Luxplus Suomi Bewertungen 

Antwort von Luxplus Suomi

25. Aug. 2026

Hi Elvi

Thank you for your feedback. 🩷 We completely understand that a membership needs to feel worthwhile, so we’d like to give a little more context around the benefits you’ve received.

We can see that you have saved a total of €142.99 by shopping at our discounted member prices, which is significantly more than you have paid in membership fees. As a member, you also benefit from free delivery, BeautyCash and additional benefits as you progress through our membership levels. 🌸

We really appreciate having you as a customer, and I’ve also reached out to you personally by email, so make sure to have a look in your inbox. 💌✨

We hope we can make your Luxplus membership feel even more worthwhile going forward. 🩷

Best regards,
Mia - Team Luxplus

Antwort von Luxplus Suomi

25. Aug. 2026

Hi,

Thank you for sharing your experience. 🩷 We’re genuinely sorry that you’ve been left disappointed with both our response time and the handling of your refund request.

We completely understand that waiting several days for a response can be frustrating, especially when you’re waiting for help with a payment or refund. Unfortunately, our response time has been longer than usual recently, and we sincerely apologise for the wait.

We also take your concern regarding how the refund was handled seriously and would like to understand exactly what you feel went wrong. I have therefore contacted you directly by email so we can clarify the situation, review your case properly and hopefully find a solution.

We hope to hear from you soon. 🌸

Best regards,
Mia - Team Luxplus

Antwort von Luxplus Suomi

Aktualisiert am 26. Aug. 2026

Hi Tuulia,

Thank you for sharing your experience. 🩷 We’re sorry to hear that you’ve been left with this impression, and especially that you didn’t feel properly heard when contacting our Customer Service team.

We do want to clarify that we do not hide the membership or its cost. At Luxplus, you can choose to shop at our regular prices without a membership or at discounted member prices with a membership. Information about the membership, monthly fee and renewal is displayed throughout the shopping journey, including on the product pages, in the shopping cart, during checkout, in the membership terms and in the order confirmation sent by email.

We have reviewed your account and can confirm that your membership is now cancelled. During the time you were a member, you saved €9.27 by shopping at our member prices.

There is no binding period with our membership, and it can be cancelled at any time.

We’re sorry that your experience with our Customer Service left you feeling that we didn’t care about your concerns. That is certainly not the experience we want our customers to have, and we appreciate you sharing this feedback with us. 🌸

Mia - Team Luxplus

Antwort von Luxplus Suomi

24. Aug. 2026

Hi Faranak

Thank you so much for your lovely review! 🩷🌸
We’re very happy to hear that you were pleased with our service and that everything went quickly and smoothly. 💕

We really appreciate your feedback and hope to welcome you back to Luxplus again soon! 🌷✨

Best regards,
Mia - Luxplus

Antwort von Luxplus Suomi

19. Aug. 2026

Hi Ruth
Thank you so much for your review 💗

We’re so happy to hear that you’re pleased with the products! ✨ We hope you enjoy them and look forward to welcoming you back to Luxplus 💕

Kind regards,
Mia - Team Luxplus 🌸

Antwort von Luxplus Suomi

14. Aug. 2026

Hi Damilola

Thank you for sharing your experience with us. 🩷 We’re very sorry for the disappointment and confusion caused by your order being cancelled.

Occasionally, an item can sell out before our website has had time to update the availability. This can unfortunately mean that an order is placed for an item that has just gone out of stock, and we completely understand how frustrating this can be.

Regarding your payment, we would also like to reassure you that since the order was cancelled, the amount was never charged from your account. It was only temporarily reserved by your bank when the order was placed.

We have checked our system and can confirm that the reservation has been released from our side. This means that the amount will not be charged by Luxplus. Depending on your bank, it may take a little time before the reservation disappears from your account. If you can still see the reserved amount, we recommend contacting your bank, as they will be able to advise you when it will be released. 🌸

We’re sorry that this was not communicated more clearly to you, and we appreciate your feedback. We hope we’ll have the opportunity to give you a much smoother experience next time. 🩷

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus Suomi

12. Aug. 2026

Hi Beritan,

Thank you for taking the time to share your feedback. 💗

We're sorry to hear that you don't feel the membership has been worthwhile for you. We understand that different customers value the benefits differently.

Looking at your account, we can see that you've actually saved €249.56 by shopping at member prices, which is significantly more than you've paid for the membership. 🌸

We're also sorry to hear that you weren't satisfied with the solution you received when you reported a faulty product. That is certainly not the experience we want our customers to have.

If you have any questions about your membership or if there's anything we can help you with, you're always very welcome to contact our Customer Care team. 💕

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus Suomi

12. Aug. 2026

Hi Kirsi! 💗

Thank you so much for your wonderful 5-star review! 🌸

We're so happy to hear that you'd recommend us and that you enjoy our wide selection of cosmetics at great prices. Your kind words really mean a lot to us! ✨

We look forward to welcoming you back again soon. 💕

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus Suomi

4. Aug. 2026

Hi Tiina 💖

Thank you so much for your wonderful review! ✨

We're so happy to hear that you were pleased with the packaging, our products, and the great discounts. Knowing you had a positive shopping experience really means a lot to us. 🌸

We hope to see you again soon for your next beauty haul! 💕

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus Suomi

3. Aug. 2026

Hi Petra

Thank you so much for your lovely review! 🌸

We're so happy to hear that you found our products affordable, our website easy to use, and the ordering process simple. That's exactly the experience we want to create for our customers!

Thank you again for your kind words. We look forward to welcoming you back to Luxplus soon. 💕

Kind regards,

Mia - Team Luxplus

Antwort von Luxplus Suomi

3. Aug. 2026

Hi

Thank you for taking the time to share your feedback. 🌷

We're sorry to hear that your experience didn't meet your expectations.

From your review, it sounds like a membership may have been created even though that wasn't your intention. I'd be happy to investigate this for you.

Unfortunately, I haven't been able to locate your profile or membership based on the information available in your review. I've therefore sent you a request for some additional information through Trustpilot so I can investigate your case further.

Once you've updated your information, I'll be happy to look into your membership and provide you with a more detailed explanation.

I look forward to hearing from you and helping you resolve this.💗

Kind regards,

Mia - Team Luxplus

Antwort von Luxplus Suomi

3. Aug. 2026

Hi

Thank you for taking the time to leave us a review! 🌸

We really appreciate your feedback. If you have a moment, we'd love to hear a little more about your experience with Luxplus. Your comments help us understand what we're doing well and where we can improve💕

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus Suomi

24. Juli 2026

Hi Azam,

Thank you so much for your lovely review! 🤩✨ We're thrilled to hear that everything went well and that you had such a positive experience with us.

Your kind words mean a lot to our team! 💕

Kind regards,
Nathalie – Team Luxplus 🌸

Antwort von Luxplus Suomi

24. Juli 2026

Hi Adam,

Thank you so much for taking the time to write this wonderful review!✨ We're delighted to hear that you find us fast and reliable. Providing a smooth and dependable shopping experience is exactly what we strive for every day! 💕

Thank you for taking the time to share your feedback. We truly appreciate your support! ✨

Kind regards,
Nathalie – Team Luxplus 🌸

Antwort von Luxplus Suomi

22. Juli 2026

Hi Heidi,

Thank you so much for your wonderful review! ❤️ We're delighted to hear that collecting your parcel was easy and convenient, and that your delivery went smoothly overall. 💫

We also really appreciate your helpful feedback about the parcel locker and will make sure to pass this on to the carrier. Thank you for taking the time to share your experience, as we truly value suggestions like yours. 🌺

Thank you again for your support! ❤️✨

Kind regards,
Nathalie – Team Luxplus 🌸

Antwort von Luxplus Suomi

20. Juli 2026

Hi Henna,

Thank you for taking the time to share your experience with us. 🌸

We are sorry to read that you felt the subscription was not clearly communicated. We apologize that this was your experience. 💗

Luxplus is a member club where a subscription provides access to exclusive member prices and various other benefits. ✨ We provide information about this at several points during the ordering process, including on the product pages, in the shopping cart, and in the order confirmation you receive by email. 📩

It is also possible to place an order without a subscription at regular prices, so that each customer can choose the option that best suits them. 🌼

That being said, thank you for your feedback. 🙏 We take this type of feedback seriously and use it to improve our communication and service wherever possible.

Kind regards,
Nathalie – Luxplus Team 🌸

Antwort von Luxplus Suomi

16. Juli 2026

Hi Miia

Thank you so much for all the love! ❤️🥰 Your kind support truly means the world to us. We're absolutely delighted to know that you had such a wonderful experience! 🌟

Our team works hard every day to create the best possible experience for our customers, so seeing your review fills us with joy and motivation. 💖 Thank you for taking the time to share your positivity with us!

We truly appreciate your support and can't wait to welcome you back again soon. Until then, take care and thank you once again! ❤️✨

Best regards from Anna
Luxplus

Antwort von Luxplus Suomi

15. Juli 2026

Hi Terttu

Thank you so much for your fantastic 5-star review! 🎉💛

We're thrilled to hear that you love our affordable prices. 🛍️ We always strive to provide the best value for our customers, and it's wonderful to know we've met your expectations.

Thank you for your support, and we can't wait to welcome you back again! 🚀🌈

Best regards Anna from Luxplus

Antwort von Luxplus Suomi

14. Juli 2026

Hej Katri

Thank you so much for your wonderful 4-star review! ⭐⭐⭐⭐🌸

We're so happy to hear that you found the shopping experience easy and quick, and that you liked our product selection. 📦🛒

Your feedback is greatly appreciated and encourages us to continue providing the best possible service. We hope to see you again soon and make your next experience even better! 🙌💜

Best regards Anna from Luxplus

Antwort von Luxplus Suomi

13. Juli 2026

Dear Kati

Thank you for taking the time to share your feedback.

We're sorry to hear that you were disappointed with your experience. As discussed in our previous correspondence, your membership has been cancelled as requested.

We would also like to clarify that the membership is an optional part of the checkout process and is only activated after it has been actively selected and accepted during the order. Information about the membership, including the monthly fee and benefits, is presented before the purchase is completed.

We understand that misunderstandings can happen, and we're always happy to help if anything is unclear. Thank you for reaching out to our customer service team, and we wish you all the best going forward.

Kind regards Anna
The Luxplus Team