Company sent me a poor quality and defective shoe, refuses to take accountability for it since it was final sale. No response was given after multiple emails, but they did respond on BBB stating that... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I'm shocked by all the negative reviews. I own 5 pairs of Larroude shoes, each ordered from the website over the past 2 years, and each pair is perfect. The sizing is consistent, the leather is of the... Mehr ansehen
Unternehmen hat geantwortet
Scam. I’m just saying… all the other reviews are correct. After 2 months I reached out to my CC for a chargeback/refund on the returned full priced but damaged shoes they sent (and kept postponing/avo... Mehr ansehen
Unternehmen hat geantwortet
Terrible company and even worse customer service. I ordered a pair of sneakers that arrived with the sole improperly attached. When I tried them on at home, my feet slid forward and my toes hi... Mehr ansehen
Unternehmen hat geantwortet
1,5
Ungenügend
85 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Im pretty bummed with my experience…
Im pretty bummed with my experience here. Like everyone else, I was gifted these from my mom on preorder and it took 3 months to arrive. However, I was excited to try them! After finally arriving, Within 3 weeks and just a few wears the sole of the shoe had detached. $300. And like everyone else, the customer service team has stopped responding to my mother’s emails. We will happily return and take store credit, but a $300 pair of shoes needs to last more than a few wears, especially after a 3 month wait!!!!
Edit: they issued a refund. Thank you!
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Valerie,
It's Ariela from Larroudé, and I’m here to assist you!
We’re truly sorry to hear about your experience — this is not the level of quality or service we strive to deliver at Larroudé.
We’ve already processed your refund, and please rest assured that we’re conducting a full investigation with our factory regarding this issue, and we’re taking your feedback seriously to ensure this doesn’t happen again.
Thank you for bringing this to our attention. If there's anything more we can do, our team remains available and ready to help.
Warmly,
Ariela
Larroudé Customer Service
P.S. Keep your Larroudé shoes looking their best with our Care Guide.
Hi Valerie,
I’m Ariela from Larroudé, and I’m truly sorry to hear about that experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
I ordered a pair of boots as a gift on…
I ordered a pair of boots as a gift on July 3rd. A) they haven’t shipped b) I have now emailed them 3 times. Ig messaged them twice and left a voicemail and no one has responded. (I am simply trying to make sure that they don’t include any pricing information the packing slip since it’s a gift). I will absolutely never order from them again!
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Kim,
I’m Ariela from Larroudé, and I’m truly sorry to hear about that experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
Absolute worst company
Absolute worst company. I purchased a pair of boots from the app, and wished to return them. They told me they were final sale, and I sent screenshots from the app (which had no final sale markings). Of course, once I sent screenshots, customer service became unresponsive. I will challenge with my CC company, and also keep an eye on the 2 other pairs I ordered.
29. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Gwen,
I’m Ariela from Larroudé, and I’m truly sorry to hear about that experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
Beware
Beware - do not order from this company. Unfortunately my experience is similar to other users. Ordered shoes for 2-day shipping, multiple inquiries later and no response. The shoes arrived 5-6 days later, after the event I needed them for. The website is now saying they are ineligible for return, but they were not final sale and nowhere did it say they could not be returned. Multiple inquiries have gone nowhere. I will have to challenge this with my credit card company.
29. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Beth,
I’m Ariela from Larroudé, and I’m truly sorry to hear about the delay and the lack of communication you’ve experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
Disappointing at best
I ordered a pair of shoes from Larroudé with a stated 7–14 day shipping window. After multiple follow-ups (3 of which went unanswered) over the course of 2 weeks and no proactive updates, I just found out they may not even ship until after I’ll need them for an event. Despite the price point and brand reputation, the customer service and communication have been incredibly disappointing. I expected better.
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Sarah,
Thank you for reaching out and sharing your experience — I’m truly sorry to hear about the delay and the lack of communication you've faced. That’s absolutely not the standard of service we aim to provide, and I completely understand your frustration, especially with an important event coming up.
In order to investigate what happened and support you in the best and fastest way possible, could you please share your order number with me?
Once I have that, I’ll look into this right away and get back to you with a clear update and next steps.
Thank you again for your patience, and I’m here to help make this right.
Warmly,
Larroudé Customer Experience Team
I preordered shoes on March 30th and…
I preordered shoes on March 30th and then contacted Larroude on May 14 by e-mail and was assured that I would have the shoes by June. It is now June 20 no shoes they do not answer e-mails or phone calls. I am now going to have my credit card company go after them so I can get my account credited. DO NOT PREORDER from this company.
30. März 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Barbara,
I’m Ariela from Larroudé, and I’m very sorry for the delay and lack of response you’ve experienced — I completely understand how frustrating this situation must be.
I’ve looked into your order and saw that it was partially fulfilled — one of your shoes has already been shipped. The remaining item is scheduled to ship on June 27, and we deeply apologize for not communicating that update clearly and in a timely manner.
Your trust is important to us, and we truly regret that this experience has led to disappointment. We’re here to help and would love to ensure you receive your full order as expected.
If there’s anything else we can do in the meantime, please don’t hesitate to let us know.
Warmly,
Ariela
Customer Experience Team — Larroudé
No response whatsoever from customer…
No response whatsoever from customer service. I’ve been trying to reach them by email for a month and no response. Placed my order beginning of April said it was going to be delivered in two weeks and it’s been two and a half months. This company is a scam!
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Wendy, thank you so much for your feedback — we truly appreciate you taking the time to share it with us.
I'll be sending you all the tickets along with our replies, so you can review the full conversation and see that we’ve been in touch throughout.
Please let us know if there's anything else we can do to support you.
Warmly,
Customer Experience Team — Larroudé
Hi there,
I’m Ariela from Larroudé, and I’m truly sorry to hear about the delay and the lack of communication you’ve experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
The actual worst
The actual worst.
Preordered shoes and checking in on their ship status was more work than baking sourdough. You're doing all the checking and the Larroude customer service team (really, that whole title should be read in air quotes) is sitting there like a loaf. On the plus side, I can see turning their emails into a "drink every time you hear the phrase 'rest-assured'" party game. On the negative side, these shoes are only great if you like the idea of shoes but not actually having them. I'd rather let Chuck Norris punch me in the face than attempt to buy anything from this cruel joke of an ecommerce site again. 0 out of 100, would not recommend, no thank you very much.
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi, Sarah!
I apologize for this experience. Would you please share your order number with us, so we can investigate what happened with your order?
Again, we are truly sorry.
Warmly,
Larroudé Team
Took my money, no shoes..
Bought a shoe March 18, said it would ship Late April..Now they said May 21. Now no response to emails as that date has passed…350 dollar shoes and no response…Now I have to reverse the charges..spring shoe…don’t want to get it at the end of summer..
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Katherine,
We’re truly sorry for the inconvenience and delay — this is not the experience we want for you.
To assist you properly, we kindly ask that you provide a bit more information, such as the email address used for your order and, if possible, your order number (which typically starts with LARR).
Once we have those details, we’ll prioritize your case and ensure it’s resolved as quickly as possible.
Warmly,
Larroudé Team
Scam
I bought an expensive pair of shoes with a due date two months out. No news from them when the due date came and went. No response over email after contacting them regarding it. Until I threatened to cancel credit card payment. I got a prompt response saying my amount was refunded since they canceled my order. No explanation why. It’s a scam. Do not buy from them.
23. März 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi, Dr Nipa
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
Sizing is off and won’t allow exchange or return
Sizes are off and they won’t allow an exchange or return because I purchased the shoe on a sale. These are very expensive, they were half price and cost me $175, and I’ve never had an issue with sizing before I purchased my regular size and they are at least 2 sizes bigger and I’m very disappointed since the issue is theirs because of their irregular sizing that they are unwilling to change the size. Will never purchase from them again and I’m enormously disappointed.
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi, Bella
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
Absolute worst company I have ever done…
Absolute worst company I have ever done business with. I purchased shoes from them and they processed my payment. For an entire month, they sent me promo emails and emails saying my preorder was in process, and then they canceled my order with no warning saying it was out of stock. After contacting them, they made no effort to make it right. Do not buy from them; they are a scam.
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Brenna
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
3 months to receive an ugly shoe
It took over 3 months to order winter velvet clogs, when they finally arrived they were not only ugly, they were extremely narrow, uncomfortable and looked cheap & not at all based on the picture on Larroude website. After requesting a refund, Larroude charges a restock fee of $8.95 & a Convenience fee of $9.95!!!!!! Absurd. Will never shop with this company again. EVER!
13. April 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Dawne
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
Shoes are so uncomfortable
Shoes are so cute, but incredibly uncomfortable. So disappointed.
I bought the silver ballet flats on sale, $175, and they are non returnable.
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi there,
Thank you for your feedback — I’m Ariela from Larroudé, and I’m truly sorry to hear that your new shoes didn’t feel as comfortable as expected.
Our shoes are handcrafted with high-quality materials, and in some cases — especially with structured styles or newer leathers — they may require a short break-in period. Since your pair was purchased as Final Sale, it isn’t eligible for return, but we’d still love to help you make the most of them.
To help with the break-in process, we suggest wearing thicker socks with the shoes around the house for short periods. This can help the material gently mold to your feet and become more comfortable with time.
We understand how important both style and comfort are, and we hope this tip helps improve your experience. If there’s anything else we can do, please don’t hesitate to reach out.
Warmly,
Customer Experience Team — Larroudé
This company is a mess
This company is a mess. They sent me the wrong shoes, wrong color and size, and are acting like I did something wrong. All I want is my original order and after 10 emails back and forth that still has not been accomplished. I'm getting ready to ask Amex for a charge back since it doesn't seem like I can resolve this with the company.
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi Kelly,
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
Beware of the customer service
Beware of the customer service. I was told I would receive 50% off if I purchased my order. So of course I purchased these shoes, and right after I ordered them, I was then told I was now not eligible to receive the 50% off. Went through 4 different customer service reps, and they all contradicted what the other one said. I finally gave up and decided to cancel my order. Will never purchase from here again due to their service, which is a bummer because I love Larroudes shoes.
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi, Ella
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
Ordered shoes mid-Feb
Ordered shoes mid-Feb. They were supposed to be shipped end of February. They then moved the date to March 31. Received an email yesterday that it will now be mid-April. They take your money when the order is placed; not when it’s shipped. Cannot recommend at all!
Update: My order arrived mid-April. I ordered the size based off of their fit guide recommendation. Nonetheless, it was considerably too large. When I inquired about returning, they were going to charge to return. After going back and forth, over a series of days, they agreed to waive the return charges. (You will never get a person when you call. They will call back, but if it happens to be an inopportune time, prepare to rinse and repeat…) For what it’s worth, I could’ve ordered the shoes and had them in two days from a different online merchant. (Can’t deny that infuriated me.) They quickly posted my refund, so that was a huge positive. Nonetheless, I would never order from them again. (They don’t make it until you order it and their estimates on delivery are nothing more than an overly optimistic “guess-timate”.)
21. März 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi,
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
Truly unbelievable customer service
Truly unbelievable customer service. First, The credits that I initially accumulated, were not showing up in my account. One day they were there then the next day they claimed that there was a computer glitch and they were falsely sending out emails telling customers that they had credit credits. They didn’t actually have. I purchased aThe credits that I initially accumulated, we’re not showing up in my account. One day they were there then the next day they claim that there was a computer glitch and they were falsely sending out emails telling customers that they had credits they didn’t actually have. I purchased a pair of full price boots, they didn’t fit, and they didn’t have the size I needed, so I just returned to them. After weeks and weeks of back-and-forth emails, they finally managed to restore my credits in the form of a store credit when I went to go purchase a pair of shoes I got a message that the credit was only valid on full priced items. But my initial credits were available on any items I chose because I have purchased so many pairs of their shoes. I truly don’t understand how this company is keeping customers. I now have to go back-and-forth with them again over email to try and get my credit restored to the original form of payment that they are valid for they take forever to respond to emails, they have absolutely no idea what they’re doing, and it seems like they spend millions and millions of dollars on Instagram ads, but they can’t get basic customer service figured out. I am so sick of this brand and I cannot believe that this is a legitimate company. I have a feeling that the credit got out of hand and they were going upside down on revenue, but that’s their fault and this is what they advertised. Now they are changing the terms of how credits can be used, even though people who initially made purchases and accumulated credits from many many purchases are not able to use them. They also have this confusing pre-sale discount that somehow comes with all of these limitations no wonder they can’t sell anything and people are pissed off don’t shop this brand, it’s an absolute joke. I get better customer service at Nordstrom or any other department store.
15. März 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi, Charlotte
Thank you for your patience while we looked into your account details.
On November 7, a $40 gift card email was sent to the same email address you just provided. Then, when you opened a support ticket on November 11, we asked if you might have used any other email addresses — at the time, you mentioned no.
However, after a deeper investigation, I was able to find two separate accounts under your name:
Account 1 [---rette@yahoo.com] — This account has $36 in store credits. During one of our Boost Blast promotions, the credit temporarily increased to $160.
Account 2 [The email you just shared] — This is where the $40 gift card was sent.
At the time of your original inquiry, we were unable to locate your store credits because they were associated with your second account.
Now that everything is clarified, I’d be happy to merge the credits into a single account for you. This way, you’ll be able to take full advantage of future store credit boosts and promotions more easily.
Please let me know which email address you'd like to keep as your primary account, and I’ll take care of the rest.
Warmly,
Ariela
Customer Experience — Larroudé
Hi there,
Thank you for reaching out and sharing your experience — I’m Ariela from Larroudé, and I truly want to help clarify the situation and assist you as best as I can.
To investigate your case properly, could you please share the email address used at the time of purchase? This will allow us to review your order and credit history in detail.
Just to clarify a few things:
Store credits are always valid on full-priced items, as per our policy.
Pre-order items often come with discounts of up to 30%, and we do not combine promotions or credits with additional discounts at checkout.
Occasionally, we offer a "credit boost" — a temporary increase in the value of your existing store credit, valid for a short promotional period. These boosts do not replace or remove your original credit; once the promotional window ends, the value simply reverts to the original amount.
Once we receive your email, we’ll be happy to investigate what happened with your credits and work toward a resolution.
We appreciate your patience and hope we can make this right.
Warm regards,
Ariela
Customer Experience — Larroudé
Scam company
Just like other reviews state, they seem like scam. Its second time i ordered boots and twice waiting for over a month for shipping! I ordered boots on November6! When i inquired where are they in January, i was told they were coming in March! Ha?? The winter will be over. So I cancelled that order. Ordered another pair which said they would ship in February 13- still not shipped, its 18th now! Awful experience.
2. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi, Hulnara
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
This company sends emails with a sale
This company sends emails with a sale, entice you to purchase and then refuse to exchange for a larger size. I’ve never had a company refuse to exchange for a size on final sale. It’s a rip off and I will NEVER shop Larroude again, nor refer/recommend to anyone. This company only wants your money NOT customer satisfaction. I wasted close to $200 on a pair of shoes I can’t wear bc they’re too small. They still sell them too, but refuse to exchange unless I pay full price. So, if I give them an additional $150, I can get the larger size. DO NOT SHOP THIS COMPANY.
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von larroude.com
Hi, Jody
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.