I shop here often and they have been always nice to deal with. The crate is in a fantastic shape, good material and at least affordable compared to similar offers in the Big A.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Did exactly what was advertised and I didn't expect nothing less than that. My review reflects the overall service and not just the product.
Unternehmen hat geantwortet
I have a bunch of different cone collars and they all suck. They either slip off or are uncomfortable, this new one we got from Lilly and Max is way way different. Money well spent, we are satisfied!
Unternehmen hat geantwortet
We needed a crate and their support was slow to answer at first as there were different options so we had to ask for advice... we settled for a heavy duty dog crate and that is simply amazing! Still t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are incredibly grateful that you took the time out to share your feedback with Lilly & Max. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Please notice: Shipping delay may happen occasionally, especially during the current situation. We will make our best effort to help you out of any problems you have during the transaction.
Kontaktinformationen
Vereinigte Staaten
- hello@lillyandmax.com
- lillyandmax.com
Das haben sich andere Leute angesehen
I ordered about 20 days ago and still…
I ordered about 20 days ago and still haven’t received my order. Very disappointed in this type of customer service. No tracking number just an email saying order was processed.
23. August 2021
Bewertung ohne vorherige Einladung
Antwort von Lilly & Max
Hi Elshaday
Thank you for leaving a review.
I have tracked the package via USPS, it was delivered on August 20, 2021.
Have you not received it yet? If not, please contact us on (support@lillyandmax.com). Our support team will be happy to assist you. :-)
Best,
Team Lilly & Max
Exactly what we needed
Exactly what we needed! I think I have made some cones we have borrowed four or five and bought at least three trying to find something that does not make our cat miserable and also keeps him from biting himself. I saw the flat one from Lily and Max and thought this might do the job. It is perfect. Not only can he not reach his body to bite but he is perfectly comfortable in it running around the house, eating, drinking and sleeping using his new Elizabethan collar for a pillow. I am so glad I found your product!
28. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Lilly & Max
Hi Myra,
Thank you for your feedback!
Our team is very thrilled to hear that you like our product and our service. That's great!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
Happy with my purchase
The only issue I had was I never received an email confirmation. After several days I started backtracking. I found the sale on my credit card and had to research the name of the seller, which was not Lilly an Max. I sent an email to find out what was going on and received an extremely quick response. I was very pleased with that and my item arrived the next day. I’m very happy with the quality and the quick response when I had questions.
18. Juli 2021
Antwort von Lilly & Max
Hi Vivian
Thank you for your feedback!
Our team is very thrilled to hear that you like our product and our service. That's great!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
This is the best for my dog
This is the best for my dog. She wears her "necklace" all the time with no problem. Worth the price. Fast delivery. Friendly service.
11. Juli 2021
Antwort von Lilly & Max
Hi Geraldine
Thank you for leaving a review.
It's great to hear that the dog recovery collar has been working well for you. That's awesome!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
Good product, bad sizing.
My dog had surgery on her eye and the large cones were NOT workin for her. I tried everything. I was really impressed with the product itself, paid extra for fast delivery and it did come quick. Got the biggest I could get but still was not big enough for my dog's chubby neck. This wasn't the best for her but I will keep it for possibly future animals or to share to a friend that may ever have a use for it.
9. Juli 2021
Antwort von Lilly & Max
Hi Kelly
Thank you for providing us feedback!
Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements. I fully respect your decision and can only apologize for any problems your experienced.
Do you need any additional help? We'd be happy to assist you in any case.
Thanks for your time and have a great day,
Team
Lilly & Max
Lilly & Max are great.
Lilly & Max are great.
The collar is great and our cat ended up putting a hole in it. L&M delivered a replacement for free. Thank you. Kevin
Reply to L&M
Again thank you and I endors your product. Thank you for your continued support.
Thank you.
Kevin
8. Juli 2021
Antwort von Lilly & Max
Hi Kevin
I hope you're having a great week so far!
Thank you for providing us this feedback. We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter.
Please feel welcome to reach out to me with any questions you may have and I would be more than happy to help.
Sincerely,
Team Lilly & Max
They were very accommodating
They were very accommodating. I was misled about a product and let them know The way it was worded on their website. They changed the wording and sent me a decent consolation gift for my troubles. I'm satisfied.
4. Juli 2021
Antwort von Lilly & Max
Hi Julie
We really appreciate you taking the time out to share your experience with us.
Our team is very thrilled to hear that you like our product and our service. That's great!
Please know that we’re here for your best look ever!
Sincerely,
Team Lilly & Max
So I ordered the chic cat backpack for…
So I ordered the chic cat backpack for 79.99 and I recieved a dumb Texans brand cat backpack that goes for 40 bucks on Amazon what a joke will not order from your company again
4. Juli 2021
Antwort von Lilly & Max
Hi Steven
I'm so sorry that you had a negative experience with our service.
Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you.
As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you.
Good luck with everything!
Sincerely,
Team Lilly & Max
Disgusting and incompetent fools that…
Disgusting and incompetent fools that completely screwed up the order with the wrong size and then wanted me to pay $$$ to return and threatened to close the order if I did not give them a tracking number in 5 days.
They take no responsibility for their mistake.
RUN AWAY FROM THIS FRAUD COMPANY ! CANNOT BE TRUSTED !
29. Juni 2021
Antwort von Lilly & Max
Hi Michael
Please accept our most sincere apologies for the inconvenience you experienced for the mix-up your last order.
We have sent you your correct order and please keep the initial package. We have also taken pains to figure out how your initial order was messed up and fix it so that it will never happen again. We have also punished the customer service representative for her mishandling of your situation.
Again, I would like to apologize for everything that happened. I hope that you will not take this as the way we normally do business here at Lilly & Max and will shop with us at another time. If you ever have any problems with our company again, please contact us directly.
Sincerely,
Team Lilly & Max
Donna is an amazing woman that went way beyond to please your customers.
Hi, I had ordered a dogface jacket for a gift and it was too small. I dealt with a wonderful employee who was very helpful. She went above and beyond to help us. She sent another one at a very reasonable price and shipping. Now after receiving the 2nd one, a medium red, it also was to small. Now, Donna was so professional in how she helped resolve the problem. I sent in the measurements and Donna said I would need an Xtra large. And, I would just have to pay for the shipping. She is an amazing employee that really goes above and beyond to help your customers keep going back to buy your products. You are lucky to have her.
Dale Martin
6. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Lilly & Max
Hi Dale
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us — and we agree, Donna is truly a gem to have on our team!
We count ourselves lucky for customers like you.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
The coat is adorable on my puppy
The coat is adorable on my puppy! I ordered one size larger because she measured in between sizes and I can’t wait until it rains so we can test out the new raincoat.
23. Mai 2021
Antwort von Lilly & Max
Hi, Sara
Thank you for providing us feedback.
We're super thrilled to hear that you enjoy our products so much, that's awesome!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
Horrible experience with mailing
Horrible experience with mailing. Style have not received the collar ordered April 26 and today is May 11
13. Mai 2021
Antwort von Lilly & Max
Hi Jaclyn,
Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame. We are working on improving the shipping experience for our customers.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
still haven't received product
Still no e-mail telling me my package was shipped and still haven't received it but I did get an e-mail to review the service and product before it was fulfilled thanks!
8. Mai 2021
Antwort von Lilly & Max
Hi Jim,
Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame.
We are working on improving the shipping experience for our customers.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
NO costumer friendly!!
I could not give my Item back after it was the wrong size I can throw it away !!
6. Mai 2021
Antwort von Lilly & Max
Hi Nannette
Thank you for bringing this to our attention. I’d like to sincerely apologize for the experience.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible.
That being said, if there’s anything else that we can help you with at the moment, please feel free to reach out our support team(hello@lillyandmax.com) and I would be more than happy to help. We do appreciate your business and hope to earn back your trust.
Thanks again,
Team
Lilly & Max
Very Disappointed
Package took 2 weeks to get here and they jackets aren’t true to size. Ordered a Small & a Large and they pretty much look the same size. Very disappointed will never order from here again.
6. Mai 2021
Antwort von Lilly & Max
Hi Michael
I am so sorry to hear that your experience with our product has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible.
We'd like to offer our sincerest apologies for any inconvenience this may have caused.
Please let me know if there is anything else I can do for you.
Team
Lilly & Max
The funny looking disc has done the…
The funny looking disc has done the trick as far as stopping my "chewer" from getting to his forearm. I had tried the donut, a cone, every ointment/anti-itch concoction and finally he is on the mend. Only downfall was the company was sold out of two different colors and it took a couple weeks to get the "lifesaver" in the mail.
4. Mai 2021
Antwort von Lilly & Max
Hi Nancy,
Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame.
We will forward your feedback to our team as we work on improving the shipping experience for our customers.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
She loves it so much, my kitten wont exit the backpack!!
My kitten absolutely loves going in her new backpack! She actually wouldn't get out of it when she first went in, and I leave it on the ground so she can run in and out of it to get use to it. I catch her sitting in it all the time just randomly!
28. April 2021
Antwort von Lilly & Max
Hi Bridget,
Thank you for your feedback!
Our team is very thrilled to hear that you like our product and our service. That's great!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
Better late than never!
I never received my order. so, yeah, not good!
Update:
Two days later it showed up, so I am happy, but it did take a long time...
happy with product!
24. April 2021
Antwort von Lilly & Max
Hi Astrid
Thank you for providing us feedback.
I have checked on my side, your package was delivered on on April 27, 2021. Have you not received it yet? If not, please contact us on (support@lillyandmax.com). Our support team will be happy to assist you. :-)
Best,
Team Lilly & Max
Cute product but cannot use because it…
Cute product but cannot use because it is too small for my puppy even though I followed the measuring directions.
24. April 2021
Antwort von Lilly & Max
Hi Sharon
I am so sorry to hear that your experience with our product has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible.
We'd like to offer our sincerest apologies for any inconvenience this may have caused.
Please let me know if there is anything else I can do for you.
Lilly & Max
Well it’s really hard to leave a review…still waiting
Well it’s really hard to leave a review on a product that I have not received yet I am still waiting thank you hope to hear something soon! I’m sure the product will work! As soon as I get it
18. April 2021
Antwort von Lilly & Max
Hi Jessica,
We appreciate your feedback and we're sorry to hear that you're displeased with the shipping time frame.
Please know that with everything that is going on many states are currently challenged with extensive transit restrictions and shipment backlogs that can result in shipping delays.
We will forward your feedback to our team as we work on improving the shipping experience for our customers.
We really appreciate your feedback!
Best,
Team Lilly & Max
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