I had made an honest mistake, by leaving the motorway as one of my kids had woke up coughing and was sick in the car. I tried to leave for a safe place to stop and realised it was not safe and had to... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The function to download receipts never works. For reference I use an iPhone. Every time, I have to contact your customer service team to get a copy of my receipts. Thankfully I don’t use the toll re... Mehr ansehen
Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... Mehr ansehen
Unternehmen hat geantwortet
Friendly staff that answer the phone, they quickly help to resolve any issues. When contacting via email, the emails are responding to efficiently. Great customer service.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,4
Akzeptabel
553 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Too expensive
Where I joined from M42 north, to go m6 nw till the end of it, it was clear. £11.60 for a small van, lwb 2 axle vauxhall combo...too expensive
7. Juli 2026
Antwort von M6toll
Hi Dominic. I am sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Antwort von M6toll
Hi Grahame, thanks for your review and I am pleased the team helped resolve your issue. Please do not hesitate to contact us again should you need anything at all Kay@M6toll
Query was answered quickly and clearly
7. Juli 2026
Antwort von M6toll
Hi Rachel, thanks for your review and I am pleased the team were able to resolve your query quickly for you. Please do not hesitate to contatct us again should you need anything Kay@M6toll
Quick response but still discusted by…
Quick response but still discusted by toll charges!
7. Juli 2026
Antwort von M6toll
Hi Ruth, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Often stop at Norton Canes services
Often stop at Norton Canes services. Today I spoke to a lovely lady called Julie as I am going to suggest my company gets an account. She was very knowledgeable and helpful and I’ve left with the information I need to give to my manager. Hope she has a great day. Thank you.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Lucy, thank you for your kind words about Julie. I will ensure the feedback is passed on. Should you need anything else, please do not hesitate to get in touch with the team Kay@M6toll
I drive multiple cars through this toll…
I drive multiple cars through this toll and have to download receipts everytime. It’s painfull as sometimes the receipt is not available until the following day
7. Juli 2026
Antwort von M6toll
Hi Gerrard, thank you for taking the time to leave a review. Receipts are normally available within a few hours of completing your journey, but may take a little longer should our team need to manually look at the images of your journey to build your trip.
We have recently introduced our lite account, which requires no deposit. It can be set up very quickly online at www.m6toll.co.uk. Once it's set up you will be able to drive through the lanes We will charge your card and email your receipt to you, meaning you will never need to download a receipt again. Please don't hesitate to get in touch if you would like more information Kay@M6toll
Very helpful!
I had made an honest mistake, by leaving the motorway as one of my kids had woke up coughing and was sick in the car. I tried to leave for a safe place to stop and realised it was not safe and had to re-enter the toll road being charged again. I contacted the customer service to explain the mistake I had made and was refunded the difference!
6. Juli 2026
Antwort von M6toll
Hi John, I hope your child is feeling much better now and I am pleased we could help you resolve your issue quickly. Please do not hesitate to get back in touch with us, should you need anything else Kay@M6toll
Antwort von M6toll
cHi Timothy, Thanks for your review and I am pleased the team were able to assist you. Do not hesitate to get back in touch should you require any further assistance. Kay@M6toll
Rapid drive through when signed up for…
Rapid drive through when signed up for an account
6. Juli 2026
Antwort von M6toll
Hi David, Thanks for your review an I am pleased that your account has enabled a quicker experience at the toll plazas. Please do not hesitate to get back in touch should you need anything else. Kay@M6toll
Antwort von M6toll
Hello Alison, Thank you for your review. The price boards will state the minimum and maximum prices for your class of vehicle at your entry point. £6.70 would be the cost if you travelled through one zone . As you travelled through 2 zones from your entry point you were charged £9.10. If you need anything further, please do not hesitate to contatct the team Kay@M6toll
I was dealt with in a very…
I was dealt with in a very professional, friendly, efficient and relaxed manner
6. Juli 2026
Antwort von M6toll
Hi Terry, thank you for your review and your kind words about the team. I will ensure that I pass these on. Please do not hesitate to conatct the team again should you need to Kay@M6toll
My experience with M6 Toll from the…
My experience with M6 Toll from the beginning was easy to set up my account and with breeze to be able to drive straight through the plaza and not taking any time up,and having a account topping up with no problem as needed,and having some good contacts with other partners with discounts,
6. Juli 2026
Antwort von M6toll
Hi Peter, thank you for your review and I am so pleased you found it very easy to set up your account. Please do keep an eye out for our monthly newsletters where we will share any new discounts with you. Please do not hesitate to contatct the team should you need anything further Kay@M6toll
Your staff were very helpful the only…
Your staff were very helpful the only issues i had was your email address rebounded but the girls soon helped me out special mention for Tina who was very helpful and polite
3. Juli 2026
Antwort von M6toll
Hi Owen, Thank tou for your review and yoiur kind words regarding the team. I am sorry our email rebounded but I am pleased the team could help you resolve your issue. Please do hesitate to reach out again should you need to Kay@M6toll
Antwort von M6toll
Hi John. I am sorry that you feel this way about the M6toll. We relly appreciate the feedback and I have noted your comments. PLease feel free to reach out to us if you would like to discuss anything further Kay@M6toll
Antwort von M6toll
Hi Mohammed Thank you for your review and for travelling with M6toll. Please do reach out to our team should you require anything further Kay@M6toll
Very low numbers for jpeg files
Very low numbers for jpeg files, had to resort to email and mobile call.
3. Juli 2026
Antwort von M6toll
Hi Mark. Thank you for review and I take on board your feedback regarding the file size allowance for jpeg files. I will ensure that this feedback is passed to the relevant team. Please do reach out to us again should have any further needs. Kay@M6toll
Antwort von M6toll
Hi David. Thanks for your kind review and for travelling with M6toll. Please do reach out to the team should you have any further queries Kay @M6toll
The light user package is perfect for…
The light user package is perfect for me in my current job role, as I get same day receipts and don’t really have to stop at the toll booth just down to about 5-1 mph. Brilliant
25. Juni 2026
Antwort von M6toll
Hi David. Thanks for your review and for travelling with M6toll. I am pleased that the lite account is perfect for your current needs. Please do not hesitate to reach out, should you require anything further, the team will be glad to help. Kay@M6toll
Worst customer service ever
Worst customer service ever
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Josmar We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
I would like to discuss this further with you so I can understand what has happened. Please can you contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and I would be happy to help. Thanks, Kay @ M6toll
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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