Lilly & Max Bewertungen 81

The crate blends nicely with our home decor and provides a cozy corner for our pet. It's easy to clean and keeps everything tidy. We used it every day with confidence.

It feels very premium and professional. The structure is heavy but elegant. My Great Dane fits perfectly and rests comfortably. I'm genuinely satisfied with this product and the company's support.

The size is great and it feels stable on the floor. The surface is smooth with no sharp edges. My dog accepted it quickly which rarely happens.

I've owned many crates before but this one stands out. The craftsmanship and attention to detail are remarkable. My dog sleeps better and the locks work flawlessly even after weeks of daily use.

The recovery collar didn't irritate my dog's skin and stayed in place through the night. It seems soft but durable enough to last multiple uses without tearing.

I had been looking for a crate for my dog to comfortably stay in while guests were visiting for Thanksgiving. This crate is not only high quality but the customer service is Excellent!! Shipping was very fast. These days you dont really experience customer service at this level.

Our Mastiff finally has a place that feels comfortable. The airflow and visibility are excellent and we can easily wheel it around for cleaning. Highly recommend for big dogs needing space.

I love how roomy this crate is. The locks feel reliable, and cleaning is simple with the removable tray. It fits perfectly in my living room without looking bulky or cheap.

This crate has been excellent for my German Shepherd. It's solid, easy to assemble, and gives my dog plenty of space to move comfortably.

I ordered a size large dog cone and it was too small. When I reached out to ask how to return and exchange for a larger size, they said to donate the large one and they would send me the bigger size at no charge! Great customer service!

Lilly&Max is an all out amazing company with high quality pet products and top notch customer service.
Product: I ordered the 51” XXL Heavy Duty Indoor Dog Kennel, and it is worth every cent!! No regrets other than I should have bought it sooner. Indestructible! It rolls around on wheels, no heavy lifting ;) It has a “roof top door” for quick access to your babies. We have 2 Classic American Bullies approximately 60-65lbs., and rest assured - neither can break in or out. Lylah actually loves the kennel and retreats there for peace.
Customer Service: We needed replacement mats for the kennel because they arrived with cracks in the corner, they replaced them quickly. Turn around time from the 1st email to the new mats arriving was a week.

This cage is exactly what I needed. It's huge and big enough for my 2 year old Great Dane. He had never been crated and is very destructive due to separation anxiety. He is around 120 pounds, can stand and easily turn around. The door locks are a little flimsy but overall it was a great purchase and totally worth it.

Update: very pleased with what started off a bit rocky. Assembly was a bit challenging due to pieces not clearly marked but we managed. However, when I tell you this thing is amazing, I mean it is absolutely amazing. And my dog loves it! Thank you for great customer service and way to turn a review all the way around.

Can I get the right pieces for assembly of this kennel? No customer phone number, support email address came back undeliverable. I did submit a request on the website. Order# 21697 for reference. Once this issue is resolved I will edit my review accordingly.

I was browsing the web and found this site with great reviews on products and customer service, I placed the order and quickly received a confirmation. Days later I was notified that package was delivered, but the package was not at my home. I contacted customer service, quick replies, but not much of a resolution. No insurance on packages of high value , and they DO NOT REQUIRE any type of signature! I was told they could not do much for me but offer me a portion of a refund, or sell my the crate AGAIN with a small discount. My advice, nowadays with all the porch pirates, opt for the 12 extra dollars to require a signature, not sure if the site even offers the option, but that’s what I was told. I would have paid the extra 12 dollars to ensure my delivery. I can’t really review the crate, never received it, but still paid for it. I hope everyone else doesn’t have this issue. Customer service was polite , but not much of a resolution was given, they would rather the customer take the loss then adding a 12 dollar option to require signature on high value packages

The cone collars are great for my foster kittens after they get fixed. They are small enough, so that it is hard for the kittens to get them off. Shipping can take a while once it leaves the warehouse, so I suggest ordering at least 2 weeks before surgery.

Never had a single issue ordering from here. The CS team seems to be present all the time, I reached out to them and they were keen to give me pointers and advice.

Twice I placed an order for a coat for my small dog. Size small, medium, large and extra large did NOT fit. The company suggested a 2x LL but that didn’t make sense. She weighs 7 lbs. now they won’t refund me, please be aware ! You may lose your money like myself. I need to stick with Amazon who offers a stress free return!!

Their prices are definitely better than most other offers I've seen. At the end of the day, you pay for quality and this is exactly what you are getting from here.

Such a wonderful company! Our little puppy, Rosie, was struck by a car and had to wear the "cone of shame" for 2 weeks. We ordered from this company because of the great reviews and thought that a soft, Elizabethan collar would be more comfortable for her. However, the surgeon wanted us to keep the plastic surgical cone on instead. I reached out to them regarding returning the item and they were so kind. They sent us a pre-paid label, along with a very thoughtful email, and wished our little Rosie well on her recovery. There aren't many companies like that out there anymore and I so appreciate their kindness! If anyone has any doubts about ordering from this company, just know that they are a legitimate company with a great product. And wonderful customer service.

If your dog has separation anxiety then you'd likely need a kennel like this. Smaller cages won't work, we have been through them all. We should have gotten one years ago, would have saved us a lot of time and money.