrating this must be.
Please know that your flats are handcrafted with specific materials, which unfortunately caused unexpected production delays. We’re actively expanding our team and improving operations to ensure delays like this don't happen in the future.
We also noticed a chargeback was initiated on your end. At this point, your payment provider is holding the funds, which means we're unable to issue a direct refund on our side. We recommend following up with them for the resolution of your claim.
Again, we're very sorry for the inconvenience and are here if you have any further questions.
Warmly,
Larroudé Team
My return got sent back due to undeliverable and no forwarding address
I received my order after several weeks and the minute I opened the box, a toxic smell came out. I imagine it was some sort of dye because they were navy suede. I immediately applied for a return and sent back right away. A few weeks later, the shoes came back because they were undeliverable with no forwarding address. I even had to pay $10.70 for the post office to give me the return. I went back to the post office with the same label because I tried to contact customer service, but the queue must be so long that they replied if you send another message you go back to the bottom of the list. These are $200.00 shoes! I expect excellent customer service! I ordered a second pair at the same time as the first, and they have yet to arrive. I wanted to cancel the order because they are the same blue suede. They are out for delivery according to my email. Just so frustrated.
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Joan,
Thank you for reaching out, and we’re truly sorry for the frustration this experience has caused.
We understand how upsetting this situation must be, and we want to assure you that your concerns have been heard. We recently experienced a temporary glitch with our return platform, which unfortunately affected your return process. That said, we’ve already processed a full refund for your original order — no further action is needed on your end for that return.
Regarding your second order: it is currently in transit and, at this stage, we are unable to cancel it. However, once it arrives, we’ll be happy to assist you with a return, free of charge. We’re already in touch with you via email with all the instructions needed to make that process as smooth as possible.
As a reminder, our auto-reply email includes a note to reply directly if your issue hasn't been resolved. This ensures your message stays in priority.
We truly appreciate your patience and understanding — you deserve a seamless experience, and we’re committed to delivering that moving forward.
Warmly,
Larroudé Team
Disappointing
This was my first order at Larroude'. I purchased a pair of Ricky boots in blue suede and when I opened the box I've seen two long scratches on the left boot and something that seems to be a spot or stain on the top of the right boot. Really? Why I was sent a damaged item that I can't return? Is this the quality you are praising on TV? I'm really pissed, especially because the scratches you can see well on the blue suede. I contacted the customer service and got an automated reply saying that they will get back to me. I hope so. So much advertisement for this brand, maybe they should better take care of their customers. I have several Larroude shoes purchased at Marshall's and half of them I had to return because extremely uncomfortable. Now I hope they have a solution for this, since the item is out of stock I want to be able to return it for a refund. They got back to me saying I can exchange but the shoe is out of stock and I can't exchange. Am I supposed to keep it as it is? At least they should offer a discount, a serious company does this. According to them the issue is solved by offering exchange for a product that is sold out or any other style that would cost me additional money? No thanks,I will keep my boots as they are and the next time I'll check .Marshalls or TJmaxx, they don't have all the styles but you can get great deals on Larroude shoes and if there is an issue they know how to address it.
29. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Cristina, thank you for sharing your feedback and for your recent purchase.
I noticed that your first request was submitted today at 2:41 PM, and as soon as our day began, we immediately started addressing your concern through our support channels. It's already being resolved.
If you need anything else, feel free to reply to the email we're currently using to assist you.
Warm regards,
Larroudé Team
I would give zero stars if that were an…
I would give zero stars if that were an option. There may as well be no customer service because there is no response via WhatsApp or email. I placed an order twice and don’t hear back for a couple weeks until I send messages after messages.
29. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Daniella,
We're so sorry for the delay and truly appreciate you bringing this to our attention.
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
Nothing good about these shoes
Nothing good about them. Shoes looked cheap and felt even worse. Put more money into your products instead of scamming people with beautiful social media and marketing photos.
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Sarah,
We're so sorry for the delay and truly appreciate you bringing this to our attention. you are already in cotact with someone from our team.
Please let me know if there is anything else I can do for you.
Warmly,
Larroudé Team
Looks like counterfeit quality
Took forever. Worst part was the quality of the sandal was terrible. It truly looked like and felt like a counterfeit! Please beware when ordering online.
BTW… this is the first negative review I have ever taken the time to write.
26. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Dear Marsha,
We’re truly sorry to hear about your experience with our Mary Kate Flat Sandal. This is certainly not the standard we strive for at Larroudé.
All of our shoes are handmade in Brazil by expert using high-quality materials. We take great pride in our craftsmanship and product integrity, so hearing that the item did not meet your expectations is something we take very seriously.
We appreciate you sharing your feedback and are currently reviewing this internally.
Warmly,
Larroudé Team
No response from support
I purchased a pair of shoes and I am just trying to get an order number to exchange the shoes as they are too small, which isn't on any of my e-mails and support is completely unresponsive. I got one e-mail back with basic FAQ's which I had already exhausted prior to sending the email. I have called no response and no way to wait on hold. Very frustrated with the level of support after spending so much money on a pair of shoes.
I am looking for my order number to be able to make a return - the e-mail was jennifer.casey @cox.net Any help you could provide would be wonderful. Thank you!
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Jen,
We're so sorry for the delay and truly appreciate you bringing this to our attention.
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
-this is your order number --> LARR187612 --> https://larroude.loopreturns.com/#/
Warmly,
Larroudé Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.