Large Holiday Houses Bewertungen 

Great support and information from lhhscotland.com for our visit to Saltwinds on Skye. A fabby holiday over the October break. The weather wasn't great but when you come to the Misty Isle that's to be expected and in Saltwinds we didn't care. When you have such a great house with views over the bay and plenty of room for 6 of us, time in the house was time to relax and with the fire - cosy, chill out. Saying that we were out every day - the drying room was so useful. Not our first time to Skye so caught up on sites we hadn't seen and recommend visit to the Old Man of Storr. We walked a loop up to the Cullen's from Glenbrittle campsite and back via the waterfall at Eas Mor - beautiful and just the most atmospheric pictures. One evening we went to the Three Chimneys Restaurant having booked weeks in advance. Lovely. The walk over to Talisker Bay from the house was a long haul and a little underwhelming once we arrived so would advice a drive if you want to see the Bay. All in all, Skye is a wondrous place and Saltwinds just the best base to explore.

So glad I read the reviews before I paid any money! I have just tried to book with this company, and stopped short of paying after they added £250 onto the rental fee, saying that the brochure I had was for 2020 - 2021, and that the 2022 fees had gone up. By 40%?!?! Thank God for sites like this and thanks to all you people who have warned potential customers to keep away from this company. We had enough trouble getting our flights and holiday money back last time we had a lockdown and just to hear that this company had to be dragged by trading standards in order to do the right thing makes me feel like I’ve just had a lucky escape.

We had a great week at An Lochan, Finsbay, Harris.
The house is superb. Well insulated with a constant very pleasant temperature.
Wildlife can be seen through the large windows on a daily basis and includes both Golden and White tailed eagles. Seals entertain in the bay below the house.
Facilities are sparkling and the kitchen was well stocked with extras to help with cooking and lovely table wear and crockery.
I would definitely recommend not only this property but LHHS to anyone thinking of a self catering holiday in Scotland.
Thank you for all your help in our search.

The house we rented on the Isle of Harris was fantastic. However this 2 start review is mainly aimed at the agents LHH.
I had some reservations about the good housing keeping deposit. (GHD) I have no issue with paying a deposit to cover any accidental damage that may be caused.
I phoned LHH and wanted clarification about the GHD and I was passed onto the managing director. This person was very rude, abrupt and condescending. Their attitude certainly made me very wary and did not fill me with confidence that any disputes or issues would be dealt with fairly.
The property owners emailed a couple of days before our arrival and they were very welcoming and provided lots of very useful information. They even bought some milk so that we could have a coffee on arrival. The welcome hamper was excellent and the house was very clean and welcoming.

We had a wonderful 2 week stay at Eriskay Views Cottage in August. This is the 2nd time we've booked with LHH and I'd highly recommend them. The quality of accommodation and location was excellent and we had a great time touring Eriskay, the Uists and Barra from our base. A first class service from Wynne at the beginning and easy to manage our booking using the online portal after that. I'm sure we'll be back and have been recommending LHH to numerous friends and relatives.

We had a lovely time at the Owl Barn, KirkMichael. A super house, really well equipped and in a lovely setting. Being able to set off on walks from the house made for a relaxing time. We did venture a little further afield too. A great holiday.

Strone House in Glenfruin. Booked it for a hen do and it was beyond any expectation. We had and amazing time, our lovely host had set tables up for us and provided free Prosecco, just lovely touches! Amazing facilities, so so much to do. Will be back!

Hi Angus and Allina, Sorry it has taken almost a week to e-mail you. Just wanted to say how much we enjoyed your terrific property in such a beautiful location. Everything was great and suited us very well.
Thank you very much for the great welcome pack we enjoyed every bit of it and the red wine was so much to our taste that we bought another at the store in Leverburgh. Thanks also for the doggy pack much appreciated by our pooch. We were absolutely delighted by your thoughfulness.
LHH have not asked us for feedback yet but we would just say that your house was of 5 star standard and very generously provided everything we needed AND MORE.

Thank you, until the next time.

Angela & Harry Barnshaw

We booked a holiday home in the Outer Hebrides in August. LHHS had an excellent selection of homes and were very easy to contact and book with.
The home itself was wonderful and was even better than described.
Would book with LHHS again.

Many of the satisfied customers posting on this LHH site are understandably comments on the premises and holiday experience they enjoyed,
However, it's worth bearing in mind that LHH operates as an agent for the various property owners matching those letting premises to potential holiday customers. The myriad negative comments that litter this site are customers aggrieved at LHH's business and unethical practices and shouldn't be confused with expressions of the accommodation itself, either good or bad. A point worth bearing in mind when comparing experiences and making choices..

We would award this company 0 stars if we could. We concur with all the previous negative comments as they mirror our own experience.

We made a late booking with them just before the first Lockdown in 2020, paid in full, and within a few weeks all travel was cancelled due to Covid 19 government guidelines. Most companies refunded without quibble, but not LHH. We were appalled to receive a curt, unsympathetic email from the company stating that they had limited staff working from home and we were told not to phone or email. They eventually retracted their ‘no reschedule’ slightly by offering us the mirror week the following year, 2021. We were pleased not to be losing our entire payment after all so we accepted.

When the second lockdown occurred and the holiday was still not possible in 2021, we requested a full refund as, once again, was standard procedure and government guidelines. This proved to be difficult and slow. When we did finally get our refund, the company deducted an administrative fee as well as keeping the original booking fee. We were so fed up dealing with this company that we accepted the refund minus the deduction, just to be finished with them.

We would not advise anyone to use LHH Scotland as a booking agent.

We stayed in 'The House by the Loch' near Inverness in August 2021. The views were beautiful and the house excellent. The kitchen was very well equiped and the bedrooms comfortable & clean.We made full use of the dance floor, the hot-tub, the pool table & the cinema room. A very minor complaint would be the inability to cast you-tube videos in the cinema room, possibly due to limited local internet bandwidth. Nonetheless, we had a great holiday and would stongly recommend this venue to everyone.

A terrible company that cares only about profit rather than customer care. Booked a holiday pre lockdown and still haven’t received my deposit back. Steer clear. There are many more reputable and reliable companies to book with.

Yet again, LHH Scotland come up trumps. In ringing to check about our forthcoming holiday (our 30th or so Scottish LHH booking...we can't get enough!) I happened to ask about cottages with disabled access for a friend and within 12 hours received a comprehensive list of not just a couple, but lots and lots of options all over the Highlands, and Islands and the bits in between. Each recommendation is personal and filled with detail that you wouldn't get from an ordinary company who just sell spaces. Each cottage is personally reviewed and stayed in by the owners of LHH and it really shows.

It means when you ask for something specific, you're sure to get it, be it a cottage with an accessible bathroom, somewhere that'll take two dogs, a secluded highland hill stay or a cosy cottage overlooking the bay. They're all offered through the eyes of someone who's actually stayed there and experienced it for themselves. That's why we get honest interpretations of what to expect and what's on the doorstep, which amenities are on hand etc etc.

I honestly could not fault LHH. Their highly tailored customer service is second to none. They know their regulars inside out and know what they'd like.

They are personable and afford the time to customers. I cannot think of another comparison company who offer such detailed support and actually respond with personal emails and suggestions. There is nothing corporate about this company and it shows. It's why we go back time and time again and have done for well over a decade because the service is great and the people who run it go that extra mile. It's a great way to plan and book a holiday, knowing the integrity and care of the people you're booking with.

We couldn't recommend LHH more.

Great company to deal with and they were very understanding and helpful when we had to reschedule dates due to my husband having to have surgery. Always prompt replies to any emails, we would definitely use them again

On arrival at Scotisay View it was clear that the house had not had the thorough Covid safe clean that the information claimed. This was disappointing. There were also some issues with various equipment in the house. After a few days the issues were resolved.
The location of the house is stunning and Harris was beautiful.

Really enjoyed our stay at Quarryfield: hot tub, pool table, table tennis, darts, beautiful scenery and walks round about. The rooms were mostly en suite, very comfortable and roomy. Inverness 10 minutes away with all its facilities. It's always a pleasure dealing with LHH; easy to book, prompt replies to any queries - we go back year after year!

I am very pleased for all of those people who enjoyed a lovely holiday in one of LHH’s properties and have given them a 5 star review. You were lucky that nothing prevented you from taking your holiday.

I am however far more pleased for all of those people who were unable to take their holiday in 2020 due to Covid and who, after over 17 months of intimidation, stress and anxiety, have now finally been refunded their money by LHH thanks to the intervention of the Highlands Council Trading Standards. I assume that after months of denial and argument, LHH have finally agreed to make the refunds to avoid court action for breach of consumer law. If it did reach the courts I guess that LHH now know that they would undoubtedly lose and as a consequence suffer a hefty fine and legal costs. I applaud the team at Trading Standards for their tenacity in dealing with this obstructive and abhorrent company and congratulate Trading Standards for the successful outcome.

I therefore think that it is now time for the directors and co-owners of LHH to publicly apologise and admit that they got it wrong. They should also make a personal apology to each of the 1 star reviews on this Trustpilot page. I would also suggest that they might want to sack their legal advisors!

If you are thinking of booking with LHH my advice is to carefully read their t&cs. Despite the fact that LHH have received a good kicking from Trading Standards their modus operandi is to still do everything they possibly can to keep the full rental charges once you make a booking, irrespective of whether you can actually take up your holiday or not. As an absolute last resort, and only if you have been unable to reclaim your holiday money from your travel insurer (including appealing the decision with your insurer) will they consider refunding your money (with a £60 admin deduction) in the event of a Covid lockdown. The £60 admin charge by the way is completely against the guidance of the CMA and Scottish Government.

There are plenty of other reputable letting agencies in Scotland with less onerous t&cs and equally good properties. Indeed, many property owners have been appalled by LHH’s behaviour and have sacked them and gone elsewhere (15% of their portfolio in the past 12 months). Those property owners who remain with LHH must be oblivious to the media, and unaware of their despicable behaviour and bad publicity, or are as equally greedy as LHH. Therefore my advice is that you should go elsewhere. Don’t risk enduring loads of stress and anxiety and losing your money!

Lovely well kept property in an amazing location with exceptional views. Great space both inside and out for the kids to play. Everything you need to have a perfect stay, easily getting everywhere. Property was cleaned to a high standard for our arrival and the beds were all very comfortable 👌

Strength in numbers and no, we would not give up, and we would not be bullied into accepting the gross negligence of this abhorant company. The article in the Scotsman says it all (See 27th July "Holidaymakers to receive refund from Highlands letting firm after Trading Standards action") . The law has finally been upheld and the morale of the story is "do not touch this company with a barge pole".