Large Holiday Houses Bewertungen 

All you really need to know is that is has taken almost 16 months, countless hours of emails, stress and the involvement of Highland Council's Trading Standards team for us to recover the full costs of a booking made in March 2019 for a holiday in June 2020.
Search The Scotsman newspaper site for LHH Scotland to see more detail of the pain so many former customers have gone through in order to get their money back.

Anyone considering using LHH Scotland for property rental would do well to be aware of the behaviour and conduct of this business.
For months following the Covid pandemic LHH has refused to refund customers who have paid for holidays that they could not legally take, arguing all manner of flawed reasons why they were entitled to retain customer funds in the face of quite clear legal rulings to the contrary from the CMA and Trading Standards Scotland.
Genuinely aggrieved customers had they legitimate postings on this site removed by LHH arguing they were defamatory. They were not. They were simply the unpalatable truth.
Finally and to no ones surprise LHH has been legally forced to repay all the customers whose money they illegally sought to retain.
Dozens of former customers have sworn never to use LHH again.
The full sorry saga is reported in "The Scotsman" 27th July 2021 in an article headed "Holidaymakers to receive refund from Highlands letting firm after Trading Standards action"

We have just had a wonderful week at Corncrake Cottage on Harris .
Fantastic location for Scarista Beach and also Golf course.
Well placed to visit the rest of Harris and also Lewis.
House well equipped and very comfortable.
Owner Angus available and helpful .
Would highly recommend

We have just returned from a superb week at Beltie Lodge in Galloway. The house was perfect for our family of 11 and a dog. It was spacious and very well appointed with quality furnishings and equipment. The breakout space for the children proved very popular. Our favourite space was the large kitchen and open plan dining area enclosed by 2 glass walls opening out to the large enclosed garden.
Carrick beach is walkable and Sandgreen beach about 3 miles away although our favourite was Mossyard. The nearby towns of Castle Douglas and Kirkcudbright are beautiful with quality butchers, bakers, gift shops and eateries to name a few.
The welcome pack with local produce was much appreciated. Susan was very helpful and did everything to make our holiday special.
I found all written contact with LHH went smoothly and it was comprehensive in its content so there was no requirement to speak with anyone from the company. I would have no hesitation in using them again and would hope to do so in the future.

Lovely stay at this great place. Beautiful location with the most amazing views to clachan sands. Best sunsets too! Deer grazing behind us and wildlife aplenty.
Caroline was really helpful and there was a lovely welcome pack. House is really well equipped with quality linen and kitchenware.
Berneray is a cycle away with a lovely beach and good food at the inn.
A great base and sure we’ll return.
Hot tub was fun too!

Conan Mara is situated on Eriskay spotlessly clean and comfortable home had a fantastic holiday we would definitely recommend Conan Mara
Happy Days 👍

My daughter initially booked Star na Mara near Arisaig for my birthday week in June 2020 which because of Covid Lock Down was held over till this year.
What an absolutely marvellous week we have just enjoyed : the house was excellent; beautifully sited, well equipped and very comfortable; the weather was perfect and no midges and for me, many many wonderful childhood memories even to hearing the cuckoo at 04.00!
We would strongly recommend LHH whose staff were were both efficient and helpful.

We booked a holiday cottage with LHH on the Isle of Lewis. It was a very smooth transaction, with good instructions provided at every stage of the process. Cottage was just as described and had everything you could ever need and more for a great holiday. The area around Uig is simply stunning and has a long list of spots you must see. The community owned and run shop is well stocked and has 24 hour petrol pump facilities. Not a lot of nearby eating places but the Uig Sands restaurant is an absolute must if you like your food (booking will be required). All in all a great experience and one we would be keen to repeat again.

We had a lovely week at Machair Cottage in North Uist. The cottage was fabulous and we had a great week exploring some of the incredible beaches around the islands. Our booking was originally for 2020 but we were unable to travel due to the pandemic. I found both LHH and the cottage owners really helpful and considerate in helping us reschedule to this year which was greatly appreciated. For anyone thinking of visiting North Uist I would definitely recommend Machair Cottage which is in a fantastic location, very well equipped and comfortable. Nearby beaches to visit are Clachan Sands, West Beach (on Berneray) and Traigh Iar which are all stunningly beautiful and so quiet you feel as if you have them all to yourself. There aren't many restaurants nearby but we visited Langass Lodge twice and it was superb. All in all an excellent week and we are hoping to return next year.

Appalling handling during Coronavirus outbreak, very aggressive handling of our situation NO refund offered, I'd NEVER book with them again.

We have booked many times with LHH and never had an issue. We had a week booked in the Easter holidays which had to be cancelled after due to Covid restrictions but they refunded this with absolutely no issues at all. They did keep the administration fee but I felt this was perfectly reasonable given the circumstances.

Whenever I have contacted LHH they have always been prompt in replying and very helpful. I will definitely continue to use this company.

We have been thrilled with every house we have stayed in through LHH.

After having our holiday postponed from last Whitsun, we were delighted to return to the most wonderful holiday home at Aignish. Everything was perfect, as before, and we were very happy to spend a wonderful week in glorious sunshine. We have been very impressed with how everything was handled. It’s not an easy time for anyone. Thank you very much. So happy that we have already rebooked.

As with many others concerning the last year their performance was lacking in all areas - particularly worrying was the aggressive legal blurb sent out. Their performance was the direct opposite of cottages.com who were superb and accommodating with our 2019 bookings.In the future I would neither recommend or be using them.

I'm shocked but not surprised by sheer number of examples of unfair LLH behaviour reported here which are similar to my own.

It is possible that sharing these complaints of unfairness privately with the UK government's coronavirus business complaint service website, which was set up to deal with such cases, would help to avoid others suffering the same way.

LHH accepted our booking for 23 May - 30 June 2020 on 16 May 2019.

Shortly after we had paid the final balance, we received an email from LHH headed "Cancellation of Your LHH Booking" which began "LHH Policy Statement as of 23rd March 2020". It said they were not refunding or rescheduling.

LHH followed this up with an email it described as clarifying and said that they weren't cancelling the booking, but we still couldn't go or get a refund.

LHH later relented a little and said they would roll the booking to 29 May - 5 June 2021. We agreed, since by that time it was looking like restrictions on us taking up the 2020 booking may well be extended to the week we had booked, and because we wanted to support a sector which was then likely to suffer in the months ahead (both of which turned out to be the case).

On 19 April 2020, nearly four weeks after agreeing the rolled forward 2021 booking, LHH said we had to accept new T&C's. Those new terms would have given LHH great freedom to cancel but not refund or reschedule (ie allow them to do what they unjustifiably had said they wanted to do in March 2020). These new terms had not been mentioned when we agree to roll forward, nor had any indication there would even be new terms. Attempts to change T&Cs after agreement seems to be a very questionable business practice, particularly when the change is so clearly in the favour of the party already holding the other's money. In any event, by this unfair action LHH forfeited the goodwill we were until then extending it.

We declined to accept these revised terms given we had by then lost confidence in LHH - LHH had said first that they would not honour the original contract and then declined to honour the revised booking on the terms in place at the time it was agreed.

LHH's subsequent emails, in part, claimed to come from their legal team, although the language used did not look like it came from a reputable lawyer, much less anyone who cared about customers. They also demonstrated a desire to follow a narrative of events which LHH had created. LHH would have known that narrative to be at best misleadingly incomplete had they actually read their own previous emails as well as mine.

LHH's apparent belief that they had no responsibility for bookings for which they have taken money was nothing short of shocking. Declining to take phone calls on the subject in favour of sending emails which sought to avoid the key issues by repeating their preferred and incomplete version of events similarly so.

Other Scottish rental sites had similar T&C's when we booked. However, I was only aware of LHH behaving this way, and in particular of changing T&C's in their favour after agreement and when they held my money. Not being a lawyer, I can't be sure this behaviour was unlawful. But I can be sure it was out of line with other rental sites as well as government comments. And that it was unfair.

I have a document trail supporting the points above.

We are very happy with the service received from this company and the property owner when we raised some issues with our property at Little Glenforsa on the Isle of Mull.
This has given us full confidence in booking again with this company.

Following my review a couple of days ago on Little Glen Forsa on the Isle of Mull, I have to say I'm super impressed with LHH and the owner of the cottage.
LHH dealt with my review extremely swiftly, the owner has offered an arrangement we are more than happy with and is now taking steps to rectify the problems.
Brilliant swift and friendly service on behalf of both LHH and the owner and it has most definitely restored my faith in the holiday company and Glen Forsa and will now book again.
Thank you! Really really impressed x

We have used LHH previously and not had any problems. COVID has shown the good and bad companies.
When we booked we accepted the Ts and Cs. Since then every time we have made a payment new Ts and Cs are sent. No option to decline them. They take away all of your rights and do not bare any resemblance to any covid statements on the website. No refunds whatever the circumstances and admin fees. We took legal advice and were told that they couldn't do this. Needless to say months of worry and stress...read the other reviews..so many unhappy people....we were lucky and got our holiday...many were not and had problems resolving.
Some companies stepped up during covid...some did not....

We booked our recent week on the Solway last November and LHH have been exceptionally helpful in dealing with any queries we had about insurance ,deposits and potential cancellations due to Covid .
The house was well presented and there were clear instructions for housekeeping and precautions displayed in the property.LHH were very easy to deal with in what must be exceptionally difficult times for the hospitality industry.

We have just had a blissful week at Portnellan Farm on Loch Lomond, booked through LHH. Couldn't recommend them highly enough. The property was simply stunning and LHH wee courteous, friendly and efficient.

Things have not be easy for this type of company in Lockdown. We have twice not been able to go on holiday due to the regulations. LHH guided us through the process to allow us to go to Mull recently, while at the same time insuring we complied with government criteria. The payment for previous holidays booked, but we could not go on, were rolled over. We had a fabulous holiday in Mull, perhaps the best ever, like all the accommodation we have been on with LHH, it was attractive comfy clean and well maintained with amazing views of sunsets over the Sound of Mull. We are now looking to book next years holiday with them. Norman Thornton