I ordered a trampoline for my child, never having owned one I was a little reticent to order online. I had no cause to be, fantastic, helpful, friendly advice and good old fashioned customer service... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We saw a pool that we had been looking at elsewhere considerable cheaper. Although we were a little sceptical, as it was way lower than anywhere else, we took bought it. Pool arrived on time and in pe... Mehr ansehen
Unternehmen hat geantwortet
excellent company. fast delivery. great customer service when spoke via phone and email. will use mad fun again 100 %. brought the 16ft steel frame pool. excellent price in comparison with other selle... Mehr ansehen
Unternehmen hat geantwortet
Site easy to navigate. Ordered chosen pool and it was delivered quickly and on day/time as stated. I haven't unpacked it yet as not putting up until Easter, so hoping no issues/damage, box looked stur... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are an established independent retailer of superb quality BIG fun products. We believe we supply one of the biggest and best ranges of large toys available in the UK today. We hope you will enjoy exploring our product range. Please feel free to phone us on 01342 833 464 during office hours, for some good honest friendly advice. Also have a look at our fantastic reviews that we strive hard to achieve.
MadFun
Vom Unternehmen geschrieben
- We are committed to Customer Service
Kontaktinformationen
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Vereinigtes Königreich
- 01342 833 464
- sales@madfun.co.uk
- madfun.co.uk
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Ordered an £800 trampoline for one of…
Ordered an £800 trampoline for one of the boxes to be delivered covered in bird poo and ripped at one end.
I made contact with their customer service. They are refusing to replace the box or offer any form of partial refund stating that the contents won’t be damaged. Bird poo can be very dangerous but I’m expected to handle it and also dispose of the box.
I’m appalled that they are taking that stance. It’s absolutely revolting and I shouldn’t have to deal with it when buying a child’s trampoline
22. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von MadFun
Dear Lisa,
Thank you for sharing your feedback. We’re very sorry for the condition in which one of the boxes was delivered and completely understand how unpleasant this must have been.
To clarify, the bird droppings were limited to the outer packaging only, and after thoroughly reviewing the situation, we were confident that the trampoline itself was unaffected and safe to use. As an outdoor product, it is designed to endure environmental exposure, but we appreciate that receiving the package in that state was not acceptable.
We’ve already raised this issue with our warehouse and courier partners to ensure steps are taken to prevent similar occurrences in the future. We are sorry if our resolution did not meet your expectations and for any inconvenience caused.
Your feedback is important to us, and we will use it to improve our processes moving forward. If there’s anything further we can assist with, please don’t hesitate to contact us directly.
Kind regards,
Steve
Managing Director
Excellent sales and customer service.
What fantastic customer service from your sales team.They were so pleasant and helpful. I ordered a trampoline at 3.30 one day and they arranged for a next day delivery. It was delivered by 08.30. Well done.
18. Dezember 2024
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Couldn't fault the madfun buying…
Couldn't fault the madfun buying experience however, the delivery experience was very different. Madfun made sure the package was with the delivery company on time but after a promised delivery of Monday or Tuesday, the item was not delivered until Thursday. Luckily, I had sent it to another address as waiting in all week was not an option for a working person.
The trampoline took two people around 3 hours to put up. We followed the instructions and didn't need to watch any other videos etc. It's sturdy and fits my space perfectly. So far, it's been a hit!
18. November 2024
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are sorry to hear the delivery took longer than expected. We are glad it was only delayed by a couple of days and are glad your family are enjoying your new purchase.
Kind regards
Customer Services
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Very fast delivery excellent service
15. August 2024
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Trampoline
Very happy with my trampoline it arrived very quickly too thank you highly recommend!!!
13. August 2024
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
If they stop using DX Delivery to ship…
If they stop using DX Delivery to ship their products if give them 5 stars. Cant be a goof company and expect to get good reviews when you use the worst shipping company possible. Still havent recieved my item I ordered on next day delivery. They even state on their website, problems with delivery is down to the 3rd party company they use DX Delivery! Beware, if you actually want to recieve the items your purchase id reccommend looking else where!
14. August 2024
Bewertung ohne vorherige Einladung
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your kids love it.
Kind regards
Customer Services
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your kids love it.
Kind regards
Customer Services
High quality product but poor delivery.
High quality product but delivery was poor as boxes arrived damaged with part missing.
Customer service was however good when the issues were highlighted.
12. Juni 2024
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
great easy site and quick delivery
14. Juni 2024
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Time and patience given to enquiries…
Time and patience given to enquiries and advice.Polite helpful and friendly. Excellent delivery and building. Good quality product, highly appreciated by grandchildren. One of the best services I have received in years. Thanks to the whole team.
13. Mai 2024
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your family are enjoying your new purchase.
Kind regards
Customer Services
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
From purchase to delivery fantastic…
From purchase to delivery fantastic service and pool brilliant
4. Juni 2024
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Really helpful sales department
Really helpful sales department, advised quickest method of ordering was on-line. Easy to complete order, confirmation with despatch details by return, goods arrived next day as promised. great service..
13. Mai 2024
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Pool & heater …
Bought a pool last year excellent service fast delivery
This year I needed a heater for the pool the guy on the phone was so helpful n polite made the order & again quick delivery
Would definitely use them again in the future & also would recommend to family & friends
10. Mai 2024
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family enjoys the warmer pool!
Kind regards
Customer Services
JumpPRO Trampoline Goal Medium
My son had the JumpPro Trampoline Goals. We have a 10ft round trampoline and they fitted perfectly. The instructions were clear to allow me to install with no problems. I couldn't get my son off the trampoline after installing. I would 100% recommend this item.
9. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your son is having a great time using it.
Kind regards
Customer Services
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